📍 Job Overview

Job Title: Manager, IT Transformation (Cloud Infrastructure)
Company: Intact FC
Location: Laval, Quebec, Canada (Hybrid)
Job Type: Full-Time
Category: IT Management, Cloud Infrastructure, IT Transformation
Date Posted: August 8, 2025
Experience Level: 5-10 years
Remote Status: Hybrid (Laval, Montreal, Toronto)

🚀 Role Summary

Lead the modernization of Intact's agile delivery office and transition to product-driven operating models at the VP level.
Ensure agile/lean and agile best practices are in place at scale, promoting a culture of continuous improvement.
Collaborate with teams to meet transformation objectives and ensure constant communication with stakeholders.
Provide leadership, coaching, and support to team members, fostering a results-oriented and collaborative environment.

📝 Enhancement Note: This role requires a strong background in IT transformation, cloud infrastructure, and agile methodologies to drive success in a dynamic, customer-focused environment.

💻 Primary Responsibilities

Transformational Leadership: Lead the transition from project-driven to product-driven operating models, ensuring alignment with the transformation charter.
Agile Methodologies: Ensure agile/lean and agile best practices are in place at scale, including lean portfolio, planning, reporting, and roadmap.
Stakeholder Management: Collaborate with internal and external stakeholders to ensure objectives are met and maintain open lines of communication.
Team Development: Support team members in their development plans, providing coaching and mentoring to drive growth and success.
Change Management: Implement change management strategies to ensure smooth transitions and promote a culture of continuous improvement.
Results Orientation: Focus on sustainable results, prioritizing tasks, and managing expectations to meet objectives.

🎓 Skills & Qualifications

Education: Bachelor's degree in Information Technology or equivalent education and experience.

Experience: Proven experience in technological transformation projects related to infrastructure and cloud, with a strong background in agile methodologies and continuous improvement frameworks.

Required Skills:

Strong organizational and planning skills
Excellent communication and presentation skills
Strong interpersonal and stakeholder management skills
Proven leadership and ability to influence and drive change
Results-oriented mindset with a collaborative and proactive approach
Sense of prioritization and political common sense
Bilingualism (French and English) for candidates located in Quebec

Preferred Skills:

Experience in a similar role within the insurance industry
Knowledge of Intact's products and services
Familiarity with Intact's transformation charter and objectives

📊 Web Portfolio & Project Requirements (N/A for this role)

💵 Compensation & Benefits

Salary Range: CAD 120,000 - CAD 160,000 per year (Based on market research for IT management roles in Quebec with 5-10 years of experience)

Benefits:

Financial rewards program
Employee Share Purchase Plan (50% match on net shares purchased)
Flex pension and benefits package, including virtual healthcare
Flexible work arrangements and possibility to purchase up to 5 extra days off per year
Annual wellness account for active and healthy lifestyle
Tools and resources for physical and mental health, change management, and colleague connection
Dynamic workplace learning ecosystem with learning journeys, interactive online content, and inspiring programs
Inclusive employee-led networks for education, inspiration, relationship building, and development opportunities
Community Impact program

Working Hours: 40 hours per week, with flexible arrangements available

🎯 Team & Company Context

🏢 Company Culture

Industry: Insurance

Company Size: Large (Over 15,000 employees)

Founded: 1951

Team Structure:

The IT Transformation team is part of the broader IT department, working closely with various business units and stakeholders.
The team consists of IT professionals with diverse expertise in cloud infrastructure, agile methodologies, and project management.
The team follows a matrix reporting structure, with members reporting to both the IT Transformation Manager and their respective business unit leads.

Development Methodology:

Intact follows Agile methodologies, with a focus on lean portfolio, planning, reporting, and roadmap.
The company emphasizes continuous improvement, regular feedback, and collaboration across teams.

Company Website: Intact FC

📝 Enhancement Note: Intact FC is a large insurance company with a strong focus on digital transformation and innovation. The company values collaboration, continuous improvement, and customer-centricity, making it an ideal fit for candidates seeking to make a significant impact in a dynamic environment.

📈 Career & Growth Analysis

IT Transformation Manager Career Level: This role is a senior management position, responsible for driving strategic initiatives and leading teams through transformational change. The manager is expected to provide leadership, coaching, and mentoring to team members, fostering a culture of continuous improvement and high performance.

