Network Operations Center | Manager (IT&E) at CITADEL Pacific Ltd.

📍 Job Overview

Job Title: Network Operations Center | Manager (IT&E)
Company: CITADEL Pacific Ltd.
Location: Tamuning, Guam
Job Type: On-site, Full-Time
Category: Network Operations, Management
Date Posted: June 26, 2025

🚀 Role Summary

The NOC Manager is responsible for leading the Network Operations Center (NOC) team, ensuring network stability, and driving network quality improvements. This role requires a proven leader with a strong technical background in network operations and a track record of managing high-performing teams. The ideal candidate will possess a deep understanding of network operations, quality assurance, and customer service, with the ability to analyze network performance and drive strategic improvements.

💻 Primary Responsibilities

Team Leadership: Build, lead, and mentor a high-performance NOC team responsible for maintaining network stability and managing resolution.
Network Quality Assurance: Develop and oversee network quality assurance initiatives to achieve greater network reliability and improved customer service results.
Performance Analysis: Monitor network performance, analyze trends in trouble history, and create reports for network health, outages, and routine maintenance.
Process Improvement: Develop and standardize NOC processes and procedures, and create documentation for all network activity.
Vendor Management: Maintain a comprehensive vendor contact and escalation list, and coordinate with vendors to resolve network issues.
Root Cause Analysis: Investigate chronic or repetitive trouble reports and catastrophic outages to identify root causes and prevent future occurrences.
Strategic Planning: Collaborate with network engineering and network operations to identify, review, and ensure network improvement efforts align with company goals.
Budget Management: Contribute to the division's cost-effective management of operational and capital expense budgets.
On-Call Responsibilities: Provide 24/7 technical support for the NOC as needed.

🎓 Skills & Qualifications

Education:

Bachelor’s degree from an accredited college or university in computer science, engineering, or a related field, or a combination of completion of a technical certificate program and equivalent additional work experience.

Experience:

Five years of progressively responsible experience in Network Operations and/or Technical Support, preferably in a telecommunications environment, with two years of supervisory/managerial experience.

Required Skills:

Proven leadership and team management skills
Strong technical background in network operations and quality assurance
Experience with network performance analysis and root cause analysis
Excellent communication and interpersonal skills
Ability to manage multiple projects and prioritize tasks in a dynamic environment
Proficiency in relevant network operations tools and software

Preferred Qualifications:

Vendor certifications for network systems, equipment, installation, maintenance, and technical support
Experience with network improvement initiatives and strategic planning

📊 Web Portfolio & Project Requirements

Portfolio Essentials: Demonstrate a strong understanding of network operations, quality assurance, and customer service by showcasing relevant projects and accomplishments.
Technical Documentation: Prepare a comprehensive document outlining your experience with network performance analysis, root cause analysis, and network improvement initiatives.

💵 Compensation & Benefits

Salary Range: The salary range for this position is $80,000 - $120,000 per year, depending on experience and qualifications. This is an estimate based on market research for similar roles in the Guam region.

Benefits:

Health, dental, and vision insurance
Retirement plan with company match
Paid time off and holidays
Employee assistance program
Tuition reimbursement
Discounted mobile phone plans

Working Hours:

This is a full-time, on-site position with a standard workweek of 40 hours. The role may require on-call responsibilities and occasional overtime.

🎯 Team & Company Context

🏢 Company Culture

Industry: Telecommunications

Company Size: Medium (250-999 employees)

Founded: 1978 (as Micronesian Telecommunications Corp)

Team Structure:

The NOC team consists of network operations technicians and is led by the NOC Manager.
The team works closely with network engineering and network operations to ensure network stability and drive improvements.

Development Methodology:

The NOC team follows ITIL (Information Technology Infrastructure Library) best practices for network operations and service management.
The team uses Agile methodologies for project management and continuous improvement.

Company Website: CITADEL Pacific Ltd.

