Network Operations Supervisor at Grand Canyon Education

📍 Job Overview

Job Title: Network Operations Supervisor
Company: Grand Canyon Education
Location: Phoenix, Arizona, United States
Job Type: On-site, Full-Time
Category: IT Infrastructure & Operations
Date Posted: June 24, 2025

🚀 Role Summary

Lead and supervise the 24/7 Network Operations Center (NOC) to ensure consistent network performance and availability.
Mentor and develop NOC Technicians, fostering a culture of continuous learning and improvement.
Collaborate with cross-functional teams to manage incidents, troubleshoot issues, and drive operational excellence.
Contribute to broader IT initiatives and data center activities as directed by the Sr. Manager.

📝 Enhancement Note: This role requires a balance of technical expertise and strong leadership skills to manage the NOC team and ensure optimal network performance.

💻 Primary Responsibilities

Network Operations Management:
- Oversee daily NOC operations, ensuring consistent network availability and performance.
- Monitor network and system health using internal and external tools, performing Tier 2 and Tier 3 analysis, fault resolution, and incident management.
Team Leadership & Development:
- Lead, mentor, evaluate, and schedule NOC Technicians to ensure high-quality support, escalation response, and continuous professional development.
- Coordinate resolution of complex issues, ensuring timely escalation and effective communication with customers, vendors, and internal stakeholders.
Incident & Problem Management:
- Support operational initiatives including system patching, account administration, infrastructure troubleshooting, and hardware replacement.
- Collaborate with cross-functional teams to manage incidents, troubleshoot issues, and drive operational excellence.

📝 Enhancement Note: This role involves a high level of responsibility for network performance and team leadership, requiring strong problem-solving skills and the ability to work effectively under pressure.

🎓 Skills & Qualifications

Education:

Bachelor’s degree in Information Technology, Computer Science, or a related field.

Experience:

3+ years of IT operations experience, preferably in a network operations center or systems support role.
Demonstrated experience in network/system monitoring, incident response, and staff supervision.

Required Skills:

Strong interpersonal, organizational, and communication skills.
Familiarity with both Windows and Linux server environments, patching, and infrastructure support.
Experience with network monitoring systems, incident tracking tools, and configuration management platforms.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams).

Preferred Skills:

Experience with Microsoft Active Directory and Forefront Identity Manager (FIM).
Familiarity with messaging platforms (Exchange, O365).
Knowledge of physical infrastructure such as servers, UPS systems, PDUs, and networking devices.

📊 Web Portfolio & Project Requirements (N/A - This role focuses on IT operations and team leadership)

💵 Compensation & Benefits

Salary Range:

$75,000 - $95,000 per year (Based on market research for IT Operations roles in Phoenix, AZ)

Benefits:

Comprehensive benefits package, including health, dental, and vision insurance.
Retirement savings plans with employer matching.
Tuition reimbursement and professional development opportunities.
Employee discounts on Grand Canyon University courses and services.

Working Hours:

Full-time, on-site position with a 40-hour workweek.
Shift scheduling required to support 24/7 NOC operations.

📝 Enhancement Note: The salary range is based on market research for IT Operations roles in Phoenix, AZ, and may vary depending on the candidate's experience and qualifications.

🎯 Team & Company Context

🏢 Company Culture

Industry:

Grand Canyon Education operates in the education technology and services industry, providing support services to Grand Canyon University and other educational institutions.

Company Size:

Grand Canyon Education is a medium-sized organization with a growing IT department, offering opportunities for professional growth and development.

Founded:

Grand Canyon Education was founded in 2018 following the transition of Grand Canyon University to nonprofit status.

Team Structure:

The IT department at Grand Canyon Education is organized into several teams, including the Network Operations Center, Infrastructure, Application Development, and IT Support Services.
The NOC team consists of NOC Technicians and the NOC Supervisor, who reports directly to the IT Sr. Manager.

