Manager-Technical Support at Johnson Matthey

📍 Job Overview

Job Title: Manager-Technical Support
Company: Johnson Matthey
Location: Panki, India
Job Type: Full-Time
Category: Managerial Role in Web Infrastructure & Support
Date Posted: 2025-06-26

🚀 Role Summary

Lead and deliver projects that generate new products or processes, driving commercial value for Johnson Matthey (JM).
Provide technical support and expertise in key technology areas, working independently and taking ownership within engineering programs.
Demonstrate a passion for sustainable technology solutions and reducing carbon emissions.

📝 Enhancement Note: This role combines project management, technical support, and engineering aspects, requiring a strong background in web infrastructure, product development, and process improvement.

💻 Primary Responsibilities

Project Management: Lead and deliver projects that generate new products or processes, ensuring they are of commercial value to JM.
Technical Support: Provide expert support in key technology areas, troubleshooting issues, and offering guidance to internal teams and stakeholders.
Engineering Leadership: Take ownership within engineering programs, leading on specific issues and projects, and driving technical solutions.
Collaboration: Work cross-functionally with various teams to integrate technology solutions into business processes and products.
Stakeholder Management: Communicate complex technical concepts effectively to both technical and non-technical stakeholders.

📝 Enhancement Note: This role requires a balance of technical depth and breadth, with a strong focus on delivering results and driving commercial value through technology.

🎓 Skills & Qualifications

Education: Bachelor's degree in Computer Science, Engineering, or a related field. A Master's degree would be an asset.

Experience: Proven experience (2-5 years) in delivering projects, providing technical support, and driving process improvement in a web infrastructure or related environment.

Required Skills:

Project management skills and experience, with a focus on delivering results.
Strong technical background in web infrastructure, with expertise in at least one key technology area (e.g., server administration, networking, databases, or security).
Excellent communication and stakeholder management skills.
Passion for sustainable technology solutions and reducing carbon emissions.
Ability to work independently and take ownership of projects and tasks.

Preferred Skills:

Experience with Agile methodologies and project management tools.
Familiarity with IT service management (ITSM) frameworks, such as ITIL.
Knowledge of sustainability principles and their application to technology.
Experience with process improvement methodologies, such as Lean or Six Sigma.

📝 Enhancement Note: This role requires a blend of technical depth, project management skills, and a strong commitment to sustainability and process improvement.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

A portfolio showcasing successfully delivered projects, highlighting your role in driving commercial value and technical innovation.
Case studies demonstrating your ability to provide technical support and troubleshoot complex issues.
Evidence of your commitment to sustainability and process improvement in your previous roles.

Technical Documentation:

Detailed project documentation, including project charters, plans, and final reports.
Technical specifications and requirements documents for supported systems and processes.
Records of troubleshooting steps, resolutions, and lessons learned from support incidents.

📝 Enhancement Note: While a traditional web development portfolio may not be required for this role, demonstrating your technical expertise, project management skills, and commitment to sustainability through relevant case studies and documentation is essential.

💵 Compensation & Benefits

Salary Range: INR 15,00,000 - 20,00,000 per annum, depending on experience and qualifications. This estimate is based on market research for similar roles in the region and the required level of experience.

Benefits:

Competitive salary and benefits package.
Opportunities for professional development and growth within the organization.
A dynamic and inclusive work environment that values diversity and encourages innovation.
The chance to make a significant impact on Johnson Matthey's sustainability goals and contribute to a greener future.

Working Hours: Full-time position, with standard working hours Monday to Friday. Occasional overtime may be required to meet project deadlines or address critical technical issues.

📝 Enhancement Note: The salary range provided is an estimate based on market research and should be confirmed during the application process. Benefits may vary based on the candidate's location and role-specific requirements.

🎯 Team & Company Context

🏢 Company Culture

Industry: Johnson Matthey is a global leader in sustainable technologies, specializing in catalysts and other products that enable efficient use of the planet's natural resources. The company plays a key role in addressing global environmental challenges, such as climate change and air pollution.

Company Size: With over 14,000 employees worldwide, Johnson Matthey offers a large and diverse team environment, with ample opportunities for collaboration and professional growth.

Founded: The company was founded in 1817 and has a rich history of innovation and sustainability.

Team Structure: The technical support team at Johnson Matthey works closely with various internal teams, including research and development, manufacturing, and sales. The team is structured to provide expert support in key technology areas, with a focus on driving commercial value and process improvement.

Development Methodology: The team follows Agile project management methodologies, with a focus on delivering results and continuous improvement. They also adhere to ITIL best practices for IT service management.

Company Website: Johnson Matthey

📝 Enhancement Note: Johnson Matthey's commitment to sustainability and innovation is deeply ingrained in its company culture, making it an ideal fit for candidates passionate about making a positive environmental impact through technology.

📈 Career & Growth Analysis

Web Technology Career Level: This role is suited to an experienced professional looking to take the next step in their career, moving from a purely technical role into a managerial position with a strong technical focus.