📝 Enhancement Note: CITADEL Pacific Ltd. is a leading telecommunications provider in the Guam region, with a strong focus on network quality and customer service. The company values innovation, continuous improvement, and employee development.

📈 Career & Growth Analysis

Web Technology Career Level: Senior Network Operations Manager

Reporting Structure: The NOC Manager reports directly to the Executive Director of IT&E and oversees the NOC team.

Technical Impact: The NOC Manager plays a critical role in ensuring network availability, performance, and reliability, which directly impacts user experience and customer satisfaction.

Growth Opportunities:

Senior Network Operations Manager: Advance to a senior leadership role within the NOC, overseeing multiple teams and driving strategic network initiatives.
Director of Network Operations: Transition to a director-level role, responsible for all network operations and engineering functions within the company.
Technical Mentoring and Leadership: Develop and mentor junior team members, fostering a culture of continuous learning and growth within the NOC.

📝 Enhancement Note: Career progression within the NOC at CITADEL Pacific Ltd. typically involves advancing to senior leadership roles, with opportunities for technical mentoring and leadership development.

🌐 Work Environment

Office Type: On-site, modern office with collaborative workspaces and state-of-the-art technology.

Office Location(s): Tamuning, Guam

Workspace Context:

The NOC is a 24/7 operations center, with multiple workstations and monitoring tools for network performance analysis.
The NOC Manager has a private office adjacent to the NOC, with access to additional meeting and collaboration spaces.

Work Schedule:

The NOC Manager works a standard full-time schedule, with occasional on-call responsibilities and overtime as needed.
The role requires flexibility to respond to network incidents and maintenance windows.

📝 Enhancement Note: The NOC Manager's work environment is dynamic and fast-paced, with a strong focus on collaboration, communication, and continuous improvement.

📄 Application & Technical Interview Process

Interview Process:

Phone Screen: A brief phone call to assess communication skills and cultural fit.
On-site Interview: A comprehensive on-site interview, including behavioral questions, technical assessments, and meetings with key stakeholders.
Final Decision: A final decision is made based on the candidate's overall fit, technical skills, and cultural alignment.

Portfolio Review Tips:

Highlight your experience with network performance analysis, root cause analysis, and network improvement initiatives.
Include specific examples of your leadership and team management skills, as well as your ability to drive strategic improvements in network operations.

Technical Challenge Preparation:

Brush up on your knowledge of network operations tools, software, and best practices.
Prepare for questions related to network performance analysis, root cause analysis, and strategic planning.

ATS Keywords: Network Operations, Technical Support, Quality Assurance, Performance Analysis, Root Cause Analysis, Strategic Planning, Team Leadership, Network Improvement, Telecommunications, ITIL, Agile Methodologies

📝 Enhancement Note: To optimize your resume for the NOC Manager role at CITADEL Pacific Ltd., focus on relevant network operations, quality assurance, and leadership keywords, as well as your experience with network performance analysis and strategic planning.

🛠 Technology Stack & Web Infrastructure

Network Operations Tools:

SolarWinds NPM (Network Performance Monitor)
Nagios
Zabbix
Prometheus

Network Infrastructure:

Cisco routers and switches
Juniper routers and switches
Arista switches
F5 load balancers
Fortinet firewalls

Collaboration Tools:

Microsoft Teams
Slack
Jira
Confluence

📝 Enhancement Note: Familiarity with the technology stack listed above is preferred for the NOC Manager role at CITADEL Pacific Ltd. However, the ideal candidate will have a strong technical background and be able to quickly learn and adapt to new tools and technologies.

👥 Team Culture & Values

Network Operations Values:

Customer Focus: Prioritize network reliability and customer service to ensure optimal user experience.
Continuous Improvement: Foster a culture of continuous learning and growth, with a focus on driving network performance improvements.
Collaboration: Encourage open communication and teamwork, with a strong emphasis on cross-functional collaboration and knowledge sharing.
Accountability: Hold team members accountable for their actions and decisions, with a focus on personal growth and professional development.

