Network Engineer II

📍 Job Overview

• Job Title: Network Engineer II
• Company: Concentrix
• Location: ZAF Durban - 2 Ncondo Place, Ridgeside Drive, Umhlanga Ridge
• Job Type: On-site, Full-time
• Category: Networking & Infrastructure
• Date Posted: July 30, 2025
• Experience Level: Mid-level (2-5 years)

🚀 Role Summary

• Key Responsibilities: Support and secure infrastructure, network and security hardware and software, provide technical support, design new network and security-related products.
• Key Skills: Network support, Cisco, Palo Alto, Fortigate, routing protocols, service level agreement, QOS, LAN environment, security features, voice services, capacity planning, documentation, compliance, change control, network administration, knowledge transfer.

📝 Enhancement Note: This role requires a strong background in network engineering with a focus on security and a proven track record in supporting and maintaining enterprise-level networks.

💻 Primary Responsibilities

• Network Support: Provide support for EMEA locations, 24x7x365 support with regional on-call rotation, and in-depth technical support on wide range of Cisco, Palo Alto, Fortigate hardware implementation within Concentrix.
• Network Design & Implementation: Design and implement new network and security-related products, work with the Core Network team to understand the existing core network, and ensure new services are integrated correctly.
• Documentation & Handover: Document completed services and perform a handover to other departments for in-service delivery.
• Compliance & Change Control: Adhere to all internal policies associated with PCI and ISO27001 certification standards, follow Service Transition and Change Control procedures for production platforms and services.
• Network Administration: Perform network administration of technical changes to the Cisco, Fortinet, Palo Alto hardware and software components.
• Capacity Planning: Perform capacity planning for management reviews of the network overall performance/health.
• Stay Updated: Keep up-to-date with data and voice security standards and best practices.

📝 Enhancement Note: This role requires a proactive approach to network management, with a focus on preventing issues before they occur and ensuring the network runs smoothly at all times.

🎓 Skills & Qualifications

Education: Bachelor's Degree in a relevant field.

Experience: 2-5 years of experience in network engineering, with a focus on Cisco and Fortinet technologies.

Required Skills:

• Multi-vendor experience (Cisco ASA, Fortigate, Palo Alto)
• Core network technologies (Cisco, Fortinet)
• Routing protocols (OSPF, EIGRP, BGP)
• Service Level Agreement, QOS
• LAN environment (VSS, STP, Stackwise virtual, trunking protocols)
• Security features, SIP, and voice-related services

Preferred Skills:

• Cisco certifications (CCNA, CCNP)
• Experience with ISO27001 and PCI-DSS compliance

📝 Enhancement Note: While not explicitly stated, having experience with cloud-based networks and virtualization technologies would be beneficial for this role.

📊 Web Portfolio & Project Requirements

• Portfolio Essentials: A well-structured portfolio showcasing your network engineering projects, highlighting your expertise in network design, implementation, and maintenance.
• Technical Documentation: Include documentation demonstrating your understanding of network protocols, security standards, and compliance requirements.

📝 Enhancement Note: While a portfolio is not explicitly requested, having one ready can help demonstrate your skills and experience during the interview process.

💵 Compensation & Benefits

Salary Range: The salary range for this role in South Africa is approximately ZAR 600,000 - ZAR 800,000 per annum, based on industry standards and the candidate's experience level.

Benefits:

• Comprehensive health insurance
• Retirement savings plan with company matching
• Employee stock purchase plan
• Generous time-off policies
• Employee discounts and perks

Working Hours: Full-time, Monday to Friday, with on-call rotation for 24x7x365 support.

📝 Enhancement Note: The salary range provided is an estimate based on market research and should be verified with the hiring organization.

🎯 Team & Company Context

🏢 Company Culture

Industry: Concentrix is a global business services company specializing in customer engagement, analytics, and technology. Their work spans various industries, including telecommunications, financial services, retail, and healthcare.

Company Size: Concentrix is a large organization with over 250,000 employees worldwide, providing ample opportunities for career growth and development.

Founded: Concentrix was founded in 1982 and has since grown into a global leader in customer engagement and technology solutions.

Team Structure:

• The Network Engineer II role reports to the Group Manager in Global Network.
• The team consists of network engineers, network architects, and network managers, working together to support and maintain the enterprise-level network infrastructure.

Development Methodology:

• Agile methodologies are used for network design and implementation projects.
• Regular team meetings and knowledge-sharing sessions are held to ensure everyone is up-to-date with the latest technologies and best practices.

