Network Operations, AVP at State Street

📍 Job Overview

Job Title: Network Operations, AVP
Company: State Street
Location: Burlington, Massachusetts
Job Type: On-site, Full-time
Category: Web Infrastructure & Operations
Date Posted: June 24, 2025
Experience Level: 5-10 years
Remote Status: On-site

🚀 Role Summary

Lead the business aspects of a global FIX Network Services Team, supporting and enhancing clients' operational use of the Charles River Network (CRN) for electronic trading.
Identify service improvement opportunities and collaborate with staff, peers, and management to enhance Charles River FIX Network services.
Serve as the escalation point for client and internal FIX-related operational/business issues.
Provide exceptional customer service to global buy-side and sell-side clients through sound policies and procedures.
Partner with regional FIX technical teams to ensure minimal disruptions to FIX network connectivity and strong customer relations.
Collaborate with multiple internal departments on all FIX-related projects and services.

📝 Enhancement Note: This role focuses on managing the business side of a global FIX network, requiring strong leadership, communication, and client management skills. It involves cross-functional collaboration and driving service improvements to meet revenue growth goals.

💻 Primary Responsibilities

Client Management: Act as the primary point of contact for clients, addressing operational/business issues, and ensuring high customer satisfaction.
Service Improvement: Identify opportunities to enhance Charles River FIX Network services and work with relevant teams to implement improvements.
Vendor Management: Serve as the key contact for outside vendors, collaborating to deliver seamless services to clients.
Staff Management: Hire, train, develop, and manage staff, providing day-to-day performance management and support.
Financial Management: Oversee staff in performing accurate, complete, and timely integration of CRN monthly invoicing and vendor invoice reconciliation.
Collaboration: Work closely with regional FIX technical teams, internal departments, and external vendors to ensure strong customer relations and minimal network disruptions.

📝 Enhancement Note: This role requires a balance of strong business acumen, leadership, and technical understanding to manage the FIX network effectively and drive client satisfaction.

🎓 Skills & Qualifications

Education: Bachelor's degree in Business, Finance, or a related field. An MBA would be an asset.

Experience: 5-10 years of experience in network operations, client management, or a related role, with a strong focus on FIX protocol and electronic trading.

Required Skills:

Proven leadership and management skills
Excellent communication and interpersonal skills
Strong client management and issue resolution skills
Experience with FIX protocol and electronic trading
Ability to manage multiple projects and priorities
Proficiency in financial analysis and budgeting
Strong collaboration and teamwork skills

Preferred Skills:

Experience with Charles River Network (CRN)
Knowledge of financial services industry
Familiarity with vendor management and invoice reconciliation processes
Experience with performance metrics and optimization techniques

📝 Enhancement Note: This role requires a unique blend of business, financial, and technical skills. Candidates should have a strong background in network operations, client management, and electronic trading.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate strong client management and issue resolution skills through case studies or examples.
Showcase experience in managing network operations and driving service improvements.
Highlight any relevant experience with FIX protocol, electronic trading, or Charles River Network (CRN).

Technical Documentation:

Provide detailed documentation of past projects, including objectives, methodologies, challenges, and outcomes.
Include any relevant financial analysis or budgeting information.
Demonstrate understanding of performance metrics and optimization techniques.

📝 Enhancement Note: While this role is not primarily focused on web development, a strong portfolio demonstrating relevant skills and experience in network operations and client management will be crucial for success.

💵 Compensation & Benefits

Salary Range: $100,000 - $160,000 Annual

📝 Enhancement Note: The salary range provided is based on industry standards for similar roles in the Boston, MA area. It is subject to change based on the candidate's experience and qualifications.

Benefits:

Competitive benefits package, including health, dental, and vision insurance
Retirement savings plan with company match
Tuition assistance and professional development opportunities
Generous time off and flexible work arrangements
Employee discounts and other perks

Working Hours: Full-time, typically 40 hours per week, with some flexibility for project deadlines and maintenance windows.

🎯 Team & Company Context

🏢 Company Culture

Industry: State Street is a leading provider of financial services to institutional investors around the world. The company's culture is focused on integrity, collaboration, and innovation.