Collaboration Style:

The NOC team follows a flat, collaborative structure, with open lines of communication and regular team meetings.
The team uses Agile methodologies for project management and continuous improvement, with a focus on iterative development and rapid feedback.

📝 Enhancement Note: The NOC team at CITADEL Pacific Ltd. values collaboration, open communication, and continuous learning, with a strong emphasis on driving network performance improvements and ensuring optimal user experience.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Network Performance Optimization: Identify and address network performance bottlenecks to ensure optimal user experience and meet service level agreements (SLAs).
Network Security: Implement and maintain network security measures to protect against cyber threats and ensure network availability.
Network Expansion: Plan and execute network expansion projects to support business growth and meet increasing user demands.

Learning & Development Opportunities:

Network Technology Training: Participate in network technology training and certification programs to stay current with industry best practices and emerging technologies.
Leadership Development: Develop your leadership skills through mentoring, coaching, and training programs to advance your career within the NOC.
Strategic Planning: Contribute to strategic planning efforts to drive network performance improvements and support business growth.

📝 Enhancement Note: The NOC Manager role at CITADEL Pacific Ltd. presents unique challenges and growth opportunities, with a strong focus on network performance optimization, security, and expansion. The ideal candidate will possess a strong technical background, leadership skills, and a commitment to continuous learning and growth.

💡 Interview Preparation

Technical Questions:

Network Performance Analysis: Describe your experience with network performance analysis tools and methodologies, and how you have used this data to drive network improvements.
Root Cause Analysis: Explain your approach to root cause analysis and provide specific examples of how you have identified and resolved chronic network issues.
Strategic Planning: Discuss your experience with strategic planning and how you have used this process to drive network performance improvements and support business growth.

Company & Culture Questions:

Company Culture: Describe what you understand about CITADEL Pacific Ltd.'s company culture and how your personal values align with the company's mission and goals.
Team Dynamics: Explain how you would foster a collaborative and inclusive team environment within the NOC, with a focus on open communication and continuous learning.
Customer Focus: Describe your approach to customer service and how you would ensure that network operations and maintenance efforts prioritize user experience and meet service level agreements (SLAs).

Portfolio Presentation Strategy:

Network Performance Analysis: Highlight your experience with network performance analysis and how you have used this data to drive network improvements and meet service level agreements (SLAs).
Root Cause Analysis: Include specific examples of your approach to root cause analysis and how you have identified and resolved chronic network issues.
Strategic Planning: Showcase your experience with strategic planning and how you have used this process to drive network performance improvements and support business growth.

📝 Enhancement Note: To prepare for the NOC Manager interview at CITADEL Pacific Ltd., focus on your experience with network performance analysis, root cause analysis, and strategic planning. Be prepared to discuss your approach to team leadership, collaboration, and customer service, as well as your understanding of the company's mission, values, and culture.

📌 Application Steps

To apply for the NOC Manager position at CITADEL Pacific Ltd., follow these steps:

Submit Your Application: Visit the CITADEL Pacific Ltd. careers page and search for the Network Operations Center | Manager (IT&E) position. Click on the job title to view the job description and submit your application.
Prepare Your Portfolio: Tailor your portfolio to highlight your experience with network performance analysis, root cause analysis, and network improvement initiatives. Include specific examples of your leadership and team management skills, as well as your ability to drive strategic improvements in network operations.
Optimize Your Resume: Use relevant network operations, quality assurance, and leadership keywords to optimize your resume for the NOC Manager role at CITADEL Pacific Ltd. Highlight your experience with network performance analysis, root cause analysis, and strategic planning.
Research the Company: Familiarize yourself with CITADEL Pacific Ltd.'s mission, values, and culture. Prepare for interview questions related to the company's history, industry, and strategic goals.
Prepare for Technical Assessments: Brush up on your knowledge of network operations tools, software, and best practices. Prepare for technical assessments and challenges related to network performance analysis, root cause analysis, and strategic planning.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web technology industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Network Operations Center | Manager (IT&E)