Network Engineer II at Concentrix

📍 Job Overview

Job Title: Network Engineer II
Company: Concentrix
Location: CRI Work-at-Home
Job Type: Full-Time
Category: Network Engineering
Date Posted: 2025-07-31

🚀 Role Summary

Key Responsibilities: Provide first-level support for network outages and projects, ensuring end-user requests are handled within defined SLAs. Maintain and troubleshoot network systems, conduct infrastructure audits, and ensure InfoSec compliance.
Key Skills: Networking, LAN, WAN, Security, Cisco, Fortigate, Brocade, Load Balancers, Firewalls, Routers, Switches, VoIP, VPN, TCP/IP, SNMP, OSPF, BGP.

📝 Enhancement Note: This role requires a strong background in network engineering, with a focus on Cisco and Fortigate products. Candidates should be comfortable working in a remote environment and have experience with incident and change management processes.

💻 Primary Responsibilities

Network Support: Provide 24x7 L1 network operational support, capacity planning, and configure security policies/VPNs.
Troubleshooting: Troubleshoot and maintain network systems, proactively monitor them to minimize production downtime and achieve SLAs.
InfoSec Activities: Conduct InfoSec activities and ID management of Voice devices to ensure compliance with InfoSec calendars.
Incident & Change Management: Execute day-to-day network activities as part of Incident and Change management processes to handle end-user requests within defined SLAs.
Emerging Technologies: Evaluate new and emerging technologies and suggest ways to add value to the existing infrastructure.
Documentation: Author and deliver network-related documentation.
Stakeholder Communication: Ensure effective communication processes are in place with all stakeholders, including vendors, server, voice, and desktop support teams.

🎓 Skills & Qualifications

Education: Bachelor's Degree/Diploma in Computer Science or Engineering required.

Experience: 5+ years of experience in Networking (LAN/WAN & Security).

Required Skills:

Proven expertise in Cisco, Fortigate, Brocade networking products, Load balancers, Firewalls, Routers, Switches, UTMs, Wifi (Cisco/Fortinet/Aruba).
Expertise in networking concepts such as IPLCs, Leased Lines, MPLS, TI/T3/E1, VoIP, VPN tunnels, etc.
Proficient in configuring WAN links, VLANs, and protocols such as TCP/IP, SNMP, OSPF, BGP, RIP, etc.
Solid background in network security, including desktop to network gateway and perimeter level security mechanisms.
Proven experience implementing and troubleshooting WAN protocols such as BGP, OSPF, RIP, etc., and security mechanisms such as IPSec/AES/3DES/SSL.

Preferred Skills:

Cisco Certifications such as CCNA, CCNP, Fortinet Certifications FCNSA, FCNSP, and ITIL.

📝 Enhancement Note: While not explicitly stated, having experience with cloud platforms like AWS, Azure, or Google Cloud could be beneficial, as many organizations are moving towards hybrid or fully cloud-based networks.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate experience with Cisco Firewalls, Routers, Switches, Fortigate UTM, and implementation experience of these devices.
Showcase expertise in network security, including security policies, VPNs, and firewall configurations.
Highlight experience with network troubleshooting, including incident and change management processes.

Technical Documentation:

Provide examples of network-related documentation, such as network diagrams, security policies, and troubleshooting guides.
Demonstrate understanding of network protocols, including TCP/IP, SNMP, OSPF, BGP, RIP, etc.

💵 Compensation & Benefits

Salary Range: The salary range for this role in Costa Rica is approximately ₡1,200,000 - ₡1,800,000 ($2,000 - $3,000 USD) per year, based on local market data and experience level.

Benefits:

Comprehensive medical, dental, and vision coverage.
Retirement savings plan with company match.
Paid time off, including vacation, sick leave, and holidays.
Employee assistance program.
Tuition reimbursement and professional development opportunities.

Working Hours: Full-time position with a standard workweek of 40 hours, including on-call rotations for 24x7 support.

