📍 Job Overview

Job Title: Manager SRE Digital Applications - Service Management
Company: Thomson Reuters
Location: Mexico City, Ciudad de México, Mexico
Job Type: Hybrid (2-3 days a week in the office)
Category: Web Infrastructure, DevOps, and Team Leadership
Date Posted: 2025-06-20
Experience Level: 10+ years (7+ years in software development/operations and 6+ years in leadership)
Remote Status: On-site/Hybrid

🚀 Role Summary

Lead a global team of SRE specialists providing world-class support for Commercial Engineering.
Oversee day-to-day operations, incident management, and compliance for a diverse portfolio of applications and infrastructure.
Collaborate with stakeholders to define roadmaps, drive continual service improvement, and meet/exceed SLAs.
Partner with security, data center, and service governance teams to ensure compliance with internal and external standards.
Foster a culture of continuous learning, curiosity, and emerging technology adoption.

📝 Enhancement Note: This role requires a strong leader with a proven track record in IT Service Management, cloud infrastructure, and application support. The ideal candidate will have experience managing global teams and driving strategic initiatives.

💻 Primary Responsibilities

Team Leadership & Management: Lead a high-performing team of SRE specialists, providing coaching, mentoring, and career development opportunities.
Incident & Problem Management: Oversee incident detection and resolution, change planning and implementation, and compliance for a portfolio of applications and infrastructure.
Strategic Planning & Execution: Collaborate with stakeholders to define roadmaps, drive continual service improvement, and meet/exceed SLAs.
Compliance & Security: Partner with security, data center, and service governance teams to ensure compliance with internal and external standards, expectations, and certifications.
Budgeting & Resource Allocation: Participate in the budgeting process and allocate resources effectively to meet business objectives.
Cross-Functional Collaboration: Work with business teams, product owners, and project management to define roadmaps for applications and processes.
Escalation & Decision Making: Act as an escalation point for staff and internal customers, making critical decisions under pressure.

📝 Enhancement Note: This role requires strong leadership, strategic planning, and cross-functional collaboration skills. The ideal candidate will have experience managing complex initiatives and driving results in a fast-paced environment.

🎓 Skills & Qualifications

Education: Bachelor’s degree or equivalent required; Computer Science or related technical degree preferred.

Experience:

7+ years of experience in software development and/or technology infrastructure and operations, with 6+ years in a leadership role.
Proven ability to set direction, inspire team members, and successfully deliver on a vision.
Broad understanding of the technologies used to build and operate distributed application systems, including experience managing data center systems/infrastructure.
Experience in supporting digital and ecommerce applications, with a strong focus on cloud infrastructure and modern application architecture.
Strong IT Service Management and standards experience, with ITIL Certification preferred.
Proven track record of success driving projects and initiatives, even with ambiguous details provided.
Strong customer service, problem-solving, organizational, and conflict management skills.
Excellent critical thinking, communication, presentation, documentation, troubleshooting, and collaborative problem-solving skills.
Proven ability to learn new technologies quickly.
A management style that is collaborative, energetic, and results-oriented.
Hands-on experience with programming and scripting languages.
Comfortable in a fast-paced environment and motivated by complex technical and business challenges.

Required Skills:

Leadership and team management
IT Service Management (ITIL)
Cloud infrastructure (AWS/Azure)
Modern application architecture
Programming and scripting languages
Problem-solving and troubleshooting
Cross-functional collaboration and stakeholder management

Preferred Skills:

Experience with Java, Linux, .NET, and relational databases
Familiarity with message queuing and AWS cloud services
Knowledge of Agile methodologies and software quality practices

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

A comprehensive portfolio showcasing experience in leading SRE teams and driving service management improvements.
Examples of successful incident management, change implementation, and compliance projects.
Case studies demonstrating strategic planning, cross-functional collaboration, and service improvement initiatives.

Technical Documentation:

Detailed documentation outlining incident management processes, change planning, and compliance procedures.
Records of team performance metrics, service level agreements (SLAs), and key performance indicators (KPIs).
Evidence of continuous service improvement and innovation in productivity, software quality, and reliability.

