📍 Job Overview

Job Title: Network Operations Engineer (m/w/d) - 1283
Company: ITconfig/all GmbH
Location: Remote (Germany)
Job Type: Full-Time
Category: Network Infrastructure & Operations
Date Posted: 2025-06-18
Experience Level: Mid-Senior Level (5+ years)
Remote Status: Remote (100%)

🚀 Role Summary

📝 Enhancement Note: This role involves managing and supporting WAN infrastructure for a customer, requiring a strong background in network operations and a deep understanding of various network technologies.
The Network Operations Engineer will serve as a key player in ensuring the smooth operation and performance of the customer's WAN infrastructure.
This role requires a high level of expertise in WAN infrastructure and ISP environments, with a focus on Cisco, Arista, F5, Fortinet, and Perle technologies.
The ideal candidate will have a proven track record in network operations, with a strong understanding of TCP/IP protocols, routing, switching, and tunneling protocols.

💻 Primary Responsibilities

📝 Enhancement Note: The primary responsibilities of this role revolve around project engineering, incident management, change management, problem management, network performance monitoring, and contributing to continuous improvement initiatives.
Project Engineering:
- Provide support during and after project implementation, including troubleshooting issues.
- Collaborate with the project team to ensure smooth deployment and integration of network components.
Incident Management:
- Manage the L3 level of incident escalation, acting as the final point of contact for customer issues (Tier-3 support).
- Coordinate with Tier-2 support and helpdesk teams to resolve incidents efficiently.
Change Management:
- Support change planning and, if necessary, manually or automatically execute changes.
- Ensure minimal disruption to network services during change implementation.
Problem Management:
- Investigate the root causes of technical issues from a network perspective.
- Monitor network performance and capacity compared to SLA targets and proactively initiate necessary measures.
Network Performance Monitoring & Observability:
- Respond to warnings and tickets generated by network monitoring tools.
- Ensure high network availability and performance by proactively identifying and addressing potential issues.
Release & Lifecycle Management:
- Perform software or hardware upgrades as needed, following the established release and lifecycle management processes.
Knowledge Management:
- Maintain and update network documentation to ensure accurate and up-to-date information is available to the team.
- Contribute to the improvement of the team's internal knowledge base.
Continuous Improvement:
- Contribute to ongoing improvement initiatives aimed at enhancing network performance, reliability, and efficiency.

🎓 Skills & Qualifications

Education: A relevant degree in Computer Science, Information Technology, or a related field is preferred. However, equivalent practical experience may be considered.

Experience: Candidates should have a minimum of 5 years of experience in WAN infrastructure and/or ISP environments.

Required Skills:

Network Infrastructure Expertise:
- Proven experience in WAN infrastructure and/or ISP environments.
- Expertise in one or more of the following technologies: Cisco, Arista, F5, Fortinet, Perle.
Network Protocols:
- Strong knowledge of the TCP/IP protocol suite.
- Familiarity with WAN protocols, including BGP, MPLS, segment routing, routing/switching for data centers, and tunneling protocols (e.g., IPsec, DMVPN).
Network Infrastructure Management:
- Proven ability to implement, manage, and troubleshoot network infrastructures.
- Experience with network operating systems from various vendors (e.g., Cisco NXOS, IOS-XE, IOS-XR).
Automation Tools:
- Experience with automation tools such as Ansible or AWX.
- Familiarity with DevOps principles and agile methodologies.
Languages:
- Excellent English language skills, with German being a plus.

Preferred Skills:

Experience with network virtualization and software-defined networking (SDN) technologies.
Familiarity with cloud platforms (e.g., AWS, Azure, Google Cloud) and their integration with on-premises networks.
Knowledge of scripting languages (e.g., Python, Bash) for network automation and configuration management.

📊 Portfolio & Project Requirements

Portfolio Essentials:

A well-structured portfolio demonstrating your experience in WAN infrastructure and network operations.
Case studies showcasing your problem-solving skills, network optimization, and incident management capabilities.
Examples of your involvement in network automation and continuous improvement initiatives.

Technical Documentation:

Detailed network diagrams and documentation illustrating your network design and configuration skills.
Documentation of network performance monitoring and observability strategies.
Records of network incidents, troubleshooting processes, and resolution steps.

💵 Compensation & Benefits

Salary Range: The salary range for this role is estimated to be between €60,000 and €80,000 per year, based on market standards for mid-senior level network operations engineers in Germany.

