Network Operations Engineer

📍 Job Overview

• Job Title: Network Operations Engineer
• Company: Globe Group
• Location: Davao City, Davao Region, Philippines
• Job Type: On-site, Full-Time
• Category: Network Engineering, IT Infrastructure
• Date Posted: 2025-08-01

🚀 Role Summary

• 📝 Enhancement Note: This role involves first-line network maintenance and surveillance, focusing on Globe's fixed core, transport, and access networks. The primary goal is to ensure the delivery of existing and future services, with a strong emphasis on proactive monitoring and quick issue resolution.

• Globe's Network Operations Engineer role requires a proactive and dedicated professional to maintain and monitor the company's extensive network infrastructure. This role is crucial for ensuring the reliability and performance of Globe's network services, which are vital for the company's operations and customer satisfaction.

💻 Primary Responsibilities

• 📝 Enhancement Note: The role involves a mix of proactive and reactive tasks, with a strong focus on monitoring, troubleshooting, and issue resolution. The Network Operations Engineer will play a critical role in maintaining Globe's network infrastructure and ensuring minimal downtime.

• Fault Management:

  • Perform first-level troubleshooting of trouble tickets for outages and quality.
  • Provide logical assistance to ANM and Tier2 for all domains within the Access Network AOR.
  • Investigate anomalies in hardware/software, capacity, and configuration issues, and coordinate with Tier2 for second-level support, vendor support, or engineering support.
  • Ensure tickets are issued and assigned to the appropriate section, monitoring their clearance and timely resolution.
  • Perform vertical and horizontal escalation during instances of network outages or degradation in the region.
  • Provide regular and timely information on the status of resolution of outages and quality degradation.
  • Flag the section if ongoing restoration is at risk of meeting restoration standards.
  • Address service issues and assure their resolution is implemented.
  • Perform service restoration activities such as resetting, rehoming, and rerouting when outages or degradation occur.

• Configuration Management:

  • Implement emergency change requests and activities.

🎓 Skills & Qualifications

Education: A bachelor's degree in Computer Science, Information Technology, or a related field is required. Relevant certifications, such as Cisco Certified Network Professional (CCNP) or similar, would be an asset.

Experience: Proven experience in network operations, network engineering, or a related role is essential. Familiarity with network management systems, operational support tools, and fault management processes is required.

Required Skills:

• Proficient in network management systems and operational support tools.
• Strong troubleshooting skills, with the ability to diagnose and resolve network issues.
• Excellent communication and teamwork skills, with the ability to work effectively with various teams and stakeholders.
• Proactive approach to network monitoring and issue prevention.
• Strong analytical and problem-solving skills.
• Familiarity with network protocols, such as TCP/IP, OSPF, BGP, and MPLS.
• Knowledge of network hardware, including routers, switches, and firewalls.
• Experience with network monitoring tools, such as SolarWinds, Nagios, or Zabbix.

Preferred Skills:

• Experience with Globe's network infrastructure and services.
• Familiarity with Globe's operational support systems and backend systems.
• Knowledge of ancillary facilities and environmental support systems.
• Experience with network automation and scripting languages, such as Python or Perl.
• Familiarity with ITIL (Information Technology Infrastructure Library) best practices.

📊 Web Portfolio & Project Requirements

📝 Enhancement Note: As this role focuses on network operations and maintenance, a portfolio showcasing relevant network projects, case studies, or certifications would be most beneficial. Include examples of network troubleshooting, issue resolution, and network optimization projects.

• Portfolio Essentials:

  • Documented network troubleshooting cases, highlighting the issue, diagnosis, and resolution process.
  • Network diagrams or visual representations of network infrastructure and services.
  • Case studies or projects demonstrating network optimization, capacity planning, or service improvement.
  • Certifications or training courses related to network engineering, such as CCNP, CCIE, or Juniper JNCIE.

• Technical Documentation:

  • Detailed network diagrams and topology maps.
  • Network configuration and management procedures.
  • Network performance metrics and optimization techniques.
  • Network security policies and procedures.