📝 Enhancement Note: As this role involves leading a team and driving strategic initiatives, a strong portfolio will demonstrate leadership skills, strategic planning, and cross-functional collaboration. Include examples of successful team management, incident management, and service improvement projects.

💵 Compensation & Benefits

Salary Range: $150,000 - $200,000 USD (based on 10+ years of experience in software development/operations and 6+ years in leadership, with regional adjustments for Mexico City)

Benefits:

Hybrid work model (2-3 days a week in the office)
Flexible work-life balance, including work from anywhere for up to 8 weeks per year
Career development and growth opportunities
Industry-competitive benefits, including flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing
Social impact initiatives, including paid volunteer days off and pro-bono consulting projects
Making a real-world impact by helping uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world

📝 Enhancement Note: The salary range provided is an estimate based on market research for similar roles in Mexico City. Actual compensation may vary depending on the candidate's experience, skills, and the company's internal compensation structure.

🎯 Team & Company Context

Company Culture:

Industry: Information Services, with a focus on providing trusted content and technology to professionals across legal, tax, accounting, compliance, government, and media.
Company Size: Large (26,000+ employees across more than 70 countries)
Founded: 1981 (as a combination of Thomson and Reuters)
Team Structure: The SRE team is part of the larger Service Management organization, working closely with Commercial Engineering, data center, and service governance teams.
Development Methodology: Agile methodologies, with a focus on continuous improvement, collaboration, and cross-functional teamwork.

Company Website: Thomson Reuters

📝 Enhancement Note: Thomson Reuters is a large, global company with a strong focus on collaboration, continuous improvement, and cross-functional teamwork. The ideal candidate will have experience working in a large organization and driving strategic initiatives across multiple teams.

📈 Career & Growth Analysis

Web Technology Career Level: Senior Manager/Team Lead, with a focus on leading SRE teams and driving service management improvements.

Reporting Structure: This role reports directly to the Director of Service Management and has matrixed reporting lines to other senior leaders within the organization.

Technical Impact: The Manager SRE Digital Applications - Service Management role has a significant impact on the availability, performance, and security of Commercial Engineering applications and infrastructure. Decisions made in this role directly influence the user experience, business outcomes, and compliance with internal and external standards.

Growth Opportunities:

Technical Growth: Expand knowledge of modern application architecture, cloud infrastructure, and emerging technologies to drive service improvement and innovation.
Leadership Development: Develop skills in strategic planning, cross-functional collaboration, and team management to take on more complex leadership roles within the organization.
Architecture Decision-Making: Gain experience in making critical architecture decisions that impact the scalability, security, and performance of Commercial Engineering applications and infrastructure.

📝 Enhancement Note: This role offers significant growth opportunities for candidates with strong leadership skills, strategic planning experience, and a proven track record in driving service management improvements.

🌐 Work Environment

Office Type: Hybrid (2-3 days a week in the office), with a flexible work-from-anywhere policy for up to 8 weeks per year.

Office Location(s): Mexico City, with global team members working remotely.

Workspace Context:

Collaborative workspaces designed to facilitate team interaction, knowledge sharing, and continuous learning.
Access to modern development tools, multiple monitors, and testing devices to support application development and infrastructure management.
Cross-functional collaboration opportunities with designers, marketers, and other stakeholders to define roadmaps, drive service improvement, and meet/exceed SLAs.

Work Schedule: Flexible hours, with a focus on delivering results and meeting project deadlines.

📝 Enhancement Note: The hybrid work environment at Thomson Reuters fosters collaboration, knowledge sharing, and continuous learning. The ideal candidate will have experience working in a hybrid or remote setting and be comfortable managing team members in different time zones.

📄 Application & Technical Interview Process

Interview Process:

Phone Screen: A brief conversation to assess communication skills, cultural fit, and overall interest in the role.
Technical Deep Dive: A detailed discussion focusing on incident management, change implementation, compliance, and strategic planning.
Behavioral Interview: An in-depth conversation to evaluate leadership skills, problem-solving abilities, and cultural fit.
Final Interview: A meeting with senior leadership to discuss the candidate's fit for the role, career growth opportunities, and next steps.

