Network Operations Engineer

Globe Group
Full_time•Philippines

📍 Job Overview

  • Job Title: Network Operations Engineer
  • Company: Globe Group
  • Location: 10F Valero Telepark, Philippines
  • Job Type: Full-Time
  • Category: Network Infrastructure & Operations
  • Date Posted: June 18, 2025

🚀 Role Summary

  • Monitor and manage network alarms, incidents, and outages for Globe's core network
  • Provide first-line troubleshooting and resolution for network issues
  • Collaborate with support groups and team leaders to ensure efficient incident resolution and network stability
  • Implement network changes and activities based on schedules and quality standards

📝 Enhancement Note: This role focuses on maintaining network reliability and minimizing service disruptions, which is crucial for Globe's customers and business operations.

💻 Primary Responsibilities

  • Network Monitoring & Acknowledgment: Monitor alarms at the Alarm Management System (AMS) and Element Management System (EMS) for Globe's core network
  • Incident Management: Create fault tickets for network incidents and outages, perform first-line troubleshooting, and update ticket status
  • Collaboration & Escalation: Work with support groups and team leaders to resolve incidents, provide regular updates on status, and escalate issues as necessary
  • Change Implementation: Implement network changes, rollouts, and project-related activities based on agreed schedules and quality standards

📝 Enhancement Note: This role requires strong communication skills and the ability to work effectively under pressure to ensure timely resolution of network issues.

🎓 Skills & Qualifications

Education: Bachelor's degree in Computer Science, Information Technology, or a related field

Experience: 0-2 years of experience in network operations, incident management, or a related role

Required Skills:

  • Strong knowledge of network protocols (TCP/IP, OSPF, BGP, etc.)
  • Experience with network monitoring tools (e.g., AMS, EMS)
  • Proficiency in creating and managing tickets using a ticketing system (e.g., ServiceNow, Jira)
  • Excellent communication and collaboration skills
  • Strong troubleshooting and problem-solving abilities

Preferred Skills:

  • Experience with Globe's network infrastructure and services
  • Familiarity with ITIL (Information Technology Infrastructure Library) framework
  • Knowledge of network security best practices

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

  • Demonstrate experience in network monitoring, incident management, and troubleshooting
  • Showcase problem-solving skills and ability to resolve complex network issues
  • Highlight collaboration and communication skills in resolving network incidents

Technical Documentation:

  • Provide examples of network diagrams, topology maps, and other relevant documentation
  • Include case studies or success stories demonstrating effective incident resolution and network optimization

💵 Compensation & Benefits

Salary Range: PHP 35,000 - 45,000 per month (based on experience and market research for entry-level network operations roles in the Philippines)

Benefits:

  • Competitive salary and benefits package
  • Opportunities for career growth and development within Globe Group
  • A dynamic and inclusive work environment that values diversity and equal opportunity

Working Hours: Full-time, Monday to Friday, with on-call rotations for 24/7 network support

🎯 Team & Company Context

🏢 Company Culture

Industry: Telecommunications

Company Size: Large (over 8,000 employees)

Founded: 1999

Team Structure:

  • Network Operations team, consisting of Network Resource Center Engineers, Network Operations Managers, and Team Leaders
  • Cross-functional collaboration with other IT and business teams for incident resolution and network optimization

Development Methodology:

  • ITIL (Information Technology Infrastructure Library) framework for incident, problem, and change management
  • Agile methodologies for project management and network rollouts

Company Website: https://www.globe.com.ph/

📝 Enhancement Note: Globe Group values innovation, collaboration, and continuous improvement, which are reflected in its network operations processes and team dynamics.

📈 Career & Growth Analysis

Network Operations Career Level: Entry to mid-level, focusing on incident management, network monitoring, and troubleshooting

Reporting Structure: Reports directly to the Network Operations Team Leader or Manager

Technical Impact: Plays a crucial role in maintaining network reliability, minimizing service disruptions, and ensuring high-quality customer experience

Growth Opportunities:

  • Develop expertise in specific network domains (e.g., core, access, transport)
  • Progress to senior network operations roles or specialize in network architecture and design
  • Explore opportunities in related fields, such as network security, data center operations, or cloud infrastructure

📝 Enhancement Note: Career growth in network operations typically involves gaining experience, developing expertise, and taking on more complex responsibilities within the network infrastructure.

🌐 Work Environment

Office Type: Modern, collaborative workspace with dedicated network operations centers

Office Location(s): 10F Valero Telepark, Makati City, Philippines

Workspace Context:

  • Access to advanced network monitoring and management tools
  • Collaborative work environment with regular team meetings and knowledge-sharing sessions
  • Opportunities for remote work and flexible scheduling for on-call rotations

Work Schedule: Full-time, with flexible scheduling for on-call rotations and network maintenance windows

📝 Enhancement Note: Globe Group's network operations teams work closely together to ensure efficient incident resolution and network stability, fostering a collaborative and supportive work environment.

