📍 Job Overview

Job Title: Network Operations, AVP
Company: State Street
Location: Burlington, MA, USA
Job Type: Full-Time
Category: Web Infrastructure & Networking
Date Posted: June 24, 2025
Experience Level: 5-10 years
Remote Status: On-site

🚀 Role Summary

Lead the business aspects of a growing global FIX Network Services Team, supporting and enhancing clients' operational use of the Charles River Network for electronic trading.
Manage and develop staff, while providing strong customer service for global buy-side and sell-side customers through sound policies and procedures.
Collaborate with technical teams, vendors, and internal departments to ensure minimal disruptions to FIX network connectivity and strong customer relations.
Identify opportunities to improve service and delivery models, and work with staff, peers, and management to enhance Charles River FIX Network services.

📝 Enhancement Note: This role focuses on managing the business side of a global network services team, requiring strong management, communication, and leadership skills. Familiarity with electronic trading and FIX network protocols is essential.

💻 Primary Responsibilities

Service Improvement & Management: Identify opportunities to improve the service and delivery model, and work with staff, peers, and management to enhance Charles River FIX Network services.
Business Objective Support: Support and facilitate business objectives to meet Charles River FIX Network's revenue growth goals.
Issue Management & Escalation: Act as an escalation point for client and internal FIX-related operational/business issues.
Vendor Management: Serve as the key contact for outside vendors relevant to the FIX network, working with them as partners to deliver a seamless service to clients.
Staff Management & Development: Hire, train, develop, and mentor staff; provide day-to-day performance management and support for subordinates.
Client Services & Retention: Provide strong customer service for global buy-side and sell-side customers, and support client services for strong customer retention.
Collaboration & Project Management: Collaborate with multiple internal departments on all FIX-related projects and services, and partner with regional FIX technical teams to ensure minimal disruptions to FIX network connectivity.

📝 Enhancement Note: This role involves a mix of strategic planning, operational management, and team leadership. Experience in project management, vendor management, and client relations is crucial for success.

🎓 Skills & Qualifications

Education: Bachelor's degree in Business, Finance, or a related field. An MBA is preferred.

Experience: 5-10 years of experience in network operations, client relations, or a related field. Proven experience in managing teams and driving operational improvements.

Required Skills:

Strong management, communication, and leadership skills
Experience in client relations and operational support
Familiarity with electronic trading and FIX network protocols
Proven ability to manage and develop staff
Experience in vendor management and collaboration with internal departments
Ability to analyze and improve service delivery models

Preferred Skills:

Experience in the financial services industry
Familiarity with Charles River Network or similar electronic trading platforms
Proficiency in project management methodologies (e.g., Agile, Scrum)
Experience in performance management and target setting

📝 Enhancement Note: While specific technical skills related to web development or server administration are not listed, a strong understanding of network infrastructure, electronic trading, and FIX network protocols is essential for this role.

📊 Web Portfolio & Project Requirements

Portfolio Essentials: Not applicable, as this role focuses on network operations and management rather than web development or server administration.

Technical Documentation: Not applicable, as this role does not require a technical portfolio or project documentation.

💵 Compensation & Benefits

Salary Range: $100,000 - $160,000 Annual

Benefits:

Paid Volunteer Days
Employee Networks

Working Hours: 40 hours per week, with flexibility for project deadlines and maintenance windows.

📝 Enhancement Note: The salary range provided is specific to the primary location of Burlington, MA. If the candidate works outside of this location, the applicable range could differ.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services

Company Size: Large (over 20,000 employees)

Founded: 1792

Team Structure:

Global FIX Network Services Team, with a focus on business operations and client relations
Regional FIX technical teams, responsible for network connectivity and technical support
Multiple internal departments, including client services, vendor management, and project management

Development Methodology:

Agile/Scrum methodologies for project management and service improvement
Collaborative approach to problem-solving and issue resolution

Company Website: State Street

📝 Enhancement Note: State Street is a large financial services company with a global presence. The company's culture emphasizes collaboration, innovation, and client focus.

📈 Career & Growth Analysis

Web Technology Career Level: Not applicable, as this role focuses on network operations and management rather than web technology.

Reporting Structure: This role reports directly to the Head of Network Operations and has supervisory responsibilities for staff members.

Technical Impact: This role has a significant impact on the overall performance and reliability of the Charles River FIX Network, as it is responsible for managing the business side of the global FIX Network Services Team.