Portfolio Review Tips:

Highlight successful incident management, change implementation, and compliance projects.
Include case studies demonstrating strategic planning, cross-functional collaboration, and service improvement initiatives.
Showcase technical documentation, team performance metrics, and key performance indicators (KPIs).
Emphasize leadership skills, strategic planning, and cross-functional collaboration.

Technical Challenge Preparation:

Brush up on incident management processes, change planning, and compliance procedures.
Review IT Service Management (ITIL) best practices and standards.
Familiarize yourself with cloud infrastructure (AWS/Azure) and modern application architecture.
Prepare for questions related to strategic planning, cross-functional collaboration, and service improvement.

📝 Enhancement Note: The interview process for this role is designed to assess the candidate's technical expertise, leadership skills, and cultural fit. Prepare for in-depth discussions on incident management, change implementation, compliance, and strategic planning.

🛠 Technology Stack & Web Infrastructure

Incident & Problem Management Tools:

IT Service Management (ITIL) frameworks and best practices
Cloud infrastructure (AWS/Azure) and modern application architecture
Monitoring and alerting tools (e.g., Prometheus, Grafana, Datadog)
Incident management platforms (e.g., JIRA Service Desk, BMC Remedy)
Collaboration and communication tools (e.g., Microsoft Teams, Slack)

Change & Release Management Tools:

Configuration management databases (CMDB) and version control systems (e.g., Git, SVN)
Continuous Integration/Continuous Deployment (CI/CD) pipelines and automation tools (e.g., Jenkins, GitLab CI/CD)
Infrastructure as Code (IaC) tools (e.g., Terraform, CloudFormation)
Release management platforms (e.g., JIRA Software, Azure DevOps)

Compliance & Security Tools:

Security information and event management (SIEM) systems (e.g., Splunk, IBM QRadar)
Identity and access management (IAM) tools (e.g., Okta, Azure Active Directory)
Intrusion detection and prevention systems (e.g., Firewalls, Intrusion Prevention Systems)
Encryption and key management tools (e.g., AWS Key Management Service, Azure Key Vault)

Collaboration & Productivity Tools:

Office suite (e.g., Microsoft Office, Google Workspace)
Project management tools (e.g., JIRA, Asana, Trello)
Documentation and knowledge management platforms (e.g., Confluence, SharePoint)

📝 Enhancement Note: The technology stack for this role is extensive and covers incident management, change implementation, compliance, and strategic planning. Familiarize yourself with the relevant tools and technologies to demonstrate your expertise during the interview process.

👥 Team Culture & Values

Web Development Values:

Customer Focus: Prioritize customer needs and deliver world-class support for Commercial Engineering applications and infrastructure.
Continuous Improvement: Drive continual service improvement and innovation in productivity, software quality, and reliability.
Collaboration: Foster a culture of knowledge sharing, teamwork, and cross-functional collaboration.
Innovation: Embrace emerging technologies and drive service improvement through strategic planning and tactical execution.
Accountability: Take ownership of incident management, change implementation, and compliance processes, ensuring high-quality outcomes and minimal downtime.

Collaboration Style:

Cross-Functional Integration: Work closely with Commercial Engineering, data center, and service governance teams to define roadmaps, drive service improvement, and meet/exceed SLAs.
Code Review Culture: Encourage peer-to-peer learning, knowledge sharing, and continuous improvement through code reviews and collaborative problem-solving.
Mentoring & Knowledge Sharing: Foster a culture of mentoring, coaching, and knowledge sharing to drive technical skill development and career growth.

📝 Enhancement Note: The team culture at Thomson Reuters emphasizes collaboration, continuous improvement, and cross-functional teamwork. The ideal candidate will have experience working in a large organization, driving strategic initiatives, and fostering a culture of knowledge sharing and continuous learning.

