📍 Job Overview

Job Title: Manager, Salesforce Experience Cloud
Company: MSD
Location: Hyderabad, India
Job Type: Hybrid
Category: Web Technology - Full-Stack Developer
Date Posted: June 17, 2025
Experience Level: Mid-Level (2-5 years)
Remote Status: On-site/Hybrid

🚀 Role Summary

Lead the design and development of Salesforce Experience Cloud solutions, collaborating with senior managers and delivery squad leads.
Customize and integrate Experience Cloud templates, components, and page layouts to meet business requirements and enhance user experience.
Troubleshoot issues, ensure smooth project execution, and provide technical support for Salesforce Experience Cloud.
Continuously learn and apply new Salesforce features and best practices.

📝 Enhancement Note: This role requires a strong understanding of Salesforce Experience Cloud and its ecosystem, with a focus on customization, integration, and user experience enhancement.

💻 Primary Responsibilities

Assist in Development: Support the design and development of Salesforce Experience Cloud solutions under the guidance of senior managers.
Customization: Help customize Experience Cloud templates, components, and page layouts to meet business requirements and enhance user experience.
Integration: Support the integration of Experience Cloud with other Salesforce products and external systems using APIs and middleware.
Testing: Participate in testing and debugging to ensure the quality and functionality of Salesforce solutions.
Documentation: Create and maintain technical documentation, including design specifications and user guides.
Technical Support: Provide technical support and troubleshooting for Salesforce Experience Cloud issues.
Learning and Development: Continuously learn and apply new Salesforce features and best practices.
Collaboration: Work closely with cross-functional teams, including developers, product managers, and business analysts.
Code Reviews: Participate in code reviews to ensure adherence to coding standards and best practices.
User Training: Assist in training end-users on Salesforce Experience Cloud functionalities.

🎓 Skills & Qualifications

Education: Bachelor’s degree in computer science / information systems or equivalent technical field from a recognized University or Institute.

Experience: 3+ years of total IT experience, with at least 2-3 years in Salesforce development.

Required Skills:

Basic understanding of Salesforce Experience Cloud, including site creation, user management, and community features.
Familiarity with Lightning components and Apex.
Hands-on experience with LWC and JavaScript.
Understanding of Salesforce Object Model, Profiles, Permission Sets, and Record Types.
Basic knowledge of API integration concepts (REST/SOAP).
Familiarity with HTML, CSS, and Salesforce Lightning Design System (SLDS) is a plus.
Strong communication and teamwork skills.
Exposure to Health Cloud and Experience Cloud.

Preferred Skills:

Experience with Salesforce Experience Cloud and its ecosystem.
Proficiency in Salesforce development best practices.
Knowledge of Agile methodologies and project management tools.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate custom Salesforce Experience Cloud solutions, highlighting your ability to meet business requirements and enhance user experience.
Showcase your integration skills by presenting projects that connect Experience Cloud with other Salesforce products and external systems.
Include examples of your technical documentation, such as design specifications and user guides.

Technical Documentation:

Provide code snippets and explain your approach to testing and debugging Salesforce solutions.
Include examples of your code reviews and how you ensure adherence to coding standards and best practices.
Demonstrate your user training skills by presenting walkthroughs or tutorials for Salesforce Experience Cloud functionalities.

💵 Compensation & Benefits

Salary Range: INR 12,00,000 - 15,00,000 per annum (Estimated, based on market research and role complexity)

Benefits:

Competitive health, dental, and vision insurance.
Retirement savings plans with company match.
Employee stock purchase plan.
Generous time-off policies, including vacation, sick leave, and paid holidays.
Tuition assistance and professional development opportunities.
Employee discounts on MSD products.

Working Hours: 40 hours per week, with flexible hours and remote work options available.

📝 Enhancement Note: The salary range is an estimate based on market research and role complexity. Actual compensation may vary based on factors such as experience, skills, and location.

🎯 Team & Company Context

🏢 Company Culture

Industry: Healthcare and Pharmaceuticals

Company Size: Large (10,000+ employees)

Founded: 1891

Team Structure:

The team consists of experienced Salesforce developers, product managers, and business analysts.
The role reports directly to senior managers and delivery squad leads.
The team follows Agile methodologies and collaborates cross-functionally to deliver business solutions.

Development Methodology:

The team follows Agile/Scrum methodologies and sprint planning for web projects.
Code reviews, testing, and quality assurance practices are integral to the development process.
Deployment strategies, CI/CD pipelines, and server management are handled by the team.

Company Website: https://www.msd.com/

📝 Enhancement Note: MSD is a global healthcare company with a strong focus on digital technology and data-driven approaches. The company's culture encourages innovation, execution excellence, and continuous learning.

