📍 Job Overview

Job Title: Network Operations Engineer II
Company: Astreya
Location: Denver, CO, United States
Job Type: On-site, Full-time
Category: Server Administration, Networking
Date Posted: June 18, 2025
Experience Level: Mid-Senior level (5-10 years)

🚀 Role Summary

Key Responsibilities: Advanced network operations, troubleshooting, incident response, and network optimization in a globally distributed data center environment.
Key Skills: Data center networking, routing, switching, troubleshooting, network monitoring, automation, scripting, incident response, process improvement, and documentation.

💻 Primary Responsibilities

Advanced Network Operations & Troubleshooting:
- Operate and troubleshoot a globally based data center network, including routing and switching devices.
- Perform fault isolation and resolution, diagnosing Layer 1–3 network issues.
- Take ownership of escalated cases from Tier 1 engineers, ensuring a successful resolution.
- Manage and escalate critical events, communicating clearly and concisely with stakeholders.
- Support network circuit and hardware troubleshooting, including patch panels, optics, and cabling.
- Detect and diagnose various error/failure conditions across an array of network device types.
- Provide hands-on support for network incidents, collaborating with Tier 3 and engineering teams when required.
Incident Response & Escalation Support:
- Provide Tier 2 support for all data center network repair issues, assisting Tier 1 engineers with advanced troubleshooting.
- Serve as the escalation point-of-contact during business hours, handling troubleshooting, tooling, and process issues.
- Coordinate with DC facilities teams on maintenance activities impacting network infrastructure.
- Own incident response processes, including escalations to higher-level support teams when necessary.
- Rapidly respond to major network incidents, supporting SEV initiation and resolution processes.
Network Monitoring & Optimization:
- Monitor the DC network infrastructure ticket queues, ensuring timely and accurate responses to alerts.
- Track and document incident resolution steps, maintaining accurate logs in ticketing systems.
- Proactively identify and resolve network performance issues, optimizing existing configurations.
- Develop and maintain network change documentation, including VLAN, subnet, and DNS modifications.
Automation & Continuous Improvement:
- Contribute to the creation of monitors, alerts, dashboards, and performance metrics to drive continuous improvements.
- Identify areas for automation and develop scripting solutions (Python, C, C++ preferred) to improve efficiency.
- Provide feedback on recurring network issues, refining troubleshooting procedures and SOPs.
- Support network optimization efforts, participating in capacity planning and scaling initiatives.
Process & Asset Management:
- Document and optimize operational processes and procedures, ensuring alignment with best practices.
- Follow Return Merchandise Authorization (RMA) processes and coordinate with vendors for hardware replacements.
- Ensure accurate inventory and documentation in collaboration with audit and asset management teams.
- Monitor tickets for adherence to SLAs, ensuring prompt issue resolution.

📝 Enhancement Note: This role requires a strong focus on problem-solving, communication, and documentation skills to effectively manage complex network incidents and drive process improvements.

🎓 Skills & Qualifications

Education: Bachelor’s degree in Computer Science, Networking, or a related field (or equivalent experience).

Experience: 5+ years of network operations experience, with a focus on data center networks.

Required Skills:

Expertise in data center networking, including rack installations, routers, switches, VLANs, and routing protocols (BGP, OSPF, MPLS, etc.).
Strong experience troubleshooting Layer 1–3 network issues in a large-scale production environment.
Hands-on experience with network monitoring tools (e.g., SolarWinds, Nagios, PRTG, or similar).
Advanced knowledge of troubleshooting IP transport/transmission networks and transceivers.
Experience capturing and analyzing network traffic for troubleshooting.
Proficiency with ticketing systems (e.g., ServiceNow, Jira, or equivalent).
Familiarity with network automation and scripting (Python, C, C++ preferred).

Preferred Skills:

CCNP (Cisco Certified Network Professional) certification.
JNCIP (Juniper Networks Certified Internet Professional) certification.
ITIL v4 certification (for incident and service management).

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate a strong understanding of network infrastructure, routing, and switching concepts.
Showcase your troubleshooting skills with real-world examples of network issues and resolution steps.
Highlight your incident response experience, including major network incidents and resolution processes.
Display your ability to optimize network performance and automate processes using scripting or other tools.

Technical Documentation:

Provide detailed network diagrams and documentation, including VLAN, subnet, and DNS modifications.
Include network monitoring and alerting configurations, demonstrating your ability to proactively identify and resolve network performance issues.
Showcase your process improvement initiatives, including automation scripts and refined troubleshooting procedures.

📝 Enhancement Note: A well-structured portfolio should clearly outline your technical skills, problem-solving approach, and ability to manage complex network environments effectively.

💵 Compensation & Benefits

Salary Range: $72,960.00 - $115,200.00 USD (Salary) per year. Please note that the salary information provided is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Benefits:

Medical, dental, and vision insurance.
Flexible spending account for health and dependent care.
Pre-tax account for commuter benefit/parking and transit (location-specific).
Continuing education and professional development via various integrated platforms, e.g., Udemy and Coursera.
Corporate wellness program.
Employee assistance program.
Wellness days.
401k plan.
Basic, accidental, and supplemental life insurance.
Short term and long term disability.
Critical illness, critical hospital, and voluntary accident insurance.
Tuition reimbursement (available 6 months after start date, capped).
Paid time off (accrued and prorated, maximum of 120 hours annually).
Paid holidays.
Any other statutory leaves, paid time, or other fringe benefits required under state and federal law.

