Network Operations Center Technician at GEOGRAPHIC SOLUTIONS INC

📍 Job Overview

Job Title: Network Operations Center Technician
Company: GEOGRAPHIC SOLUTIONS INC
Location: Palm Harbor, FL, United States
Job Type: On-site
Category: Server Administration & Infrastructure
Date Posted: 2025-07-30
Experience Level: Entry to Mid-Level (0-2 years)
Remote Status: On-site

🚀 Role Summary

Monitor and manage enterprise systems, infrastructure, and network security using various tools
Troubleshoot web services issues from the browser through the database tier
Collaborate with internal and external teams to resolve incidents and maintain system reliability
Maintain detailed documentation on server specifications and inventory
Work in a fast-paced, growing environment with changing priorities and deadlines

📝 Enhancement Note: This role requires strong analytical skills and the ability to multitask in a dynamic environment. Familiarity with Microsoft-based environments and web services is essential.

💻 Primary Responsibilities

Monitor and Manage Enterprise Systems: Monitor and manage enterprise systems, infrastructure, and network security using tools like SolarWinds Orion, Zabbix, and others
Troubleshoot Web Services Issues: Troubleshoot web services issues from the browser through the database tier, focusing on IIS, application pools, console applications, scripts, and web services
Collaborate with Teams: Collaborate with internal and external teams to resolve incidents, maintain system reliability, and document root cause analysis
Maintain Documentation: Maintain detailed documentation on server specifications and inventory, including model numbers, processor specifications, memory, licensing, versions, patches, changes, topology, and physical connectivity drawings
Work in a Fast-Paced Environment: Work in a fast-paced, growing environment with changing priorities and deadlines, often under pressure

📝 Enhancement Note: This role requires strong problem-solving skills and the ability to work effectively under pressure. Experience with incident and problem management processes is beneficial.

🎓 Skills & Qualifications

Education: Associate degree in IT, Engineering, Computer Science, or a related field, or equivalent work experience

Experience: 1-2 years of operational experience interfacing with proactive monitoring and reporting tools, and working knowledge of network technologies

Required Skills:

Network Monitoring (SolarWinds Orion, Zabbix)
SQL (SQL Server 2012/2016/2019, SQL Clustering)
Web Services (IIS, Application Pools, Console Applications, Scripts)
TCP/IP, Network Sniffers, Firewalls, Load-Balancers, Switching, and Routing
SAN (Storage Area Network) solutions (Compellent, EMC, Nimble SANs)
Cisco switches, routers, and firewalls, DNS, IDS/IPS, and other utility applications
Strong analytical skills and decision-making abilities
Excellent oral, written, and mentoring skills
Detailed-oriented in maintaining architecture, support, and procedure documentation
Team player and self-starter with a flexible schedule

Preferred Skills:

Microsoft Certification (MCP, MCSE, MCITP, MCDBA)
Experience with incident and problem management processes
Familiarity with MPLS, VPNs, and Terminal Services

📝 Enhancement Note: While not explicitly stated, familiarity with ITIL (Information Technology Infrastructure Library) processes would be beneficial for this role.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate experience with network monitoring tools, such as SolarWinds Orion or Zabbix, with examples of alerts, reports, and performance metrics
Showcase troubleshooting skills with case studies of web services issues, from the browser through the database tier
Highlight experience with SQL, IIS, and other relevant technologies, with examples of queries, scripts, or configurations

Technical Documentation:

Provide examples of documentation on server specifications and inventory, including model numbers, processor specifications, memory, licensing, versions, patches, changes, topology, and physical connectivity drawings
Include any incident or problem management documentation, demonstrating root cause analysis and resolution processes

📝 Enhancement Note: While not explicitly stated, including examples of capacity planning and performance optimization would strengthen the portfolio for this role.

💵 Compensation & Benefits

Salary Range: $45,000 - $60,000 per year (Based on market research for Network Operations Center Technician roles in the Palm Harbor, FL area)

Benefits:

Equal Opportunity Employer. M/F/D/V
Other benefits not specified in the job listing

Working Hours: 40 hours per week, with the possibility of working weekends and evenings as required

📝 Enhancement Note: The salary range provided is an estimate based on market research for similar roles in the Palm Harbor, FL area. The actual salary may vary depending on the candidate's qualifications and experience.

🎯 Team & Company Context

🏢 Company Culture

Industry: Geographic Solutions is a technology company that specializes in providing software solutions for workforce management and human resources. Their web technology focus is on enterprise systems, infrastructure, and network security.