📈 Career & Growth Analysis

Web Technology Career Level: Mid-Level (2-5 years)

Reporting Structure: Reports directly to senior managers and delivery squad leads, with opportunities for technical leadership and architecture decision-making.

Technical Impact: The role has a significant impact on the development and maintenance of Salesforce Experience Cloud solutions, user experience, and business outcomes.

Growth Opportunities:

Technical Growth: Develop expertise in Salesforce Experience Cloud and its ecosystem, with opportunities to specialize in specific areas such as customization, integration, or user experience.
Leadership Development: Gain experience in managing teams, mentoring junior developers, and driving projects to completion.
Architecture & Design: Contribute to the design and architecture of Salesforce solutions, with opportunities to influence the direction of the platform and its integration with other systems.

📝 Enhancement Note: This role offers significant growth opportunities for mid-level web developers looking to advance their careers in the Salesforce ecosystem. With a focus on technical leadership, architecture decision-making, and continuous learning, this role provides a strong foundation for long-term career success.

🌐 Work Environment

Office Type: Hybrid (On-site and remote work options available)

Office Location(s): Hyderabad, India

Workspace Context:

The workspace is designed to foster collaboration and innovation, with dedicated areas for team meetings, brainstorming sessions, and quiet workspaces.
Developers have access to multiple monitors, testing devices, and development tools to ensure optimal productivity.
The workspace encourages cross-functional interaction between developers, designers, and stakeholders.

Work Schedule: Flexible hours with core working hours from 10:00 AM to 06:00 PM IST.

📝 Enhancement Note: MSD's hybrid work environment offers the best of both worlds, with on-site collaboration and remote work flexibility. The workspace is designed to support productivity, innovation, and cross-functional collaboration.

📄 Application & Technical Interview Process

Interview Process:

Online Assessment: Complete an online assessment focusing on Salesforce development fundamentals, including Lightning components, Apex, and API integration.
Technical Deep Dive: Participate in a technical deep dive, where you will be presented with a real-world scenario and asked to design and develop a Salesforce Experience Cloud solution.
Behavioral Interview: Engage in a behavioral interview, focusing on your problem-solving skills, communication, and teamwork abilities.
Final Review: Undergo a final review with senior leadership to assess your cultural fit and long-term potential within the organization.

Portfolio Review Tips:

Highlight your custom Salesforce Experience Cloud solutions and explain your approach to meeting business requirements and enhancing user experience.
Showcase your integration skills by presenting projects that connect Experience Cloud with other Salesforce products and external systems.
Include examples of your technical documentation, code reviews, and user training skills.

Technical Challenge Preparation:

Brush up on your Salesforce development fundamentals, including Lightning components, Apex, and API integration.
Familiarize yourself with the Salesforce Experience Cloud platform and its ecosystem.
Prepare for real-world scenario-based questions and practice your problem-solving, communication, and teamwork skills.

ATS Keywords: Salesforce Development, Customization, Integration, Testing, Documentation, Technical Support, Collaboration, Code Reviews, User Training, JavaScript, LWC, API Integration, HTML, CSS, Salesforce Object Model, Lightning Components, Agile Methodologies, Project Management Tools.

📝 Enhancement Note: The interview process for this role is designed to assess your technical skills, problem-solving abilities, and cultural fit within the organization. By preparing for real-world scenario-based questions and brushing up on your Salesforce development fundamentals, you can maximize your chances of success in the interview process.

🛠 Technology Stack & Web Infrastructure

Frontend Technologies:

Salesforce Lightning Web Components (LWC)
JavaScript
HTML
CSS
Salesforce Lightning Design System (SLDS)

Backend & Server Technologies:

Salesforce Apex
Salesforce REST API
Salesforce SOAP API
Middleware (e.g., MuleSoft, Dell Boomi)

Development & DevOps Tools:

Salesforce Developer Console
Salesforce Eclipse IDE
Salesforce Workbench
Salesforce CLI
Git
JIRA
Confluence

📝 Enhancement Note: This role requires proficiency in Salesforce Experience Cloud, with a strong focus on customization, integration, and user experience enhancement. Familiarity with the Salesforce ecosystem, including Lightning components, Apex, and API integration, is essential for success in this role.

👥 Team Culture & Values

Web Development Values:

User-Centric Design: Prioritize user experience and accessibility in all Salesforce Experience Cloud solutions.
Continuous Learning: Stay up-to-date with the latest Salesforce features, best practices, and industry trends.
Collaboration: Work closely with cross-functional teams, including developers, product managers, and business analysts, to deliver business solutions that save and improve lives.
Innovation: Embrace a culture of innovation, execution excellence, and continuous improvement.

