Modern Work - Cloud Solution Architect at Microsoft

📍 Job Overview

Job Title: Cloud Solution Architect
Company: Microsoft
Location: Luxembourg, Luxembourg
Job Type: Full-Time
Category: DevOps Engineer
Date Posted: 2025-06-26
Experience Level: Mid-Senior level (5-10 years)
Remote Status: Hybrid (2 days per week remote)

🚀 Role Summary

📝 Enhancement Note: This role focuses on driving customer success through Microsoft's endpoint management and configuration solutions, Windows operating systems, and services. It requires a strong technical background in Microsoft technologies and a customer-centric mindset.
As a Cloud Solution Architect, you will empower customers to achieve their desired outcomes by leveraging their investments in Microsoft technology. You will provide engineering and architecture expertise to help customers modernize and transform their infrastructure services and endpoint estates.
This role involves leading business and technical conversations with customers to drive value from their Microsoft investments. You will identify and resolve issues that may be blocking customer success projects.
This is a customer-facing role that offers flexibility to work up to 50% remotely, depending on customer delivery requirements.

💻 Primary Responsibilities

📝 Enhancement Note: The primary responsibilities of this role revolve around customer success, technical advising, and infrastructure modernization.
Customer Success & Technical Advising:
- Lead business and technical conversations with customers to understand their needs and drive value from their Microsoft investments.
- Identify and resolve issues that may be blocking customer success projects.
- Provide expert guidance on Microsoft's endpoint management and configuration solutions, Windows operating systems, and services.
Infrastructure Modernization:
- Help customers modernize their environment and move to cloud-based solutions as appropriate.
- Deliver best-in-class engineering and architecture expertise to customers.
- Collaborate with customers to achieve their desired outcomes and ensure their success with Microsoft technology.

🎓 Skills & Qualifications

Education: A bachelor's degree in Computer Science, Engineering, or a related field. Relevant work experience may be considered in lieu of a degree.

Experience: Proven experience (5-10 years) in a similar role, with a strong background in Microsoft technologies, endpoint management, and Windows operating systems.

Required Skills:

Proven expertise in Microsoft Endpoint/Configuration Management and Windows Server/Client.
Strong customer-facing skills and experience leading technical conversations.
Demonstrated ability to drive customer success and resolve technical issues.
Experience with cloud-based solutions and infrastructure modernization.
Excellent communication, presentation, and interpersonal skills.
Strong problem-solving skills and the ability to work independently.

Preferred Skills:

Experience with AI transformation and infrastructure services.
Familiarity with Microsoft's comprehensive configuration management solutions.
Knowledge of Microsoft's Modern Work environment.
Experience with professional services and customer success management.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate your expertise in Microsoft technologies, endpoint management, and Windows operating systems through relevant projects and case studies.
Showcase your ability to drive customer success and resolve technical issues through project examples and testimonials.
Highlight your experience with cloud-based solutions and infrastructure modernization through project descriptions and outcomes.

Technical Documentation:

Provide detailed technical documentation for your projects, including architecture decisions, implementation steps, and resolution strategies.
Include performance metrics, testing methodologies, and optimization techniques used in your projects.
Demonstrate your understanding of Microsoft's best practices and standards in your project documentation.

💵 Compensation & Benefits

Salary Range: €70,000 - €100,000 per year (based on Luxembourg's average salary for a DevOps Engineer with 5-10 years of experience)

Benefits:

Competitive salary and benefits package.
Generous vacation and leave policies.
Comprehensive health, dental, and vision insurance.
Retirement savings plans with company matching.
Employee stock purchase plan.
Professional development opportunities, including training, certifications, and conference attendance.
A dynamic and inclusive work environment with a strong focus on diversity, equity, and inclusion.

Working Hours: Full-time position with standard working hours (40 hours per week). Flexible working hours may be available depending on customer delivery requirements.

📝 Enhancement Note: The salary range provided is an estimate based on Luxembourg's average salary for a DevOps Engineer with 5-10 years of experience. Actual salary may vary depending on the candidate's skills, experience, and the company's internal salary structure.