Development Methodology:

The IT department follows Agile methodologies for software development and incident management, with a focus on continuous improvement and collaboration.
The NOC team uses ITIL (Information Technology Infrastructure Library) best practices for incident, problem, and change management.

Company Website: https://www.gcu.edu/

📝 Enhancement Note: Grand Canyon Education operates in a unique environment, supporting both educational institutions and technology services, which may impact the role's focus and priorities.

📈 Career & Growth Analysis

Web Technology Career Level:

This role is a mid-level IT Operations position, focusing on team leadership, incident management, and network performance.

Reporting Structure:

The NOC Supervisor reports directly to the IT Sr. Manager and is responsible for leading and mentoring NOC Technicians.

Technical Impact:

The NOC Supervisor plays a critical role in ensuring the availability and performance of production networks and systems, directly impacting the user experience and overall IT service quality.

Growth Opportunities:

Technical Growth: Develop expertise in network operations, incident management, and team leadership. Explore opportunities to contribute to broader IT initiatives and drive operational excellence.
Career Progression: Leverage this role as a stepping stone to advance to senior IT operations roles, such as IT Manager or Director of IT Operations.

📝 Enhancement Note: Career growth opportunities in this role may include expanding technical expertise, taking on broader operational responsibilities, or transitioning into management roles within the IT department.

🌐 Work Environment

Office Type:

On-site, Grand Canyon University main campus in Phoenix, Arizona.

Office Location(s):

Grand Canyon University main campus, 3300 W. Camelback Rd., Phoenix, AZ 85017.

Workspace Context:

The NOC is a 24/7 operations center, with shift scheduling to ensure continuous network monitoring and support.
The workspace includes network monitoring systems, incident tracking tools, and configuration management platforms.
Collaboration with cross-functional teams is essential for incident management and problem resolution.

Work Schedule:

Full-time, on-site position with a 40-hour workweek.
Shift scheduling is required to support 24/7 NOC operations, with potential for rotating shifts and on-call responsibilities.

📝 Enhancement Note: The work environment for this role is dynamic and fast-paced, requiring strong communication skills and the ability to work effectively under pressure.

📄 Application & Technical Interview Process

Interview Process:

Phone/Screen: A brief phone or video call to assess communication skills and basic qualifications.
On-site Interview: A deeper dive into technical skills, problem-solving abilities, and cultural fit. Expect to discuss network operations, incident management, and team leadership scenarios.
Final Interview: A meeting with key stakeholders to assess the candidate's fit for the role and the organization.

Portfolio Review Tips (N/A - This role focuses on IT operations and team leadership)

Technical Challenge Preparation:

Brush up on network operations concepts, incident management best practices, and team leadership skills.
Prepare for scenario-based questions that assess problem-solving, communication, and decision-making abilities.

ATS Keywords:

Network Operations, Incident Management, Team Leadership, IT Operations, Network Monitoring, ITIL, Agile, IT Support, IT Infrastructure, IT Service Management, ITIL V4, ITIL Foundation, ITIL Practitioner, ITIL Expert.

📝 Enhancement Note: The interview process for this role is designed to assess the candidate's technical skills, problem-solving abilities, and cultural fit within the IT department and Grand Canyon Education.

🛠 Technology Stack & Web Infrastructure

Network Monitoring & Incident Management Tools:

Familiarity with network monitoring systems, incident tracking tools, and configuration management platforms is required.
Experience with ITIL (Information Technology Infrastructure Library) best practices is preferred.

Server & Infrastructure Technologies:

Proficiency in both Windows and Linux server environments, patching, and infrastructure support is required.
Experience with Microsoft Active Directory and Forefront Identity Manager (FIM) is preferred.

Messaging Platforms:

Familiarity with messaging platforms (Exchange, O365) is preferred.

Physical Infrastructure:

Experience with physical infrastructure such as servers, UPS systems, PDUs, and networking devices is preferred.

📝 Enhancement Note: The technology stack for this role is focused on network operations, incident management, and IT service management. Familiarity with relevant tools and best practices is essential for success in this role.

