📍 Job Overview

Job Title: Network Engineer II
Company: Concentrix
Location: Durban, South Africa
Job Type: On-site, Full-time
Category: Network Engineering
Date Posted: July 30, 2025
Experience Level: Intermediate (2-5 years)

🚀 Role Summary

Concentrix, a global technology and services leader, is seeking a Network Engineer II to support and secure its enterprise-wide infrastructure in the EMEA region. This role involves planning, implementing, maintaining, and optimizing network and security hardware, software, and communication links. The ideal candidate will have a strong background in multi-vendor network environments, routing protocols, and security features.

📝 Enhancement Note: This role requires a balance of technical expertise and strong communication skills to collaborate effectively with various teams and stakeholders.

💻 Primary Responsibilities

Network Support: Provide 24/7 support for EMEA locations, including weekly on-site support and monthly on-call rotation.
Network Design & Implementation: Design and implement new network and security-related products, ensuring integration with the existing core network.
Documentation & Knowledge Transfer: Document completed services and share knowledge with other departments to ensure smooth in-service delivery.
Compliance & Change Control: Adhere to internal policies, PCI, and ISO27001 certification standards, and follow service transition and change control procedures.
Network Administration: Manage technical changes to Cisco, Fortinet, and Palo Alto hardware and software components.
Capacity Planning: Monitor network performance and capacity, and perform planning for management reviews.
Stay Updated: Keep up-to-date with data and voice security standards and best practices.

🎓 Skills & Qualifications

Education: A Bachelor's Degree in Computer Science, IT, or a related field.

Experience: 2-5 years of experience in network engineering, with a focus on multi-vendor environments, routing protocols, and security features.

Required Skills:

Proven experience with Cisco, Fortinet, and Palo Alto hardware and software.
Strong knowledge of routing protocols, including OSPF, EIGRP, and BGP.
Experience with LAN environment, including VSS, STP, and various trunking protocols.
Familiarity with service level agreements (SLAs), quality of service (QoS), and voice-related services.
Experience with network administration, documentation, and change control procedures.
Knowledge of PCI and ISO27001 certification standards.

Preferred Skills:

Cisco certifications (CCNA, CCNP) would be advantageous.
Experience with network virtualization and cloud technologies.
Familiarity with scripting languages (e.g., Python, PowerShell).

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate experience with multi-vendor network environments, including Cisco, Fortinet, and Palo Alto hardware.
Showcase projects that highlight your expertise in routing protocols, security features, and network administration.
Include examples of network documentation, change control procedures, and capacity planning.

Technical Documentation:

Provide detailed network diagrams, including topology, IP addressing, and routing protocols.
Include network configuration files and scripts, demonstrating your ability to manage and optimize network hardware.
Document network performance metrics, testing methodologies, and optimization techniques.

💵 Compensation & Benefits

Salary Range: The salary range for this role in Durban, South Africa, is approximately ZAR 600,000 - 800,000 per annum, based on local market research and industry standards for intermediate network engineering roles.

Benefits:

Comprehensive medical, dental, and vision insurance.
Retirement savings plan with company matching.
Employee assistance program.
Generous time-off policies, including vacation, sick leave, and public holidays.
Employee discounts and perks.

Working Hours: Full-time position with standard working hours Monday to Friday, 8:00 AM to 5:00 PM, with on-call rotation for 24/7 support.

🎯 Team & Company Context

🏢 Company Culture

Industry: Concentrix operates in the business process outsourcing (BPO) and customer experience (CX) management industry, with a strong focus on technology and innovation.

Company Size: Concentrix is a large global organization with over 250,000 employees across more than 40 countries. This size offers opportunities for career growth and exposure to diverse projects.

Founded: Concentrix was founded in 1982 and has since grown to become a leading global provider of customer experience and business process management services.

Team Structure:

The Network Engineer II will report to the Group Manager in Global Network.
The team consists of network engineers, network architects, and network managers, working collaboratively to design, implement, and maintain network infrastructure.
The team works closely with other departments, such as IT, security, and application development, to ensure seamless integration and optimal performance.

Development Methodology:

Concentrix follows ITIL (Information Technology Infrastructure Library) best practices for service management.
The team uses Agile methodologies for project management, with regular sprint planning and stand-up meetings.
Network engineers are encouraged to stay up-to-date with the latest technologies and industry trends through continuous learning and training opportunities.