🎯 Team & Company Context

🏢 Company Culture

Industry: Microsoft operates in the technology industry, with a focus on developing, manufacturing, licensing, supporting, and selling computer software, consumer electronics, and services. This role will involve working closely with customers to drive their success with Microsoft technology.

Company Size: Microsoft is a large multinational technology company with over 180,000 employees worldwide. This role will be part of the Customer Experience and Success (CE&S) organization, which has over 45,000 employees and partners globally.

Founded: Microsoft was founded in 1975 by Bill Gates and Paul Allen. The company has since grown to become one of the world's leading technology companies, with a strong focus on innovation, collaboration, and customer success.

Team Structure:

The CE&S organization is responsible for all up services across Microsoft, including consulting, customer success, and support for the company's portfolio of solutions and products.
This role will be part of the Global Delivery Team, which provides world-class engineering and professional services to customers.
The team consists of experienced engineers and architects who work closely with customers to help them succeed with Microsoft technology.

Development Methodology:

Microsoft follows Agile methodologies for software development and project management.
The company emphasizes collaboration, continuous improvement, and customer-centricity in its development processes.
This role will involve working closely with customers to understand their needs, develop solutions, and drive their success with Microsoft technology.

Company Website: Microsoft Careers

📝 Enhancement Note: Microsoft's company culture is characterized by a strong focus on innovation, collaboration, and customer success. The company values respect, integrity, and accountability, and fosters a culture of inclusion where everyone can thrive at work and beyond.

📈 Career & Growth Analysis

Web Technology Career Level: This role is at the senior level within the DevOps Engineer career path. It requires a deep understanding of Microsoft technologies, endpoint management, and Windows operating systems, as well as strong customer-facing skills and experience driving customer success.

Reporting Structure: This role reports directly to the Global Delivery Team's management. It is a customer-facing role that involves working closely with customers to understand their needs and drive their success with Microsoft technology.

Technical Impact: As a Cloud Solution Architect, you will have a significant impact on customers' infrastructure services and endpoint estates. Your expertise in Microsoft technologies and customer-centric mindset will help customers modernize their environment and achieve their desired outcomes.

Growth Opportunities:

Technical Growth: This role offers opportunities to deepen your expertise in Microsoft technologies, endpoint management, and Windows operating systems. You will have the chance to work on cutting-edge projects and stay up-to-date with the latest industry trends.
Leadership Growth: As you gain experience in this role, you may have the opportunity to take on more responsibilities and eventually move into a leadership position within the Global Delivery Team.
Customer Success Growth: This role provides ample opportunities to develop your customer-facing skills and gain experience driving customer success. You will work closely with customers to understand their needs and help them achieve their desired outcomes.

📝 Enhancement Note: This role offers significant growth opportunities for experienced DevOps Engineers looking to expand their expertise in Microsoft technologies and customer success. The role provides a unique opportunity to work closely with customers and help them achieve their desired outcomes with Microsoft technology.

🌐 Work Environment

Office Type: Microsoft's Luxembourg office is a modern, collaborative workspace designed to foster innovation and creativity. The office features open-plan workspaces, meeting rooms, and breakout areas for employees to use.

Office Location(s): Microsoft's Luxembourg office is located in Kirchberg, a modern business district with easy access to public transportation and amenities.

Workspace Context:

Collaborative Workspace: The office features open-plan workspaces that encourage collaboration and communication among team members.
Technology & Tools: Microsoft provides its employees with state-of-the-art technology and tools to help them perform their jobs effectively. This includes laptops, monitors, and access to Microsoft's extensive suite of software and services.
Cross-Functional Collaboration: The CE&S organization works closely with other teams within Microsoft, such as Sales, Marketing, and Product Development, to ensure that customers' needs are met and that Microsoft's products and services are aligned with market demands.

Work Schedule: This role follows a standard full-time work schedule, with flexible working hours available depending on customer delivery requirements. The role is hybrid, with the expectation to work on-site 3 days per week and remotely 2 days per week.