👥 Team Culture & Values

IT Operations Values:

Reliability: Ensure consistent network performance and availability through proactive monitoring and incident management.
Responsiveness: Address incidents and issues promptly and effectively, minimizing downtime and impact on users.
Continuous Improvement: Drive operational excellence through continuous learning, process improvement, and collaboration.
Customer Focus: Prioritize user experience and satisfaction, working closely with cross-functional teams to meet user needs.

Collaboration Style:

Cross-functional Collaboration: Work closely with other IT teams, such as Infrastructure, Application Development, and IT Support Services, to manage incidents, troubleshoot issues, and drive operational excellence.
Knowledge Sharing: Foster a culture of continuous learning and improvement, sharing knowledge and best practices with NOC Technicians and other IT team members.
Mentoring & Coaching: Provide guidance, support, and development opportunities to NOC Technicians, helping them grow both technically and professionally.

📝 Enhancement Note: The IT Operations team at Grand Canyon Education values reliability, responsiveness, continuous improvement, and customer focus. The NOC Supervisor plays a critical role in fostering a culture of collaboration, knowledge sharing, and mentoring within the NOC team.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Network Performance & Availability: Ensure consistent network performance and availability through proactive monitoring, incident management, and problem resolution.
Incident Management: Coordinate complex incident resolution, ensuring timely escalation and effective communication with customers, vendors, and internal stakeholders.
Team Leadership: Develop and mentor NOC Technicians, fostering a culture of continuous learning and improvement.
Operational Excellence: Drive continuous improvement in network operations, incident management, and IT service quality.

Learning & Development Opportunities:

IT Operations Training: Pursue relevant certifications, such as ITIL (Information Technology Infrastructure Library) Foundation, Practitioner, or Expert, to enhance knowledge and skills in IT service management.
Network Operations Specialization: Deepen expertise in network operations, incident management, and problem resolution through targeted training and development opportunities.
Leadership Development: Participate in leadership training programs or workshops to enhance team management, communication, and decision-making skills.

📝 Enhancement Note: The technical challenges and growth opportunities for this role are focused on network operations, incident management, and team leadership. Addressing these challenges and pursuing relevant development opportunities can help the NOC Supervisor drive operational excellence and advance their career within the IT department.

💡 Interview Preparation

Technical Questions:

Network Operations: Describe your experience with network monitoring, incident management, and problem resolution. How have you ensured consistent network performance and availability in previous roles?
Incident Management: Walk us through a complex incident you've managed, discussing your approach to escalation, communication, and problem resolution.
Team Leadership: How have you developed and mentored team members in previous roles? What strategies have you used to foster a culture of continuous learning and improvement?

Company & Culture Questions:

IT Operations at Grand Canyon Education: How do you see yourself contributing to the IT Operations team and driving operational excellence within the organization?
ITIL (Information Technology Infrastructure Library): How familiar are you with ITIL best practices? How have you applied ITIL principles in previous roles?
Team Dynamics: How do you approach collaboration and communication with cross-functional teams, such as Infrastructure, Application Development, and IT Support Services?

Portfolio Presentation Strategy (N/A - This role focuses on IT operations and team leadership)

📝 Enhancement Note: The interview process for this role is designed to assess the candidate's technical skills, problem-solving abilities, and cultural fit within the IT department and Grand Canyon Education. Prepare for scenario-based questions that focus on network operations, incident management, and team leadership.

📌 Application Steps

To apply for this Network Operations Supervisor position:

Submit your application through the application link provided.
Prepare for the phone or video screen by reviewing network operations concepts, incident management best practices, and team leadership skills.
Research Grand Canyon Education, focusing on their IT department, IT Operations team, and ITIL (Information Technology Infrastructure Library) best practices.
Prepare for the on-site interview by practicing scenario-based questions and refining your communication and problem-solving skills.
Review the final interview process and be ready to discuss your fit for the role and the organization.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and IT operations industry-standard assumptions. All details should be verified directly with Grand Canyon Education before making application decisions.

Network Operations Supervisor