Company Size: State Street has over 38,000 employees worldwide, providing a large and diverse team to collaborate with.

Founded: 1792, with a rich history in the financial services industry.

Team Structure:

The FIX Network Services Team is a global team responsible for supporting and enhancing clients' operational use of the Charles River Network (CRN) for electronic trading.
The team consists of business, technical, and operations professionals working together to deliver exceptional client service.
The role reports directly to the Head of Network Services.

Development Methodology:

State Street follows Agile methodologies for project management and service improvement.
The company emphasizes collaboration, continuous improvement, and data-driven decision-making.

Company Website: https://www.statestreet.com/

📝 Enhancement Note: State Street's culture emphasizes collaboration, innovation, and client focus, providing an excellent environment for driving service improvements and client satisfaction.

📈 Career & Growth Analysis

Web Technology Career Level: This role is a senior-level position, requiring a strong background in network operations, client management, and electronic trading. It offers significant opportunities for growth and leadership within the FIX Network Services Team and the broader organization.

Reporting Structure: The role reports directly to the Head of Network Services, providing a clear path for career progression and growth.

Technical Impact: The role has a significant impact on the performance and reliability of the Charles River Network (CRN), directly influencing client satisfaction and revenue growth.

Growth Opportunities:

Team Leadership: As the team grows, there may be opportunities to take on additional leadership responsibilities, managing larger teams or multiple teams.
Expanding Role: As the FIX Network Services Team evolves, there may be opportunities to take on new responsibilities or expand the role's scope.
Career Transition: With a strong background in network operations, client management, and electronic trading, the role provides a solid foundation for transitioning into other senior-level positions within the organization.

📝 Enhancement Note: This role offers significant opportunities for growth and leadership within the FIX Network Services Team and the broader organization. Candidates should be eager to take on new challenges and drive service improvements.

🌐 Work Environment

Office Type: State Street's Burlington, MA office is a modern, collaborative workspace designed to foster innovation and teamwork.

Office Location(s): The role is based in Burlington, MA, with the option for occasional remote work.

Workspace Context:

The office features open-plan workspaces, encouraging collaboration and communication among team members.
State-of-the-art technology and tools are provided to support productivity and innovation.
The office offers a range of amenities, including cafes, fitness centers, and quiet spaces for focused work.

Work Schedule: Full-time, typically 40 hours per week, with some flexibility for project deadlines and maintenance windows. Occasional remote work may be available.

📝 Enhancement Note: State Street's Burlington, MA office provides a modern, collaborative workspace designed to foster innovation and teamwork. The office offers a range of amenities to support productivity and employee well-being.

📄 Application & Technical Interview Process

Interview Process:

Phone Screen: A brief phone call to discuss the role, qualifications, and career aspirations.
On-site Interview: A series of on-site interviews with team members, focusing on technical skills, client management, and leadership capabilities.
Case Study: A case study or project presentation to demonstrate problem-solving skills and service improvement strategies.
Final Interview: A final interview with the hiring manager to discuss the role, team dynamics, and career growth opportunities.

Portfolio Review Tips:

Highlight relevant experience in network operations, client management, and electronic trading.
Showcase strong client management and issue resolution skills through case studies or examples.
Demonstrate understanding of performance metrics and optimization techniques.

Technical Challenge Preparation:

Brush up on FIX protocol, electronic trading, and Charles River Network (CRN) knowledge.
Prepare for questions on network operations, service improvement, and financial analysis.
Practice presenting case studies or project presentations to demonstrate problem-solving skills and service improvement strategies.

ATS Keywords: Network Operations, FIX Protocol, Electronic Trading, Client Management, Service Improvement, Financial Analysis, Budgeting, Performance Metrics, Charles River Network (CRN), Agile Methodologies, Collaboration, Leadership, Management, Teamwork, Client Satisfaction, Revenue Growth.

📝 Enhancement Note: The interview process for this role is designed to assess technical skills, client management capabilities, and leadership potential. Candidates should be prepared to discuss their relevant experience and present case studies or project presentations to demonstrate their problem-solving skills and service improvement strategies.

