📍 Job Overview

Job Title: Manager, Site Reliability Engineering (SRE)
Company: Workday
Location: India
Job Type: Hybrid (2 office days per week)
Category: DevOps, Infrastructure
Date Posted: June 26, 2025
Experience Level: 5-10 years
Remote Status: Hybrid (2 office days per week)

🚀 Role Summary

Lead and support the Workday Deployment Operations team, driving high customer satisfaction and process improvements.
Collaborate with team members to resolve deployment issues, meet service level agreements, and prioritize bug fixes.
Foster a results-driven team environment while promoting a fun atmosphere and focusing on individual career paths.
Act as the partner concern manager for highly critical customer issues, driving problems to resolution.

📝 Enhancement Note: This role requires a strong people leader with a proven track record in driving team success and process improvements in a fast-paced, customer-centric environment.

💻 Primary Responsibilities

Team Leadership & Development: Hire, retain, and develop top-tier engineers while planning for future business needs. Build a high-performing team focused on continuous improvement and customer satisfaction.
Issue Resolution & SLA Management: Resolve deployment issues, implement service level agreements, and improve current processes. Ensure 24/7 global coverage for customer support personnel.
Training & Knowledge Sharing: Develop employee training requirements to ensure staff proficiency with technologies used at Workday. Promote a culture of learning and collaboration.
Stakeholder Collaboration: Work closely with cross-functional teams to prioritize bug fixes and drive improvements in the deployment process. Act as a partner concern manager for highly critical customer issues.

📝 Enhancement Note: This role demands strong leadership, communication, and analytical skills to effectively manage team performance, drive process improvements, and ensure high customer satisfaction.

🎓 Skills & Qualifications

Education: Bachelor's degree in Computer Science or a related field. Relevant work experience may be considered in lieu of a degree.

Experience: 5+ years of people leadership experience in a similar role, with a proven track record of driving team success and process improvements.

Required Skills:

Proven people leadership experience
Strong communication and analytical skills
Ability to work autonomously with a dispersed team
Demonstrated ability to use critical thinking in a fast-paced environment
Experience in deployment operations, customer support, and process improvement
Familiarity with enterprise software and cloud technologies

Preferred Skills:

Experience with Workday products and services
Knowledge of Agile methodologies and DevOps practices
Familiarity with customer support and service level agreements
Experience in a global, customer-centric environment

📝 Enhancement Note: Candidates should possess a strong blend of leadership, technical, and communication skills to excel in this role and drive team success.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate successful leadership and team-building initiatives in previous roles.
Showcase examples of process improvement projects, highlighting the impact on team performance and customer satisfaction.
Provide case studies of critical customer issues resolved, emphasizing problem-solving skills and stakeholder management.

Technical Documentation:

Prepare a document outlining your approach to team leadership, focusing on employee development, performance management, and process improvement.
Include a summary of your experience with deployment operations, customer support, and service level agreements.
Prepare a presentation showcasing your understanding of Workday products and services, and how you would leverage your skills to drive success in this role.

📝 Enhancement Note: Tailor your portfolio and technical documentation to highlight your leadership, team-building, and process improvement skills, as well as your understanding of Workday products and services.

💵 Compensation & Benefits

Salary Range: INR 25-35 lakhs per annum (Based on industry standards for a mid-level management role in the IT sector in India)

Benefits:

Competitive health, dental, and vision insurance
Retirement savings plan with company match
Generous time off and flexible work arrangements
Employee stock purchase plan
Tuition reimbursement and professional development opportunities
Employee referral bonus program

Working Hours: 40 hours per week, with the flexibility to work remotely 3 days a week.

📝 Enhancement Note: The salary range is based on industry standards for a mid-level management role in the IT sector in India. Benefits are subject to change and may vary based on the candidate's location and employment status.