📝 Enhancement Note: Microsoft's work environment is characterized by a strong focus on collaboration, innovation, and customer success. The company provides its employees with state-of-the-art technology and tools to help them perform their jobs effectively and fosters a culture of inclusion and diversity.

📄 Application & Technical Interview Process

Interview Process:

Technical Assessment (1 hour): A hands-on technical assessment to evaluate your expertise in Microsoft technologies, endpoint management, and Windows operating systems. This may include tasks such as configuring Windows Server, managing Group Policy Objects, or implementing Intune.
Customer Success Case Study (1 hour): A case study-based interview to assess your customer-facing skills and experience driving customer success. You will be presented with a hypothetical customer scenario and asked to develop a solution and present it to the interview panel.
Behavioral Interview (30 minutes): A behavioral interview to assess your problem-solving skills, communication skills, and cultural fit with Microsoft. You will be asked to describe your approach to resolving technical issues, working with customers, and collaborating with team members.
Final Interview (30 minutes): A final interview with the hiring manager to discuss your fit for the role, answer any remaining questions, and make a final decision.

Portfolio Review Tips:

Demonstrate Your Expertise: Highlight your experience with Microsoft technologies, endpoint management, and Windows operating systems in your portfolio. Include case studies and projects that showcase your technical skills and the positive impact you've had on customers.
Showcase Your Customer Success Skills: Include examples of how you've driven customer success and resolved technical issues in your portfolio. This could include customer testimonials, project outcomes, or before-and-after comparisons.
Highlight Your Problem-Solving Skills: Include examples of how you've approached and resolved complex technical challenges in your portfolio. This could include step-by-step guides, technical diagrams, or code snippets.

Technical Challenge Preparation:

Brush Up on Your Microsoft Technologies: Review your knowledge of Microsoft's endpoint management and configuration solutions, Windows operating systems, and cloud-based services. Familiarize yourself with the latest features and updates.
Practice Your Customer Success Skills: Prepare for customer success case studies by practicing your problem-solving skills, communication skills, and ability to think on your feet. Consider using the STAR method (Situation, Task, Action, Result) to structure your responses.
Prepare for Behavioral Interview Questions: Reflect on your past experiences and prepare examples that demonstrate your problem-solving skills, communication skills, and ability to work with customers. Be ready to discuss your approach to resolving technical issues and driving customer success.

ATS Keywords:

Microsoft Technologies: Windows Server, Windows Client, Intune, Configuration Manager, Azure, Office 365, Dynamics 365
Endpoint Management: Device Management, Mobile Device Management, Desktop Management, Security, Compliance
Customer Success: Customer Relationship Management, Customer Experience, Customer Satisfaction, Customer Success Management
Problem-Solving: Troubleshooting, Debugging, Root Cause Analysis, Incident Management
Communication: Stakeholder Management, Presentation Skills, Written Communication, Verbal Communication
Collaboration: Teamwork, Cross-Functional Collaboration, Agile Methodologies, Project Management

📝 Enhancement Note: Microsoft's interview process is designed to evaluate your technical expertise, customer success skills, and cultural fit with the company. The process involves a combination of technical assessments, case studies, and behavioral interviews to ensure that you are the right fit for the role.

🛠 Technology Stack & Web Infrastructure

Microsoft Technologies:

Windows Server: Proven expertise in Windows Server administration, including Active Directory, Group Policy, and Remote Desktop Services.
Windows Client: Strong knowledge of Windows Client management, including desktop deployment, user profile management, and application virtualization.
Intune & Configuration Manager: Experience with Microsoft's endpoint management solutions, including Intune and Configuration Manager. Familiarity with device management, mobile device management, and security and compliance features.
Azure: Experience with Microsoft's cloud-based services, including Azure Active Directory, Azure Virtual Machines, and Azure Site Recovery.
Office 365 & Dynamics 365: Familiarity with Microsoft's productivity suite and customer relationship management platform.