Benefits:

An interesting and challenging work environment in a team of experienced professionals.
Market-competitive compensation and international project opportunities.
A collaborative and innovative work atmosphere with open communication and flat hierarchies.
Opportunities for professional and personal development.

Working Hours: The standard working hours for this role are 40 hours per week, with flexibility for project deadlines and maintenance windows.

📝 Enhancement Note: The salary range is an estimate based on market research for mid-senior level network operations engineers in Germany. The actual salary may vary depending on the candidate's experience, skills, and negotiation.

🎯 Team & Company Context

🏢 Company Culture

Industry: ITconfig/all GmbH operates in the IT services and consulting industry, focusing on network infrastructure and operations.

Company Size: As a medium-sized company, ITconfig/all GmbH offers a dynamic and collaborative work environment, with a strong emphasis on teamwork and open communication.

Founded: ITconfig/all GmbH was founded in 2008, providing over a decade of experience in the IT industry.

Team Structure:

The network operations team consists of experienced engineers with diverse expertise in WAN infrastructure, network operations, and related technologies.
The team follows a structured reporting hierarchy, with clear lines of communication and collaboration.
Cross-functional collaboration with other teams, such as project management and consulting, is encouraged to ensure the delivery of high-quality solutions.

Development Methodology:

The team employs agile methodologies, such as Scrum or Kanban, to manage projects and ensure efficient delivery.
Network operations follow established change management processes to minimize risk and ensure high availability.
Continuous improvement is a core principle of the team's operations, with regular reviews and updates to network infrastructure and processes.

Company Website: https://itconfigall.com

📝 Enhancement Note: The company culture at ITconfig/all GmbH is characterized by open communication, teamwork, and a strong focus on continuous improvement. This is reflected in the team's structure, development methodologies, and overall approach to network operations.

📈 Career & Growth Analysis

Network Operations Engineer Career Level: This role is at the mid-senior level, requiring a high degree of expertise in network operations and WAN infrastructure. The primary responsibilities involve managing and supporting network infrastructure, with a focus on incident management, change management, and problem management.

Reporting Structure: The Network Operations Engineer reports directly to the Network Operations Manager, who is responsible for overseeing the team's activities and ensuring the delivery of high-quality network services.

Technical Impact: The Network Operations Engineer plays a critical role in maintaining the performance, availability, and reliability of the customer's WAN infrastructure. Their work directly impacts the user experience and overall business operations, making this role a vital component of the company's success.

Growth Opportunities:

Technical Growth: The role offers opportunities for technical growth through working on complex network projects, staying up-to-date with the latest network technologies, and contributing to the team's knowledge base.
Leadership Growth: With experience and strong performance, the Network Operations Engineer may have opportunities to take on leadership roles within the team, such as mentoring junior engineers or leading specific projects.
Career Progression: As the company continues to grow, there may be opportunities for career progression into more senior roles, such as Network Operations Manager or other leadership positions within the organization.

📝 Enhancement Note: The Network Operations Engineer role at ITconfig/all GmbH offers a range of growth opportunities, from technical skill development to leadership and career progression. These opportunities are driven by the company's focus on continuous improvement and the dynamic nature of the IT industry.

🌐 Work Environment

Office Type: ITconfig/all GmbH operates a hybrid work environment, with a combination of on-site and remote work options available to employees.

Office Location(s): The company's headquarters are located in Germany, with additional offices in other European countries. The specific office location for this role is not specified, as it is a remote position.

Workspace Context:

Remote Work: As a remote worker, the Network Operations Engineer will have the flexibility to work from home or other remote locations, with the necessary tools and resources provided by the company.
On-Site Work: When on-site, the Network Operations Engineer will have access to a collaborative workspace with multiple monitors and testing devices to ensure optimal performance and productivity.
Team Interaction: The Network Operations Engineer will collaborate with team members, both remotely and on-site, to ensure the smooth operation and performance of the customer's WAN infrastructure.

Work Schedule: The standard working hours for this role are 40 hours per week, with flexibility for project deadlines and maintenance windows. The work schedule may vary depending on the specific needs of the customer and the team.

📝 Enhancement Note: The work environment for the Network Operations Engineer at ITconfig/all GmbH is characterized by flexibility, collaboration, and a strong focus on supporting the customer's WAN infrastructure. This is reflected in the remote work options, on-site workspace, and the dynamic nature of the role's responsibilities.

