📍 Job Overview

Job Title: Missile Defense Agency (MDA) NOC Technician IV
Company: Leidos
Location: Sunset, UT
Job Type: On-site
Category: Server Administration & Infrastructure
Date Posted: July 30, 2025
Experience Level: Intermediate (2-5 years)
Remote Status: On-site

🚀 Role Summary

Primary Responsibilities: Monitor network events, manage incident tickets, and provide technical support to ensure network reliability.
Key Technologies: Network monitoring, fault management, incident analysis, service restoration, and coordination with other service providers.

📝 Enhancement Note: This role focuses on network operations center (NOC) management, requiring a strong background in network monitoring, incident management, and technical support. The ideal candidate will have experience with various network technologies and a solid understanding of network topologies.

💻 Primary Responsibilities

Network Monitoring & Event Management:
- Monitor network events and element management failures in real-time across multiple monitoring tools.
- Proactively analyze alarms and provide detailed analyses leading to resolution of alarm conditions, including filtering and correlating fault information.
- Identify fault conditions, isolate root causes, and coordinate correction of fault situations regardless of the fault in the infrastructure.
Incident Management & Resolution:
- Triage and manage ticket queues, providing feedback and guidance for tickets of concern.
- Support incident correlation and fault analysis, identifying failed network elements, and coordinating correction with other service providers as necessary.
- Verify that service has been restored upon resolution of all customer-initiated tickets.
Service Restoration & Coordination:
- Restore networks and services to full operation, coordinating with other service providers as necessary to track service restoration and meet service level agreements (SLAs).
- Identify failures attributable to different causes and impacts, and conduct reroute and normalization of services and circuits due to outages, degradation, or Authorized Service Interruptions (ASIs).
- Provide updates on outages from technicians and/or government incident tickets until a resolution or path to resolution is identified and documented in the ticket.
Customer Support & Communication:
- Provide 24/7/365 sustainment support for outages, degradation of services, and Tier 1/Tier 2 support.
- Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods.
- Work directly with leadership to evaluate and provide feedback for training, standard operating procedures, and tools capabilities.
Technical Expertise & Leadership:
- Demonstrate knowledge of training, standard operating procedures, and tools within Operations & Maintenance (O&M).
- Assist in monitoring training Network controllers within O&M and assist in training junior-level Network controllers within O&M.
- Effectively communicate with the O&M team, the customer, and outside leadership to obtain or provide information on significant events or changes within the Defense Information System Network (DISN).
- Provide technical advice and insight to peers, leadership, other NOCs within O&M, and customers to assist in resolution of complex issues.

📝 Enhancement Note: This role requires a strong technical background in network management, with experience in incident management, fault isolation, and service restoration. The ideal candidate will have a broad understanding of network topologies and a comprehensive understanding of networking principles, theories, and concepts.

🎓 Skills & Qualifications

Education: High school diploma or equivalent

Experience: 3-5 years of experience in network management, incident management, or a related field

Required Skills:

Network monitoring and event management
Incident management and fault analysis
Service restoration and coordination
Technical support and customer communication
Network topologies and network management principles
Experience with routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, and Optical Switching
Active Secret security clearance, with the ability to obtain a Top-Secret security clearance

Preferred Skills:

Experience with Remedy ticketing system
Knowledge of Defense Information Systems Network (DISN) and Global Operations Center (DGOC)
Familiarity with DoD-8570 IAT Level 2 certification (Security+ CE, or equivalent)

📝 Enhancement Note: While the job listing does not specify preferred skills, having experience with the Remedy ticketing system, knowledge of the DISN and DGOC, and familiarity with the DoD-8570 IAT Level 2 certification would be beneficial for this role.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate experience in network monitoring, incident management, and service restoration through relevant projects and case studies.
Highlight proficiency in network management tools, fault isolation techniques, and service restoration strategies.
Showcase strong communication skills and customer support capabilities through project testimonials or success stories.