💵 Compensation & Benefits

Salary Range: The estimated salary range for this role in the Philippines is PHP 35,000 to PHP 50,000 per month, based on experience and qualifications. This estimate is derived from market research and industry standards for network engineering roles in the Philippines.

Benefits: Globe offers a comprehensive benefits package, including:

• Health and wellness benefits, such as medical and dental coverage.
• Retirement benefits, such as retirement plans and employee stock purchase plans.
• Work-life balance initiatives, such as flexible working arrangements and paid time off.
• Employee development opportunities, such as training and skill development programs.
• Employee discounts on Globe products and services.

Working Hours: The role requires a 40-hour workweek, with on-call duties for 24/7 network surveillance and support. Shift schedules may vary depending on the company's needs.

📝 Enhancement Note: The salary range provided is an estimate and may vary depending on the candidate's qualifications, experience, and market conditions. The benefits package is subject to change and may vary depending on the company's policies and the candidate's employment status.

🎯 Team & Company Context

🏢 Company Culture

Industry: Globe is a leading telecommunications company in the Philippines, providing a wide range of mobile, broadband, and data services to both consumers and businesses. The company's network operations team plays a critical role in ensuring the reliability and performance of these services.

Company Size: Globe has a large workforce, with over 8,000 employees across the Philippines. The company's network operations team consists of various roles, from network engineers to senior network architects.

Founded: Globe was founded in 1999 and has since grown to become one of the leading telecommunications companies in the Philippines. The company's network operations team has played a crucial role in its growth and success.

Team Structure:

• The network operations team is organized into various sub-teams, each responsible for specific network domains or services.
• The team works closely with other departments, such as network planning, network design, and network security, to ensure the efficient and secure operation of the network.
• The team follows an Agile/Scrum methodology, with regular sprint planning and collaboration sessions to address network issues and improvements.

Development Methodology:

• The network operations team follows ITIL (Information Technology Infrastructure Library) best practices for incident, problem, and change management.
• The team uses various tools and platforms for network monitoring, configuration management, and automation, such as SolarWinds, Nagios, and Ansible.
• The team follows a continuous improvement approach, with regular reviews and updates to network processes and procedures.

Company Website: https://www.globe.com.ph/

📝 Enhancement Note: Globe's network operations team works closely with other departments to ensure the efficient and secure operation of the company's network infrastructure. The team follows ITIL best practices and uses various tools and platforms for network monitoring, configuration management, and automation.

📈 Career & Growth Analysis

Network Operations Engineer Career Level: This role is typically at the mid-level in the network engineering career path. The primary responsibilities involve first-line network maintenance and surveillance, with a focus on proactive monitoring and quick issue resolution.

Reporting Structure: The Network Operations Engineer reports directly to the Network Operations Manager and works closely with other network engineers, network architects, and other relevant teams, such as network planning and network security.

Technical Impact: The Network Operations Engineer plays a critical role in maintaining the reliability and performance of Globe's network infrastructure. The role requires strong technical skills, with a focus on network troubleshooting, issue resolution, and network optimization.

Growth Opportunities:

• Network Engineer: With experience and proven performance, the Network Operations Engineer can transition into a Network Engineer role, focusing on network design, implementation, and optimization.
• Senior Network Engineer: Further experience and expertise can lead to a Senior Network Engineer role, with a focus on architecture, strategy, and team leadership.
• Network Architect: With extensive experience and strong technical skills, the Network Operations Engineer can progress to a Network Architect role, focusing on network design, strategy, and innovation.

📝 Enhancement Note: The Network Operations Engineer role is a critical role in Globe's network operations team, with a strong focus on network maintenance, surveillance, and issue resolution. The role offers opportunities for career growth and development within the network engineering discipline.

🌐 Work Environment

Office Type: Globe's network operations team works in a collaborative and dynamic office environment, with open-plan workspaces and dedicated team areas. The team uses various collaboration tools and platforms, such as Microsoft Teams and Slack, to facilitate communication and collaboration.