Endpoint Management:

Device Management: Experience managing devices, including desktop and mobile devices, using Microsoft's endpoint management solutions.
Mobile Device Management: Experience managing mobile devices, including smartphones and tablets, using Microsoft's endpoint management solutions.
Security & Compliance: Experience implementing security and compliance features using Microsoft's endpoint management solutions, including data encryption, access control, and auditing.

Customer Success:

Customer Relationship Management: Experience managing customer relationships using CRM software, such as Dynamics 365.
Customer Experience: Experience designing and implementing customer experiences that drive customer success and satisfaction.
Customer Success Management: Experience managing customer success using customer success management software and processes.

Problem-Solving:

Troubleshooting: Experience troubleshooting technical issues using a structured approach, such as the troubleshooting process or the five whys.
Debugging: Experience debugging code and identifying the root cause of technical issues.
Incident Management: Experience managing incidents and service requests using incident management processes and tools.

Communication:

Stakeholder Management: Experience managing stakeholders, including customers, team members, and executives, to ensure that their needs are met and that projects are delivered successfully.
Presentation Skills: Experience delivering presentations to customers, team members, and executives to communicate complex technical concepts and drive consensus.
Written Communication: Experience documenting technical processes, procedures, and best practices using clear and concise language.
Verbal Communication: Experience communicating effectively with customers, team members, and executives using clear and concise language.

Collaboration:

Teamwork: Experience working collaboratively with team members to deliver projects and achieve shared goals.
Cross-Functional Collaboration: Experience working with cross-functional teams, including sales, marketing, and product development, to ensure that customer needs are met and that products and services are aligned with market demands.
Agile Methodologies: Experience working with Agile methodologies, such as Scrum or Kanban, to deliver projects and manage workloads.
Project Management: Experience managing projects using project management tools and processes, such as Microsoft Project or Jira.

📝 Enhancement Note: Microsoft's technology stack is centered around its comprehensive suite of software and services, including Windows operating systems, Office productivity suite, and cloud-based solutions. This role requires expertise in Microsoft technologies, endpoint management, and customer success.

👥 Team Culture & Values

Microsoft's Values:

Customer Obsessed: Microsoft is committed to understanding and meeting the needs of its customers, both internal and external. This role requires a strong customer-centric mindset and a focus on driving customer success.
One Microsoft: Microsoft fosters a culture of collaboration and teamwork across its global organization. This role involves working closely with customers and cross-functional teams to deliver projects and achieve shared goals.
One Microsoft Way: Microsoft values respect, integrity, and accountability in its interactions with customers, partners, and employees. This role requires a strong commitment to these values and a focus on delivering exceptional customer experiences.
Growth Mindset: Microsoft encourages a growth mindset, where employees are committed to continuous learning and improvement. This role offers opportunities to deepen your expertise in Microsoft technologies and customer success.

Collaboration Style:

Cross-Functional Integration: Microsoft's CE&S organization works closely with other teams within the company, such as Sales, Marketing, and Product Development, to ensure that customer needs are met and that Microsoft's products and services are aligned with market demands.
Code Review Culture: Microsoft fosters a culture of code review and peer programming to ensure that its software and services are of the highest quality.
Knowledge Sharing: Microsoft encourages knowledge sharing and technical mentoring to ensure that its employees are up-to-date with the latest industry trends and best practices.

📝 Enhancement Note: Microsoft's company culture is characterized by a strong focus on customer success, collaboration, and continuous learning and improvement. The company values respect, integrity, and accountability in its interactions with customers, partners, and employees.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Windows Server & Client Management: Experience managing Windows Server and Client environments at scale, including large-scale deployments, updates, and migrations.
Endpoint Management: Experience managing endpoint estates using Microsoft's endpoint management solutions, including device management, mobile device management, and security and compliance features.
Cloud Migration: Experience migrating on-premises environments to the cloud using Microsoft's cloud-based services, including Azure and Office 365.
Customer Success: Experience driving customer success and resolving technical issues in a customer-facing role. This may involve managing customer expectations, developing solutions that meet customer needs, and ensuring that projects are delivered successfully.