Company Size: Medium-sized company with a growing team and progressive growth path

Founded: 1996 (Over 25 years in business)

Team Structure:

The Network Operations Center team is responsible for monitoring and managing enterprise systems, infrastructure, and network security
The team works closely with internal and external teams to resolve incidents and maintain system reliability
The team is expected to be self-starters and technology enablers, representing the IT team and Geographic Solutions on all projects and in all meetings with internal IT groups, business representatives, clients, and vendors

Development Methodology:

The company follows standard ITIL (Information Technology Infrastructure Library) processes for incident and problem management
The team uses various tools and technologies to monitor and manage enterprise systems, infrastructure, and network security

Company Website: Geographic Solutions

📝 Enhancement Note: The company's focus on progressive growth and technology enablement suggests a dynamic and innovative work environment for web technology professionals.

📈 Career & Growth Analysis

Web Technology Career Level: Entry to Mid-Level (0-2 years)

Reporting Structure: The Network Operations Center Technician reports directly to the Manager of Network Operations

Technical Impact: This role has a significant impact on the reliability and performance of Geographic Solutions' enterprise systems, infrastructure, and network security. The Network Operations Center Technician is responsible for ensuring that these systems are monitored, managed, and maintained effectively.

Growth Opportunities:

As the company continues to grow, there may be opportunities for the Network Operations Center Technician to take on more responsibilities and advance their career within the IT department
The company encourages continuous learning and offers opportunities for professional development and certification

📝 Enhancement Note: The company's focus on progressive growth and technology enablement suggests that there may be opportunities for career advancement and professional development for web technology professionals in this role.

🌐 Work Environment

Office Type: On-site in Palm Harbor, FL

Office Location(s): 2570 Coral Landings Blvd, Palm Harbor, FL 34684

Workspace Context:

The Network Operations Center is responsible for monitoring and managing enterprise systems, infrastructure, and network security
The team works closely with internal and external teams to resolve incidents and maintain system reliability
The team is expected to be self-starters and technology enablers, representing the IT team and Geographic Solutions on all projects and in all meetings with internal IT groups, business representatives, clients, and vendors

Work Schedule: 3rd shift (Evening/Night)

📝 Enhancement Note: The 3rd shift work schedule may be challenging but offers the opportunity to work in a quieter, less distracted environment, allowing for more focused work and better work-life balance during the day.

📄 Application & Technical Interview Process

Interview Process:

Phone Screen: A brief phone call to discuss the role, responsibilities, and qualifications
Technical Assessment: A hands-on assessment of the candidate's technical skills, focusing on network monitoring tools, SQL, and web services troubleshooting
On-site Interview: A face-to-face interview with the hiring manager and other team members to discuss the candidate's fit for the role and the team
Final Decision: The hiring manager will make a final decision based on the candidate's technical skills, cultural fit, and alignment with the company's values

Portfolio Review Tips:

Highlight experience with network monitoring tools, such as SolarWinds Orion or Zabbix, with examples of alerts, reports, and performance metrics
Showcase troubleshooting skills with case studies of web services issues, from the browser through the database tier
Highlight experience with SQL, IIS, and other relevant technologies, with examples of queries, scripts, or configurations

Technical Challenge Preparation:

Brush up on network monitoring tools, such as SolarWinds Orion or Zabbix
Review SQL queries, scripts, and configurations for IIS and other relevant technologies
Prepare for troubleshooting scenarios, focusing on web services issues from the browser through the database tier

ATS Keywords: (Organized by category)

Programming Languages: SQL, JavaScript (for web services)
Web Frameworks: IIS (Microsoft Web Platform)
Server Technologies: Windows Server 2012/2019, SQL Server 2012/2016/2019, SAN (Storage Area Network) solutions (Compellent, EMC, Nimble SANs), Cisco switches, routers, and firewalls, DNS, IDS/IPS
Databases: SQL Server 2012/2016/2019, SQL Clustering
Tools: SolarWinds Orion, Zabbix, PureStorage, Nimble Storage, VMware VirtualCenter, other point tools
Methodologies: ITIL (Information Technology Infrastructure Library)
Soft Skills: Analytical skills, decision-making abilities, oral, written, and mentoring skills, attention to detail, multitasking, teamwork, self-starting, flexibility, reliability
Industry Terms: Enterprise systems, infrastructure, network security, incident management, problem management, capacity planning, root cause analysis, documentation, architecture, support, and procedure documentation

📝 Enhancement Note: The interview process focuses on the candidate's technical skills, cultural fit, and alignment with the company's values. The technical assessment and on-site interview are crucial for demonstrating the candidate's ability to perform the role's responsibilities effectively.