🌐 Challenges & Growth Opportunities

Technical Challenges:

Incident Management: Develop and implement incident management processes to minimize downtime, ensure high availability, and meet/exceed service level agreements (SLAs).
Change Management: Streamline change planning and implementation processes to minimize risk, maximize efficiency, and drive continual service improvement.
Compliance: Ensure compliance with internal and external standards, expectations, and certifications, while minimizing operational overhead and maximizing service quality.
Strategic Planning: Define roadmaps, drive continual service improvement, and meet/exceed SLAs through strategic planning, cross-functional collaboration, and tactical execution.

Learning & Development Opportunities:

Technical Skill Development: Expand knowledge of modern application architecture, cloud infrastructure, and emerging technologies to drive service improvement and innovation.
Leadership Development: Develop skills in strategic planning, cross-functional collaboration, and team management to take on more complex leadership roles within the organization.
Architecture Decision-Making: Gain experience in making critical architecture decisions that impact the scalability, security, and performance of Commercial Engineering applications and infrastructure.

📝 Enhancement Note: This role presents significant technical challenges and growth opportunities for candidates with strong leadership skills, strategic planning experience, and a proven track record in driving service management improvements.

💡 Interview Preparation

Technical Questions:

Incident Management: Describe your experience with incident management processes, change planning, and compliance procedures. How have you minimized downtime and ensured high availability in previous roles?
Strategic Planning: How have you defined roadmaps, driven continual service improvement, and met/exceeded SLAs through strategic planning, cross-functional collaboration, and tactical execution?
Leadership & Team Management: How have you led high-performing teams, fostered a culture of knowledge sharing, and driven strategic initiatives in previous roles?
Cloud Infrastructure & Modern Application Architecture: How have you leveraged cloud infrastructure and modern application architecture to drive service improvement and innovation in previous roles?

Company & Culture Questions:

Thomson Reuters Culture: How do you align with Thomson Reuters' values, including customer focus, continuous improvement, collaboration, innovation, and accountability?
Cross-Functional Collaboration: How have you worked with diverse teams, including Commercial Engineering, data center, and service governance teams, to define roadmaps, drive service improvement, and meet/exceed SLAs?
Work-Life Balance: How do you balance work and personal responsibilities, especially in a hybrid work environment with flexible hours and a focus on delivering results?

Portfolio Presentation Strategy:

Incident Management & Change Implementation: Highlight successful incident management, change implementation, and compliance projects, emphasizing leadership skills, strategic planning, and cross-functional collaboration.
Strategic Planning & Service Improvement: Include case studies demonstrating strategic planning, cross-functional collaboration, and service improvement initiatives, with a focus on driving results and meeting/exceeding SLAs.
Technical Documentation & Performance Metrics: Showcase technical documentation, team performance metrics, and key performance indicators (KPIs), emphasizing your ability to drive continual service improvement and innovation.

📝 Enhancement Note: The interview process for this role is designed to assess the candidate's technical expertise, leadership skills, and cultural fit. Prepare for in-depth discussions on incident management, change implementation, compliance, and strategic planning, with a focus on driving results and meeting/exceeding SLAs.

📌 Application Steps

To apply for this Manager SRE Digital Applications - Service Management position at Thomson Reuters:

Customize Your Resume: Tailor your resume to highlight relevant experience, skills, and accomplishments related to incident management, change implementation, compliance, and strategic planning.
Prepare Your Portfolio: Curate a portfolio showcasing successful incident management, change implementation, and compliance projects, with a focus on leadership skills, strategic planning, and cross-functional collaboration.
Research the Company: Familiarize yourself with Thomson Reuters' values, culture, and business focus to demonstrate your fit for the role and alignment with the organization's mission.
Practice Technical Interview Questions: Brush up on incident management processes, change planning, compliance procedures, and strategic planning, and prepare for in-depth discussions on these topics.
Prepare for Behavioral Interview Questions: Reflect on your leadership skills, problem-solving abilities, and cultural fit, and prepare for questions that assess these qualities.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web technology industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Manager SRE Digital Applications - Service Management