📝 Enhancement Note: The provided salary range is an estimate based on local market data and may vary depending on the candidate's experience and skills. Concentrix offers a competitive benefits package, including health insurance, retirement plans, and paid time off.

🎯 Team & Company Context

🏢 Company Culture

Industry: Concentrix is a global business services company that specializes in customer engagement, analytics, and technology. They operate in various industries, including telecommunications, media, and retail.

Company Size: Concentrix is a large organization with over 230,000 employees worldwide. This size allows for ample opportunities for career growth and development.

Founded: 1982 (as Convergys Corporation, later acquired by Concentrix in 2018).

Team Structure:

The Network Engineering team is responsible for designing, implementing, and maintaining the company's network infrastructure.
The team consists of network engineers, network architects, and network operations specialists.
The team works closely with other IT teams, including server, voice, and desktop support teams, to ensure seamless network connectivity and performance.

Development Methodology:

Concentrix follows ITIL (Information Technology Infrastructure Library) best practices for IT service management.
The company uses Agile methodologies for software development and project management.
Network engineers are expected to work collaboratively with other team members and follow established processes for incident, problem, and change management.

Company Website: https://www.concentrix.com/

📝 Enhancement Note: Concentrix is a large, global organization with a strong focus on customer engagement and technology. The company values collaboration, innovation, and continuous learning, providing numerous opportunities for professional growth and development.

📈 Career & Growth Analysis

Network Engineer II Career Level: This role is an intermediate-level position within the network engineering career path. Network Engineers II are responsible for providing first-level support for network outages and projects, ensuring end-user requests are handled within defined SLAs. They work closely with other network engineers and IT teams to maintain and improve the company's network infrastructure.

Reporting Structure: Network Engineers II report directly to the Network Engineering Team Lead or Manager. They may work collaboratively with other network engineers, network architects, and IT teams, including server, voice, and desktop support teams.

Technical Impact: Network Engineers II play a critical role in maintaining the company's network infrastructure, ensuring seamless connectivity, and supporting the organization's IT services and applications. Their work directly impacts the company's overall IT performance, user experience, and business operations.

Growth Opportunities:

Network Engineer III: With additional experience and proven performance, Network Engineers II can advance to the Network Engineer III role, taking on more complex projects and mentoring junior team members.
Network Architect: Demonstrating strong technical skills and leadership potential, Network Engineers II can progress to the Network Architect role, focusing on network design, strategy, and architecture decisions.
IT Manager/Director: With extensive experience and a proven track record of success, Network Engineers II can advance to IT management roles, overseeing IT teams and driving IT strategy and operations.

📝 Enhancement Note: Concentrix offers clear career progression paths for network engineers, with opportunities for growth and development within the network engineering team and across the broader IT organization.

🌐 Work Environment

Office Type: Remote work environment, with the option to work from home or a designated remote work location.

Office Location(s): CRI Work-at-Home (Costa Rica).

Workspace Context:

Remote Work Setup: Network Engineers II are expected to have a dedicated workspace with a reliable internet connection, multiple monitors, and appropriate networking equipment for remote work.
Collaboration Tools: The team uses collaboration tools such as Microsoft Teams, Slack, and SharePoint to communicate, share information, and work together on projects.
On-Call Rotations: Network Engineers II participate in on-call rotations to provide 24x7 support for network outages and incidents.

Work Schedule: Full-time position with a standard workweek of 40 hours, including on-call rotations for 24x7 support. The work schedule may vary depending on project demands and business needs.

📝 Enhancement Note: Concentrix offers a flexible remote work environment, allowing network engineers to balance their work and personal lives while providing 24x7 support for the company's network infrastructure.