Technical Documentation:

Provide detailed documentation of network management processes, incident management procedures, and service restoration strategies.
Include examples of network diagrams, network topologies, and fault management processes.
Demonstrate understanding of network security principles and compliance with relevant security standards.

📝 Enhancement Note: As this role focuses on network management and incident resolution, the portfolio should emphasize the candidate's technical expertise in network monitoring, incident management, and service restoration. Include case studies, network diagrams, and documentation that showcase the candidate's ability to manage complex network environments and resolve incidents effectively.

💵 Compensation & Benefits

Salary Range: $50,050 - $90,475 per year (based on Leidos' provided pay range)

Benefits:

Health and wellness programs
Income protection
Paid leave
Retirement

Working Hours: 40 hours per week, with 24/7 on-call rotation for incident management and service restoration

📝 Enhancement Note: The provided salary range is a general guideline and may vary based on factors such as responsibilities, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

🎯 Team & Company Context

Company Culture: Leidos is a global science and technology solutions leader, providing innovative solutions to customers in the defense, intelligence, homeland security, civil, and health markets. The company's culture emphasizes innovation, collaboration, and a commitment to delivering exceptional results for its customers.

Team Structure:

The NOC Technician IV role is part of the Leidos Digital Modernization Sector and Global Solutions Management-Operations II (GSMO-II) team.
This role supports the Missile Defense Agency (MDA) Operations Support Cell at Hill AFB, UT.
The team consists of network controllers, network engineers, and other technical specialists responsible for managing the DISN and providing global situational awareness support.

Development Methodology:

Leidos follows Agile methodologies for software development and project management, with a focus on continuous improvement and customer satisfaction.
The company emphasizes collaboration, communication, and knowledge sharing to drive innovation and deliver high-quality solutions to its customers.

Company Website: Leidos

📝 Enhancement Note: Leidos' culture emphasizes innovation, collaboration, and a commitment to delivering exceptional results for its customers. The company's team structure and development methodologies support a dynamic and agile work environment, fostering continuous learning and improvement.

📈 Career & Growth Analysis

Web Technology Career Level: Intermediate (2-5 years of experience)

Reporting Structure: The NOC Technician IV reports to the Network Controller Manager within the Leidos Digital Modernization Sector and Global Solutions Management-Operations II (GSMO-II) team.

Technical Impact: This role has a significant impact on the Defense Information System Network (DISN), ensuring network reliability, and providing global situational awareness support to the Missile Defense Agency (MDA) and other national security organizations.

Growth Opportunities:

Technical Skill Development: Leidos offers training and development opportunities to help employees advance their technical skills and career progression. This role provides exposure to various network technologies, incident management, and service restoration strategies, enabling the candidate to expand their skillset and take on more complex challenges.
Leadership & Mentoring: As an experienced NOC Technician, the candidate may have the opportunity to mentor junior team members, share their expertise, and contribute to the development of training materials and standard operating procedures.
Architecture & Design: With experience and demonstrated technical expertise, the candidate may have the opportunity to contribute to network architecture and design decisions, driving innovation and improvement in the DISN.

📝 Enhancement Note: This role offers significant growth opportunities for technical skill development, leadership, and architecture contributions. The candidate's experience and expertise in network management, incident management, and service restoration will be invaluable in driving innovation and improvement within the DISN.

🌐 Work Environment

Office Type: On-site, with a 24/7 operations center at Hill AFB, UT

Office Location(s): Sunset, UT

Workspace Context:

The NOC Technician IV works in a collaborative, 24/7 operations center environment, with access to multiple monitoring tools, network diagrams, and fault management processes.
The workspace includes multiple monitors, testing devices, and communication tools for incident management and customer support.
The team works closely with other NOCs, network engineers, and technical specialists to ensure network reliability and provide global situational awareness support.

Work Schedule: Rotating shifts, including evenings, weekends, and holidays, to provide 24/7/365 support for the DISN.

