📍 Job Overview

Job Title: Network Administrator - Tunis
Company: Veo Worldwide Services
Location: Tunis, Tunisia
Job Type: Full-Time
Category: IT & Networking
Date Posted: June 23, 2025
Experience Level: 5-10 years
Remote Status: On-site

🚀 Role Summary

Maintain and monitor IT infrastructure and installations, ensuring high availability and performance
Troubleshoot and resolve complex hardware, software, and connectivity issues
Collaborate with internal teams and external vendors to address systemic problems
Ensure compliance with internal policies and procedures, and follow established processes
Provide timely and professional support to users, meeting agreed service level agreements (SLAs)

📝 Enhancement Note: This role requires a proactive and solutions-oriented network administrator with a strong technical background and a commitment to delivering excellent customer service.

💻 Primary Responsibilities

Infrastructure Management:
- Maintain, monitor, and support IT infrastructure and installations
- Ensure high availability and performance of systems, networks, and servers
- Implement and manage backup and disaster recovery solutions
Incident and Problem Management:
- Troubleshoot and resolve complex hardware, software, and connectivity issues
- Collaborate with internal teams and external vendors to address systemic problems
- Document incidents, problems, and resolutions in the ticketing system (GLPI)
User Support:
- Provide timely and professional support to users, meeting agreed service level agreements (SLAs)
- Diagnose and resolve user-related issues, including hardware, software, and connectivity problems
- Contribute to the creation and maintenance of user documentation and knowledge base articles
Policy and Procedure Compliance:
- Ensure compliance with internal policies and procedures, including those related to IT security and data protection
- Follow established processes for incident management, change management, and problem management
- Participate in audits and reviews to ensure ongoing compliance and continuous improvement

📝 Enhancement Note: This role requires a strong focus on incident and problem management, with the ability to work independently and collaboratively to resolve complex technical issues.

🎓 Skills & Qualifications

Education:

Higher education degree in IT or a related field

Experience:

Minimum 5 years of experience in IT infrastructure administration/support, ideally 10 years
Proven experience in network administration and troubleshooting
Experience with GLPI ticketing system

Required Skills:

Strong technical knowledge in hardware, software, networks, and operating systems (Linux & Windows)
Proficiency in scripting (Bash/Shell/PowerShell) and virtualization of servers
Excellent problem-solving skills and attention to detail
Strong communication and collaboration skills, with the ability to work effectively with both technical and non-technical stakeholders
Fluent in English, with French being a plus

Preferred Skills:

Experience with ITIL framework and best practices
Knowledge of cloud computing and virtualization technologies (e.g., VMware, AWS, Azure)
Familiarity with network security and IT governance

📝 Enhancement Note: This role requires a strong technical background in network administration, with a focus on incident and problem management, and a commitment to delivering excellent customer service.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

A portfolio demonstrating experience in network administration, including case studies of complex issues resolved and projects implemented
Examples of scripting and automation used to improve network efficiency and performance
Evidence of participation in IT audits, reviews, and continuous improvement initiatives

Technical Documentation:

Documentation of network architecture, including diagrams and schematics
Records of incident, problem, and change management processes
Evidence of participation in user training and documentation development

📝 Enhancement Note: This role requires a portfolio that demonstrates a strong track record in network administration, with a focus on incident and problem management, and a commitment to delivering excellent customer service.

💵 Compensation & Benefits

Salary Range: The salary range for this role is estimated to be between 50,000 TND and 70,000 TND per year, based on market research and regional adjustments for network administrator roles in Tunisia.

Benefits:

Competitive salary and benefits package
Opportunities for professional development and career growth
A dynamic and multicultural work environment

Working Hours: Full-time position, with standard working hours Monday to Friday, 9:00 AM to 5:00 PM, with flexibility for on-call rotations and maintenance windows as needed.

📝 Enhancement Note: The salary range provided is an estimate based on market research and regional adjustments for network administrator roles in Tunisia. Actual salary may vary depending on the candidate's experience and qualifications.