Reporting Structure: The IT Transformation Manager reports directly to the VP of IT, with a matrix reporting structure to business unit leads for team members.

Technical Impact: The manager will have a significant impact on Intact's IT infrastructure, driving cloud migration, agile transformation, and operational efficiency. Their decisions will directly influence the company's ability to deliver innovative products and services to customers.

Growth Opportunities:

Career Progression: With strong performance, the manager may have opportunities to advance to a VP or director role within the IT department or explore other leadership positions within the organization.
Technical Skill Development: The manager will have the opportunity to develop their expertise in cloud infrastructure, agile methodologies, and IT transformation, staying up-to-date with emerging technologies and best practices.
Leadership Development: The role offers ample opportunities for the manager to hone their leadership, communication, and stakeholder management skills, driving team success and contributing to Intact's overall strategic objectives.

📝 Enhancement Note: This role presents significant growth opportunities for the right candidate, offering a chance to make a substantial impact on Intact's IT transformation efforts and advance their career in a dynamic and collaborative environment.

🌐 Work Environment

Office Type: Hybrid (Laval, Montreal, Toronto)

Office Location(s):

Laval, Quebec: 600 Rue Lucien-Paiement, Laval, QC H7S 2R6, Canada
Montreal, Quebec: 2200 McGill College Avenue, Montreal, QC H3A 5A4, Canada
Toronto, Ontario: 200 Wellington Street West, Toronto, ON M5V 3C7, Canada

Workspace Context:

Intact's offices feature modern, collaborative workspaces designed to foster innovation and teamwork.
Employees have access to state-of-the-art technology, multiple monitors, and testing devices to support their work.
The hybrid work arrangement allows for flexibility, with employees able to work from home or in the office as needed.

Work Schedule: Standard business hours with flexibility for project deadlines and maintenance windows

📝 Enhancement Note: Intact's hybrid work environment offers employees the best of both worlds, providing the structure and collaboration of an office setting alongside the flexibility and convenience of remote work.

📄 Application & Technical Interview Process

Interview Process:

Phone/Video Screen: A brief conversation to assess communication skills, cultural fit, and initial qualifications.
Technical Deep Dive: A comprehensive discussion focused on the candidate's experience with cloud infrastructure, agile methodologies, and IT transformation. Expect questions about specific projects, challenges, and outcomes.
Stakeholder Meeting: An opportunity to meet with key stakeholders, discuss the role's expectations, and ask questions about the team and company.
Final Interview: A meeting with the hiring manager and other senior leaders to assess the candidate's fit for the role and the organization's culture.

Portfolio Review Tips (N/A for this role)

Technical Challenge Preparation (N/A for this role)

ATS Keywords:

Cloud Infrastructure
IT Transformation
Agile Methodologies
Project Management
Change Management
Stakeholder Management
Leadership
Collaboration
Continuous Improvement
Cloud Migration
IT Strategy
IT Governance
IT Service Management
ITIL
COBIT
PMO
IT Project Management
IT Service Delivery
IT Service Desk
IT Service Continuity
IT Disaster Recovery
IT Security
IT Compliance
IT Risk Management
IT Governance Framework
ITIL Framework
COBIT Framework
ISO/IEC 20000
ISO/IEC 27001
ISO/IEC 27002
ISO/IEC 27036
ISO/IEC 38500
ITIL V4
ITIL 4
ITIL Foundation
ITIL Managing Professional
ITIL Strategic Leader
COBIT 2019
COBIT 2019 Foundation
COBIT 2019 Implementation
COBIT 2019 Governance of Enterprise IT
COBIT 2019 Management of Enterprise IT
COBIT 2019 Evaluation
COBIT 2019 Assurance

📝 Enhancement Note: Familiarize yourself with Intact's products, services, and transformation charter to demonstrate your understanding of the company's strategic objectives and how your experience aligns with the role's requirements.

🛠 Technology Stack & Web Infrastructure (N/A for this role)

👥 Team Culture & Values

IT Transformation Values:

Customer-centricity: Focus on delivering value to customers through innovative IT solutions and exceptional service.
Collaboration: Work together across teams and functions to achieve common goals and drive success.
Continuous improvement: Embrace a culture of learning and growth, constantly seeking ways to enhance processes, products, and services.
Accountability: Take ownership of your responsibilities and deliver on commitments, holding yourself and others accountable for results.
Integrity: Act with honesty and transparency, building trust through your actions and decisions.