Company Website: Concentrix

📝 Enhancement Note: Concentrix's large size and global presence offer numerous opportunities for career growth and development within the network engineering field.

📈 Career & Growth Analysis

Network Engineer II Career Level: This role is responsible for supporting and maintaining the enterprise-level network infrastructure, with a focus on security and compliance. The Network Engineer II is expected to have a strong understanding of network protocols, security standards, and best practices.

Reporting Structure: The Network Engineer II reports to the Group Manager in Global Network, working closely with other network engineers, network architects, and network managers to ensure the network runs smoothly at all times.

Technical Impact: The Network Engineer II plays a crucial role in ensuring the network's security, stability, and performance, directly impacting the company's ability to provide high-quality customer engagement and technology solutions.

Growth Opportunities:

• Senior Network Engineer: With increased experience and expertise, the Network Engineer II can progress to a Senior Network Engineer role, taking on more complex projects and mentoring junior team members.
• Network Architect: Demonstrating strong technical leadership and a deep understanding of network design and architecture can lead to a promotion to a Network Architect role.
• Managerial Roles: Proven leadership skills and a track record of successful project delivery can open up opportunities for managerial roles within the network engineering team.

📝 Enhancement Note: Concentrix's large size and global presence offer numerous opportunities for career growth and development within the network engineering field.

🌐 Work Environment

Office Type: The office is a modern, collaborative workspace designed to foster innovation and creativity.

Office Location(s): The role is based in ZAF Durban - 2 Ncondo Place, Ridgeside Drive, Umhlanga Ridge, with opportunities for remote work and global collaboration.

Workspace Context:

• Collaborative Workspace: The office features open-plan workspaces, encouraging collaboration and knowledge-sharing among team members.
• Specialized Tools: The office is equipped with specialized tools and software to support network engineering tasks, such as network simulators, packet analyzers, and network management software.
• Cross-Functional Collaboration: Network engineers work closely with other teams, such as IT security, application development, and customer engagement, to ensure the network meets the company's needs.

Work Schedule: The role follows a standard full-time work schedule, Monday to Friday, with on-call rotation for 24x7x365 support.

📝 Enhancement Note: The collaborative work environment at Concentrix encourages knowledge-sharing and continuous learning, providing ample opportunities for professional growth and development.

📄 Application & Technical Interview Process

Interview Process:

1. Phone/Video Screen: A brief phone or video call to discuss your experience and qualifications, focusing on your understanding of network engineering fundamentals.
2. Technical Assessment: A hands-on technical assessment, focusing on your ability to configure and manage network hardware and software.
3. On-site Interview: A face-to-face interview with the hiring manager and other team members, focusing on your cultural fit, problem-solving skills, and technical expertise.
4. Final Evaluation: A final evaluation based on your interview performance, technical assessment results, and references.

Portfolio Review Tips:

• Highlight your experience with multi-vendor network hardware and software.
• Showcase your understanding of network protocols, security standards, and best practices.
• Demonstrate your ability to document and maintain network configurations.

Technical Challenge Preparation:

• Brush up on your knowledge of Cisco, Palo Alto, and Fortinet hardware and software.
• Familiarize yourself with network protocols, such as OSPF, EIGRP, and BGP.
• Prepare for questions on network security, compliance, and change control procedures.

ATS Keywords: Network support, Cisco, Palo Alto, Fortigate, routing protocols, service level agreement, QOS, LAN environment, security features, voice services, capacity planning, documentation, compliance, change control, network administration, knowledge transfer.

📝 Enhancement Note: The interview process at Concentrix is designed to assess your technical skills, problem-solving abilities, and cultural fit, ensuring you are the right candidate for the role.

🛠 Technology Stack & Web Infrastructure

Network Hardware & Software:

• Cisco routers and switches
• Fortinet, Cisco, Palo Alto UTM firewalls
• Routing protocols (OSPF, EIGRP, BGP)
• Service Level Agreement, QOS
• LAN environment (VSS, STP, Stackwise virtual, trunking protocols)
• Security features, SIP, and voice-related services

Network Management Tools:

• Network management software (e.g., SolarWinds, Nagios, Zabbix)
• Network simulators (e.g., GNS3, Packet Tracer)
• Packet analyzers (e.g., Wireshark, tcpdump)

📝 Enhancement Note: The technology stack for this role is focused on Cisco, Fortinet, and Palo Alto hardware and software, with an emphasis on network security, compliance, and change control.

