Network Operations Center Manager at General Dynamics Information Technology

📍 Job Overview

Job Title: Network Operations Center Manager
Company: General Dynamics Information Technology
Location: Oklahoma City, Oklahoma, United States
Job Type: Full-Time
Category: Web Infrastructure
Date Posted: June 25, 2025
Experience Level: Mid-Senior level
Remote Status: Hybrid (position may start remote and move onsite)

🚀 Role Summary

Lead a 24/7 Network Operations Center (NOC) team supporting multiple Air Force and Space Force bases globally.
Ensure optimal network performance, maintain system availability, and meet contractual Service Level Agreements (SLAs).
Manage NOC services and budget, and coordinate with co-located Network Integration teams.
Provide operational leadership, oversee workforce direction, processes, and reporting.
Collaborate with government stakeholders and represent GDIT's interests.

💻 Primary Responsibilities

Team Management: Oversee a team consisting of system engineers, system admins, cyber security analysts, network engineers, and network admins.
Operational Oversight: Oversee and report operational network statistics, including KPIs, SLAs, QoS, and EOL configuration management items.
Procurement Support: Plan NOC enhancements and support the procurement process of NOC services and equipment.
Incident Resolution: Ensure coordination of Tier 2 and Tier 3 support with co-located Network Integration teams and engineers.
Risk Management: Manage risks and resolve issues that affect change scope, schedule, and quality.
Operational Awareness: Participate in operational briefings and meetings to provide situational awareness and status for network monitoring, compliance, and liaison capability.

🎓 Skills & Qualifications

Education: Bachelor's Degree from an accredited institute in a related field (will consider 4 additional years of experience in lieu of degree).

Experience: 5+ years of increasing responsibilities working and leading remote operations centers.

Required Certifications:

DoD 8140 Intermediate certification (e.g., Security+ or equivalent)
Ability to obtain DoD 8140 Advanced certification (e.g., CISM or equivalent) within the first 60 days of hire: CASP+, SecurityX, CCNP Security, CCSP, GCED, GCIA, GCLD, CISA, CISSP, GSLC

Required Skills:

Strong fundamental technical knowledge of networks, systems, and operations TTPs.
Thorough understanding of wireless networking.
Excellent troubleshooting, problem-solving, and collaborative skills.
Thorough knowledge of ITSM best practices and supporting systems.
Exceptional verbal and written communication skills.
Adept at interfacing with government at senior leader levels.

Required Technical Skills:

Demonstrated experience in managing around the clock operations ensuring services are maintained at SLA levels.
Experience with operations and administration of multiple network vendor systems.

Preferred Skills:

12+ years of management experience in NOC work.
ITIL V3/4 Foundation or higher.

Security Clearance: DoD Secret Level Clearance required.

📊 Web Portfolio & Project Requirements (N/A for this role)

💵 Compensation & Benefits

Salary Range: $114,525 - $135,985 per year (not a guarantee, may vary based on experience, geographic location, and contractual requirements).

Benefits:

401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays

🎯 Team & Company Context

Company Culture:

GDIT is a global technology and professional services company delivering consulting, technology, and mission services to U.S. government, defense, and intelligence community clients.
GDIT operates across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber, and application development.

Team Structure:

The NOC team consists of system engineers, system admins, cyber security analysts, network engineers, and network admins.
The NOC Manager reports directly to the NOC Director and collaborates with co-located Network Integration teams and engineers.

Development Methodology:

GDIT follows industry-standard ITIL best practices for service management and incident resolution.
The NOC Manager is responsible for ensuring the NOC team adheres to GDIT's quality and process standards.

Company Website: https://www.gdit.com/

📝 Enhancement Note: GDIT's focus on government and defense clients requires a strong understanding of security protocols, compliance, and risk management. The NOC Manager plays a critical role in ensuring the security and availability of networks supporting these clients.

📈 Career & Growth Analysis

Web Technology Career Level: The NOC Manager role is a senior-level position, responsible for leading a team and ensuring the optimal performance of global network operations.

Reporting Structure: The NOC Manager reports directly to the NOC Director and collaborates with co-located Network Integration teams and engineers.

Technical Impact: The NOC Manager has a significant impact on the performance, security, and availability of global network operations, supporting multiple Air Force and Space Force bases.

Growth Opportunities:

GDIT offers professional growth opportunities, including paid education and certifications, allowing the NOC Manager to advance their technical skills and career.
As GDIT continues to expand its global presence, there may be opportunities for the NOC Manager to take on more significant roles or relocate to other GDIT offices worldwide.

📝 Enhancement Note: GDIT's focus on government and defense clients provides the NOC Manager with unique opportunities to work on high-impact, mission-critical projects and collaborate with senior-level stakeholders.

🌐 Work Environment

Office Type: GDIT's Oklahoma City office is a professional, collaborative workspace designed to facilitate team interaction and knowledge sharing.

Office Location(s): Oklahoma City, Oklahoma, United States

Workspace Context:

The NOC Manager's workspace is equipped with multiple monitors, testing devices, and development tools to support around-the-clock network operations and incident resolution.
The NOC Manager has access to GDIT's global network of experts and resources to ensure optimal network performance and security.