Company Website: Concentrix

📝 Enhancement Note: Concentrix places a strong emphasis on employee development and offers various training programs to help employees grow both personally and professionally.

📈 Career & Growth Analysis

Web Technology Career Level: This role is an intermediate-level position, focusing on day-to-day network support, design, and implementation. It offers opportunities for growth into senior network engineering or architecture roles.

Reporting Structure: The Network Engineer II reports directly to the Group Manager in Global Network, with opportunities for collaboration with other network engineers, network architects, and stakeholders.

Technical Impact: The Network Engineer II plays a crucial role in maintaining and optimizing network infrastructure, ensuring high availability, performance, and security for Concentrix's global operations.

Growth Opportunities:

Technical Growth: Develop expertise in emerging network technologies, such as network virtualization and cloud technologies.
Leadership Growth: Gain experience in team management and mentoring, with potential opportunities to lead projects or teams.
Career Progression: Pursue advanced certifications, such as CCIE (Cisco Certified Internetwork Expert), to enhance your technical skills and career prospects.

📝 Enhancement Note: Concentrix offers a clear career progression path, with opportunities for growth and development based on individual performance and initiative.

🌐 Work Environment

Office Type: The Durban office is a modern, collaborative workspace designed to foster innovation and productivity.

Office Location(s): The Durban office is located at 2 Ncondo Place, Ridgeside Drive, Umhlanga Ridge, with easy access to public transportation and amenities.

Workspace Context:

The office features open-plan workspaces, with dedicated areas for collaboration and team meetings.
Network engineers have access to multiple monitors, testing devices, and the necessary tools to perform their job effectively.
The work environment encourages cross-functional collaboration with other departments, such as IT, security, and application development.

Work Schedule: Full-time position with standard working hours Monday to Friday, 8:00 AM to 5:00 PM, with on-call rotation for 24/7 support.

📝 Enhancement Note: Concentrix offers a flexible work environment, with opportunities for remote work and work-from-home arrangements, depending on the role and team requirements.

📄 Application & Technical Interview Process

Interview Process:

Phone/Screening: A brief phone call or video conference to assess your communication skills and understanding of the role.
Technical Assessment: A hands-on technical assessment, focusing on your network engineering skills and problem-solving abilities.
On-site Interview: A face-to-face interview with the hiring manager and other team members to discuss your technical expertise, cultural fit, and career aspirations.
Final Evaluation: A final evaluation based on your interview performance, technical assessment results, and references.

Portfolio Review Tips:

Highlight your experience with multi-vendor network environments, routing protocols, and security features.
Include examples of network documentation, change control procedures, and capacity planning.
Demonstrate your ability to work collaboratively with other teams and stakeholders.

Technical Challenge Preparation:

Brush up on your knowledge of Cisco, Fortinet, and Palo Alto hardware and software.
Review routing protocols, including OSPF, EIGRP, and BGP.
Familiarize yourself with network administration, documentation, and change control procedures.

ATS Keywords:

Programming Languages: N/A
Web Frameworks: N/A
Server Technologies: Cisco, Fortinet, Palo Alto, routing protocols (OSPF, EIGRP, BGP)
Databases: N/A
Tools: Network administration tools, network monitoring tools, network documentation tools
Methodologies: ITIL, Agile, network design, network implementation, network maintenance
Soft Skills: Communication, collaboration, problem-solving, time management
Industry Terms: Network engineering, network support, network design, network implementation, network maintenance, network security

📝 Enhancement Note: Concentrix values strong communication skills and the ability to work collaboratively with other teams and stakeholders. Highlight your experience with multi-vendor network environments and your ability to adapt to new technologies and industry trends.

🛠 Technology Stack & Web Infrastructure

Network Hardware & Software:

Cisco routers and switches (e.g., Cisco Catalyst, Cisco Nexus)
Fortinet firewalls (e.g., FortiGate, FortiManager, FortiAnalyzer)
Palo Alto Networks firewalls (e.g., PA-Series, VM-Series, PAN-OS)
Routing protocols (OSPF, EIGRP, BGP)
Network administration tools (e.g., Cisco Packet Tracer, FortiManager, Panorama)
Network monitoring tools (e.g., SolarWinds, Nagios, Zabbix)

📝 Enhancement Note: Familiarize yourself with the specific network hardware and software used by Concentrix, as well as the relevant routing protocols and network administration tools.