📄 Application & Technical Interview Process

Interview Process:

Phone or Video Screen: A brief phone or video call to discuss the candidate's experience, qualifications, and fit for the role.
Technical Assessment: A hands-on technical assessment, focusing on network troubleshooting, configuration, and design skills.
Behavioral Interview: A structured behavioral interview to assess the candidate's problem-solving skills, communication, and teamwork abilities.
Final Interview: A final interview with the hiring manager or a panel of stakeholders to discuss the candidate's fit for the role and the team.

Portfolio Review Tips:

Highlight experience with Cisco, Fortigate, and other relevant networking products and protocols.
Showcase network troubleshooting and incident management skills, including real-world examples of network outages and resolutions.
Demonstrate understanding of network security best practices and security mechanisms.
Provide examples of network-related documentation, such as network diagrams, security policies, and troubleshooting guides.

Technical Challenge Preparation:

Brush up on networking concepts, including IPLCs, Leased Lines, MPLS, TI/T3/E1, VoIP, VPN tunnels, TCP/IP, SNMP, OSPF, BGP, RIP, etc.
Review Cisco, Fortigate, and other relevant networking products and protocols.
Practice network troubleshooting and configuration exercises to build confidence and demonstrate problem-solving skills.

ATS Keywords: Networking, LAN, WAN, Security, Cisco, Fortigate, Brocade, Load Balancers, Firewalls, Routers, Switches, VoIP, VPN, TCP/IP, SNMP, OSPF, BGP, RIP, Incident Management, Change Management, InfoSec, ITIL, Agile.

📝 Enhancement Note: Concentrix uses a structured interview process to assess candidates' technical skills, problem-solving abilities, and cultural fit. The company values candidates who can demonstrate real-world experience and a strong understanding of network engineering principles and best practices.

🛠 Technology Stack & Web Infrastructure

Networking Technologies:

Cisco: Routers, Switches, Firewalls, Wireless Controllers, and Access Points.
Fortigate: UTMs, Firewalls, and VPN Solutions.
Brocade: Switches and Routers.
Aruba: Wireless Access Points and Controllers.

Networking Protocols:

TCP/IP, SNMP, OSPF, BGP, RIP, MPLS, TI/T3/E1, VoIP, VPN, IPLCs, Leased Lines.

Network Security:

Firewall Configuration and Management.
VPN Solutions and Configuration.
Intrusion Detection and Prevention Systems (IDPS).
Security Information and Event Management (SIEM) Systems.

Network Management Tools:

SolarWinds NPM (Network Performance Monitor).
Nagios.
Zabbix.
Microsoft System Center Operations Manager (SCOM).

📝 Enhancement Note: Concentrix uses a wide range of networking technologies, protocols, and management tools to maintain and optimize its network infrastructure. Candidates should have experience with these technologies and be comfortable working in a dynamic, multi-vendor environment.

👥 Team Culture & Values

Network Engineering Values:

Customer Focus: Concentrix prioritizes customer satisfaction and strives to deliver exceptional customer experiences through its network services and solutions.
Collaboration: The network engineering team works closely with other IT teams and stakeholders to ensure seamless network connectivity and performance.
Innovation: Network engineers are encouraged to evaluate new and emerging technologies and suggest ways to add value to the existing infrastructure.
Continuous Learning: Concentrix fosters a culture of continuous learning and professional development, providing opportunities for training and certification.

Collaboration Style:

Cross-Functional Integration: Network engineers work closely with other IT teams, including server, voice, and desktop support teams, to ensure seamless network connectivity and performance.
Code Review Culture: The network engineering team follows established processes for incident, problem, and change management, ensuring consistent and high-quality network services.
Knowledge Sharing: Network engineers are encouraged to share their knowledge and expertise with other team members, fostering a culture of continuous learning and improvement.