🛠 Technology Stack & Web Infrastructure

Network Technologies:

FIX Protocol
Charles River Network (CRN)
Electronic Trading Platforms
Network Monitoring Tools

Collaboration Tools:

Microsoft Office Suite
Slack or other team communication platforms
Project management tools (e.g., Jira, Asana, Trello)

📝 Enhancement Note: This role requires a strong understanding of network technologies, particularly FIX protocol and electronic trading platforms. Familiarity with collaboration tools and project management platforms is also essential for success.

👥 Team Culture & Values

Network Operations Values:

Client Focus: Prioritize client satisfaction and address client issues promptly and effectively.
Collaboration: Work closely with team members, internal departments, and external vendors to ensure strong customer relations and minimal network disruptions.
Continuous Improvement: Identify opportunities to enhance services and drive revenue growth.
Integrity: Uphold the highest ethical standards in all business activities.

Collaboration Style:

Cross-functional Collaboration: Work closely with regional FIX technical teams, internal departments, and external vendors to ensure strong customer relations and minimal network disruptions.
Peer-to-Peer Learning: Share knowledge and best practices with team members to drive continuous improvement.
Regular Check-ins: Maintain open lines of communication with team members to ensure everyone is aligned and working towards common goals.

📝 Enhancement Note: State Street's culture emphasizes collaboration, integrity, and continuous improvement. Candidates should be eager to work closely with team members, internal departments, and external vendors to drive service improvements and client satisfaction.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Network Stability: Ensure minimal disruptions to FIX network connectivity and strong customer relations.
Service Improvement: Identify opportunities to enhance Charles River FIX Network services and drive revenue growth.
Client Management: Address client issues promptly and effectively, ensuring high customer satisfaction.

Learning & Development Opportunities:

Technical Skills Development: Stay up-to-date with the latest network technologies, electronic trading platforms, and industry best practices.
Leadership Development: Participate in leadership training programs and mentoring opportunities to enhance management and communication skills.
Career Progression: Seek out new challenges and opportunities for growth within the FIX Network Services Team and the broader organization.

📝 Enhancement Note: This role offers significant opportunities for growth and leadership within the FIX Network Services Team and the broader organization. Candidates should be eager to take on new challenges and drive service improvements.

💡 Interview Preparation

Technical Questions:

FIX Protocol: Demonstrate a strong understanding of FIX protocol and electronic trading platforms.
Client Management: Prepare for questions on client issue resolution, customer service, and client retention strategies.
Financial Analysis: Brush up on financial analysis, budgeting, and performance metrics.
Service Improvement: Prepare for questions on service improvement strategies, optimization techniques, and revenue growth initiatives.

Company & Culture Questions:

State Street Culture: Research State Street's culture, values, and mission to demonstrate a strong fit with the organization.
Team Dynamics: Prepare for questions on teamwork, collaboration, and communication within the FIX Network Services Team and the broader organization.
Career Growth: Discuss your long-term career goals and how this role fits into your career development plan.

Portfolio Presentation Strategy:

Case Study Presentation: Prepare a case study or project presentation that demonstrates your problem-solving skills, service improvement strategies, and client management capabilities.
Financial Analysis: Include any relevant financial analysis, budgeting, or performance metrics in your presentation to showcase your understanding of the role's financial aspects.
Q&A Session: Prepare for a Q&A session following your presentation to address any questions or concerns from the interview panel.

📝 Enhancement Note: The interview process for this role is designed to assess technical skills, client management capabilities, and leadership potential. Candidates should be prepared to discuss their relevant experience and present case studies or project presentations to demonstrate their problem-solving skills and service improvement strategies.

📌 Application Steps

To apply for this Network Operations, AVP position:

Submit your application through the application link provided.
Tailor your resume and cover letter to highlight your relevant experience in network operations, client management, and electronic trading.
Prepare for the interview process by brushing up on your technical skills, client management capabilities, and leadership potential.
Research State Street's culture, values, and mission to demonstrate a strong fit with the organization.
Prepare a case study or project presentation that demonstrates your problem-solving skills, service improvement strategies, and client management capabilities.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and network operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Network Operations, AVP