🎯 Team & Company Context

Company Culture:

Industry: Technology and IT services.
Company Size: Medium to large (1,000-10,000 employees).
Founded: 2000 (25 years in operation).

Team Structure:

The network operations team consists of multiple tiers, with the Tier 2 NOC Engineer serving as the primary escalation point for Tier 1 engineers.
The team works closely with DC facilities teams, engineering teams, and other stakeholders to manage critical events and resolve complex network issues.
The team structure promotes collaboration and knowledge sharing, with a focus on continuous learning and improvement.

Development Methodology:

The team follows ITIL v4 best practices for incident and service management.
They use a combination of manual and automated processes for network monitoring, alerting, and resolution.
The team employs a continuous improvement approach, regularly reviewing and refining troubleshooting procedures and SOPs.

Company Website: Astreya

📝 Enhancement Note: Astreya's culture emphasizes strong technical expertise, collaboration, and continuous learning, with a focus on driving operational excellence in network infrastructure management.

📈 Career & Growth Analysis

Web Technology Career Level: Mid-Senior level (5-10 years of experience). This role offers a unique opportunity to grow your technical skills and advance your career in network operations and incident management.

Reporting Structure: The Tier 2 NOC Engineer reports directly to the Network Operations Manager and works closely with other network operations teams, DC facilities teams, and engineering teams.

Technical Impact: This role has a significant impact on the overall performance and reliability of Astreya's global data center network. The successful candidate will play a crucial role in managing complex network incidents, optimizing network performance, and driving process improvements.

Growth Opportunities:

Technical Growth: Develop your expertise in data center networking, troubleshooting, and incident management. Explore opportunities to specialize in specific network technologies or automation tools.
Leadership Development: Gain experience managing complex network incidents and driving process improvements. Prepare for potential leadership roles in network operations or incident management.
Architecture Decisions: Contribute to strategic network architecture decisions, influencing the design and implementation of new network infrastructure.

📝 Enhancement Note: Astreya offers a clear path for technical growth and leadership development, with opportunities to make a significant impact on the company's global network infrastructure.

🌐 Work Environment

Office Type: On-site, with a collaborative and mission-critical work environment focused on network operations and incident management.

Office Location(s): Denver, Colorado, United States.

Workspace Context:

The workspace is designed to support a collaborative and efficient network operations team, with multiple monitors, testing devices, and network monitoring tools available.
The team works closely together, with regular communication and knowledge sharing to ensure optimal network performance and incident resolution.
The workspace provides ample opportunities for cross-functional collaboration with DC facilities teams, engineering teams, and other stakeholders.

Work Schedule: Full-time, with a standard workweek of 40 hours. The role may require on-call duties and participation in an on-call rotation to provide 24/7 network operations support.

📝 Enhancement Note: Astreya's on-site work environment fosters collaboration and knowledge sharing, with a focus on driving operational excellence in network infrastructure management.

📄 Application & Technical Interview Process

Interview Process:

Phone Screen: A brief phone call to assess communication skills and basic technical knowledge (15-30 minutes).
Technical Assessment: A hands-on technical assessment, focusing on network troubleshooting, incident response, and automation skills (60-90 minutes).
On-site Interview: A comprehensive on-site interview, including behavioral questions, technical deep dives, and discussions with team members (2-3 hours).
Final Decision: A final decision based on the candidate's technical skills, cultural fit, and alignment with Astreya's network operations team.

Portfolio Review Tips:

Highlight your network infrastructure experience, including real-world examples of network issues and resolution steps.
Showcase your incident response experience, demonstrating your ability to manage complex network incidents and drive process improvements.
Include network diagrams, documentation, and automation scripts to illustrate your technical skills and problem-solving approach.
Tailor your portfolio to Astreya's network operations team, emphasizing your ability to work effectively in a collaborative and mission-critical work environment.

Technical Challenge Preparation:

Brush up on your network troubleshooting skills, focusing on Layer 1–3 network issues and incident response techniques.
Familiarize yourself with Astreya's network infrastructure, including routing protocols, switching technologies, and network monitoring tools.
Prepare for hands-on challenges that simulate real-world network incidents and troubleshooting scenarios.

ATS Keywords: See the comprehensive list of web development and server administration-relevant keywords for resume optimization, organized by category: programming languages, web frameworks, server technologies, databases, tools, methodologies, soft skills, industry terms

📝 Enhancement Note: Astreya's interview process focuses on assessing the candidate's technical skills, problem-solving approach, and cultural fit within the network operations team. A well-prepared portfolio and strong technical assessment performance are crucial for success.

🛠 Technology Stack & Web Infrastructure

Network Infrastructure:

Routing protocols: BGP, OSPF, MPLS.
Switching technologies: Cisco Nexus, Arista, Juniper EX series.
Network monitoring tools: SolarWinds, Nagios, PRTG, or similar.
Ticketing systems: ServiceNow, Jira, or equivalent.