🎯 Team & Company Context

🏢 Company Culture

Industry: Veo Worldwide Services operates in the IT services and consulting industry, with a focus on network infrastructure, cloud computing, and cybersecurity.

Company Size: Veo Worldwide Services is a medium-sized company, with a team of over 100 employees across multiple locations in Tunisia and the Middle East.

Founded: Veo Worldwide Services was founded in 2010, with a mission to provide innovative and reliable IT solutions to businesses of all sizes.

Team Structure:

The IT and Networking team consists of network administrators, system administrators, and IT support specialists, working collaboratively to ensure the smooth operation of the company's IT infrastructure
The team is structured hierarchically, with network administrators reporting to the IT Manager or IT Director

Development Methodology:

Veo Worldwide Services follows ITIL best practices for IT service management, with a focus on incident, problem, and change management
The company uses Agile methodologies for project management, with regular sprint planning and retrospectives to ensure continuous improvement

Company Website: Veo Worldwide Services

📝 Enhancement Note: Veo Worldwide Services is a medium-sized company operating in the IT services and consulting industry, with a focus on network infrastructure, cloud computing, and cybersecurity. The company follows ITIL best practices for IT service management and uses Agile methodologies for project management.

📈 Career & Growth Analysis

Network Administrator Career Level: This role is at the mid-level of the network administrator career path, with opportunities for growth into senior network administrator or IT manager roles.

Reporting Structure: The network administrator reports directly to the IT Manager or IT Director, with opportunities for cross-functional collaboration with other IT teams and business units.

Technical Impact: The network administrator plays a critical role in ensuring the smooth operation of the company's IT infrastructure, with a direct impact on the performance and availability of IT services.

Growth Opportunities:

Senior Network Administrator: With additional experience and demonstrated leadership, the network administrator may progress to a senior role, with increased responsibility for mentoring junior team members and driving strategic IT initiatives
IT Manager/Director: With a strong track record of technical leadership and business acumen, the network administrator may progress to an IT management role, with responsibility for leading the IT team and driving IT strategy and innovation

📝 Enhancement Note: This role offers opportunities for career growth and development, with a clear path to senior network administrator or IT management roles for candidates with strong technical skills and leadership potential.

🌐 Work Environment

Office Type: Veo Worldwide Services operates a modern and collaborative office environment, with state-of-the-art IT infrastructure and facilities designed to support productivity and innovation.

Office Location(s): The company's headquarters are located in Tunis, Tunisia, with additional offices in other locations across the Middle East.

Workspace Context:

Collaboration: The office environment is designed to facilitate collaboration and communication, with open-plan workspaces and dedicated meeting rooms for team discussions and workshops
Technology: The company provides employees with modern hardware and software tools, including laptops, smartphones, and specialized software applications, to support productivity and efficiency
Flexibility: The company offers flexible working arrangements, including remote work options and flexible hours, to support work-life balance and employee well-being

Work Schedule: Full-time position, with standard working hours Monday to Friday, 9:00 AM to 5:00 PM, with flexibility for on-call rotations and maintenance windows as needed.

📝 Enhancement Note: Veo Worldwide Services offers a modern and collaborative work environment, with state-of-the-art IT infrastructure and facilities designed to support productivity and innovation. The company provides employees with modern hardware and software tools, and offers flexible working arrangements to support work-life balance and employee well-being.