Learning & Development Opportunities:

Technical Skill Development: This role offers opportunities to deepen your expertise in Microsoft technologies, endpoint management, and customer success. You will have the chance to work on cutting-edge projects and stay up-to-date with the latest industry trends.
Customer Success Management: This role provides ample opportunities to develop your customer-facing skills and gain experience driving customer success. You will work closely with customers to understand their needs and help them achieve their desired outcomes with Microsoft technology.
Leadership Development: As you gain experience in this role, you may have the opportunity to take on more responsibilities and eventually move into a leadership position within the Global Delivery Team. This could involve managing a team of engineers or architects, driving strategic initiatives, or contributing to the development of Microsoft's endpoint management and configuration solutions.

📝 Enhancement Note: This role offers significant technical challenges and growth opportunities for experienced DevOps Engineers looking to expand their expertise in Microsoft technologies and customer success. The role provides a unique opportunity to work closely with customers and help them achieve their desired outcomes with Microsoft technology.

💡 Interview Preparation

Technical Questions:

Microsoft Technologies: Brush up on your knowledge of Microsoft's endpoint management and configuration solutions, Windows operating systems, and cloud-based services. Be prepared to discuss your experience with these technologies and how you've used them to drive customer success and resolve technical issues.
Customer Success: Prepare for customer success case studies by practicing your problem-solving skills, communication skills, and ability to think on your feet. Consider using the STAR method (Situation, Task, Action, Result) to structure your responses. Be ready to discuss your approach to resolving technical issues and driving customer success.
Problem-Solving: Review your problem-solving skills and be ready to discuss your approach to troubleshooting, debugging, and incident management. Be prepared to provide specific examples of how you've resolved technical issues in the past.

Company & Culture Questions:

Microsoft's Values: Familiarize yourself with Microsoft's values, including customer obsession, one Microsoft, one Microsoft way, and growth mindset. Be prepared to discuss how you embody these values in your work and how you would apply them in this role.
Customer Success: Prepare for questions about Microsoft's customer success approach and how you would drive customer success in this role. Be ready to discuss your experience with customer success management, customer experience design, and customer relationship management.
Collaboration: Review Microsoft's collaboration style and be ready to discuss how you would work with cross-functional teams, including sales, marketing, and product development, to ensure that customer needs are met and that Microsoft's products and services are aligned with market demands.

Portfolio Presentation Strategy:

Technical Deep Dive: Prepare a deep dive into your technical expertise, including your experience with Microsoft technologies, endpoint management, and customer success. Include specific examples of how you've used these technologies to drive customer success and resolve technical issues.
Customer Success Case Study: Prepare a case study that demonstrates your customer success skills and experience driving customer success. Include specific examples of how you've worked with customers to understand their needs and help them achieve their desired outcomes with Microsoft technology.
Problem-Solving Demonstration: Prepare a demonstration of your problem-solving skills, including your approach to troubleshooting, debugging, and incident management. Include specific examples of how you've resolved technical issues in the past.

📝 Enhancement Note: Microsoft's interview process is designed to evaluate your technical expertise, customer success skills, and cultural fit with the company. The process involves a combination of technical assessments, case studies, and behavioral interviews to ensure that you are the right fit for the role.

📌 Application Steps

To apply for this Cloud Solution Architect position at Microsoft:

Submit your application through the Microsoft Careers website.
Customize your portfolio to highlight your expertise in Microsoft technologies, endpoint management, and customer success. Include specific examples of how you've used these technologies to drive customer success and resolve technical issues.
Optimize your resume for web technology roles, emphasizing your project highlights and technical skills. Include relevant keywords to improve your resume's visibility in applicant tracking systems.
Prepare for technical interviews by practicing your problem-solving skills, communication skills, and ability to think on your feet. Consider using the STAR method (Situation, Task, Action, Result) to structure your responses. Be ready to discuss your approach to resolving technical issues and driving customer success.
Research Microsoft's customer success approach and how you would drive customer success in this role. Be ready to discuss your experience with customer success management, customer experience design, and customer relationship management.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web development/server administration industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Modern Work - Cloud Solution Architect