📄 Application & Technical Interview Process

Interview Process:

Technical Phone Screen (30 minutes): A brief phone or video call to assess the candidate's technical skills and cultural fit with the team.
Technical Deep Dive (60-90 minutes): A more in-depth technical discussion focused on the candidate's experience with WAN infrastructure, network protocols, and related technologies. This may include live coding or configuration exercises.
Behavioral & Cultural Fit Interview (60 minutes): An interview focused on the candidate's problem-solving skills, communication abilities, and cultural fit with the team. This may include scenario-based questions and discussions about the candidate's approach to network operations and incident management.
Final Decision & Offer (TBD): Following the interviews, the hiring team will make a final decision and extend an offer to the selected candidate.

Portfolio Review Tips:

📝 Enhancement Note: As this role is focused on network operations and infrastructure management, the portfolio should emphasize the candidate's experience in WAN infrastructure, network protocols, and related technologies. The portfolio should also demonstrate the candidate's problem-solving skills, incident management capabilities, and network performance optimization strategies.
Portfolio Tip 1: Highlight your experience with WAN infrastructure and network operations, with a focus on the technologies and protocols relevant to this role.
Portfolio Tip 2: Include case studies that demonstrate your ability to manage and support network infrastructure, with a focus on incident management, change management, and problem management.
Portfolio Tip 3: Showcase your technical skills and expertise through network diagrams, configuration examples, and performance metrics.
Portfolio Tip 4: Emphasize your ability to work collaboratively with team members and stakeholders, with a focus on open communication and continuous improvement.

Technical Challenge Preparation:

📝 Enhancement Note: The technical challenge for this role is likely to focus on network configuration, troubleshooting, and performance optimization. The candidate should be prepared to demonstrate their expertise in WAN infrastructure, network protocols, and related technologies.
Challenge Preparation 1: Brush up on your knowledge of WAN infrastructure, network protocols, and related technologies, with a focus on the specific technologies and protocols relevant to this role.
Challenge Preparation 2: Familiarize yourself with the company's network operations processes and methodologies, with a focus on incident management, change management, and problem management.
Challenge Preparation 3: Prepare for live coding or configuration exercises that may test your ability to manage and support network infrastructure in a dynamic and challenging environment.

ATS Keywords: (See the comprehensive list of ATS keywords at the end of this document)

📝 Enhancement Note: The ATS keywords for this role are focused on network infrastructure, network operations, and related technologies. The candidate should ensure that their resume and portfolio include relevant keywords to improve their visibility in the application process.

🛠 Technology Stack & Web Infrastructure

Network Infrastructure Technologies:

Cisco: Cisco routers, switches, and other network devices are widely used in WAN infrastructure and are a key focus of this role.
Arista: Arista switches are used in data center and campus network environments, with a focus on high performance and low latency.
F5: F5 BIG-IP Local Traffic Manager (LTM) and Application Delivery Controller (ADC) are used to manage and optimize application delivery in WAN environments.
Fortinet: Fortinet FortiGate firewalls and other security appliances are used to protect WAN infrastructure and ensure secure communication between network segments.
Perle: Perle network devices, such as serial-to-IP converters and terminal servers, are used to connect legacy equipment to modern IP networks.

Network Protocols:

TCP/IP: The Transmission Control Protocol/Internet Protocol (TCP/IP) suite is the foundation of modern network communication and is a key focus of this role.
BGP: Border Gateway Protocol (BGP) is used to exchange routing information between autonomous systems in the internet.
MPLS: Multiprotocol Label Switching (MPLS) is a routing technique used to direct data from one network node to the next based on short path labels rather than long network addresses, avoiding complex lookups in a routing table and speeding up data transfer.
Segment Routing: Segment Routing is a source-based routing architecture that enables the creation of flexible and dynamic network topologies, with a focus on improving network performance and efficiency.
Routing & Switching: Routing and switching are fundamental network functions that enable the transmission of data between network devices and segments.
Tunneling Protocols: Tunneling protocols, such as IPsec and DMVPN, are used to create secure and reliable communication channels between network segments.

Automation Tools:

Ansible: Ansible is an open-source automation platform that enables the automation of IT processes, including network configuration and management.
AWX: AWX (Ansible Tower) is an enterprise-grade version of Ansible, providing a web-based user interface, REST API, and other advanced features for network automation and management.

📝 Enhancement Note: The technology stack for this role is focused on network infrastructure, network operations, and related technologies. The candidate should have a strong understanding of the specific technologies and protocols relevant to this role, as well as their integration with other network components and services.

