Network Engineer II / III

📍 Job Overview

• Job Title: Network Engineer II / III
• Company: Rackspace
• Location: Gurgaon, Haryana, India
• Job Type: On-site
• Category: Network Engineering
• Date Posted: 2025-08-01
• Experience Level: Intermediate (2-5 years)

🚀 Role Summary

• 📝 Enhancement Note: This role focuses on network operations and customer support, requiring strong technical expertise and communication skills. It involves detecting and resolving network events, mitigating DDoS attacks, and ensuring high levels of customer satisfaction.

• The Network Operations Network Engineer II plays a crucial role in maintaining Rackspace's network infrastructure, providing exceptional customer support, and driving process improvements.

💻 Primary Responsibilities

• 📝 Enhancement Note: This role involves a wide range of responsibilities, from monitoring and troubleshooting network issues to escalating problems, managing Internet providers, and planning complex maintenance.

• 💻 Monitor and maintain critical networking systems

  • Detect and resolve network events using monitoring tools
  • Troubleshoot and mitigate DDoS attacks
  • Document planned and unplanned network events

• 💻 Provide exceptional customer support

  • Resolve customer requests and issues via ticketing system and phone
  • Communicate effectively with internal and external customers
  • Escalate support requests to next level engineers or Incident Management as appropriate

• 💻 Collaborate and contribute to process improvements

  • Participate in Root Cause Analysis and process reviews
  • Define and sign off on policy and process standards
  • Identify opportunities for process improvement and engage with managers and other teams

🎓 Skills & Qualifications

Education: Bachelor's degree in Computer Science, Information Technology, or a related field.

Experience: A minimum of 3 years of recent networking experience in a command-line oriented environment, with at least 18 months focused on OSPF and/or BGP.

Required Skills:

• Proficient in all supported network platforms (Cisco 2900, 3500, 3700, 4900, 6500, ASR1k, ASR9k, Nexus 3k, Nexus 6k, Nexus 7k, Arista 7000, etc.)
• Strong knowledge of all supported Layer 2 and 3 protocols and features (STP, HSRP, VLANs, CDP, port-channels, OSPF, BGP, MPLS, DWDM, etc.)
• Experience with monitoring systems (Arbor, Zenoss, Syslog, SolarWinds, WhatsUp Gold, etc.)
• Excellent written and verbal communication skills
• Strong problem-solving skills and critical thinking
• Schedule flexibility, including working weekends and holidays as required

Preferred Skills:

• CCNP certification or equivalent experience
• Experience in a customer service role
• Familiarity with change management and maintenance processes

📊 Web Portfolio & Project Requirements

• 📝 Enhancement Note: While a web portfolio is not explicitly required for this role, demonstrating relevant network engineering projects and case studies can strengthen your application.

• Portfolio Essentials:

  • Documented network engineering projects showcasing your ability to troubleshoot, configure, and optimize network systems
  • Case studies demonstrating your problem-solving skills and customer support capabilities
  • Examples of process improvement initiatives you've led or contributed to

• Technical Documentation:

  • Well-documented network diagrams, configurations, and procedures
  • Network event logs and troubleshooting steps
  • Customer support tickets and resolution summaries

💵 Compensation & Benefits

Salary Range: INR 8,00,000 - 1,200,000 per annum (Estimated based on industry standards for network engineering roles in India)

Benefits:

• Health, dental, and vision insurance
• Retirement savings plan with company match
• Employee stock purchase plan
• Paid time off and holidays
• Training and development opportunities

Working Hours: Full-time (40 hours/week), with schedule flexibility to include working weekends and holidays as required by the business

🎯 Team & Company Context

🏢 Company Culture

Industry: Rackspace is a leading provider of managed cloud services, focusing on hybrid and multi-cloud technologies.

Company Size: Rackspace has over 6,000 employees worldwide, providing a large and diverse team environment for network engineers.

Founded: 1998, with a strong focus on customer service and technical expertise

Team Structure:

• Network Operations team, responsible for monitoring and maintaining network infrastructure
• Customer Support team, handling customer requests and issues
• Process Improvement team, driving efficiency and effectiveness across the organization

Development Methodology:

• Agile/Scrum methodologies for project management and process improvement
• Collaborative approach to problem-solving and decision-making

Company Website: rackspace.com

📈 Career & Growth Analysis

Web Technology Career Level: This role is an intermediate-level position, focusing on network operations and customer support. It offers opportunities for growth into senior network engineering roles or technical leadership positions.

Reporting Structure: The Network Operations Network Engineer II reports to the Network Operations Manager and works closely with the Customer Support team and other internal stakeholders.

Technical Impact: This role has a significant impact on Rackspace's network infrastructure and customer satisfaction, requiring strong technical expertise and a commitment to continuous learning and improvement.

Growth Opportunities:

• Growth opportunity 1: Progression to Senior Network Engineer or Technical Lead roles, focusing on architecture and strategic decision-making
• Growth opportunity 2: Specialization in specific network technologies or domains, such as security, cloud, or data center networking
• Growth opportunity 3: Mentoring and coaching other network engineers, driving knowledge sharing and skill development across the team

🌐 Work Environment

Office Type: On-site, with a collaborative and dynamic work environment focused on customer service and technical excellence

Office Location(s): Gurgaon, Haryana, India

Workspace Context:

• Workspace aspect 1: Modern office space with dedicated workstations and collaboration areas
• Workspace aspect 2: Access to relevant tools and technologies for network monitoring, troubleshooting, and documentation
• Workspace aspect 3: Opportunities for cross-functional collaboration with customer support, process improvement, and other internal teams

Work Schedule: Full-time (40 hours/week), with schedule flexibility to include working weekends and holidays as required by the business

📄 Application & Technical Interview Process

Interview Process:

