📍 Job Overview

• Job Title: Network Operations Center (NOC) Operations Analyst - Electric Power
• Company: Caterpillar Inc.
• Location: United States (PA-Kennett Square-Tangent Energy Solutions)
• Job Type: Full-Time
• Category: Operations, Energy
• Date Posted: 2025-07-31
• Experience Level: Entry to Mid-Level
• Remote Status: On-site

🚀 Role Summary

The NOC Operations Analyst - Electric Power is responsible for monitoring, controlling, and troubleshooting multiple client systems to ensure uptime and client satisfaction. This role involves energy monitoring, asset management, and customer communication. The ideal candidate will have a basic understanding of electrical energy concepts and strong customer service skills.

💻 Primary Responsibilities

🔌 Energy Market Monitoring

• Maintain a pulse on regional electric markets in real-time
• Monitor asset status and troubleshoot hardware and software issues associated with customers’ electrical assets

🛠️ Asset Management

• Remotely schedule and control client assets as applicable during electrical peaking conditions, market-related programs, weather-related conditions, or for other applications
• Configure customer sites and meters within the software, playing an integral role in onboarding

📞 Customer Communication

• Interface directly with customers, partners, and markets; coordinating asset availability and site schedules with customers as needed
• Handle inbound customer communication, or proactively initiate response to asset alarms; dispatch service technicians, communicate via phone and/or email with urgency

📊 Reporting & Documentation

• Generate reports for internal and external use, such as late electrical meters that are not reporting to the main servers
• Troubleshoot any problems with the software applications or servers
• Monitor and report on system activities and provide relevant information to management as needed

🔑 Shift Management

• Master a shift turnover process to ensure a seamless transfer of information to the oncoming shift
• Must have capacity to learn quickly and retain new information pertaining to multiple electric markets

🎓 Skills & Qualifications

Education:

• High School Diploma; experience and/or Bachelor’s degree preferred but not required

Experience:

• Basic understanding of electrical energy concepts preferred but not required
• Proficiency with MS Office, particularly Excel

Required Skills:

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions
• Data Gathering & Analysis: Ability to analyze and solve problems in a timely and efficient manner
• Service Excellence: Knowledge of customer service concepts and techniques
• Effective Communications: Demonstrated ability to effectively communicate via phone and email with a variety of audiences internally and externally
• Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems
• Relationship Management: Knowledge of relationship management techniques

📊 Web Portfolio & Project Requirements

• Not applicable for this role

💵 Compensation & Benefits

Salary Range:

• $71,040.00 - $106,440.00 per year

Benefits:

• Medical, dental, and vision benefits
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)
• 401(k) savings plans
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSAs)
• Health Lifestyle Programs
• Employee Assistance Program
• Voluntary Benefits and Employee Discounts
• Career Development
• Incentive bonus
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement

🎯 Team & Company Context

🏢 Company Culture

• Industry: Electric Power
• Company Size: Large (10,000+ employees)
• Founded: 1925
• Team Structure: The NOC Operations Analyst will work in a team environment, collaborating with customers, partners, and internal stakeholders to ensure asset availability and client satisfaction

📈 Career & Growth Analysis

• Web Technology Career Level: Entry to Mid-Level (Operations Analyst)
• Reporting Structure: The NOC Operations Analyst will report directly to the NOC Manager
• Technical Impact: This role has a direct impact on client satisfaction and asset availability, ensuring that customers' electrical assets are functioning properly and meeting their energy needs

🌐 Work Environment

• Office Type: On-site (Kennett Square, PA)
• Office Location(s): Kennett Square, PA
• Workspace Context: The NOC Operations Analyst will work in a collaborative environment, utilizing various software applications and servers to monitor and control client assets
• Work Schedule: Friday, Saturday, Sunday 7 a.m. – 7 p.m.

📄 Application & Technical Interview Process

• Not applicable for this role

🛠️ Technology Stack & Web Infrastructure

• Not applicable for this role

👥 Team Culture & Values

• Web Development Values: Not applicable for this role
• Collaboration Style: The NOC Operations Analyst will work in a collaborative environment, interfacing with customers, partners, and internal stakeholders to ensure asset availability and client satisfaction

⚡ Challenges & Growth Opportunities

• Technical Challenges:
  • Troubleshooting hardware and software issues associated with customers’ electrical assets
  • Remotely scheduling and controlling client assets during electrical peaking conditions, market-related programs, weather-related conditions, or for other applications
  • Monitoring and reporting on system activities and providing relevant information to management as needed
• Learning & Development Opportunities:
  • Continuous learning and development opportunities related to electrical energy concepts, market trends, and industry best practices
  • Potential career growth opportunities within the NOC or other departments within the organization

💡 Interview Preparation

• Not applicable for this role

📌 Application Steps

To apply for this Network Operations Center (NOC) Operations Analyst - Electric Power position:

• Submit your application through the application link
• Prepare for the interview by reviewing the job description and company culture, and be ready to discuss your relevant experience and skills