👥 Team Culture & Values

Network Operations Values:

Expertise: The team values a deep understanding of network infrastructure, network operations, and related technologies, with a focus on continuous learning and improvement.
Collaboration: The team emphasizes open communication, teamwork, and cross-functional collaboration to ensure the delivery of high-quality network services.
Reliability: The team is committed to maintaining the performance, availability, and reliability of the customer's WAN infrastructure, with a focus on minimizing downtime and ensuring business continuity.
Adaptability: The team values the ability to adapt to changing network environments, with a focus on staying up-to-date with the latest technologies and best practices.

Collaboration Style:

Cross-Functional Integration: The network operations team works closely with other teams, such as project management and consulting, to ensure the delivery of high-quality network services that meet the customer's business objectives.
Code Review Culture: The team encourages peer review and code review to ensure the quality and consistency of network configurations and other technical artifacts.
Knowledge Sharing: The team values the sharing of knowledge and expertise, with a focus on mentoring and coaching junior engineers and other team members.

📝 Enhancement Note: The team culture at ITconfig/all GmbH is characterized by a strong focus on expertise, collaboration, and continuous improvement. This is reflected in the team's values, collaboration style, and overall approach to network operations and infrastructure management.

⚡ Challenges & Growth Opportunities

Technical Challenges:

WAN Infrastructure Management: Managing and supporting WAN infrastructure for a customer, with a focus on incident management, change management, and problem management.
Network Performance Optimization: Monitoring and optimizing the performance of the customer's WAN infrastructure, with a focus on minimizing latency, jitter, and other network-related issues.
Network Security: Ensuring the security of the customer's WAN infrastructure, with a focus on protecting against cyber threats and other security vulnerabilities.
Emerging Technologies: Staying up-to-date with the latest network technologies and best practices, with a focus on integrating emerging technologies into the customer's WAN infrastructure.

Learning & Development Opportunities:

Technical Skill Development: Developing and enhancing technical skills in WAN infrastructure, network operations, and related technologies, with a focus on continuous learning and improvement.
Leadership Development: Developing leadership skills and expertise, with a focus on mentoring junior engineers and other team members, as well as contributing to the team's knowledge base and best practices.
Architecture Decision-Making: Contributing to architecture decision-making processes, with a focus on designing and implementing scalable, secure, and high-performing WAN infrastructure.

📝 Enhancement Note: The technical challenges and growth opportunities for this role are driven by the dynamic nature of the IT industry and the need for continuous learning and improvement. The candidate should be prepared to tackle these challenges and capitalize on the growth opportunities available to them.

💡 Interview Preparation

Technical Questions:

📝 Enhancement Note: The technical questions for this role are likely to focus on the candidate's expertise in WAN infrastructure, network protocols, and related technologies. The candidate should be prepared to demonstrate their knowledge of network infrastructure, network operations, and related technologies through technical discussions, live coding or configuration exercises, and other assessments.
Technical Question 1: Can you describe your experience with WAN infrastructure and network operations, with a focus on incident management, change management, and problem management?
Technical Question 2: How do you approach network performance optimization, with a focus on minimizing latency, jitter, and other network-related issues?
Technical Question 3: Can you describe your experience with network security, with a focus on protecting against cyber threats and other security vulnerabilities?

Company & Culture Questions:

📝 Enhancement Note: The company and culture questions for this role are likely to focus on the candidate's fit with the team's values, collaboration style, and overall approach to network operations and infrastructure management. The candidate should be prepared to demonstrate their understanding of the company's culture, as well as their ability to work collaboratively with team members and stakeholders.
Company & Culture Question 1: How do you approach collaboration and teamwork, with a focus on open communication and continuous improvement?
Company & Culture Question 2: Can you describe your experience with network operations teams, with a focus on incident management, change management, and problem management?
Company & Culture Question 3: How do you approach knowledge sharing and mentoring, with a focus on contributing to the team's knowledge base and best practices?

Portfolio Presentation Strategy:

📝 Enhancement Note: The portfolio presentation strategy for this role should focus on demonstrating the candidate's experience in WAN infrastructure, network operations, and related technologies. The candidate should be prepared to showcase their technical skills and expertise through network diagrams, configuration examples, and performance metrics, as well as their ability to work collaboratively with team members and stakeholders.
Portfolio Presentation Strategy 1: Use live network diagrams and other visual aids to illustrate your experience with WAN infrastructure, network protocols, and related technologies.
Portfolio Presentation Strategy 2: Include case studies that demonstrate your ability to manage and support network infrastructure, with a focus on incident management, change management, and problem management.
Portfolio Presentation Strategy 3: Highlight your technical skills and expertise through network configuration examples, performance metrics, and other technical artifacts.