📝 Enhancement Note: The on-site, 24/7 operations center environment requires strong communication, collaboration, and time management skills. The candidate must be able to work effectively in a dynamic, fast-paced environment and manage multiple priorities simultaneously.

📄 Application & Technical Interview Process

Interview Process:

Technical Phone Screen: Assess the candidate's technical skills, experience, and understanding of network management, incident management, and service restoration.
On-site Technical Interview: Evaluate the candidate's problem-solving skills, fault isolation techniques, and service restoration strategies through hands-on exercises and case studies. Assess the candidate's communication skills, customer support capabilities, and cultural fit.
Final Decision: Make a hiring decision based on the candidate's technical skills, experience, and cultural fit.

Portfolio Review Tips:

Highlight relevant projects and case studies that demonstrate the candidate's experience in network monitoring, incident management, and service restoration.
Include network diagrams, fault management processes, and service restoration strategies to showcase the candidate's technical expertise.
Emphasize the candidate's strong communication skills and customer support capabilities through project testimonials or success stories.

Technical Challenge Preparation:

Brush up on network management principles, incident management techniques, and service restoration strategies.
Review network topologies, fault isolation techniques, and service restoration processes.
Practice problem-solving exercises and case studies to demonstrate the candidate's technical expertise and ability to manage complex network environments.

📝 Enhancement Note: The interview process focuses on assessing the candidate's technical skills, experience, and cultural fit. The portfolio review and technical challenge preparation should emphasize the candidate's expertise in network management, incident management, and service restoration, as well as strong communication and customer support capabilities.

🛠 Technology Stack & Web Infrastructure

Network Monitoring & Event Management Tools:

Remedy (ticketing system)
Multiple monitoring tools (specific tools not mentioned in the job listing)

Network Technologies:

Routers (CISCO, Juniper, etc.)
Switches (CISCO, Juniper, etc.)
Crypto devices
Routing protocols (DSN/DRSN, etc.)
Video Services
Promina
MSPP
DWDM
Optical Switching

Incident Management & Service Restoration Tools:

Fault management processes and procedures
Service restoration strategies and tools
Coordination and communication tools for working with other service providers

📝 Enhancement Note: The technology stack for this role includes various network technologies, incident management tools, and service restoration strategies. The candidate should have experience with these technologies and be able to demonstrate their proficiency in managing complex network environments.

👥 Team Culture & Values

Network Operations Center (NOC) Values:

Reliability: Ensuring network availability and minimizing downtime through proactive monitoring, incident management, and service restoration.
Collaboration: Working closely with other NOCs, network engineers, and technical specialists to provide global situational awareness support and drive network reliability.
Continuous Improvement: Fostering a culture of continuous learning, improvement, and innovation to drive network performance and customer satisfaction.
Customer Focus: Prioritizing customer needs and providing exceptional support to ensure network reliability and meet service level agreements (SLAs).

Team Dynamics:

The NOC Technician IV works closely with other NOC team members, network engineers, and technical specialists to ensure network reliability and provide global situational awareness support.
The team emphasizes collaboration, communication, and knowledge sharing to drive innovation and deliver high-quality solutions to its customers.
The NOC Technician IV contributes to the development of training materials, standard operating procedures, and best practices to support the team's continuous improvement and growth.

📝 Enhancement Note: The NOC values and team dynamics emphasize collaboration, continuous improvement, and customer focus. The candidate should have strong communication skills, a commitment to continuous learning, and a customer-centric mindset to thrive in this role.

🌐 Challenges & Growth Opportunities

Technical Challenges:

Network Complexity: Managing complex network environments with multiple technologies, topologies, and service providers.
Incident Volume & Variety: Handling a high volume of incidents with varying causes, impacts, and priorities.
Service Restoration: Restoring networks and services to full operation within agreed service level agreements (SLAs) and minimizing downtime.