📝 Enhancement Note: Concentrix values a customer-focused, collaborative, and innovative culture, with a strong emphasis on continuous learning and professional development. The company encourages network engineers to work together, share knowledge, and drive network services and solutions that meet the needs of its customers.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Network Complexity: Concentrix's network infrastructure is complex and dynamic, with multiple vendors, technologies, and protocols. Network engineers must be comfortable working in a multi-vendor environment and troubleshooting complex network issues.
24x7 Support: Network engineers are responsible for providing 24x7 support for network outages and incidents. This requires strong troubleshooting skills, a deep understanding of network protocols and technologies, and the ability to work effectively under pressure.
Security Challenges: Network engineers must stay up-to-date with the latest security threats, best practices, and emerging technologies. They are responsible for implementing and maintaining network security policies and mechanisms to protect the company's network infrastructure and data.

Learning & Development Opportunities:

Certification Programs: Concentrix offers certification programs for network engineers, including Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP), Fortinet Certified Network Security Associate (FCNSA), and Fortinet Certified Network Security Professional (FCNSP).
Conferences and Events: Network engineers are encouraged to attend industry conferences, webinars, and other professional development events to stay up-to-date with the latest networking technologies, best practices, and trends.
Mentorship and Leadership Development: Concentrix offers mentorship and leadership development opportunities for network engineers, helping them build the skills and expertise needed to advance their careers within the organization.

📝 Enhancement Note: Concentrix's network engineering team faces complex technical challenges and is responsible for providing 24x7 support for the company's network infrastructure. The team offers numerous learning and development opportunities, including certification programs, conferences, and mentorship, to help network engineers build their skills and advance their careers.

💡 Interview Preparation

Technical Questions:

Networking Concepts: Describe the differences between LAN, WAN, and MAN networks. Explain the role of IPLCs, Leased Lines, MPLS, TI/T3/E1, VoIP, and VPN tunnels in network connectivity.
Network Protocols: Explain the role of TCP/IP, SNMP, OSPF, BGP, and RIP in network communication and routing. Describe the differences between distance-vector and link-state routing protocols.
Network Security: Describe the role of firewalls, intrusion detection systems (IDS), and intrusion prevention systems (IPS) in network security. Explain the differences between stateful and stateless firewalls.

Company & Culture Questions:

Customer Focus: Describe how Concentrix prioritizes customer satisfaction and delivers exceptional customer experiences through its network services and solutions.
Collaboration: Explain how the network engineering team works closely with other IT teams and stakeholders to ensure seamless network connectivity and performance.
Innovation: Describe how Concentrix encourages network engineers to evaluate new and emerging technologies and suggest ways to add value to the existing infrastructure.

Portfolio Presentation Strategy:

Network Diagrams: Prepare network diagrams illustrating your experience with Cisco, Fortigate, and other relevant networking products and protocols.
Troubleshooting Scenarios: Prepare real-world examples of network outages and resolutions, demonstrating your troubleshooting skills and problem-solving abilities.
Security Best Practices: Prepare examples of network security policies, VPN configurations, and other security mechanisms, demonstrating your understanding of network security best practices.

📝 Enhancement Note: Concentrix values candidates who can demonstrate a strong understanding of networking concepts, protocols, and security best practices. The company looks for candidates who can think critically, solve complex problems, and work effectively in a collaborative, customer-focused environment.

📌 Application Steps

To apply for this Network Engineer II position at Concentrix:

Review the Job Description: Carefully read the job description, highlighting the key responsibilities, required skills, and qualifications.
Tailor Your Resume: Customize your resume to emphasize your relevant experience, skills, and accomplishments in network engineering, focusing on Cisco, Fortigate, and other relevant networking products and protocols.
Prepare Your Portfolio: Prepare a portfolio showcasing your experience with Cisco, Fortigate, and other relevant networking products and protocols. Include network diagrams, troubleshooting scenarios, and security best practices.
Practice Technical Interview Questions: Review the technical interview questions and practice your responses, focusing on networking concepts, protocols, and security best practices.
Research the Company: Learn about Concentrix's business, industry, and culture. Prepare questions to ask during the interview, demonstrating your interest in the company and the role.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web development/server administration industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Network Engineer II