👥 Team Culture & Values

Network Engineering Values:

Expertise: Demonstrate a deep understanding of network engineering principles, best practices, and emerging technologies.
Collaboration: Work effectively with other network engineers, network architects, and stakeholders to design, implement, and maintain network infrastructure.
Adaptability: Stay up-to-date with the latest network technologies and industry trends, and be willing to adapt to new tools and methodologies.
Reliability: Ensure high availability, performance, and security for Concentrix's global network infrastructure.

Collaboration Style:

Cross-functional Collaboration: Work closely with other departments, such as IT, security, and application development, to ensure seamless integration and optimal performance.
Knowledge Sharing: Share your expertise with other network engineers and team members to foster a culture of continuous learning and improvement.
Technical Mentoring: Provide guidance and support to junior network engineers and team members to help them develop their skills and advance their careers.

📝 Enhancement Note: Concentrix values a collaborative work environment, with opportunities for knowledge sharing, technical mentoring, and continuous learning.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Multi-vendor Environment: Gain experience working with multiple network hardware and software vendors, including Cisco, Fortinet, and Palo Alto.
Routing Protocols: Develop a deep understanding of routing protocols, including OSPF, EIGRP, and BGP, and their application in complex network environments.
Network Security: Stay up-to-date with the latest network security trends, best practices, and emerging threats, and apply this knowledge to protect Concentrix's global network infrastructure.
Network Optimization: Continuously monitor and optimize network performance, capacity, and availability to ensure optimal user experience and business continuity.

Learning & Development Opportunities:

Technical Skill Development: Pursue advanced certifications, such as CCIE (Cisco Certified Internetwork Expert), to enhance your technical skills and career prospects.
Conference Attendance: Attend industry conferences and events to network with other professionals, learn about emerging technologies, and gain insights into best practices and trends.
Technical Mentoring: Provide guidance and support to junior network engineers and team members to help them develop their skills and advance their careers.

📝 Enhancement Note: Concentrix offers various learning and development opportunities, including technical skill development, conference attendance, and technical mentoring, to help employees grow both personally and professionally.

💡 Interview Preparation

Technical Questions:

Network Hardware & Software: Demonstrate your expertise with Cisco, Fortinet, and Palo Alto hardware and software, including their features, configuration, and best practices.
Routing Protocols: Explain the differences between OSPF, EIGRP, and BGP, and discuss their application in complex network environments.
Network Administration: Describe your experience with network administration, documentation, and change control procedures, and provide examples of how you have applied these principles in previous roles.

Company & Culture Questions:

Company Culture: Discuss your understanding of Concentrix's company culture, values, and mission, and explain how you would contribute to this environment.
Team Dynamics: Describe your experience working in a team environment, and provide examples of how you have collaborated with other network engineers, network architects, and stakeholders to achieve common goals.
Problem-solving: Present a challenging network engineering problem you have faced in the past, and explain how you approached, diagnosed, and resolved the issue.

Portfolio Presentation Strategy:

Network Infrastructure: Highlight your experience with multi-vendor network environments, routing protocols, and security features, and provide examples of how you have designed, implemented, and maintained network infrastructure.
Network Documentation: Include network diagrams, configuration files, and other relevant documentation to demonstrate your attention to detail and commitment to best practices.
Problem-solving: Present a challenging network engineering problem you have faced in the past, and explain how you approached, diagnosed, and resolved the issue using your technical expertise and problem-solving skills.

📝 Enhancement Note: Concentrix values strong communication skills and the ability to work collaboratively with other teams and stakeholders. Highlight your experience with multi-vendor network environments and your ability to adapt to new technologies and industry trends.

📌 Application Steps

To apply for this Network Engineer II position at Concentrix:

Customize Your Resume: Tailor your resume to highlight your experience with multi-vendor network environments, routing protocols, and security features, as well as your ability to adapt to new technologies and industry trends.
Prepare Your Portfolio: Include examples of your network engineering work, including network diagrams, configuration files, and other relevant documentation, to demonstrate your technical expertise and attention to detail.
Research Concentrix: Learn about Concentrix's company culture, values, and mission, and be prepared to discuss how you would contribute to this environment during your interview.
Prepare for Technical Assessment: Brush up on your knowledge of Cisco, Fortinet, and Palo Alto hardware and software, as well as routing protocols, network administration, and change control procedures, to ensure you are well-prepared for the technical assessment.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web technology industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Network Engineer II