Learning & Development Opportunities:

Technical Skill Development: Expanding knowledge of network technologies, incident management, and service restoration strategies through hands-on experience, training, and mentoring opportunities.
Leadership & Mentoring: Developing leadership and mentoring skills by contributing to the development of training materials, standard operating procedures, and best practices.
Emerging Technologies: Staying up-to-date with emerging network technologies, incident management tools, and service restoration strategies to drive innovation and improvement within the DISN.

📝 Enhancement Note: This role offers significant technical challenges and learning opportunities for candidates looking to expand their network management, incident management, and service restoration skills. The candidate's ability to adapt to a dynamic, fast-paced environment and manage multiple priorities simultaneously will be crucial for success in this role.

💡 Interview Preparation

Technical Questions:

Network Topologies & Management: Describe your experience with network topologies, network management principles, and fault isolation techniques. Provide examples of complex network environments you've managed and the strategies you've employed to ensure network reliability.
Incident Management & Resolution: Walk through your process for incident management, from initial detection to resolution. Describe how you prioritize incidents, coordinate with other service providers, and ensure service restoration within agreed service level agreements (SLAs).
Service Restoration & Coordination: Explain your approach to service restoration and coordination with other service providers. Describe how you identify failures, conduct reroute and normalization of services, and document the process in the configuration management database (CMDB).
Network Monitoring & Event Management: Discuss your experience with network monitoring tools, alarm surveillance, and fault management. Describe how you proactively analyze alarms, provide detailed analyses leading to resolution of alarm conditions, and maintain a centralized, known error database containing defects, failures, causes, and repair actions.

Company & Culture Questions:

Leidos Culture: How do you align with Leidos' culture of innovation, collaboration, and a commitment to delivering exceptional results for customers?
Team Dynamics: Describe your experience working in a collaborative, 24/7 operations center environment. How do you manage multiple priorities simultaneously and ensure effective communication with team members, network engineers, and technical specialists?
Customer Focus: How do you prioritize customer needs and provide exceptional support to ensure network reliability and meet service level agreements (SLAs)?
Continuous Improvement: How do you contribute to a culture of continuous learning, improvement, and innovation to drive network performance and customer satisfaction?

Portfolio Presentation Strategy:

Technical Expertise: Highlight your proficiency in network management, incident management, and service restoration through relevant projects, case studies, and network diagrams.
Communication Skills: Emphasize your strong communication skills and customer support capabilities through project testimonials, success stories, and examples of effective collaboration with team members, network engineers, and technical specialists.
Problem-Solving Skills: Demonstrate your ability to manage complex network environments, isolate faults, and restore services within agreed service level agreements (SLAs) through hands-on exercises, case studies, and problem-solving scenarios.

📝 Enhancement Note: The interview preparation focuses on assessing the candidate's technical skills, experience, and cultural fit. The candidate should emphasize their expertise in network management, incident management, and service restoration, as well as strong communication and customer support capabilities.

📌 Application Steps

To apply for the Missile Defense Agency (MDA) NOC Technician IV position at Leidos:

Customize Your Resume: Highlight your relevant experience in network management, incident management, and service restoration. Include specific keywords and phrases from the job listing to optimize your resume for applicant tracking systems (ATS).
Prepare Your Portfolio: Curate a portfolio showcasing your experience in network monitoring, incident management, and service restoration. Include network diagrams, fault management processes, and service restoration strategies to demonstrate your technical expertise.
Research the Company & Role: Familiarize yourself with Leidos' culture, team dynamics, and the specific requirements of the NOC Technician IV role. Prepare thoughtful questions to ask during the interview process to demonstrate your interest and understanding of the position.
Practice Interview Questions & Answers: Review the technical and company-specific interview questions and prepare detailed, concise, and structured responses. Practice your delivery and timing to ensure you can effectively communicate your expertise and fit for the role within the given time constraints.
Apply Online: Submit your application through the Leidos job portal, following the instructions provided in the job listing. Ensure you include all required documents and follow any specific formatting guidelines.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web technology industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Missile Defense Agency (MDA) NOC Technician IV