Network Operations Analyst

📍 Job Overview

• Job Title: Network Operations Analyst
• Company: DXC Technology
• Location: Adelaide, Australia
• Job Type: Hybrid
• Category: IT & Networking
• Date Posted: 2025-06-25
• Experience Level: 2-5 years

🚀 Role Summary

DXC Technology is seeking a Level 1 Network Operations Analyst to join their high-performing team, responsible for the first line of support in a dynamic, multi-vendor environment. This role is ideal for professionals passionate about network operations and thrive in a collaborative, fast-paced setting.

• Primary Responsibilities: Perform initial triage and verification of network events, manage incident records, respond to inbound support calls, troubleshoot and resolve incidents, coordinate with vendors, document root cause analyses, and validate incidents upon contact.
• Key Skills: Network Operations, Incident Management, ITIL, Troubleshooting, Communication, Interpersonal Skills, Cisco Networking, Vendor Coordination, Root Cause Analysis, Service Management, Technical Proficiency, Customer Focus, Results Oriented, Collaboration, Fast-Paced Environment, Problem Solving.

📝 Enhancement Note: This role requires a strong customer focus and results-oriented approach, with excellent verbal and written communication skills.

💻 Primary Responsibilities

🔄 Network Event Management

• Perform initial triage and verification of network events and alerts
• Log and manage incident records in alignment with ITIL standards
• Respond to inbound support calls and create incident tickets

🛠 Incident Resolution

• Troubleshoot and resolve incidents or escalate to appropriate teams
• Coordinate with vendors and field services to ensure timely resolution
• Document root cause analyses (RCAs) and support RMA processes
• Investigate, diagnose, and validate incidents upon contact

🎓 Skills & Qualifications

Education

• Bachelor’s Degree or Diploma in Information Technology or a related discipline

Experience

• 2-3 years of experience in networking or network support roles

Required Skills

• Strong communication and interpersonal skills
• Ability to operate effectively in a multi-vendor environment
• Familiarity with ITIL processes and service management principles
• Proficiency in Cisco networking devices, F5 technologies, and Riverbed SteelHead appliances

Preferred Skills

• Certifications such as CCNA or CIPA
• Familiarity with HPN devices (H3C, ProCurve, 3Com, Aruba) – optional

📝 Enhancement Note: While not explicitly stated, experience with virtualization and cloud technologies could be beneficial in this role.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

• Demonstrate experience in network event management and incident resolution
• Showcase problem-solving skills and ability to work in a multi-vendor environment
• Highlight any relevant certifications and their application in previous projects

Technical Documentation:

• Provide examples of incident records and root cause analyses
• Describe your approach to troubleshooting and incident resolution
• Explain your understanding of ITIL processes and service management principles

💵 Compensation & Benefits

Salary Range: AUD 80,000 - 100,000 per annum (Based on market research for Network Operations Analyst roles in Adelaide, Australia)

Benefits:

• Competitive remuneration and benefits package
• Training and career opportunities
• Flexible working arrangements
• Corporate citizenship and societal initiatives within DXC's Social Impact Practice

Working Hours: Full-time, with a hybrid working arrangement (virtual/flexible/on-site/travel)

📝 Enhancement Note: The salary range provided is an estimate based on market research for similar roles in Adelaide, Australia. Actual compensation may vary depending on the candidate's qualifications and experience.

🎯 Team & Company Context

🏢 Company Culture

Industry: IT Services and Consulting

Company Size: Large (Over 10,000 employees)

Founded: 1959 (as Electronic Data Processing Division of General Electric)

Team Structure:

• The Network Operations team is part of DXC's Global Infrastructure Services organization
• The team consists of multiple levels of support, with the Level 1 Network Operations Analyst role acting as the first point of contact for network incidents
• The team works collaboratively with other IT teams, including IT Service Desk, Field Services, and Vendor Management

Development Methodology:

• DXC follows ITIL v4 for service management, focusing on value creation and continuous improvement
• The team uses Agile methodologies for project management and delivery

Company Website: DXC Technology

📝 Enhancement Note: DXC Technology is a global IT services company that combines technological expertise, industry-specific knowledge, and a client-centric approach to deliver innovative, end-to-end services and solutions.