Office Location(s): Globe has multiple offices across the Philippines, with the Davao office located at: Globe Telecom, Inc. 2/F Mindanao Center for Information Technology (MCIT) Building, McArthur Highway, Matina, Davao City, 8000 Philippines

Workspace Context:

• The network operations team shares a dedicated workspace, with access to network management systems, operational support tools, and other relevant software and hardware.
• The team has access to multiple monitors, testing devices, and other resources to support their work.
• The team works closely with other departments, such as network planning and network security, to ensure the efficient and secure operation of the network.

Work Schedule: The role requires a 40-hour workweek, with on-call duties for 24/7 network surveillance and support. Shift schedules may vary depending on the company's needs.

📝 Enhancement Note: Globe's network operations team works in a collaborative and dynamic office environment, with access to relevant tools, resources, and other teams to support their work. The team follows a structured work schedule, with on-call duties for 24/7 network surveillance and support.

📄 Application & Technical Interview Process

Interview Process:

• Technical Phone Screen: A brief phone or video call to assess the candidate's technical skills and understanding of network operations.
• On-site Technical Interview: A comprehensive on-site interview, focusing on network troubleshooting, issue resolution, and network optimization. The interview may include live coding or configuration exercises, as well as discussions on network architecture and design.
• Behavioral Interview: An interview focusing on the candidate's problem-solving skills, communication, and teamwork abilities.
• Final Review: A final review of the candidate's qualifications, experience, and fit for the role.

Portfolio Review Tips:

• Highlight network troubleshooting cases, with a focus on the issue, diagnosis, and resolution process.
• Include network diagrams or visual representations of network infrastructure and services.
• Demonstrate an understanding of network performance metrics and optimization techniques.
• Showcase any relevant certifications or training courses related to network engineering.

Technical Challenge Preparation:

• Brush up on network protocols, such as TCP/IP, OSPF, BGP, and MPLS.
• Familiarize yourself with network hardware, including routers, switches, and firewalls.
• Practice network troubleshooting and issue resolution exercises, using relevant tools and platforms.
• Prepare for discussions on network architecture, design, and optimization.

ATS Keywords: Network Management Systems, Operational Support Tools, Fault Management, Troubleshooting, Configuration Management, Service Restoration, Monitoring, Communication, Escalation, Capacity Management, Quality Assurance, Technical Support, Incident Management, Change Management, Vendor Coordination, Performance Analytics, Network Protocols, Network Hardware, Network Troubleshooting, Network Optimization, Network Architecture, Network Design.

📝 Enhancement Note: Globe's interview process focuses on assessing the candidate's technical skills, problem-solving abilities, and fit for the role. The portfolio review and technical challenge preparation should focus on network troubleshooting, issue resolution, and network optimization.

🛠 Technology Stack & Web Infrastructure

Network Management Systems:

• SolarWinds
• Nagios
• Zabbix

Operational Support Tools:

• ServiceNow
• BMC Remedy
• JIRA Service Desk

Network Hardware:

• Cisco routers and switches
• Juniper routers and switches
• Arista switches
• F5 load balancers
• Fortinet firewalls

Network Protocols:

• TCP/IP
• OSPF
• BGP
• MPLS
• VLAN
• Spanning Tree Protocol (STP)
• Link Aggregation Control Protocol (LACP)

Network Monitoring Tools:

• SolarWinds
• Nagios
• Zabbix
• Prometheus
• Grafana

📝 Enhancement Note: Globe uses a range of network management systems, operational support tools, and network hardware to support its extensive network infrastructure. The Network Operations Engineer should be familiar with these tools and platforms, as well as relevant network protocols and monitoring tools.

👥 Team Culture & Values

Network Operations Values:

• Proactive: The team takes a proactive approach to network monitoring and issue prevention.
• Collaborative: The team works closely with other departments and teams to ensure the efficient and secure operation of the network.
• Innovative: The team continually seeks to improve network processes, procedures, and technologies.
• Customer-focused: The team prioritizes the needs and expectations of Globe's customers, ensuring minimal network downtime and optimal performance.

