📍 Job Overview

Job Title: Midrange - Cloud Operations Support
Company: Amdocs
Location: Guadalajara, Jalisco, Mexico
Job Type: Full-Time, Hybrid
Category: DevOps, Cloud Infrastructure
Date Posted: June 24, 2025
Experience Level: 5-10 years
Remote Status: On-site with hybrid flexibility

🚀 Role Summary

📝 Enhancement Note: This role focuses on managing specific modules within applications, providing technical support, and driving continuous improvements in software and business processes. The ideal candidate will have a strong background in DevOps, with expertise in Azure and hands-on experience with Terraform, Packer, and Python scripting.

💻 Primary Responsibilities

📝 Enhancement Note: The primary responsibilities revolve around owning specific modules, providing technical support, and driving improvements. The role also involves presenting demos, investigating issues, and representing the team in discussions related to products or modules.
Module Ownership & Technical Support:
- Accountable for specific modules within an application, providing technical support and guidance during solution design for new requirements and problem resolution for critical/complex issues.
- Ensure code is maintainable, scalable, and supportable.
Product Demonstrations:
- Present demos of software products to partners and internal/external customers, using technical knowledge to influence the direction and evolution of the product/solution.
Issue Investigation & Risk Mitigation:
- Investigate issues by reviewing/debugging code and providing fixes or workarounds.
- Review changes for operability to maintain existing software solutions and highlight risks, helping to mitigate risks from technical aspects.
Continuous Improvement & Innovation:
- Bring continuous improvements/efficiencies to the software or business processes by utilizing software engineering tools and various innovative techniques.
- Reduce design complexity, reduce time to response, and simplify the client/end-user experience through automation.
Technical Leadership & Collaboration:
- Represent/lead discussions related to product/application/modules/team (e.g., leads technical design reviews).
- Establish relationships with internal customers/partners.

🎓 Skills & Qualifications

Education:

Bachelor's degree in Science/IT/Computing or equivalent.

Experience:

7-8 years of experience as a software engineer or software support engineer.
6+ years of experience in DevOps.

Required Skills:

Certified in AZ-104.
Hands-on knowledge of Terraform & Packer.
Azure environment creation and maintenance of CD Pipeline.
Expert in troubleshooting issues in Azure env and providing guidance to other members.
Good hands-on with UNIX Scripting and Advanced Python Scripting.

Preferred Skills:

Certified in AZ-400.
Knowledge of AWS or AWS Certifications.
Good hands-on experience with at least one programming language: Java, C++.
SQL.
Prior knowledge of Application migration to Cloud.

Soft Skills:

Team Player.
Good Communication skills.
Multi-tasking and ability to prioritize effectively.
Flexible to work in rotation Shift as per need of the Business.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate proficiency in Azure environment creation and maintenance, highlighting specific projects or case studies.
Showcase problem-solving skills and expertise in troubleshooting issues in Azure environments.
Display hands-on experience with Terraform, Packer, UNIX Scripting, and Python Scripting through relevant projects or examples.

Technical Documentation:

Provide documentation for Azure environments, including deployment processes, server configurations, and testing methodologies.
Include code comments, version control, and documentation standards for all projects showcased in the portfolio.

💵 Compensation & Benefits

Salary Range:

The salary range for this role is estimated to be between MXN 150,000 and MXN 200,000 per year, based on market research for DevOps roles in Guadalajara, Mexico.

Benefits:

Health.
Dental.
Paid Time Off.
Parental Leave.

Working Hours:

The role requires working 40 hours per week, with flexibility to work in rotation shifts as needed by the business.

🎯 Team & Company Context

Company Culture:

Industry: Amdocs operates in the software and technology sector, providing software products and services to the communication and media industry.
Company Size: Amdocs has approximately 30,000 employees globally, offering a large and diverse work environment for web development and server administration professionals.
Founded: Amdocs was founded in 1982, with a history of innovation and growth in the technology industry.

Team Structure:

The team size and specialization areas are not specified in the job listing.
The reporting structure and hierarchy are not specified in the job listing.
Cross-functional collaboration with other teams, such as design and marketing, is not mentioned in the job listing.

Development Methodology:

The development process, code review, testing, and quality assurance practices are not specified in the job listing.
Deployment strategies, CI/CD pipelines, and server management are not specified in the job listing.

Company Website: Amdocs

📝 Enhancement Note: The company culture, team structure, and development methodology should be verified directly with the hiring organization, as the job listing does not provide detailed information on these aspects.

📈 Career & Growth Analysis

Web Technology Career Level:

This role is at the mid-level of the web technology career path, focusing on managing specific modules, providing technical support, and driving continuous improvements in software and business processes.

Reporting Structure:

The reporting relationships and web technology team dynamics are not specified in the job listing.

Technical Impact:

The role has a significant technical impact on software products, user experience, and infrastructure decisions, as it involves owning specific modules, providing technical support, and driving improvements.

Growth Opportunities:

Technical Growth: The role offers opportunities for technical growth through continuous learning, problem-solving, and driving improvements in software and business processes.
Leadership Development: The role provides opportunities for technical leadership and mentoring within the team, as it involves representing the team in discussions related to products or modules.
Architecture Decisions: The role may involve making architecture decisions, contributing to the overall design and direction of the software products.

