📍 Job Overview

Job Title: Manager SRE - Digital Applications - Service Management
Company: Thomson Reuters
Location: Mexico City, Mexico
Job Type: Hybrid (2-3 days on-site)
Category: DevOps / Site Reliability Engineering
Date Posted: June 19, 2025
Experience Level: 7+ years (with 6+ years in a leadership role)
Remote Status: On-site (with hybrid work arrangement)

🚀 Role Summary

Lead a global technology team supporting various Thomson Reuters applications.
Deliver reliable 24/7 infrastructure and application operations, meeting business expectations and SLAs.
Collaborate with stakeholders to define roadmaps and drive continual service improvement.
Manage complex initiatives and ensure compliance with internal and external standards.
Foster a continuous learning culture and curiosity about emerging technologies.

📝 Enhancement Note: This role requires a strong background in IT Services, with a focus on managing teams and driving strategies for supporting and improving global enterprise operations. Familiarity with modern application architecture and cloud infrastructure is essential.

💻 Primary Responsibilities

Team Leadership: Provide leadership and direction for a global technology team, managing day-to-day operations and driving strategies for supporting and continuously improving the enterprise.
Incident Management: Manage ongoing incident detection and resolution, ensuring minimal impact on business operations.
Change Planning & Implementation: Collaborate with stakeholders to plan and implement changes, minimizing risk and ensuring successful deployment.
Compliance & Governance: Ensure compliance with internal and external standards, expectations, and certifications, partnering with relevant teams to maintain a secure and governed environment.
Stakeholder Communication: Effectively articulate complex problems, concepts, and solutions to varied audiences, including business teams, product owners, and project management.
Budgeting & Coaching: Participate in the budgeting process, provide coaching and mentoring to staff, and foster a continuous learning culture.

📝 Enhancement Note: This role demands strong leadership, communication, and problem-solving skills. The ideal candidate will be comfortable managing complex initiatives and driving projects to successful completion, even with ambiguous details.

🎓 Skills & Qualifications

Education: Bachelor's degree in Computer Science or a related technical field (preferred)

Experience: 7+ years in software development and/or technology infrastructure and operations, with 6+ years in a leadership role

Required Skills:

Proven ability to set direction and inspire team members to engage and successfully deliver on a vision
Broad understanding of the technologies used to build and operate distributed application systems, including experience managing data center systems/infrastructure
Experience supporting digital and ecommerce applications, with a focus on modern application architecture and cloud infrastructure (e.g., Java, Linux, .NET, Microsoft, relational databases, message queuing, AWS cloud services)
Strong customer service, problem-solving, organizational, and conflict management skills
Excellent critical thinking, communication, presentation, documentation, troubleshooting, and collaborative problem-solving skills
Proven ability to learn new technologies quickly
Hands-on experience with programming and scripting languages

Preferred Skills:

ITIL Certification
Experience with Javascript frameworks and Libraries, HTML/CSS/JS, Node.JS, TypeScript, jQuery, Docker, AWS/Azure

📝 Enhancement Note: While a Bachelor's degree is preferred, relevant experience and a strong track record of success in driving projects and initiatives can make up for a lack of formal education. Familiarity with IT Service Management and standards is highly desirable.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate experience leading and managing teams in IT Services, with a focus on supporting and improving global enterprise operations
Showcase successful incident management and change planning projects, highlighting problem-solving skills and ability to minimize risk
Highlight experience with modern application architecture and cloud infrastructure, including relevant technologies and tools
Provide examples of coaching and mentoring staff, fostering a continuous learning culture

Technical Documentation:

Documented processes, procedures, and roadmaps for supporting and improving global enterprise operations
Examples of incident management and change planning documentation, demonstrating ability to communicate complex information clearly and concisely
Evidence of collaboration with stakeholders, including business teams, product owners, and project management

📝 Enhancement Note: While a formal portfolio is not explicitly required, demonstrating relevant experience and skills through case studies, project examples, and testimonials will strengthen your application.

💵 Compensation & Benefits

Salary Range: Competitive salary package, commensurate with experience and qualifications (specific details not provided)

Benefits:

Hybrid work model (2-3 days on-site)
Flexible vacation and two company-wide Mental Health Days off
Access to the Headspace app for mental wellbeing
Retirement savings plan
Tuition reimbursement
Employee incentive programs
Resources for mental, physical, and financial wellbeing

Working Hours: Full-time position, with a standard workweek of 40 hours (specific hours may vary)

📝 Enhancement Note: While the specific salary range is not provided, research indicates that the average salary for a Manager SRE role in Mexico City is approximately 1,200,000 MXN ($60,000 USD) per year. This estimate is based on market research and may vary depending on the candidate's experience and qualifications.