Collaboration Style:

Intact fosters a collaborative work environment, encouraging open communication, active listening, and knowledge sharing.
The company values cross-functional integration, with IT working closely with business units, marketing, and other teams to deliver innovative solutions.
Intact promotes a culture of code review, peer programming, and regular feedback to drive high-quality work and continuous learning.

📝 Enhancement Note: Intact FC's values and culture emphasize collaboration, continuous improvement, and customer-centricity, providing an ideal environment for candidates seeking to drive transformational change and make a significant impact.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Cloud Migration: Lead the migration of Intact's IT infrastructure to the cloud, ensuring minimal disruption to services and maximizing cost savings.
Agile Transformation: Drive the adoption of agile methodologies across Intact's IT department, promoting a culture of continuous improvement and high performance.
Stakeholder Management: Effectively manage relationships with internal and external stakeholders, balancing competing priorities and ensuring alignment with strategic objectives.
Change Management: Implement change management strategies to ensure smooth transitions and promote user adoption of new technologies and processes.

Learning & Development Opportunities:

Career Progression: With strong performance, the manager may have opportunities to advance to a VP or director role within the IT department or explore other leadership positions within the organization.
Technical Skill Development: The manager will have the opportunity to develop their expertise in cloud infrastructure, agile methodologies, and IT transformation, staying up-to-date with emerging technologies and best practices.
Leadership Development: The role offers ample opportunities for the manager to hone their leadership, communication, and stakeholder management skills, driving team success and contributing to Intact's overall strategic objectives.

📝 Enhancement Note: This role presents significant challenges and growth opportunities for the right candidate, offering a chance to drive transformational change and advance their career in a dynamic and collaborative environment.

💡 Interview Preparation

Technical Questions:

Cloud Infrastructure: Describe your experience with cloud infrastructure, highlighting specific projects, challenges, and outcomes. Discuss your approach to cloud migration, cost optimization, and security.
Agile Methodologies: Explain your understanding of agile methodologies, focusing on lean portfolio, planning, reporting, and roadmap. Discuss your experience driving agile transformations and promoting a culture of continuous improvement.
Change Management: Walk through your experience with change management, discussing your approach to stakeholder engagement, communication, and user adoption. Provide examples of successful change management initiatives you've led.

Company & Culture Questions:

Intact FC: Demonstrate your understanding of Intact's products, services, and transformation charter. Discuss how your experience aligns with the company's strategic objectives and how you can contribute to its success.
IT Transformation: Explain your vision for Intact's IT transformation, focusing on cloud migration, agile methodologies, and operational efficiency. Discuss how you would approach driving change and promoting a culture of continuous improvement.
Leadership Style: Describe your leadership style, focusing on coaching, mentoring, and driving team success. Discuss how you balance results orientation with a collaborative and inclusive approach.

Portfolio Presentation Strategy (N/A for this role)

📝 Enhancement Note: Thoroughly research Intact FC, its products, services, and transformation charter to demonstrate your understanding of the company's strategic objectives and how your experience aligns with the role's requirements. Prepare for technical questions focused on cloud infrastructure, agile methodologies, and change management, and be ready to discuss your leadership style and approach to driving transformational change.

📌 Application Steps

To apply for this IT Transformation (Cloud Infrastructure) Manager position at Intact FC:

Customize Your Resume: Highlight your relevant experience in IT transformation, cloud infrastructure, and agile methodologies. Emphasize your leadership, communication, and stakeholder management skills.
Prepare for Technical Interviews: Brush up on your knowledge of cloud infrastructure, agile methodologies, and change management. Familiarize yourself with Intact FC's products, services, and transformation charter.
Research the Company: Learn about Intact FC's culture, values, and approach to IT transformation. Prepare questions to ask during the interview process to demonstrate your interest and understanding of the role.
Practice Your Interview Skills: Engage in mock interviews with friends, colleagues, or career coaches to refine your communication and presentation skills. Focus on articulating your experience, accomplishments, and vision for Intact FC's IT transformation.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with Intact FC before making application decisions.

Manager, IT Transformation (Cloud Infrastructure)