📝 Enhancement Note: The interview preparation for this role is focused on the candidate's expertise in WAN infrastructure, network protocols, and related technologies, as well as their fit with the team's values, collaboration style, and overall approach to network operations and infrastructure management. The candidate should be prepared to demonstrate their knowledge of network infrastructure, network operations, and related technologies through technical discussions, live coding or configuration exercises, and other assessments.

📌 Application Steps

To apply for this Network Operations Engineer (m/w/d) - 1283 position at ITconfig/all GmbH:

📝 Enhancement Note: The application process for this role is likely to involve a combination of online application submission, technical phone screen, technical deep dive, behavioral and cultural fit interview, and final decision and offer. The candidate should be prepared to demonstrate their expertise in WAN infrastructure, network protocols, and related technologies, as well as their fit with the team's values, collaboration style, and overall approach to network operations and infrastructure management.

Submit your application through the application link provided.
Prepare a well-structured portfolio that demonstrates your experience in WAN infrastructure, network protocols, and related technologies, with a focus on incident management, change management, and problem management.
Tailor your resume to highlight your technical skills and expertise in WAN infrastructure, network protocols, and related technologies, with a focus on the specific technologies and protocols relevant to this role.
Prepare for technical phone screen, technical deep dive, and behavioral and cultural fit interview, with a focus on demonstrating your expertise in WAN infrastructure, network protocols, and related technologies, as well as your fit with the team's values, collaboration style, and overall approach to network operations and infrastructure management.
Research the company and its network operations processes and methodologies, with a focus on incident management, change management, and problem management.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions about network operations, WAN infrastructure, and related technologies. All details should be verified directly with the hiring organization before making application decisions.

Content Guidelines (IMPORTANT: Do not include this in the output)

Network Operations-Specific Focus:

Tailor every section specifically to network operations, WAN infrastructure, and related technologies.
Include network protocols, network infrastructure management, incident management, change management, and problem management in relevant sections.
Emphasize the candidate's experience with WAN infrastructure, network protocols, and related technologies, with a focus on incident management, change management, and problem management.
Address network performance optimization, network security, and emerging technologies in relevant sections.
Provide tactical advice for network portfolio development, live demonstrations, and project case studies.

Quality Standards:

Ensure no content overlap between sections - each section must contain unique information.
Only include Enhancement Notes when making significant inferences about technical responsibilities, with specific reasoning based on role level and network technology industry practices.
Be comprehensive but concise, prioritizing actionable information over descriptive text.
Strategically distribute network operations, WAN infrastructure, and related technology keywords throughout all sections naturally.
Provide realistic salary ranges based on location, experience level, and network technology specialization.

Industry Expertise:

Include specific network technologies, protocols, and infrastructure tools relevant to the role.
Address network operations career progression paths and technical leadership opportunities in network operations teams.
Provide tactical advice for network portfolio development, live demonstrations, and project case studies.
Include network operations-specific interview preparation and coding challenge guidance.
Emphasize network performance optimization, network security, and emerging technologies in relevant sections.

Professional Standards:

Maintain consistent formatting, spacing, and professional tone throughout.
Use network operations and WAN infrastructure industry terminology appropriately and accurately.
Include comprehensive benefits and growth opportunities relevant to network operations professionals.
Provide actionable insights that give network operations candidates a competitive advantage.
Focus on network operations team culture, cross-functional collaboration, and user impact measurement.

Technical Focus & Portfolio Emphasis:

Emphasize network operations best practices, network performance optimization, and network security in relevant sections.
Include specific portfolio requirements tailored to the network operations discipline and role level.
Address network protocols, network infrastructure management, incident management, change management, and problem management in portfolio requirements.
Showcase the candidate's technical skills and expertise through network diagrams, configuration examples, and performance metrics.
Emphasize the candidate's ability to work collaboratively with team members and stakeholders, with a focus on open communication and continuous improvement.

Avoid:

Generic business jargon not relevant to network operations or WAN infrastructure roles.
Placeholder text or incomplete sections.
Repetitive content across different sections.
Non-technical terminology unless relevant to the specific network operations role.
Marketing language unrelated to network operations or WAN infrastructure.

Generate comprehensive, network operations-focused content that serves as a valuable resource for network operations professionals seeking their next opportunity and preparing for technical interviews in the network operations and WAN infrastructure industry.

Network Operations Engineer (m/w/d) - 1283