👥 Team Culture & Values

Network Engineering Values:

• Expertise: Concentrix values network engineers who are experts in their field, with a deep understanding of network protocols, security standards, and best practices.
• Collaboration: Concentrix fosters a collaborative work environment, encouraging knowledge-sharing and continuous learning among team members.
• Innovation: Concentrix encourages network engineers to stay up-to-date with the latest technologies and best practices, driving innovation and improvement in the network infrastructure.
• Customer Focus: Concentrix is committed to providing high-quality customer engagement and technology solutions, and network engineers play a crucial role in ensuring the network meets the company's needs.

Collaboration Style:

• Cross-Functional Collaboration: Network engineers work closely with other teams, such as IT security, application development, and customer engagement, to ensure the network meets the company's needs.
• Knowledge Sharing: Regular team meetings and knowledge-sharing sessions are held to ensure everyone is up-to-date with the latest technologies and best practices.
• Mentoring: Senior network engineers are encouraged to mentor junior team members, fostering a culture of continuous learning and development.

📝 Enhancement Note: Concentrix's collaborative work environment and focus on innovation and customer focus drive a culture of continuous learning and improvement among network engineering teams.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Network Security: Staying up-to-date with the latest network security threats and best practices to ensure the network remains secure and compliant.
• Network Performance: Monitoring and optimizing network performance to ensure the network meets the company's needs and provides a high-quality user experience.
• Network Expansion: Designing and implementing network expansions to support the company's growth and changing needs.
• Emerging Technologies: Staying up-to-date with emerging network technologies and best practices to ensure the network remains cutting-edge and competitive.

Learning & Development Opportunities:

• Training and Certification: Concentrix offers training and certification opportunities to help network engineers stay up-to-date with the latest technologies and best practices.
• Conferences and Events: Concentrix encourages network engineers to attend industry conferences and events to learn from other professionals and stay up-to-date with the latest trends and best practices.
• Mentoring: Senior network engineers are encouraged to mentor junior team members, fostering a culture of continuous learning and development.

📝 Enhancement Note: The technical challenges and learning opportunities at Concentrix provide network engineers with the chance to grow their skills and advance their careers in the network engineering field.

💡 Interview Preparation

Technical Questions:

• Network Protocols: Questions on routing protocols (OSPF, EIGRP, BGP), LAN environment (VSS, STP, Stackwise virtual, trunking protocols), and network security.
• Network Hardware & Software: Questions on Cisco, Fortinet, and Palo Alto hardware and software, as well as other multi-vendor network hardware and software.
• Network Design & Implementation: Questions on network design, implementation, and maintenance, as well as network expansion and optimization.

Company & Culture Questions:

• Company Culture: Questions on Concentrix's company culture, values, and work environment.
• Team Dynamics: Questions on the network engineering team's dynamics, collaboration, and knowledge-sharing practices.
• Customer Focus: Questions on Concentrix's commitment to providing high-quality customer engagement and technology solutions and the role of network engineers in achieving this.

Portfolio Presentation Strategy:

• Portfolio Structure: Organize your portfolio to showcase your experience with multi-vendor network hardware and software, network protocols, security standards, and best practices.
• Storytelling: Use storytelling techniques to demonstrate your ability to design, implement, and maintain network infrastructure, highlighting the impact you've made on previous projects.
• Live Demonstrations: Prepare live demonstrations of network configurations, highlighting your technical expertise and problem-solving abilities.

📝 Enhancement Note: The interview process at Concentrix is designed to assess your technical skills, problem-solving abilities, and cultural fit, ensuring you are the right candidate for the role.

📌 Application Steps

To apply for this Network Engineer II position at Concentrix:

1. Submit Your Application: Visit the Concentrix careers page and search for the Network Engineer II role in ZAF Durban. Click on the job title to access the job description and application form.
2. Tailor Your Resume: Highlight your relevant experience with multi-vendor network hardware and software, network protocols, security standards, and best practices. Include any certifications or training you have completed, as well as any projects or initiatives you have led.
3. Prepare Your Portfolio: Organize your portfolio to showcase your experience with multi-vendor network hardware and software, network protocols, security standards, and best practices. Include any live demonstrations or case studies that highlight your technical expertise and problem-solving abilities.
4. Research the Company: Familiarize yourself with Concentrix's company culture, values, and work environment. Prepare for questions on the company's commitment to providing high-quality customer engagement and technology solutions and the role of network engineers in achieving this.
5. Practice Technical Interview Questions: Brush up on your knowledge of network protocols, hardware, and software, as well as network design, implementation, and maintenance. Prepare for questions on network security, compliance, and change control procedures.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and network engineering industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.