Reporting Structure: The Manager-Technical Support reports directly to the Head of IT or a similar senior role, depending on the specific organization structure within Johnson Matthey.

Technical Impact: This role has a significant impact on Johnson Matthey's web infrastructure and technology strategy, driving commercial value through successful project delivery and expert technical support.

Growth Opportunities:

Technical Leadership: Develop your technical expertise and take on more complex projects, eventually becoming a technical lead or specialist in your area of expertise.
Managerial Growth: Expand your management skills and take on larger teams or more complex projects, potentially moving into a senior management role.
Cross-Functional Collaboration: Work closely with other teams, such as research and development or sales, to drive innovation and commercial success across the organization.

📝 Enhancement Note: This role offers significant opportunities for growth and development, both technically and managerially, within the context of Johnson Matthey's commitment to sustainability and innovation.

🌐 Work Environment

Office Type: Johnson Matthey's Panki office is a modern, collaborative workspace designed to foster innovation and cross-functional collaboration. The office features state-of-the-art technology infrastructure and comfortable workspaces.

Office Location(s): Panki, India. The office is easily accessible and offers ample parking facilities.

Workspace Context:

Collaborative Environment: The office encourages open communication and collaboration, with plenty of meeting spaces and breakout areas.
Technologically Equipped: The workspace is equipped with modern technology, including high-speed internet, multiple monitors, and specialized software tools.
Flexible Work Arrangement: While this role is primarily on-site, Johnson Matthey offers flexible work arrangements, including remote work options, depending on the specific needs of the role and the individual.

Work Schedule: Standard working hours are Monday to Friday, 9:00 AM to 5:30 PM, with a one-hour lunch break. Occasional overtime may be required to meet project deadlines or address critical technical issues.

📝 Enhancement Note: Johnson Matthey's Panki office provides a modern, collaborative workspace that supports the needs of technical professionals, fostering innovation and cross-functional collaboration.

📄 Application & Technical Interview Process

Interview Process:

Online Application Review: Your application will be reviewed by the hiring manager and HR to ensure your qualifications and experience match the role's requirements.
Phone/Video Screen: A short phone or video call to discuss your application, assess your communication skills, and gain a better understanding of your technical background.
Technical Interview: A deeper dive into your technical skills, focusing on your project management experience, web infrastructure expertise, and problem-solving abilities. You may be asked to present a case study or discuss a complex technical challenge you've faced in the past.
Final Interview: A meeting with the hiring manager or a panel of senior stakeholders to discuss your fit for the role, your career aspirations, and your long-term potential within the organization.

Portfolio Review Tips:

Highlight your project management skills and technical expertise through case studies and examples.
Demonstrate your commitment to sustainability and process improvement in your previous roles.
Showcase your ability to work effectively with both technical and non-technical stakeholders.

Technical Challenge Preparation:

Brush up on your project management skills and be prepared to discuss your approach to delivering projects on time and within budget.
Familiarize yourself with Johnson Matthey's commitment to sustainability and be ready to discuss how your technical expertise can contribute to this mission.
Review your technical skills and be prepared to discuss your expertise in at least one key technology area relevant to web infrastructure.

ATS Keywords: (Organized by category)

Project Management: Project delivery, stakeholder management, Agile methodologies, ITIL, process improvement.
Web Infrastructure: Server administration, networking, databases, security, cloud computing, IT service management.
Technical Skills: Problem-solving, troubleshooting, technical support, technical writing, documentation.
Soft Skills: Communication, collaboration, teamwork, leadership, adaptability, time management.

📝 Enhancement Note: The interview process for this role will focus on your project management skills, technical expertise, and commitment to sustainability. Be prepared to discuss your approach to delivering projects, supporting stakeholders, and driving technical innovation within a complex organization.

🛠 Technology Stack & Web Infrastructure

Web Infrastructure Technologies:

Server Platforms: Familiarity with Linux-based server platforms, such as Ubuntu or CentOS, is essential. Experience with Windows Server is an asset.
Web Servers: Experience with Apache, Nginx, or Microsoft IIS is beneficial.
Database Management Systems: Proficiency in SQL and experience with database management systems, such as MySQL, PostgreSQL, or Microsoft SQL Server.
Cloud Platforms: Familiarity with cloud platforms, such as Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Platform (GCP), is an asset.
IT Service Management: Experience with IT service management tools, such as ServiceNow, BMC Remedy, or JIRA Service Desk, is beneficial.

Project Management Tools:

Familiarity with project management tools, such as Microsoft Project, JIRA, or Trello, is essential.
Experience with Agile project management methodologies, such as Scrum or Kanban, is beneficial.

Collaboration Tools:

Proficiency in using collaboration tools, such as Microsoft Office Suite, Google Workspace, or Slack, is essential.
Experience with version control systems, such as Git, is an asset.