• Process step 1: Online assessment or phone screen focusing on technical knowledge and problem-solving skills
• Process step 2: On-site or video interview with the hiring manager and other team members, focusing on customer support, communication, and collaboration skills
• Process step 3: Technical deep dive or case study presentation, demonstrating your ability to troubleshoot complex network issues and drive process improvements

Portfolio Review Tips:

• Portfolio tip 1: Highlight network engineering projects and case studies that demonstrate your technical expertise and problem-solving skills
• Portfolio tip 2: Showcase your ability to document network configurations, procedures, and troubleshooting steps
• Portfolio tip 3: Emphasize your customer support capabilities and commitment to continuous learning and improvement

Technical Challenge Preparation:

• Challenge preparation 1: Brush up on your knowledge of network protocols, troubleshooting techniques, and monitoring tools
• Challenge preparation 2: Practice explaining complex network concepts and problem-solving approaches in a clear and concise manner
• Challenge preparation 3: Familiarize yourself with Rackspace's customer-focused culture and commitment to Fanatical Support

ATS Keywords: Network Engineering, Customer Support, Troubleshooting, DDoS Mitigation, Documentation, Change Management, Root Cause Analysis, Cisco, OSPF, BGP, Layer 2 Protocols, Layer 3 Protocols, Monitoring Tools, Problem Solving, Technical Knowledge, Mentoring

🛠 Technology Stack & Web Infrastructure

Network Platforms:

• Cisco 2900, 3500, 3700, 4900, 6500, ASR1k, ASR9k, Nexus 3k, Nexus 6k, Nexus 7k, Arista 7000

Network Protocols:

• STP, HSRP, VLANs, CDP, port-channels, OSPF, BGP, MPLS, DWDM

Monitoring Tools:

• Arbor, Zenoss, Syslog, SolarWinds, WhatsUp Gold

📝 Enhancement Note: Familiarize yourself with Rackspace's technology stack and infrastructure, as well as relevant network engineering best practices and industry trends.

👥 Team Culture & Values

Web Development Values:

• Web development value 1: Fanatical Support – Rackspace's commitment to providing exceptional customer service and technical expertise
• Web development value 2: Collaboration – Working closely with internal teams and stakeholders to drive process improvements and customer satisfaction
• Web development value 3: Continuous Learning – A commitment to staying up-to-date with the latest network engineering technologies and best practices
• Web development value 4: Customer Focus – Understanding and addressing customer needs and expectations to drive satisfaction and loyalty

Collaboration Style:

• Collaboration approach 1: Cross-functional collaboration with customer support, process improvement, and other internal teams
• Collaboration approach 2: Knowledge sharing and mentoring within the Network Operations team
• Collaboration approach 3: Regular team meetings and communication to ensure alignment and progress towards shared goals

📝 Enhancement Note: Rackspace's culture is centered around customer service and technical expertise, with a strong emphasis on collaboration, continuous learning, and customer focus.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Web development challenge 1: Troubleshooting complex network issues and identifying root causes in a high-pressure environment
• Web development challenge 2: Managing and mitigating DDoS attacks to protect customer and shared infrastructure
• Web development challenge 3: Planning and conducting complex maintenance to ensure standardization and uptime
• Web development challenge 4: Identifying and escalating problems with networking platforms or technologies, and driving process improvements

Learning & Development Opportunities:

• Learning opportunity 1: Technical training and certifications, such as CCNP or other relevant network engineering certifications
• Learning opportunity 2: On-the-job training and mentoring from senior network engineers and other team members
• Learning opportunity 3: Participation in process improvement initiatives and cross-functional projects

📝 Enhancement Note: This role presents numerous technical challenges and growth opportunities, requiring strong problem-solving skills, a commitment to continuous learning, and a customer-focused mindset.

💡 Interview Preparation

Technical Questions:

• Technical question 1: Explain the process of troubleshooting a complex network issue, from detection to resolution
• Technical question 2: Describe your experience with DDoS mitigation and how you would protect customer and shared infrastructure in a similar scenario
• Technical question 3: Walk us through a network engineering project or case study, highlighting your problem-solving skills and technical expertise

Company & Culture Questions:

• Technical question 4: How do you approach providing exceptional customer support in a high-pressure environment?
• Technical question 5: Describe your experience with process improvement and how you've driven change in a previous role
• Technical question 6: How do you stay up-to-date with the latest network engineering technologies and best practices?

Portfolio Presentation Strategy:

• Presentation strategy 1: Highlight your technical expertise and problem-solving skills through network engineering projects and case studies
• Presentation strategy 2: Emphasize your customer support capabilities and commitment to continuous learning and improvement
• Presentation strategy 3: Showcase your ability to work collaboratively with internal teams and stakeholders to drive process improvements and customer satisfaction

📝 Enhancement Note: Prepare thoroughly for the technical interview, focusing on your network engineering expertise, problem-solving skills, and customer support capabilities. Familiarize yourself with Rackspace's culture and values, and be ready to discuss your approach to process improvement and continuous learning.

📌 Application Steps

To apply for this network engineering position at Rackspace:

• Submit your application through the application link
• Concrete preparation step 1: Update your resume and portfolio to highlight your network engineering projects, case studies, and customer support experiences
• Concrete preparation step 2: Research Rackspace's technology stack, infrastructure, and customer-focused culture
• Concrete preparation step 3: Prepare for the technical interview by brushing up on your network engineering knowledge and practicing problem-solving scenarios
• Concrete preparation step 4: Familiarize yourself with Rackspace's commitment to Fanatical Support and customer satisfaction, and be ready to discuss your approach to process improvement and continuous learning

⚠️ Important Notice: This enhanced job description includes AI-generated insights and network engineering industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.