🎯 Team & Company Context

🏢 Company Culture

Industry: Information Services and Technology

Company Size: Large (26,000+ employees)

Founded: 1985 (as a merger of The Thomson Corporation and Reuters Group plc)

Team Structure:

Global technology team supporting various Thomson Reuters applications
Collaborative environment with cross-functional teams, including business teams, product owners, and project management
Continuous learning culture with a focus on emerging technologies and innovation

Development Methodology:

Agile/Scrum methodologies for software development and project management
Collaborative development processes, including code review and testing
Deployment strategies, CI/CD pipelines, and server management for global enterprise operations

Company Website: thomsonreuters.com

📝 Enhancement Note: Thomson Reuters is a global leader in providing trusted content and technology to professionals in legal, tax, accounting, compliance, government, and media. The company's culture values collaboration, continuous learning, and innovation, with a focus on driving strategies for supporting and improving global enterprise operations.

📈 Career & Growth Analysis

Web Technology Career Level: Senior Manager / Director

Reporting Structure: Reports directly to the Global Head of Service Management, with a matrix reporting structure to application development teams and stakeholders

Technical Impact: Leads a global technology team responsible for supporting and improving global enterprise operations, driving strategies for supporting and continuously improving the enterprise

Growth Opportunities:

Technical Leadership: Develop and drive strategies for supporting and continuously improving global enterprise operations, with the potential to lead larger teams or take on more complex initiatives
Architecture Decisions: Collaborate with stakeholders to define roadmaps and drive continual service improvement, with the opportunity to influence architecture decisions and shape the future of the enterprise
Emerging Technologies: Foster a continuous learning culture and curiosity about emerging technologies, with the opportunity to explore and adopt new tools and methodologies to drive innovation and improvement

📝 Enhancement Note: This role offers significant potential for career growth and technical leadership, with the opportunity to drive strategies for supporting and continuously improving global enterprise operations. The ideal candidate will be comfortable managing complex initiatives and driving projects to successful completion, even with ambiguous details.

🌐 Work Environment

Office Type: Hybrid (2-3 days on-site)

Office Location(s): Mexico City, Mexico (Reforma 26)

Workspace Context:

Collaborative workspace with cross-functional teams, including business teams, product owners, and project management
Access to relevant development tools, multiple monitors, and testing devices
Opportunities for knowledge sharing, technical mentoring, and continuous learning

Work Schedule: Standard workweek of 40 hours, with flexible hours to accommodate project deadlines and maintenance windows

📝 Enhancement Note: The hybrid work arrangement allows for a balance between on-site collaboration and remote work, fostering a flexible and inclusive work environment. The ideal candidate will be comfortable working in a global team and managing complex initiatives across time zones.

📄 Application & Technical Interview Process

Interview Process:

Phone Screen: Initial conversation to assess communication skills, cultural fit, and understanding of the role (30-45 minutes)
Technical Deep Dive: In-depth discussion of technical skills, experience, and problem-solving approach (60-90 minutes)
Behavioral Interview: Assessment of leadership, management, and team dynamics skills (60-90 minutes)
Final Interview: Meeting with the hiring manager and/or other senior stakeholders to discuss fit, expectations, and next steps (30-45 minutes)

Portfolio Review Tips:

Highlight experience leading and managing teams in IT Services, with a focus on supporting and improving global enterprise operations
Showcase successful incident management and change planning projects, demonstrating problem-solving skills and ability to minimize risk
Emphasize experience with modern application architecture and cloud infrastructure, including relevant technologies and tools
Provide examples of coaching and mentoring staff, fostering a continuous learning culture

Technical Challenge Preparation:

Brush up on relevant technologies, including Java, Linux, .NET, Microsoft, relational databases, message queuing, AWS cloud services, and more
Review incident management and change planning processes, ensuring a solid understanding of best practices and industry standards
Prepare for behavioral interview questions, focusing on leadership, management, and team dynamics skills

ATS Keywords: [Comprehensive list of web development and server administration-relevant keywords for resume optimization, organized by category: programming languages, web frameworks, server technologies, databases, tools, methodologies, soft skills, industry terms]

📝 Enhancement Note: The interview process is designed to assess the candidate's technical skills, experience, and cultural fit. The ideal candidate will be comfortable managing complex initiatives and driving projects to successful completion, even with ambiguous details.

🛠 Technology Stack & Web Infrastructure

Frontend Technologies: Not applicable (focus on backend and infrastructure technologies)

Backend & Server Technologies:

Java
Linux
.NET
Microsoft
Relational databases (e.g., MySQL, PostgreSQL, Oracle)
Message queuing (e.g., Apache Kafka, RabbitMQ)
AWS cloud services (e.g., EC2, RDS, Lambda, API Gateway)

Development & DevOps Tools:

Version control systems (e.g., Git, SVN)
CI/CD pipelines (e.g., Jenkins, CircleCI, GitLab CI/CD)
Infrastructure as Code (IaC) tools (e.g., Terraform, CloudFormation)
Monitoring and logging tools (e.g., Prometheus, Grafana, ELK Stack)

📝 Enhancement Note: The technology stack for this role is focused on backend and infrastructure technologies, with a strong emphasis on cloud infrastructure and modern application architecture. Familiarity with relevant technologies and tools is essential for success in this role.