📝 Enhancement Note: This role requires a strong background in web infrastructure and project management, with a focus on delivering results and driving commercial value through technology. Familiarity with the specific technologies listed above is beneficial but not always required, as training and development opportunities are available.

👥 Team Culture & Values

Johnson Matthey Values:

Innovation: We encourage creativity and continuous learning to drive sustainable solutions.
Sustainability: We are committed to making a positive impact on the environment and society.
Integrity: We act with honesty and transparency in all our interactions.
Respect: We value diversity and foster an inclusive work environment.
Performance: We strive for excellence in everything we do.

Web Development Values:

User-Centric Design: We prioritize the user experience in all our technical decisions.
Collaboration: We work closely with our colleagues and stakeholders to deliver the best possible solutions.
Continuous Learning: We stay up-to-date with the latest web technologies and best practices.
Quality: We strive for excellence in our technical work, ensuring our solutions are robust, reliable, and efficient.

Collaboration Style:

Cross-Functional Integration: We work closely with various teams, including research and development, manufacturing, and sales, to integrate technology solutions into business processes and products.
Code Review Culture: We encourage peer review and knowledge sharing to ensure the quality and consistency of our technical work.
Knowledge Sharing: We foster a culture of learning and development, with regular training opportunities and mentoring programs.

📝 Enhancement Note: Johnson Matthey's commitment to sustainability, innovation, and collaboration makes it an ideal fit for candidates passionate about driving technical solutions that make a positive environmental impact.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Scalability: Design and implement web infrastructure solutions that can scale to meet the demands of a growing organization.
Security: Ensure the security and compliance of web infrastructure, protecting sensitive data and maintaining regulatory compliance.
Integration: Integrate web infrastructure with other systems and platforms, such as ERP, CRM, or MES, to support business processes and drive commercial value.
Innovation: Stay up-to-date with the latest web technologies and best practices, driving technical innovation within the organization.

Learning & Development Opportunities:

Technical Skill Development: Expand your technical expertise through training programs, workshops, and online resources.
Leadership Development: Develop your leadership skills through mentoring programs, coaching, and leadership development courses.
Architecture Decision-Making: Contribute to strategic architecture decisions, driving the technical direction of the organization.

📝 Enhancement Note: This role offers significant opportunities for growth and development, both technically and managerially, within the context of Johnson Matthey's commitment to sustainability and innovation.

💡 Interview Preparation

Technical Questions:

Project Management: Describe your approach to delivering projects on time and within budget. Can you provide an example of a challenging project you've managed in the past and how you overcame any obstacles?
Web Infrastructure: Can you discuss your experience with web infrastructure technologies, such as server administration, networking, or databases? How have you used these technologies to drive commercial value in your previous roles?
Problem-Solving: Describe a complex technical challenge you've faced in the past and how you went about solving it. What steps did you take to diagnose the problem, and what solutions did you implement to resolve it?

Company & Culture Questions:

Sustainability: How does your technical expertise contribute to Johnson Matthey's commitment to sustainability and reducing carbon emissions?
Innovation: Can you discuss a time when you drove technical innovation in your previous role? How did you identify the need for change, and what steps did you take to implement your solution?
Collaboration: How do you approach working with both technical and non-technical stakeholders? Can you provide an example of a successful collaboration in your previous role?

Portfolio Presentation Strategy:

Project Management: Highlight your project management skills and experience through case studies and examples. Be prepared to discuss your approach to delivering projects, managing stakeholders, and driving commercial value.
Technical Expertise: Showcase your technical expertise through examples of complex technical challenges you've faced in the past and how you went about solving them. Be prepared to discuss your approach to troubleshooting, problem-solving, and driving technical innovation.
Sustainability: Demonstrate your commitment to sustainability and your understanding of Johnson Matthey's mission to reduce carbon emissions through technology. Be prepared to discuss how your technical expertise can contribute to this mission.

📝 Enhancement Note: The interview process for this role will focus on your project management skills, technical expertise, and commitment to sustainability. Be prepared to discuss your approach to delivering projects, supporting stakeholders, and driving technical innovation within a complex organization.

📌 Application Steps

To apply for this Manager-Technical Support position at Johnson Matthey:

Submit Your Application: Click the "Apply" button on the job listing and complete the online application form, highlighting your relevant experience, skills, and qualifications.
Tailor Your Portfolio: Customize your portfolio to showcase your project management skills, technical expertise, and commitment to sustainability. Include case studies and examples that demonstrate your ability to deliver projects, support stakeholders, and drive technical innovation.
Prepare for the Interview: Review the interview process and tips provided above, focusing on your project management skills, technical expertise, and commitment to sustainability. Brush up on your knowledge of Johnson Matthey's mission and values, and be prepared to discuss how your technical expertise can contribute to the organization's success.
Research the Company: Familiarize yourself with Johnson Matthey's commitment to sustainability, innovation, and collaboration. Be prepared to discuss how your technical expertise and management skills can contribute to the organization's mission and values.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web development/server administration industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Manager-Technical Support