📝 Enhancement Note: The career analysis is based on the role's responsibilities, required skills, and the web technology industry standards. However, the specific growth opportunities should be verified directly with the hiring organization.

🌐 Work Environment

Office Type:

The office type is not specified in the job listing.

Office Location(s):

Guadalajara, Jalisco, Mexico.

Workspace Context:

The collaborative web development environment, development tools, multiple monitors, and testing devices available are not specified in the job listing.
The web development team interaction and cross-functional collaboration opportunities are not mentioned in the job listing.

Work Schedule:

The work schedule is not specified in the job listing.

📝 Enhancement Note: The work environment, workspace context, and work schedule should be verified directly with the hiring organization, as the job listing does not provide detailed information on these aspects.

📄 Application & Technical Interview Process

Interview Process:

The interview process is not specified in the job listing.

Portfolio Review Tips:

📝 Enhancement Note: As the role focuses on DevOps and cloud infrastructure, the portfolio should highlight Azure environment creation and maintenance, troubleshooting skills, and hands-on experience with Terraform, Packer, UNIX Scripting, and Python Scripting. The portfolio should also include documentation for Azure environments, deployment processes, server configurations, and testing methodologies.

Technical Challenge Preparation:

📝 Enhancement Note: The technical challenge preparation should focus on Azure environment creation and maintenance, troubleshooting issues in Azure environments, and hands-on experience with Terraform, Packer, UNIX Scripting, and Python Scripting. The preparation should also include understanding Azure deployment processes, server configurations, and testing methodologies.

ATS Keywords:

The ATS keywords are not specified in the job listing.

📝 Enhancement Note: The interview process, portfolio review tips, technical challenge preparation, and ATS keywords should be verified directly with the hiring organization, as the job listing does not provide detailed information on these aspects.

🛠 Technology Stack & Web Infrastructure

Cloud Infrastructure Technologies:

Azure (environment creation, maintenance, and CD Pipeline).
Terraform & Packer (infrastructure as code and deployment automation).

Programming & Scripting Languages:

Python (advanced scripting).
UNIX Scripting (good hands-on experience).

Databases:

SQL (good hands-on experience).

📝 Enhancement Note: The technology stack and web infrastructure should be verified directly with the hiring organization, as the job listing does not provide detailed information on these aspects.

👥 Team Culture & Values

Web Development Values:

The web development values specific to the company are not specified in the job listing.

Collaboration Style:

The collaboration approach, code review culture, and peer programming practices are not specified in the job listing.

📝 Enhancement Note: The web development values and collaboration style should be verified directly with the hiring organization, as the job listing does not provide detailed information on these aspects.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Azure Environment Management: Managing and maintaining Azure environments, ensuring high availability, scalability, and performance.
Troubleshooting & Problem-Solving: Expertise in troubleshooting issues in Azure environments and providing guidance to other team members.
Continuous Improvement: Bringing continuous improvements and efficiencies to software or business processes through automation and innovative techniques.

Learning & Development Opportunities:

Technical Skill Development: Opportunities for continuous learning and skill development in Azure, Terraform, Packer, UNIX Scripting, and Python Scripting.
Certification & Community Involvement: Opportunities for certification in Azure and other relevant technologies, as well as community involvement through conferences, meetups, and online forums.
Technical Mentorship & Leadership: Opportunities for technical mentoring, leadership development, and architecture decision-making within the team.

📝 Enhancement Note: The technical challenges and learning & development opportunities should be verified directly with the hiring organization, as the job listing does not provide detailed information on these aspects.

💡 Interview Preparation

Technical Questions:

📝 Enhancement Note: The technical questions should focus on Azure environment creation and maintenance, troubleshooting issues in Azure environments, and hands-on experience with Terraform, Packer, UNIX Scripting, and Python Scripting. The questions should also cover Azure deployment processes, server configurations, and testing methodologies.

Company & Culture Questions:

📝 Enhancement Note: The company and culture questions should focus on understanding the company's mission, values, and work environment. The questions should also cover the team's dynamics, collaboration style, and growth opportunities within the organization.

Portfolio Presentation Strategy:

📝 Enhancement Note: The portfolio presentation strategy should highlight Azure environment creation and maintenance, troubleshooting skills, and hands-on experience with Terraform, Packer, UNIX Scripting, and Python Scripting. The strategy should also include documentation for Azure environments, deployment processes, server configurations, and testing methodologies.

📝 Enhancement Note: The interview preparation, including technical questions, company & culture questions, and portfolio presentation strategy, should be verified directly with the hiring organization, as the job listing does not provide detailed information on these aspects.

📌 Application Steps

To apply for this DevOps and cloud infrastructure position:

Submit your application through the application link.
Customize your portfolio with live demos and responsive examples, highlighting your Azure environment creation and maintenance skills, troubleshooting expertise, and hands-on experience with Terraform, Packer, UNIX Scripting, and Python Scripting.
Optimize your resume for DevOps roles, emphasizing your project highlights and technical skills.
Prepare for technical interviews by focusing on Azure environment creation and maintenance, troubleshooting issues in Azure environments, and hands-on experience with Terraform, Packer, UNIX Scripting, and Python Scripting. Familiarize yourself with Azure deployment processes, server configurations, and testing methodologies.
Research the company, focusing on its web technology focus and user experience understanding.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web development/server administration industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Midrange - Cloud Operations Support