👥 Team Culture & Values

Web Development Values:

Customer Focus: Obsess over our customers, delivering reliable 24/7 infrastructure and application operations that meet business expectations and SLAs
Collaboration: Strong customer service, problem-solving, organizational, and conflict management skills, with a focus on cross-functional teamwork and stakeholder communication
Continuous Learning: Foster a continuous learning culture and curiosity about emerging technologies, with a focus on driving strategies for supporting and improving global enterprise operations
Innovation: Drive continual service improvement and innovation in productivity, software quality, and reliability, including meeting/exceeding SLAs

Collaboration Style:

Cross-functional integration between developers, business teams, product owners, and project management
Code review culture and peer programming practices
Knowledge sharing, technical mentoring, and continuous learning opportunities

📝 Enhancement Note: The team culture at Thomson Reuters values collaboration, continuous learning, and innovation, with a focus on driving strategies for supporting and improving global enterprise operations. The ideal candidate will be comfortable managing complex initiatives and driving projects to successful completion, even with ambiguous details.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Incident Management: Develop and implement incident management processes to minimize impact on business operations and ensure minimal downtime
Change Planning & Implementation: Collaborate with stakeholders to plan and implement changes, minimizing risk and ensuring successful deployment
Compliance & Governance: Ensure compliance with internal and external standards, expectations, and certifications, partnering with relevant teams to maintain a secure and governed environment
Emerging Technologies: Foster a continuous learning culture and curiosity about emerging technologies, with the opportunity to explore and adopt new tools and methodologies to drive innovation and improvement

Learning & Development Opportunities:

Technical Skill Development: Develop and drive strategies for supporting and continuously improving global enterprise operations, with the opportunity to influence architecture decisions and shape the future of the enterprise
Leadership Development: Collaborate with stakeholders to define roadmaps and drive continual service improvement, with the opportunity to influence architecture decisions and shape the future of the enterprise
Emerging Technologies: Foster a continuous learning culture and curiosity about emerging technologies, with the opportunity to explore and adopt new tools and methodologies to drive innovation and improvement

📝 Enhancement Note: This role offers significant potential for career growth and technical leadership, with the opportunity to drive strategies for supporting and continuously improving global enterprise operations. The ideal candidate will be comfortable managing complex initiatives and driving projects to successful completion, even with ambiguous details.

💡 Interview Preparation

Technical Questions:

Incident Management: Describe your experience with incident management processes, highlighting successful strategies for minimizing impact on business operations and ensuring minimal downtime
Change Planning & Implementation: Discuss your approach to change planning and implementation, emphasizing collaboration with stakeholders and risk management strategies
Compliance & Governance: Explain your experience with compliance and governance processes, including partnerships with relevant teams to maintain a secure and governed environment

Company & Culture Questions:

Thomson Reuters Culture: Describe what you understand about Thomson Reuters' culture and how you would contribute to it as a Manager SRE
Global Team Dynamics: Discuss your experience working in a global team and managing complex initiatives across time zones
Continuous Learning: Explain your approach to fostering a continuous learning culture and driving strategies for supporting and improving global enterprise operations

Portfolio Presentation Strategy:

Leadership & Management: Highlight your experience leading and managing teams in IT Services, with a focus on supporting and improving global enterprise operations
Incident Management & Change Planning: Showcase successful incident management and change planning projects, demonstrating problem-solving skills and ability to minimize risk
Technical Expertise: Emphasize your experience with modern application architecture and cloud infrastructure, including relevant technologies and tools
Coaching & Mentoring: Provide examples of coaching and mentoring staff, fostering a continuous learning culture

📝 Enhancement Note: The interview process is designed to assess the candidate's technical skills, experience, and cultural fit. The ideal candidate will be comfortable managing complex initiatives and driving projects to successful completion, even with ambiguous details.

📌 Application Steps

To apply for this Manager SRE - Digital Applications - Service Management position:

Resume Optimization: Tailor your resume to highlight relevant experience and skills, with a focus on leadership, management, and technical expertise in IT Services
Portfolio Preparation: Prepare a portfolio showcasing experience leading and managing teams in IT Services, with a focus on supporting and improving global enterprise operations
Interview Preparation: Brush up on relevant technologies, incident management processes, and change planning strategies, and prepare for behavioral interview questions focusing on leadership, management, and team dynamics skills
Company Research: Thoroughly research Thomson Reuters, focusing on the company's culture, values, and commitment to driving strategies for supporting and improving global enterprise operations

📝 Enhancement Note: The application process is designed to assess the candidate's technical skills, experience, and cultural fit. The ideal candidate will be comfortable managing complex initiatives and driving projects to successful completion, even with ambiguous details.

Manager SRE Digital Applications - Service Management