Scripting & Automation:

Scripting languages: Python, C, C++ (preferred).
Automation tools: Ansible, Puppet, Chef, or similar.
Configuration management: Git, SVN, or similar version control systems.

Collaboration & Communication:

Collaboration tools: Microsoft Teams, Slack, or similar.
Communication tools: Email, instant messaging, or similar.

📝 Enhancement Note: Astreya's technology stack emphasizes network infrastructure, routing, switching, and automation tools to support efficient network operations and incident management.

👥 Team Culture & Values

Network Operations Values:

Technical Expertise: Astreya values strong technical skills and a deep understanding of network infrastructure, routing, and switching concepts.
Collaboration: The team emphasizes close collaboration and knowledge sharing to ensure optimal network performance and incident resolution.
Continuous Learning: Astreya fosters a culture of continuous learning and improvement, with a focus on driving operational excellence in network infrastructure management.
Customer Focus: The team is committed to providing exceptional customer service, ensuring the reliability and performance of Astreya's global data center network.

Collaboration Style:

Cross-Functional Integration: The network operations team works closely with DC facilities teams, engineering teams, and other stakeholders to manage critical events and resolve complex network issues.
Code Review Culture: The team promotes a culture of code review and peer programming, with a focus on knowledge sharing and continuous learning.
Knowledge Sharing: Astreya encourages regular communication and knowledge sharing, with a focus on driving operational excellence in network infrastructure management.

📝 Enhancement Note: Astreya's network operations team values strong technical expertise, collaboration, and continuous learning, with a focus on driving operational excellence in network infrastructure management.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Network Complexity: Manage complex network incidents and troubleshooting scenarios in a globally distributed data center environment.
High Availability: Ensure the high availability and reliability of Astreya's global data center network, with minimal downtime and maximum performance.
Performance Optimization: Identify and resolve network performance issues, optimizing existing configurations and driving process improvements.
Emerging Technologies: Stay up-to-date with emerging network technologies and automation tools, integrating them into Astreya's network infrastructure as appropriate.

Learning & Development Opportunities:

Technical Training: Participate in technical training and certification programs to enhance your skills in network infrastructure, routing, switching, and automation.
Conference Attendance: Attend industry conferences and events to network with other network operations professionals and learn about emerging technologies and best practices.
Mentorship & Leadership Development: Seek mentorship opportunities and leadership development programs to advance your career in network operations and incident management.

📝 Enhancement Note: Astreya offers a range of technical challenges and learning opportunities, with a focus on driving operational excellence in network infrastructure management and incident response.

💡 Interview Preparation

Technical Questions:

Network Troubleshooting: Describe your experience troubleshooting Layer 1–3 network issues in a large-scale production environment. Provide specific examples of network incidents and resolution steps.
Incident Response: Walk through your approach to managing complex network incidents, including major network outages and critical event escalation processes.
Automation & Scripting: Explain your experience with network automation and scripting, including specific examples of automation scripts and tools you've used to improve efficiency and drive process improvements.

Company & Culture Questions:

Team Dynamics: Describe your experience working in a collaborative and mission-critical network operations environment. How have you contributed to a positive team culture and driven operational excellence?
Process Improvement: Discuss your experience driving process improvements in network operations and incident management. Provide specific examples of initiatives you've led or contributed to, with measurable results.
Customer Focus: Explain your approach to providing exceptional customer service in a network operations role. How have you ensured the reliability and performance of critical network infrastructure, with minimal downtime and maximum performance?

Portfolio Presentation Strategy:

Network Infrastructure: Highlight your experience with network infrastructure, routing, and switching concepts. Include network diagrams, documentation, and real-world examples of network incidents and resolution steps.
Incident Response: Showcase your incident response experience, demonstrating your ability to manage complex network incidents and drive process improvements.
Automation & Scripting: Include examples of automation scripts and tools you've used to improve efficiency and drive process improvements in network operations.

📌 Application Steps

To apply for this Network Operations Engineer II position at Astreya:

Tailor Your Resume: Highlight your relevant network operations experience, technical skills, and incident response expertise. Include specific examples of network incidents and resolution steps, as well as your experience with network automation and scripting.
Prepare Your Portfolio: Showcase your network infrastructure experience, incident response expertise, and automation initiatives. Include network diagrams, documentation, and real-world examples of network incidents and resolution steps.
Research Astreya: Familiarize yourself with Astreya's network operations team, company culture, and technical stack. Prepare for technical interviews and company-specific questions, focusing on your ability to work effectively in a collaborative and mission-critical work environment.
Practice Technical Challenges: Brush up on your network troubleshooting skills, focusing on Layer 1–3 network issues and incident response techniques. Participate in hands-on challenges that simulate real-world network incidents and troubleshooting scenarios.

📝 Enhancement Note: Astreya's application process emphasizes technical skills, problem-solving approach, and cultural fit within the network operations team. A well-prepared resume, portfolio, and strong interview performance are crucial for success.

Network Operations Engineer II