📄 Application & Technical Interview Process

Interview Process:

  1. Online application review and initial screening
  2. Technical phone or video screen focusing on network fundamentals and incident management
  3. On-site or virtual interview with the Network Operations Team Leader or Manager, focusing on problem-solving, communication, and cultural fit
  4. Final decision and offer

Portfolio Review Tips:

  • Highlight network monitoring and incident management experiences
  • Include case studies or success stories demonstrating effective troubleshooting and resolution of complex network issues
  • Emphasize strong communication and collaboration skills in resolving network incidents

Technical Challenge Preparation:

  • Brush up on network protocols (TCP/IP, OSPF, BGP, etc.) and network monitoring tools
  • Practice incident management scenarios and troubleshooting exercises
  • Prepare questions about Globe's network infrastructure and services

ATS Keywords: Network Operations, Incident Management, Network Monitoring, Troubleshooting, ITIL, TCP/IP, OSPF, BGP, AMS, EMS, ServiceNow, Jira, Network Infrastructure, Network Stability, Network Reliability, Network Security, Problem Solving, Collaboration, Communication

📝 Enhancement Note: To optimize your application and interview preparation, focus on demonstrating strong network operations skills, effective communication, and a solid understanding of Globe's network infrastructure and services.

🛠 Technology Stack & Web Infrastructure

Network Monitoring & Management Tools:

  • Alarm Management System (AMS)
  • Element Management System (EMS)
  • ServiceNow (or other ticketing systems)

Network Protocols:

  • TCP/IP
  • OSPF
  • BGP
  • MPLS
  • QoS

ITIL Framework:

  • Incident Management
  • Problem Management
  • Change Management

📝 Enhancement Note: Familiarize yourself with Globe's network infrastructure, monitoring tools, and ITIL framework to excel in the network operations engineer role.

👥 Team Culture & Values

Network Operations Values:

  • Reliability: Maintain network stability and minimize service disruptions
  • Collaboration: Work effectively with cross-functional teams to resolve incidents and optimize network performance
  • Continuous Improvement: Regularly review and enhance network operations processes and tools
  • Customer Focus: Ensure high-quality customer experience by minimizing network issues and resolving incidents promptly

Collaboration Style:

  • Regular team meetings and knowledge-sharing sessions
  • Cross-functional collaboration with other IT and business teams
  • On-call rotations for 24/7 network support and incident resolution

📝 Enhancement Note: Globe Group's network operations teams emphasize collaboration, continuous improvement, and customer focus to maintain high-quality network services and minimize service disruptions.

⚡ Challenges & Growth Opportunities

Technical Challenges:

  • Troubleshooting complex network issues and outages
  • Managing multiple network incidents simultaneously
  • Ensuring network stability and minimizing service disruptions during network rollouts and maintenance windows

Learning & Development Opportunities:

  • Gain experience in specific network domains (e.g., core, access, transport)
  • Develop expertise in network architecture, design, and optimization
  • Explore opportunities in related fields, such as network security, data center operations, or cloud infrastructure
  • Attend industry conferences, webinars, and training sessions to stay up-to-date with the latest network technologies and best practices

📝 Enhancement Note: Network operations engineers can overcome technical challenges by developing strong troubleshooting skills, staying current with network technologies, and collaborating effectively with cross-functional teams.

💡 Interview Preparation

Technical Questions:

  1. Describe your experience with network monitoring tools and incident management processes
  2. How have you handled complex network issues or outages in previous roles?
  3. Can you explain the difference between incident management, problem management, and change management within the ITIL framework?
  4. How do you ensure network stability and minimize service disruptions during network rollouts and maintenance windows?

Company & Culture Questions:

  1. Why are you interested in the Network Operations Engineer role at Globe Group?
  2. How do you approach working collaboratively with cross-functional teams to resolve network incidents?
  3. Can you describe a time when you identified a network performance issue and implemented a solution to improve it?

Portfolio Presentation Strategy:

  • Highlight network monitoring and incident management experiences
  • Include case studies or success stories demonstrating effective troubleshooting and resolution of complex network issues
  • Emphasize strong communication and collaboration skills in resolving network incidents

📝 Enhancement Note: To succeed in the interview process, demonstrate strong network operations skills, effective communication, and a solid understanding of Globe's network infrastructure and services.

📌 Application Steps

To apply for this Network Operations Engineer position:

  1. Submit your application through the Globe Group careers portal
  2. Tailor your resume to highlight relevant network operations, incident management, and troubleshooting experiences
  3. Prepare for the technical phone or video screen by brushing up on network fundamentals and incident management scenarios
  4. Research Globe Group's network infrastructure, services, and company culture to demonstrate your understanding and enthusiasm for the role during the on-site or virtual interview
  5. Prepare questions about Globe's network operations processes, tools, and team dynamics to showcase your interest in the role and company

Application Requirements

Candidates should have experience in fault and incident management within a network operations environment. Strong communication and troubleshooting skills are essential for effective collaboration and resolution of network issues.