Collaboration Style:

Cross-Functional Integration: Work closely with designers, marketers, and other stakeholders to ensure that Salesforce Experience Cloud solutions meet business requirements and enhance user experience.
Code Review Culture: Participate in code reviews to ensure adherence to coding standards and best practices, fostering a culture of continuous learning and improvement.
Knowledge Sharing: Contribute to a culture of knowledge sharing, technical mentoring, and continuous learning, where team members support each other's growth and development.

📝 Enhancement Note: MSD's web development team values user-centric design, continuous learning, collaboration, and innovation. By embracing these values and working closely with cross-functional teams, you can contribute to the delivery of business solutions that save and improve lives.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Customization: Develop custom Salesforce Experience Cloud solutions that meet complex business requirements and enhance user experience.
Integration: Integrate Experience Cloud with other Salesforce products and external systems using APIs and middleware, ensuring seamless data flow and optimal performance.
User Experience: Design and develop user-friendly, responsive, and accessible Salesforce Experience Cloud solutions that meet the needs of diverse user groups.
Emerging Technologies: Stay up-to-date with the latest Salesforce features, best practices, and industry trends, and apply them to your work to drive innovation and continuous improvement.

Learning & Development Opportunities:

Technical Skill Development: Deepen your expertise in Salesforce Experience Cloud, its ecosystem, and related technologies through continuous learning, training, and hands-on experience.
Conference Attendance: Attend industry conferences, webinars, and workshops to stay current with the latest Salesforce developments, network with other professionals, and gain new insights and perspectives.
Certification: Pursue relevant Salesforce certifications to demonstrate your expertise and commitment to continuous learning.
Technical Mentorship: Seek mentorship from experienced Salesforce developers and architects to gain insights into best practices, architecture decision-making, and long-term career growth.

📝 Enhancement Note: This role presents significant technical challenges and growth opportunities for mid-level web developers looking to advance their careers in the Salesforce ecosystem. By embracing a culture of continuous learning, collaboration, and innovation, you can overcome technical challenges and drive long-term career success.

💡 Interview Preparation

Technical Questions:

Salesforce Fundamentals: Demonstrate your understanding of Salesforce Experience Cloud, including site creation, user management, and community features. Explain your approach to customization, integration, and user experience enhancement.
API Integration: Describe your experience with REST and SOAP APIs, and explain how you would integrate Experience Cloud with other Salesforce products and external systems.
Problem-Solving: Present a real-world scenario where you had to design and develop a custom Salesforce Experience Cloud solution, and explain your approach to meeting business requirements and enhancing user experience.

Company & Culture Questions:

Company Culture: Explain what you understand about MSD's company culture, and how your values and work style align with the organization's mission and goals.
Agile Methodologies: Describe your experience with Agile methodologies, and explain how you would collaborate with cross-functional teams to deliver business solutions that save and improve lives.
User Experience Impact: Discuss how you would measure the impact of your Salesforce Experience Cloud solutions on user experience, and explain how you would optimize performance and accessibility.

Portfolio Presentation Strategy:

Live Demonstration: Prepare a live demonstration of your custom Salesforce Experience Cloud solutions, highlighting your ability to meet business requirements and enhance user experience.
Code Explanation: Be prepared to explain your code, design decisions, and architecture choices, demonstrating your technical expertise and attention to detail.
User Experience Showcase: Present a walkthrough or tutorial for your Salesforce Experience Cloud functionalities, showcasing your ability to communicate complex technical concepts to non-technical users.

📝 Enhancement Note: The interview process for this role is designed to assess your technical skills, problem-solving abilities, and cultural fit within the organization. By preparing for real-world scenario-based questions, brushing up on your Salesforce development fundamentals, and practicing your communication and teamwork skills, you can maximize your chances of success in the interview process.

📌 Application Steps

To apply for this Salesforce Experience Cloud Manager position:

Customize Your Portfolio: Highlight your custom Salesforce Experience Cloud solutions, integration projects, and user training skills, showcasing your ability to meet business requirements and enhance user experience.
Optimize Your Resume: Tailor your resume to emphasize your Salesforce development experience, technical skills, and project highlights, with a focus on Salesforce Experience Cloud, customization, integration, and user experience enhancement.
Prepare for Technical Challenges: Brush up on your Salesforce development fundamentals, API integration, and problem-solving skills, and practice your communication and teamwork abilities for real-world scenario-based questions.
Research the Company: Familiarize yourself with MSD's company culture, mission, and values, and prepare thoughtful questions to demonstrate your interest and commitment to the organization.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web development industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Manager, Salesforce Experience Cloud