Manager, Infrastructure & Cloud Services

Pacific Gas And Electric Company
Full_time•$144k-213k/year (USD)•Oakland, United States

📍 Job Overview

  • Job Title: Manager, Infrastructure & Cloud Services
  • Company: Pacific Gas And Electric Company
  • Location: Oakland, California, United States
  • Job Type: Hybrid
  • Category: IT Management
  • Date Posted: August 8, 2025
  • Experience Level: 5-10 years
  • Remote Status: On-site with hybrid flexibility

🚀 Role Summary

  • Strategic leadership in infrastructure and cloud services, driving business vision through improved service quality and enhanced capabilities.
  • Cross-functional collaboration with IT and business teams to ensure infrastructure requirements support the IT portfolio.
  • Portfolio management and continuous improvement, monitoring emerging tools and technologies, and driving results through others.
  • Risk assessment and compliance with standards, regulations, and governance processes.
  • Empathetic leadership focusing on customer impact, frontline teams, and responders during high-pressure operational environments.

📝 Enhancement Note: This role requires a strong background in IT, with a focus on infrastructure and cloud services, as well as proven leadership and management skills. Experience in a regulated utility industry is desired but not required.

💻 Primary Responsibilities

  • Strategic Planning & Leadership

    • Develop and manage infrastructure and cloud services strategy, aligning with business goals and IT portfolio.
    • Collaborate with IT and business teams to ensure infrastructure requirements support the IT portfolio.
    • Establish and monitor meaningful metrics to demonstrate team efficiency and effectiveness.

  • Portfolio Management & Continuous Improvement

    • Manage the life cycle of infrastructure and cloud services, including asset deployment, use, acquisition, and disposal.
    • Conduct analyses of asset deployment, use, acquisition, and disposal to optimize infrastructure portfolio.
    • Monitor emerging tools and technologies, and propose appropriate solutions for deployment.

  • Risk Assessment & Compliance

    • Assess and manage risks associated with infrastructure and cloud services.
    • Ensure compliance with standards, regulations, and governance processes.
    • Establish and maintain comprehensive service level agreements.

  • Team Leadership & Development

    • Lead, motivate, and coach team members to drive high performance and continuous improvement.
    • Establish development plans for supervisors and staff, focusing on skill development and career growth.
    • Foster a safe and performance-focused culture, mentoring others to handle crises with confidence, skill, and empathy.

  • Cross-Functional Collaboration & Communication

    • Act as a liaison and conduit for information flow between the department team and the rest of the IT and business community.
    • Communicate and champion infrastructure requirements necessary to execute the IT portfolio.
    • Ensure timely and effective communication regarding the mapping of initiatives to business goals to business partners.

📝 Enhancement Note: This role requires strong leadership, communication, and collaboration skills to manage infrastructure and cloud services effectively. Experience in managing high-pressure operational environments is crucial for success in this role.

🎓 Skills & Qualifications

Education:

  • Bachelor's Degree in Computer Science, a related field, or equivalent experience.
  • Desired: Master's Degree in a related field or equivalent experience.

Experience:

  • 6+ years of experience in IT, with a focus on infrastructure and cloud services.
  • Desired: Experience in a regulated utility industry.
  • Proven leadership experience managing high-pressure operational environments, ideally within IT service delivery or incident response.

Required Skills:

  • Proven leadership and management skills.
  • Strong communication, collaboration, and interpersonal skills.
  • Experience in program management, large-scale.
  • Ability to manage resources, costs, and risks.
  • Familiarity with IT service management frameworks (e.g., ITIL).
  • Experience with incident management and problem-solving.

Preferred Skills:

  • Lean Six Sigma (LSS) Certification.
  • Project Management Institute (PMI) PMP certification.
  • ITIL Practitioner or Manager certification.
  • Experience with cloud platforms (e.g., AWS, Azure, Google Cloud).
  • Knowledge of infrastructure as code (IaC) tools (e.g., Terraform, CloudFormation).
  • Familiarity with containerization and orchestration tools (e.g., Docker, Kubernetes).

📝 Enhancement Note: While a Master's Degree is not required, it is preferred for this role due to the strategic and leadership nature of the position. Additionally, certifications such as LSS, PMP, and ITIL can demonstrate a strong commitment to continuous learning and professional development.

📊 Web Portfolio & Project Requirements (N/A for this role)

💵 Compensation & Benefits

Salary Range:

  • Bay Area Minimum: $144,000.00
  • Bay Area Maximum: $213,400.00
  • The final salary will be determined based on multiple factors, including internal equity, specific skills, education, licenses or certifications, experience, market value, and geographic location.

Benefits:

  • Discretionary incentive compensation programs.
  • Comprehensive benefits package, including health, dental, and vision insurance, retirement plans, and employee discounts.

Working Hours:

  • Full-time position, typically working 40 hours per week.
  • Hybrid work arrangement, with 3-4 days per month working from the Fairfield or Sacramento office.

📝 Enhancement Note: The salary range provided is specific to the Bay Area. For candidates located outside the Bay Area, the salary range may be adjusted based on regional market conditions and cost of living.