Collaboration Style:

• The network operations team follows an Agile/Scrum methodology, with regular sprint planning and collaboration sessions to address network issues and improvements.
• The team uses various collaboration tools and platforms, such as Microsoft Teams and Slack, to facilitate communication and collaboration.
• The team encourages knowledge sharing, technical mentoring, and continuous learning.

📝 Enhancement Note: Globe's network operations team values proactivity, collaboration, innovation, and customer focus. The team follows an Agile/Scrum methodology and encourages knowledge sharing, technical mentoring, and continuous learning.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Network Outages: Troubleshooting and resolving network outages, with a focus on minimal downtime and quick issue resolution.
• Network Performance: Monitoring and optimizing network performance, with a focus on capacity planning, traffic management, and quality of service (QoS).
• Network Security: Ensuring the security and integrity of the network, with a focus on threat detection, incident response, and network hardening.
• Network Expansion: Supporting the expansion of the network, with a focus on network design, implementation, and integration.

Learning & Development Opportunities:

• Certifications: Pursuing relevant certifications, such as CCNP, CCIE, or Juniper JNCIE, to enhance technical skills and knowledge.
• Training: Attending training courses and workshops to stay up-to-date with the latest network technologies, best practices, and industry trends.
• Conferences: Attending industry conferences and events to network with other professionals, learn about new technologies, and gain insights into best practices and trends.
• Mentorship: Seeking mentorship opportunities from senior network engineers and architects to gain insights into network design, architecture, and strategy.

📝 Enhancement Note: Globe's network operations team faces various technical challenges, with a strong focus on network outages, performance, security, and expansion. The team offers various learning and development opportunities, with a focus on certifications, training, conferences, and mentorship.

💡 Interview Preparation

Technical Questions:

• Network Troubleshooting: Describe a complex network issue you've encountered and how you diagnosed and resolved it.
• Network Optimization: How would you optimize the performance of a large-scale network infrastructure, with a focus on capacity planning, traffic management, and quality of service (QoS)?
• Network Security: How would you detect and respond to a network security threat, such as a DDoS attack or unauthorized access?

Company & Culture Questions:

• Network Operations: How do you approach proactive network monitoring and issue prevention?
• Teamwork: Describe a time when you worked collaboratively with other teams or departments to resolve a network issue or improve network performance.
• Customer Focus: How do you prioritize the needs and expectations of customers when troubleshooting and resolving network issues?

Portfolio Presentation Strategy:

• Network Troubleshooting: Highlight network troubleshooting cases, with a focus on the issue, diagnosis, and resolution process.
• Network Optimization: Demonstrate an understanding of network performance metrics and optimization techniques, with a focus on capacity planning, traffic management, and quality of service (QoS).
• Network Security: Showcase any relevant experience or certifications in network security, with a focus on threat detection, incident response, and network hardening.

📝 Enhancement Note: Globe's interview process focuses on assessing the candidate's technical skills, problem-solving abilities, and fit for the role. The portfolio review and technical challenge preparation should focus on network troubleshooting, issue resolution, and network optimization.

📌 Application Steps

To apply for this Network Operations Engineer position:

• Submit your application through the application link provided on the job posting.
• Concrete Preparation Step 1: Customize your resume and portfolio to highlight your relevant network engineering experience, skills, and certifications.
• Concrete Preparation Step 2: Research Globe's network infrastructure, services, and customer base to gain a deep understanding of the company's network operations.
• Concrete Preparation Step 3: Prepare for the technical phone screen and on-site technical interview by brushing up on your network troubleshooting, issue resolution, and optimization skills.
• Concrete Preparation Step 4: Familiarize yourself with Globe's company culture, values, and mission to ensure a strong cultural fit and alignment with the company's goals and objectives.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and network engineering industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.