📍 Job Overview

Job Title: Manager, Technical Infrastructure Program Management, Capacity Delivery Reliability
Company: Amazon
Location: Seattle, WA, USA
Job Type: On-site
Category: Technical Program Management
Date Posted: June 17, 2025
Experience Level: 5-10 years
Remote Status: On-site

🚀 Role Summary

Lead a team to improve supply and operational execution across multiple product/platform service teams.
Develop analytical models for supply chain solutions and prepare data-driven business reviews for senior management.
Collaborate with internal development teams to guide supply chain activities and drive strategic business objectives.
Influence diverse teams and help deeply technical teams create simple solutions to meet program goals.

📝 Enhancement Note: This role requires a strong background in technical program management, data analysis, and stakeholder communication to succeed in a dynamic, customer-obsessed environment.

💻 Primary Responsibilities

Team Leadership & Mentorship: Serve as a people manager and mentor for a team of individual contributors.
Supply & Operational Execution (S&OE): Set up, lead, and continuously improve S&OE delivery capabilities across multiple product/platform service teams.
Complex Problem Solving: Lead large-scale people, process, data, and system engineering efforts to solve significantly complex or endemic problems.
Strategic Planning & Execution: Understand technical requirements, work closely with internal development teams, and execute strategic business objectives.
Risk Management & Opportunity Identification: Identify risks and opportunities in technical supply chain strategies, tool architectures, and drive appropriate actions.
Data-Driven Decision Making: Develop new analytical models for supply chain solutions and prepare detailed, data-driven business reviews for senior management.
Cross-Functional Collaboration: Influence diverse teams, rally support for initiatives, and help deeply technical teams create simple solutions to meet program goals.

📝 Enhancement Note: This role involves balancing strategic thinking with tactical execution, requiring strong analytical, creative, and communication skills to succeed.

🎓 Skills & Qualifications

Education: Bachelor's degree in Engineering, Math, Business, Supply Chain, or other related quantitative disciplines. A Master's degree is preferred.

Experience: 5+ years of experience in technical program management, process improvement, implementation, risk identification and mitigation, and project execution. 3+ years of experience in data centers and/or systems engineering. Preferred experience in high technology or consumer electronics.

Required Skills:

Technical program management experience
Data analysis and modeling skills
Supply chain management experience
Strong communication and collaboration skills
Ability to influence and drive change across diverse teams
Excellent analytical and creative thinking skills
Judgment and decision-making skills

Preferred Skills:

Experience in high technology or consumer electronics
Master's degree in engineering or advanced professional degree
Proven track record of earning trust, taking ownership, and delivering results in a fast-paced, dynamic environment
5+ years of people management experience

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate experience in technical program management, supply chain optimization, and data-driven decision-making.
Showcase examples of improving supply and operational execution, developing analytical models, and preparing business reviews.
Highlight your ability to collaborate with diverse teams and influence stakeholders to achieve program goals.

Technical Documentation:

Provide case studies or project documentation showcasing your problem-solving skills, data analysis, and strategic planning.
Include examples of your ability to identify risks, opportunities, and drive appropriate actions in technical supply chain strategies.

💵 Compensation & Benefits

Salary Range: $147,200 - $254,500 per year, depending on location and experience.

Benefits:

Medical, financial, and other benefits
Employee benefits package

Working Hours: Full-time, 40 hours per week, with flexibility for project deadlines and maintenance windows.

📝 Enhancement Note: The salary range provided is based on Amazon's compensation structure, which varies by geographic market. This range reflects the cost of labor across several US geographic markets.

🎯 Team & Company Context

🏢 Company Culture

Industry: E-commerce and cloud computing services

Company Size: Large (over 1,000,000 employees)

Founded: 1994

Team Structure:

The team is part of AWS Infrastructure Services, which owns the design, planning, delivery, and operation of all AWS global infrastructure.
The team will collaborate with various internal development teams and stakeholders to improve supply chain activities and drive strategic business objectives.

Development Methodology:

AWS follows agile methodologies for software development and project management.
The team will use data-driven approaches to improve supply and operational execution and make strategic decisions.