📈 Career & Growth Analysis

Web Technology Career Level: Mid-level Network Operations role, responsible for the first line of support in a dynamic, multi-vendor environment

Reporting Structure: Reports directly to the Network Operations Team Lead or Manager

Technical Impact: Direct impact on network performance, availability, and user experience through effective incident management and resolution

Growth Opportunities:

• Develop expertise in specific network technologies and vendor platforms
• Progress to higher-level Network Operations roles or specialize in specific network domains (e.g., network architecture, network security)
• Transition to related IT roles, such as IT Service Desk, Field Services, or Vendor Management

📝 Enhancement Note: Career progression in DXC's Network Operations team is based on a combination of technical expertise, leadership skills, and customer focus.

🌐 Work Environment

Office Type: Hybrid (virtual/flexible/on-site/travel)

Office Location(s): Adelaide, Australia (with potential for remote work)

Workspace Context:

• Collaborative workspace with multiple monitors and testing devices available
• Access to relevant network management tools and platforms
• Cross-functional interaction with other IT teams, including IT Service Desk, Field Services, and Vendor Management

Work Schedule: Full-time, with a flexible schedule to accommodate maintenance windows and project deadlines

📝 Enhancement Note: DXC's hybrid working approach balances the importance of in-person collaboration with individual preferences and operational requirements.

📄 Application & Technical Interview Process

Interview Process:

1. Phone/Screen: A brief phone or video call to assess communication skills and initial fit for the role
2. Technical Assessment: A hands-on assessment of network troubleshooting and incident resolution skills, focusing on Cisco networking devices and ITIL processes
3. Behavioral Interview: An in-depth discussion of problem-solving skills, customer focus, and teamwork, with a focus on real-life scenarios and examples
4. Final Interview: A meeting with the hiring manager or team lead to discuss career aspirations, cultural fit, and next steps

Portfolio Review Tips:

• Highlight relevant network event management and incident resolution projects
• Demonstrate problem-solving skills and ability to work in a multi-vendor environment
• Showcase any relevant certifications and their application in previous projects

Technical Challenge Preparation:

• Brush up on Cisco networking devices, F5 technologies, and Riverbed SteelHead appliances
• Review ITIL processes and service management principles
• Practice network troubleshooting and incident resolution exercises, focusing on time management and solution architecture

ATS Keywords: Network Operations, Incident Management, ITIL, Troubleshooting, Cisco Networking, Vendor Coordination, Root Cause Analysis, Service Management, Technical Proficiency, Customer Focus, Results Oriented, Collaboration, Fast-Paced Environment, Problem Solving, Network Event Management, Hybrid Working, IT Services, IT Consulting, Global Infrastructure Services, ITIL v4, Agile Methodologies, Network Performance, Network Availability, User Experience, Network Architecture, Network Security, IT Service Desk, Field Services, Vendor Management, Career Progression, Technical Expertise, Leadership Skills, Customer Focus, Hybrid Work Environment, Network Management Tools, Network Management Platforms, Cross-Functional Interaction, Maintenance Windows, Project Deadlines, Technical Assessment, Behavioral Interview, Final Interview, Portfolio Review, Technical Challenge Preparation, ATS Keywords.

📝 Enhancement Note: The interview process for DXC's Network Operations Analyst role is designed to assess technical skills, problem-solving abilities, and cultural fit, with a focus on real-life scenarios and examples.

📌 Application Steps

To apply for this Network Operations Analyst position:

1. Customize Your Portfolio: Highlight relevant network event management and incident resolution projects, demonstrating problem-solving skills and ability to work in a multi-vendor environment. Include any relevant certifications and their application in previous projects.
2. Optimize Your Resume: Emphasize your experience in networking or network support roles, with a focus on incident management, troubleshooting, and customer focus. Include any relevant certifications and technical proficiencies.
3. Prepare for Technical Assessment: Brush up on Cisco networking devices, F5 technologies, and Riverbed SteelHead appliances. Review ITIL processes and service management principles. Practice network troubleshooting and incident resolution exercises, focusing on time management and solution architecture.
4. Research the Company: Familiarize yourself with DXC's global IT services and consulting offerings, focusing on their network operations capabilities and commitment to customer success.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web technology industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.