Growth Opportunities:

Develop and mentor staff members to build a high-performing team
Gain experience in managing a global team and driving operational improvements
Build strong relationships with clients, vendors, and internal departments to enhance the Charles River FIX Network services

📝 Enhancement Note: This role offers opportunities for career growth in network operations, management, and client relations within the financial services industry.

🌐 Work Environment

Office Type: Corporate office environment with multiple locations globally

Office Location(s): Burlington, MA, USA (primary location)

Workspace Context:

Collaborative workspaces with multiple monitors and testing devices available
Cross-functional collaboration with designers, marketers, and other internal departments
Flexible work arrangements for project deadlines and maintenance windows

Work Schedule: 40 hours per week, with flexibility for project deadlines and maintenance windows.

📝 Enhancement Note: The work environment for this role is primarily on-site, with a focus on collaboration and cross-functional teamwork. Flexibility for project deadlines and maintenance windows is essential for success in this role.

📄 Application & Technical Interview Process

Interview Process:

Phone or video screen to assess communication and leadership skills
In-depth behavioral interview to discuss problem-solving, issue management, and client relations experiences
Case study or project presentation to demonstrate strategic planning and service improvement capabilities
Final interview with the hiring manager to discuss career aspirations and cultural fit

Portfolio Review Tips: Not applicable, as this role does not require a technical portfolio.

Technical Challenge Preparation: Not applicable, as this role focuses on network operations and management rather than web development or server administration.

ATS Keywords: Not applicable, as this role does not require specific web development or server administration skills.

📝 Enhancement Note: The interview process for this role focuses on assessing communication, leadership, and strategic planning skills. Experience in network operations, client relations, and vendor management is crucial for success in this role.

🛠 Technology Stack & Web Infrastructure

Frontend Technologies: Not applicable, as this role focuses on network operations and management rather than web development.

Backend & Server Technologies: Not applicable, as this role focuses on network operations and management rather than server administration.

Development & DevOps Tools: Not applicable, as this role does not require specific development or DevOps tools.

📝 Enhancement Note: While this role does not require specific web development or server administration skills, a strong understanding of network infrastructure, electronic trading, and FIX network protocols is essential for success.

👥 Team Culture & Values

Web Development Values: Not applicable, as this role focuses on network operations and management rather than web development.

Collaboration Style:

Cross-functional collaboration with designers, marketers, and other internal departments
Collaborative problem-solving and issue resolution
Knowledge sharing and continuous learning

📝 Enhancement Note: The team culture for this role emphasizes collaboration, innovation, and client focus. Strong communication and leadership skills are essential for success in this role.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Identifying opportunities to improve service and delivery models
Managing and developing staff members to build a high-performing team
Building strong relationships with clients, vendors, and internal departments to enhance the Charles River FIX Network services

Learning & Development Opportunities:

Gain experience in managing a global team and driving operational improvements
Develop strong relationships with clients, vendors, and internal departments
Enhance knowledge of electronic trading, FIX network protocols, and network infrastructure

📝 Enhancement Note: This role offers opportunities for career growth in network operations, management, and client relations within the financial services industry. Experience in managing a global team and driving operational improvements is crucial for success in this role.

💡 Interview Preparation

Technical Questions: Not applicable, as this role focuses on network operations and management rather than web development or server administration.

Company & Culture Questions:

How have you managed and developed staff members to build a high-performing team?
Can you describe a time when you identified an opportunity to improve a service or delivery model, and how you implemented the change?
How have you built strong relationships with clients, vendors, and internal departments to enhance a service or product?

Portfolio Presentation Strategy: Not applicable, as this role does not require a technical portfolio.

📝 Enhancement Note: The interview process for this role focuses on assessing communication, leadership, and strategic planning skills. Experience in network operations, client relations, and vendor management is crucial for success in this role.

📌 Application Steps

To apply for this Network Operations, AVP position:

Submit your application through the application link
Tailor your resume to highlight relevant experience in network operations, client relations, and vendor management
Prepare for behavioral interviews by reflecting on your problem-solving, issue management, and client relations experiences
Research State Street's company culture and the Charles River FIX Network to demonstrate your understanding of the role and the company
Prepare for case studies or project presentations to demonstrate your strategic planning and service improvement capabilities

Network Operations, AVP