Work Schedule: The NOC Manager works a standard 40-hour workweek, with on-call responsibilities for incident resolution and network monitoring.

📝 Enhancement Note: GDIT's global presence and 24/7 network operations require the NOC Manager to be adaptable, responsive, and able to work flexible hours as needed.

📄 Application & Technical Interview Process

Interview Process:

Phone Screen: A brief phone call to assess communication skills and technical knowledge.
Onsite Interview: A full-day onsite interview consisting of behavioral, situational, and technical questions, as well as a tour of GDIT's Oklahoma City office.
- Technical Assessment: A hands-on assessment of the candidate's ability to manage network operations, incident resolution, and team leadership.
- Behavioral & Situational Questions: Questions focused on the candidate's problem-solving skills, adaptability, and leadership style.
- Team Interaction: Meetings with GDIT team members to assess cultural fit and team dynamics.
Final Review: A final review of the candidate's qualifications and fit for the NOC Manager role.

Portfolio Review Tips: (N/A for this role)

Technical Challenge Preparation:

Brush up on network operations, incident resolution, and team leadership skills.
Familiarize yourself with GDIT's company culture, values, and mission.
Prepare for behavioral and situational questions focused on problem-solving, adaptability, and leadership.

ATS Keywords: (See the "🎓 Skills & Qualifications" section for relevant keywords)

📝 Enhancement Note: GDIT's interview process is designed to assess the candidate's technical skills, leadership potential, and cultural fit within the NOC team and the broader GDIT organization.

🛠 Technology Stack & Web Infrastructure

Network Technologies:

GDIT's NOC supports multiple Air Force and Space Force bases globally, utilizing a wide range of network technologies, including:
- Cisco, Juniper, and Arista network switches and routers.
- F5, Citrix, and Microsoft load balancers and application delivery controllers.
- Palo Alto, Fortinet, and Check Point network security appliances.
- Aruba, Cisco, and Ruckus wireless networking solutions.

Monitoring & Management Tools:

GDIT's NOC utilizes industry-standard network monitoring and management tools, such as:
- SolarWinds, Nagios, and Zabbix network monitoring platforms.
- HP Operations Orchestration (HPOO) and Ansible automation and orchestration tools.
- ServiceNow and BMC Remedy IT service management platforms.

📝 Enhancement Note: GDIT's NOC Manager is responsible for ensuring the optimal performance and security of the global network infrastructure, requiring a strong understanding of various network technologies and management tools.

👥 Team Culture & Values

GDIT's Core Values:

GDIT's core values include integrity, excellence, and collaboration, reflecting the company's commitment to delivering high-quality services to its clients.
GDIT's NOC team embodies these values by working together to ensure optimal network performance, security, and availability.

Collaboration Style:

GDIT's NOC team follows a collaborative, cross-functional approach to network operations and incident resolution.
The NOC Manager fosters a culture of knowledge sharing, technical mentoring, and continuous learning within the NOC team.

📝 Enhancement Note: GDIT's NOC Manager plays a critical role in fostering a positive, collaborative team culture that supports the NOC team's success and the broader GDIT organization.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Managing a 24/7 NOC team supporting multiple global locations with varying network technologies and infrastructure.
Ensuring optimal network performance and security in the face of evolving threats and emerging technologies.
Coordinating with co-located Network Integration teams and engineers to resolve complex network incidents and service requests.

Learning & Development Opportunities:

GDIT offers professional growth opportunities, including paid education and certifications, allowing the NOC Manager to advance their technical skills and career.
The NOC Manager has the opportunity to work on high-impact, mission-critical projects and collaborate with senior-level stakeholders, providing unique learning experiences.

💡 Interview Preparation

Technical Questions:

Network Operations: Describe your experience managing around-the-clock network operations and ensuring services are maintained at SLA levels.
Incident Resolution: Walk us through your process for identifying, resolving, and tracking network incidents to maintain system availability and optimal performance.
Team Leadership: How do you approach managing and motivating a team of network engineers, system admins, and cyber security analysts in a 24/7 NOC environment?

Company & Culture Questions:

GDIT Culture: How do you see yourself contributing to GDIT's mission and values as a NOC Manager?
Team Dynamics: Describe your experience working in a cross-functional, collaborative team environment, and how you would foster a positive team culture within GDIT's NOC team.
Stakeholder Management: How do you approach working with government stakeholders and representing GDIT's interests?

Portfolio Presentation Strategy: (N/A for this role)

📌 Application Steps

To apply for this Network Operations Center Manager position:

Submit your application through the application link provided.
Prepare for a phone screen and onsite interview by reviewing GDIT's company culture, values, and mission.
Brush up on your network operations, incident resolution, and team leadership skills.
Research GDIT's clients, focusing on government and defense agencies, to demonstrate your understanding of the company's mission and values.
Prepare for behavioral and situational questions focused on problem-solving, adaptability, and leadership.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web technology industry-standard assumptions. All details should be verified directly with GDIT before making application decisions.

Network Operations Center Manager