🎯 Team & Company Context

🏢 Company Culture

Industry: Enterprise Software, Cloud Computing

Company Size: Large (Over 12,000 employees worldwide)

Founded: 1999

Team Structure:

The Deployment Operations team consists of engineers responsible for executing weekly updates and tenant management activities.
The team works closely with cross-functional teams, including product, engineering, and customer support, to ensure high customer satisfaction and effective bug fix prioritization.
The team is globally distributed, with members working in various time zones to provide 24/7 coverage.

Development Methodology:

Agile/Scrum methodologies are used for sprint planning and task management.
Code reviews, testing, and quality assurance practices are in place to ensure the delivery of high-quality products.
Deployment strategies, CI/CD pipelines, and server management are used to automate and streamline the deployment process.

Company Website: Workday

📝 Enhancement Note: Workday is a leading provider of enterprise cloud applications for finance and human resources. The company is known for its customer-centric approach and commitment to employee development and growth.

📈 Career & Growth Analysis

Web Technology Career Level: Mid-level Management (Team Lead/Manager)

Reporting Structure: Reports directly to the Director of Deployment Operations. Oversees a team of engineers responsible for executing weekly updates and tenant management activities.

Technical Impact: Drives process improvements and ensures high customer satisfaction by leading a team of engineers and collaborating with cross-functional teams.

Growth Opportunities:

Team Expansion: As the team grows, there may be opportunities to take on additional responsibilities or move into a more senior leadership role.
Cross-functional Collaboration: Working closely with other teams may provide opportunities to gain exposure to different aspects of the business and explore new career paths.
Technical Skill Development: Engaging in professional development opportunities and staying up-to-date with industry trends can help advance your technical skills and open up new career opportunities.

📝 Enhancement Note: This role offers opportunities for career growth through team expansion, cross-functional collaboration, and continuous learning and development.

🌐 Work Environment

Office Type: Hybrid (2 office days per week)

Office Location(s): Chennai, India

Workspace Context:

Collaborative Environment: The hybrid work environment encourages collaboration and knowledge sharing among team members and across functions.
Flexible Work Arrangements: Workday offers flexible work arrangements, allowing employees to balance their personal and professional lives.
Global Team: The Deployment Operations team is globally distributed, providing opportunities to work with team members from diverse backgrounds and time zones.

Work Schedule: 40 hours per week, with the flexibility to work remotely 3 days a week.

📝 Enhancement Note: The hybrid work environment at Workday fosters collaboration and flexibility, allowing employees to balance their personal and professional lives while working with a global team.

📄 Application & Technical Interview Process

Interview Process:

Phone Screen: A brief phone call to discuss your background, experience, and fit for the role.
Technical Deep Dive: A detailed conversation focusing on your technical skills, experience, and approach to deployment operations, customer support, and process improvement.
Behavioral Interview: An in-depth discussion of your leadership, team-building, and problem-solving skills, as well as your approach to managing and developing team members.
Final Interview: A conversation with the hiring manager to discuss your fit for the role, as well as your long-term career goals and aspirations.

Portfolio Review Tips:

Highlight your leadership, team-building, and process improvement skills through examples and case studies.
Showcase your understanding of Workday products and services, and how you would leverage your skills to drive success in this role.
Prepare a presentation showcasing your approach to team leadership, focusing on employee development, performance management, and process improvement.

Technical Challenge Preparation:

Brush up on your knowledge of deployment operations, customer support, and service level agreements.
Prepare examples of critical customer issues you've resolved, emphasizing problem-solving skills and stakeholder management.
Familiarize yourself with Workday products and services, and be prepared to discuss how you would leverage your skills to drive success in this role.

ATS Keywords: People Leadership, Team Building, Process Improvement, Deployment Operations, Customer Support, Service Level Agreements, Agile Methodologies, DevOps, Cloud Technologies, Enterprise Software

📝 Enhancement Note: The interview process at Workday is designed to assess your leadership, technical, and communication skills, as well as your fit for the role and the company culture. Tailor your portfolio and interview preparation to highlight these skills and demonstrate your understanding of Workday products and services.

🛠 Technology Stack & Web Infrastructure

Deployment & Operations Tools:

Workday Cloud Platform (WCP)
Jenkins
Ansible
Terraform
AWS Services (EC2, RDS, S3, etc.)