🛠 Technology Stack & Web Infrastructure

Network Monitoring Tools:

SolarWinds Orion
Zabbix

Database Technologies:

SQL Server 2012/2016/2019
SQL Clustering

Web Services Technologies:

IIS (Microsoft Web Platform)
Application Pools
Console Applications
Scripts

Server Technologies:

Windows Server 2012/2019
SAN (Storage Area Network) solutions (Compellent, EMC, Nimble SANs)
Cisco switches, routers, and firewalls, DNS, IDS/IPS

Infrastructure Tools:

VMware VirtualCenter
Other point tools (not specified)

📝 Enhancement Note: The technology stack for this role is focused on enterprise systems, infrastructure, and network security. Familiarity with these technologies is essential for success in this role.

👥 Team Culture & Values

Web Development Values:

Geographic Solutions values strong analytical skills and the ability to present findings and make decisions in a fast-paced growing environment
The company encourages teamwork, collaboration, and mentoring to maintain a high level of technical expertise and knowledge-sharing
Geographic Solutions values attention to detail, multitasking, and the ability to work effectively under pressure

Collaboration Style:

The Network Operations Center team works closely with internal and external teams to resolve incidents and maintain system reliability
The team is expected to be self-starters and technology enablers, representing the IT team and Geographic Solutions on all projects and in all meetings with internal IT groups, business representatives, clients, and vendors
The team follows standard ITIL (Information Technology Infrastructure Library) processes for incident and problem management

📝 Enhancement Note: The company's focus on teamwork, collaboration, and mentoring suggests a supportive and inclusive work environment for web technology professionals.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Troubleshooting web services issues from the browser through the database tier, with a focus on IIS, application pools, console applications, scripts, and web services
Maintaining detailed documentation on server specifications and inventory, including model numbers, processor specifications, memory, licensing, versions, patches, changes, topology, and physical connectivity drawings
Working in a fast-paced, growing environment with changing priorities and deadlines, often under pressure

Learning & Development Opportunities:

Geographic Solutions encourages continuous learning and offers opportunities for professional development and certification
The company's focus on progressive growth and technology enablement suggests opportunities for career advancement and professional development for web technology professionals

📝 Enhancement Note: The company's focus on progressive growth and technology enablement suggests that there may be opportunities for career advancement and professional development for web technology professionals in this role.

💡 Interview Preparation

Technical Questions:

Network Monitoring Tools: Questions related to experience with SolarWinds Orion, Zabbix, and other network monitoring tools, including alerts, reports, and performance metrics
SQL: Questions related to SQL queries, scripts, and configurations for IIS and other relevant technologies
Web Services Troubleshooting: Scenarios involving troubleshooting web services issues from the browser through the database tier, focusing on IIS, application pools, console applications, scripts, and web services

Company & Culture Questions:

Company Culture: Questions related to the company's values, teamwork, collaboration, and mentoring, as well as the company's focus on progressive growth and technology enablement
ITIL Processes: Questions related to incident and problem management processes, as well as the candidate's experience with ITIL (Information Technology Infrastructure Library) processes

Portfolio Presentation Strategy:

Highlight experience with network monitoring tools, such as SolarWinds Orion or Zabbix, with examples of alerts, reports, and performance metrics
Showcase troubleshooting skills with case studies of web services issues, from the browser through the database tier
Highlight experience with SQL, IIS, and other relevant technologies, with examples of queries, scripts, or configurations

📝 Enhancement Note: The interview process focuses on the candidate's technical skills, cultural fit, and alignment with the company's values. The technical assessment and on-site interview are crucial for demonstrating the candidate's ability to perform the role's responsibilities effectively.

📌 Application Steps

To apply for this Network Operations Center Technician position:

Submit your application through the application link here
Customize your resume with relevant keywords and examples of your experience with network monitoring tools, SQL, and web services troubleshooting
Prepare for the technical assessment by brushing up on your skills with network monitoring tools, SQL, and web services troubleshooting
Research Geographic Solutions, their industry, and their focus on progressive growth and technology enablement

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web development/server administration industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Network Operations Center Technician