Company Website: https://www.amazon.com/

📝 Enhancement Note: Amazon's culture is known for its customer obsession, innovation, and continuous improvement. This role requires a strong focus on customer needs and a willingness to adapt and change in a dynamic environment.

📈 Career & Growth Analysis

Web Technology Career Level: This role is a senior-level technical program management position, requiring a strong background in technical program management, data analysis, and stakeholder communication.

Reporting Structure: The Manager TIPM will report to the Director of Technical Infrastructure Program Management and will manage a team of individual contributors.

Technical Impact: The role will have a significant impact on AWS's global infrastructure, ensuring the highest standards for safety, security, and customer satisfaction while providing seemingly infinite capacity at the lowest possible cost.

Growth Opportunities:

Grow as a technical leader and mentor within the AWS organization.
Develop expertise in technical infrastructure program management, supply chain optimization, and data-driven decision-making.
Expand your influence and impact within AWS by driving strategic initiatives and collaborating with diverse teams.

📝 Enhancement Note: This role offers significant growth opportunities for experienced technical program management professionals looking to expand their influence and impact within a large, dynamic organization.

🌐 Work Environment

Office Type: Amazon's office environment is collaborative, fast-paced, and data-driven, with a focus on customer obsession and innovation.

Office Location(s): Seattle, WA, USA

Workspace Context:

The team will work in a dynamic, collaborative environment, with opportunities for cross-functional interaction and learning.
The workspace will include access to multiple monitors, testing devices, and other tools necessary for technical program management and data analysis.

Work Schedule: Full-time, 40 hours per week, with flexibility for project deadlines and maintenance windows.

📝 Enhancement Note: Amazon's work environment is known for its fast-paced, dynamic nature, with a focus on customer obsession and continuous improvement. This role requires a strong ability to adapt and thrive in a changing environment.

📄 Application & Technical Interview Process

Interview Process:

Phone Screen: A brief phone call to discuss your background, experience, and fit for the role.
Technical Deep Dive: A detailed discussion of your technical program management experience, data analysis skills, and strategic planning abilities.
Behavioral & Cultural Fit: An assessment of your communication skills, collaboration abilities, and cultural fit within the AWS organization.
Final Interview: A meeting with the hiring manager and other stakeholders to discuss your fit for the role and answer any remaining questions.

Portfolio Review Tips:

Highlight your experience in technical program management, supply chain optimization, and data-driven decision-making.
Showcase examples of improving supply and operational execution, developing analytical models, and preparing business reviews.
Demonstrate your ability to collaborate with diverse teams and influence stakeholders to achieve program goals.

Technical Challenge Preparation:

Brush up on your data analysis skills and prepare for questions related to supply chain optimization, risk management, and strategic planning.
Familiarize yourself with Amazon's leadership principles and be prepared to discuss how you have demonstrated these principles in your previous roles.

ATS Keywords: Technical Program Management, Supply Chain Optimization, Data Analysis, Strategic Planning, Risk Management, Stakeholder Communication, AWS, Amazon, Global Infrastructure, Customer Obsession, Innovation, Continuous Improvement

📝 Enhancement Note: The interview process for this role will focus on assessing your technical program management experience, data analysis skills, and strategic planning abilities, as well as your cultural fit within the AWS organization.

🛠 Technology Stack & Web Infrastructure

Data Analysis Tools:

Amazon Redshift
Amazon QuickSight
SQL
Python (Pandas, NumPy, Matplotlib, etc.)
R (RStudio, ggplot2, etc.)

Collaboration & Project Management Tools:

Amazon WorkSpaces
Amazon Chime
Atlassian Suite (Jira, Confluence, Bitbucket)
Microsoft Office Suite (Excel, PowerPoint, Word)

AWS Services:

Amazon EC2
Amazon S3
Amazon RDS
Amazon DynamoDB
Amazon CloudFront
AWS Lambda
AWS Step Functions
AWS CloudFormation

📝 Enhancement Note: This role requires a strong background in data analysis tools, collaboration and project management tools, and AWS services. Familiarity with these technologies will be essential for success in this role.