Monitoring & Logging Tools:

New Relic
ELK Stack (Elasticsearch, Logstash, Kibana)
Prometheus
Grafana

Collaboration & Communication Tools:

Slack
Microsoft Teams
Confluence
Jira

📝 Enhancement Note: Familiarize yourself with the technology stack and tools used at Workday, and be prepared to discuss your experience with these technologies during the interview process.

👥 Team Culture & Values

Workday Values:

Customer Focus
Integrity
Collaboration
Accountability
Innovation

Collaboration Style:

Cross-functional Integration: The Deployment Operations team works closely with product, engineering, and customer support teams to ensure high customer satisfaction and effective bug fix prioritization.
Code Review Culture: Regular code reviews are conducted to ensure the delivery of high-quality products.
Knowledge Sharing: Workday encourages a culture of learning and collaboration, with regular training and development opportunities.

📝 Enhancement Note: Workday's values and collaboration style foster a customer-centric, collaborative, and innovative work environment, where employees are encouraged to learn, grow, and succeed.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Process Improvement: Identify and implement process improvements to enhance the deployment process, reduce manual effort, and increase automation.
Customer Satisfaction: Ensure high customer satisfaction by resolving deployment issues, meeting service level agreements, and driving continuous improvement.
Global Team Management: Lead a globally distributed team, fostering collaboration and communication across time zones and cultures.

Learning & Development Opportunities:

Professional Development: Engage in training and development opportunities to enhance your leadership, technical, and communication skills.
Cross-functional Collaboration: Work with other teams to gain exposure to different aspects of the business and explore new career paths.
Emerging Technologies: Stay up-to-date with industry trends and explore opportunities to leverage emerging technologies to drive innovation and success.

📝 Enhancement Note: This role presents technical challenges and learning opportunities that can help you grow as a leader and drive success in a dynamic, global environment.

💡 Interview Preparation

Technical Questions:

Deployment Operations: Describe your experience with deployment operations, customer support, and service level agreements. Provide examples of challenges you've faced and how you overcame them.
Process Improvement: Walk through a process improvement project you've led, highlighting your approach, the results achieved, and any lessons learned.
Customer Support: Discuss your experience with customer support, and how you've ensured high customer satisfaction in previous roles.

Company & Culture Questions:

Workday Products & Services: Demonstrate your understanding of Workday products and services, and how you would leverage your skills to drive success in this role.
Workday Values: Explain how you embody Workday's values in your work, and provide examples of how you've demonstrated these values in previous roles.
Team Leadership: Describe your approach to team leadership, focusing on employee development, performance management, and process improvement.

Portfolio Presentation Strategy:

Leadership & Team Building: Highlight your leadership and team-building skills through examples and case studies, emphasizing your ability to drive team success and process improvement.
Process Improvement: Present a process improvement project you've led, focusing on the results achieved and the impact on team performance and customer satisfaction.
Customer Support: Showcase your experience with customer support, and how you've ensured high customer satisfaction in previous roles.

📝 Enhancement Note: Prepare for the interview by brushing up on your technical, leadership, and communication skills, and tailoring your responses to demonstrate your understanding of Workday products, services, and culture.

📌 Application Steps

To apply for this Manager, Site Reliability Engineering (SRE) position at Workday:

Update Your Resume: Tailor your resume to highlight your leadership, team-building, and process improvement skills, as well as your experience with deployment operations, customer support, and service level agreements.
Prepare Your Portfolio: Highlight your leadership, team-building, and process improvement skills through examples and case studies. Prepare a presentation showcasing your approach to team leadership, focusing on employee development, performance management, and process improvement.
Research Workday: Familiarize yourself with Workday products, services, and culture. Prepare thoughtful questions to ask during the interview process.
Practice Interview Skills: Brush up on your technical, leadership, and communication skills, and practice answering interview questions to build confidence and improve your performance.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Manager, Site Reliability Engineering (SRE)