📄 Application & Technical Interview Process

Interview Process:

Phone Screen (30 minutes): A brief phone or video call to discuss the candidate's experience, qualifications, and career goals
Technical Assessment (60 minutes): A hands-on assessment to evaluate the candidate's technical skills and problem-solving abilities, including network troubleshooting, scripting, and configuration tasks
Behavioral Interview (60 minutes): A structured interview to assess the candidate's communication, collaboration, and customer service skills, as well as their fit with the company culture
Final Interview (60 minutes): A meeting with the IT Manager or IT Director to discuss the candidate's career aspirations, growth opportunities, and next steps in the interview process

Portfolio Review Tips:

Highlight examples of network administration projects and initiatives that demonstrate the candidate's technical skills and problem-solving abilities
Include case studies of complex issues resolved and projects implemented, with a focus on the candidate's role and impact
Showcase the candidate's ability to work collaboratively with internal teams and external vendors to address systemic problems

Technical Challenge Preparation:

Brush up on network administration fundamentals, including network protocols, routing, switching, and network security
Familiarize oneself with the company's network infrastructure and IT environment, including hardware, software, and network topology
Prepare for hands-on troubleshooting and configuration exercises, with a focus on problem-solving and communication skills

ATS Keywords: Network Administration, Incident Management, Problem Management, Change Management, ITIL, Linux, Windows, Scripting, Virtualization, Cloud Computing, IT Security, IT Governance, Customer Service, Collaboration, Communication, Problem-Solving, Attention to Detail, Technical Leadership, IT Strategy, IT Innovation

📝 Enhancement Note: The interview process for this role includes a phone screen, technical assessment, behavioral interview, and final interview, with a focus on evaluating the candidate's technical skills, problem-solving abilities, and cultural fit. The portfolio review and technical challenge preparation should highlight the candidate's network administration experience and technical expertise.

🛠 Technology Stack & Web Infrastructure

Network Infrastructure:

Routing & Switching: Cisco routers and switches, including Cisco IOS and IOS XE software
Wireless Networking: Cisco wireless access points and wireless controllers, including Cisco Wireless LAN Solution Engine (WLE) and Cisco Prime Infrastructure
Network Security: Firewalls, intrusion prevention systems, and virtual private networks (VPNs) from leading vendors such as Cisco, Fortinet, and Check Point

Server Infrastructure:

Operating Systems: Windows Server and Linux (Red Hat Enterprise Linux, Ubuntu Server)
Virtualization: VMware vSphere, Microsoft Hyper-V, and KVM
Storage: Network-attached storage (NAS) and storage area network (SAN) solutions from leading vendors such as NetApp, Dell EMC, and QNAP

IT Service Management:

Ticketing System: GLPI
IT Asset Management: GLPI
Monitoring & Alerting: Nagios, Zabbix, and Prometheus
Backup & Disaster Recovery: Veeam, Acronis, and Veritas NetBackup

📝 Enhancement Note: Veo Worldwide Services uses a range of network infrastructure, server infrastructure, and IT service management tools to ensure the smooth operation of its IT environment. The company's network infrastructure is built on Cisco routing and switching platforms, with wireless networking and network security solutions from leading vendors. The server infrastructure is built on Windows Server and Linux operating systems, with virtualization and storage solutions from leading vendors. The company uses GLPI for IT service management, with monitoring and alerting tools from Nagios, Zabbix, and Prometheus, and backup and disaster recovery solutions from Veeam, Acronis, and Veritas NetBackup.

👥 Team Culture & Values

Network Administrator Values:

Customer Focus: A commitment to delivering excellent customer service and support to internal and external customers
Proactivity: A proactive approach to identifying and addressing potential issues before they become major problems
Collaboration: A collaborative approach to working with internal teams and external vendors to address systemic problems
Continuous Learning: A commitment to ongoing professional development and continuous learning to stay up-to-date with the latest network administration best practices and technologies

Collaboration Style:

Cross-Functional Collaboration: The network administrator works closely with other IT teams, including system administrators, IT support specialists, and IT project managers, to ensure the smooth operation of the company's IT infrastructure
Peer-to-Peer Collaboration: The network administrator works collaboratively with other network administrators and IT professionals to share knowledge, best practices, and technical expertise
Mentoring & Knowledge Sharing: The network administrator participates in mentoring and knowledge-sharing activities to support the professional development of junior team members and other IT professionals