👥 Team Culture & Values

AWS Values:

Customer Obsession
Ownership
Invent and Simplify
Learn and Be Curious
Hire and Develop the Best
Insist on the Highest Standards
Think Big
Bias for Action
Frugality
Earn Trust

Collaboration Style:

Amazon's culture is collaborative, with a focus on cross-functional teamwork and shared goals.
The team will work together to improve supply and operational execution, develop analytical models, and prepare business reviews.

📝 Enhancement Note: Amazon's culture is known for its customer obsession, innovation, and continuous improvement. This role requires a strong focus on customer needs and a willingness to adapt and change in a dynamic environment.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Improving supply and operational execution across multiple product/platform service teams.
Developing analytical models for supply chain solutions and preparing data-driven business reviews for senior management.
Identifying risks and opportunities in technical supply chain strategies and driving appropriate actions.

Learning & Development Opportunities:

Grow as a technical leader and mentor within the AWS organization.
Develop expertise in technical infrastructure program management, supply chain optimization, and data-driven decision-making.
Expand your influence and impact within AWS by driving strategic initiatives and collaborating with diverse teams.

📝 Enhancement Note: This role offers significant technical challenges and growth opportunities for experienced technical program management professionals looking to expand their influence and impact within a large, dynamic organization.

💡 Interview Preparation

Technical Questions:

Data Analysis: Prepare for questions related to data analysis, supply chain optimization, and strategic planning. Brush up on your SQL, Python, and R skills, and be ready to discuss how you have used data to drive decision-making in previous roles.
Supply Chain Management: Familiarize yourself with supply chain management principles and be prepared to discuss how you have optimized supply chains in previous roles. Brush up on your knowledge of Amazon's supply chain and be ready to discuss how you would improve it.
Strategic Planning: Prepare for questions related to strategic planning, risk management, and stakeholder communication. Be ready to discuss how you have developed and executed strategic plans in previous roles and how you would approach strategic planning at Amazon.

Company & Culture Questions:

Amazon Leadership Principles: Familiarize yourself with Amazon's leadership principles and be prepared to discuss how you have demonstrated these principles in your previous roles. Be ready to discuss how you would apply these principles in this role.
Customer Obsession: Prepare for questions related to customer obsession and be ready to discuss how you have focused on customer needs in previous roles. Be ready to discuss how you would prioritize customer needs in this role.
Innovation: Familiarize yourself with Amazon's approach to innovation and be prepared to discuss how you have driven innovation in previous roles. Be ready to discuss how you would approach innovation in this role.

Portfolio Presentation Strategy:

Highlight your experience in technical program management, supply chain optimization, and data-driven decision-making.
Showcase examples of improving supply and operational execution, developing analytical models, and preparing business reviews.
Demonstrate your ability to collaborate with diverse teams and influence stakeholders to achieve program goals.

📝 Enhancement Note: The interview process for this role will focus on assessing your technical program management experience, data analysis skills, and strategic planning abilities, as well as your cultural fit within the AWS organization. Prepare for technical and behavioral questions related to these areas.

📌 Application Steps

To apply for this technical infrastructure program management position at Amazon:

Submit your application through the application link provided in the job listing.
Customize your resume to highlight your technical program management experience, data analysis skills, and strategic planning abilities. Include specific examples of how you have improved supply chains, developed analytical models, and prepared business reviews in previous roles.
Prepare a portfolio showcasing your experience in technical program management, supply chain optimization, and data-driven decision-making. Include examples of your ability to collaborate with diverse teams and influence stakeholders to achieve program goals.
Research Amazon's company culture and be ready to discuss how you would contribute to a customer-obsessed, innovative, and dynamic environment. Familiarize yourself with Amazon's leadership principles and be prepared to discuss how you have demonstrated these principles in your previous roles.
Prepare for the interview process by brushing up on your data analysis skills, supply chain management knowledge, and strategic planning abilities. Familiarize yourself with Amazon's technology stack and be ready to discuss how you would apply your technical expertise in this role.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and technical program management industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Manager, Technical Infra Program Management , Capacity Delivery Reliability