📝 Enhancement Note: Veo Worldwide Services values a customer-focused, proactive, and collaborative approach to network administration, with a commitment to ongoing professional development and continuous learning. The company encourages cross-functional collaboration, peer-to-peer collaboration, and mentoring and knowledge-sharing activities to support the professional development of its IT team members.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Network Performance Optimization: Identify and address network bottlenecks and performance issues to ensure optimal network performance and user experience
Network Security: Implement and maintain network security best practices, including firewalls, intrusion prevention systems, and virtual private networks (VPNs), to protect the company's IT environment from cyber threats
Cloud Migration: Assist in the migration of on-premises IT infrastructure to cloud-based solutions, including infrastructure as a service (IaaS) and platform as a service (PaaS) offerings from leading cloud providers such as AWS, Azure, and Google Cloud Platform

Learning & Development Opportunities:

Certification Programs: Participate in certification programs, such as Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP), and Certified Information Systems Security Professional (CISSP), to enhance technical skills and knowledge
Conferences & Events: Attend industry conferences and events, such as Cisco Live, AWS re:Invent, and Gartner IT Infrastructure, Operations & Management Summit, to stay up-to-date with the latest network administration best practices and technologies
Mentoring & Coaching: Participate in mentoring and coaching programs to develop leadership and management skills, and to support the professional development of junior team members

📝 Enhancement Note: Veo Worldwide Services offers technical challenges and learning and development opportunities to support the professional growth and development of its network administrators. The company encourages participation in certification programs, attendance at industry conferences and events, and mentoring and coaching programs to enhance technical skills and knowledge, and to support the development of leadership and management skills.

💡 Interview Preparation

Technical Questions:

Network Administration Fundamentals: Describe the OSI and TCP/IP models, and explain how they are used to design and implement network infrastructure
Network Troubleshooting: Walk through a network troubleshooting scenario, explaining the steps taken to identify and resolve a complex network issue
Network Security: Explain the principles of network segmentation, and describe how they are used to implement network security best practices

Company & Culture Questions:

Company Culture: Describe the company's culture and values, and explain how they are reflected in the company's approach to network administration
IT Strategy: Explain the company's IT strategy, and describe how network administration supports the achievement of the company's IT goals and objectives
IT Governance: Describe the company's approach to IT governance, and explain how it ensures the security, availability, and reliability of the company's IT environment

Portfolio Presentation Strategy:

Case Studies: Present case studies of complex network administration projects and initiatives, with a focus on the candidate's role and impact
Technical Deep Dive: Provide a deep dive into a specific network administration technology or concept, with a focus on the candidate's expertise and experience
User Experience: Explain how the candidate's network administration experience and expertise contribute to the delivery of excellent customer service and support to internal and external customers

📝 Enhancement Note: Veo Worldwide Services uses a combination of technical and company and culture questions to evaluate the candidate's technical skills, problem-solving abilities, and cultural fit. The portfolio presentation strategy should highlight the candidate's network administration experience and expertise, with a focus on case studies, technical deep dives, and user experience.

📌 Application Steps

To apply for this network administrator position at Veo Worldwide Services:

Submit Application: Submit your application through the application link provided
Tailor Portfolio: Tailor your portfolio to highlight your network administration experience and expertise, with a focus on case studies, technical deep divves, and user experience
Prepare for Technical Assessment: Brush up on network administration fundamentals, including network protocols, routing, switching, and network security, and prepare for hands-on troubleshooting and configuration exercises
Research Company: Research Veo Worldwide Services, its industry, and its approach to network administration, to ensure a strong understanding of the company's culture, values, and IT strategy
Prepare for Behavioral Interview: Prepare for behavioral interview questions that assess your communication, collaboration, and customer service skills, as well as your fit with the company culture

⚠️ Important Notice: This enhanced job description includes AI-generated insights and network administration industry-standard assumptions. All details should be verified directly with Veo Worldwide Services before making application decisions.

Network administrator - Tunis