🎯 Team & Company Context

Company Culture:

  • Pacific Gas and Electric Company (PG&E) is a regulated utility company, providing natural gas and electric service to approximately 16 million people throughout northern and central California.
  • PG&E is committed to providing safe, reliable, and affordable energy to its customers while also focusing on sustainability and environmental stewardship.

Team Structure:

  • The Infrastructure & Cloud Services team is part of the Information Systems Technology Services organization.
  • The team consists of various roles, including managers, supervisors, professionals, support staff, and union positions.
  • The team collaborates with other IT and business teams to deliver high-quality technology solutions that support PG&E's business goals.

Development Methodology:

  • PG&E follows ITIL (Information Technology Infrastructure Library) best practices for IT service management.
  • The organization uses Agile methodologies for software development and project management.
  • Infrastructure and cloud services are managed using a combination of on-premises and cloud-based solutions.

Company Website: www.pge.com

📝 Enhancement Note: PG&E's company culture emphasizes safety, reliability, and sustainability. The Infrastructure & Cloud Services team plays a critical role in supporting these priorities by ensuring that PG&E's infrastructure and cloud services are secure, resilient, and optimized for performance.

📈 Career & Growth Analysis

Web Technology Career Level:

  • This role is a senior-level management position, focusing on strategic leadership, portfolio management, and continuous improvement in infrastructure and cloud services.
  • The role requires a deep understanding of IT infrastructure, cloud services, and IT service management principles.

Reporting Structure:

  • The Manager, Infrastructure & Cloud Services reports directly to the Director of Infrastructure & Cloud Services.
  • The role has supervisory responsibilities, overseeing a team of technical resources consisting of supervisors, professionals, support, and/or union positions.

Technical Impact:

  • This role has a significant impact on PG&E's IT infrastructure and cloud services, ensuring that they are secure, reliable, and optimized for performance.
  • The manager is responsible for driving results through others, setting and communicating goals, and monitoring progress to ensure that the team delivers high-quality infrastructure and cloud services that support PG&E's business goals.

Growth Opportunities:

  • Technical Skill Development: Stay up-to-date with emerging infrastructure and cloud services trends, and explore opportunities to expand the team's skill set and capabilities.
  • Leadership Development: Develop leadership skills through mentoring, coaching, and training opportunities, with the goal of advancing to a director-level role or other senior leadership positions within PG&E's IT organization.
  • Architecture Decision-Making: As the team's technical leader, contribute to strategic architecture decisions that align with PG&E's business goals and IT portfolio.

📝 Enhancement Note: This role offers significant growth opportunities for experienced IT professionals looking to advance their careers in infrastructure and cloud services management. The role provides exposure to senior leadership, strategic decision-making, and the opportunity to drive meaningful change within a large, complex organization.

🌐 Work Environment

Office Type:

  • Hybrid work environment, with a combination of remote work and on-site presence at PG&E's Fairfield or Sacramento office.

Office Location(s):

  • Fairfield, California, United States
  • Sacramento, California, United States

Workspace Context:

  • Collaborative Work Environment: Foster a collaborative and inclusive work environment that encourages cross-functional collaboration and knowledge sharing.
  • Modern Work Tools: Utilize modern work tools and technologies to enhance productivity and communication, both on-site and remotely.
  • Performance Optimization: Focus on optimizing infrastructure and cloud services performance, ensuring that PG&E's IT systems are secure, reliable, and efficient.

Work Schedule:

  • Full-time position, typically working 40 hours per week.
  • Hybrid work arrangement, with 3-4 days per month working from the Fairfield or Sacramento office, based on business needs.

📝 Enhancement Note: PG&E's hybrid work environment offers the flexibility to balance work and personal responsibilities while maintaining a strong connection to the team and the organization's mission.

📄 Application & Technical Interview Process

Interview Process:

  • Screening Call (30 minutes): A brief phone or video call to assess the candidate's qualifications and fit for the role.
  • On-site Interview (2-3 hours): A comprehensive on-site interview, including behavioral, situational, and technical questions, as well as a tour of the office and an opportunity to meet the team.
  • Final Interview (1-2 hours): A final interview with senior leadership to discuss the candidate's fit for the role and the organization's culture.

Portfolio Review Tips (N/A for this role):

  • Not applicable for this management role.

Technical Challenge Preparation (N/A for this role):

  • Not applicable for this management role.

ATS Keywords:

  • Infrastructure Management
  • Cloud Services
  • IT Service Management
  • ITIL
  • Leadership
  • Team Management
  • Portfolio Management
  • Risk Assessment
  • Compliance
  • Strategic Planning
  • Agile Methodologies
  • IT Service Delivery
  • Incident Management
  • Problem Solving

📝 Enhancement Note: When preparing for the interview, focus on demonstrating strong leadership, management, and communication skills, as well as a deep understanding of IT infrastructure, cloud services, and IT service management principles. Familiarize yourself with PG&E's business and the role's responsibilities, and be prepared to discuss your relevant experience and accomplishments.

🛠 Technology Stack & Web Infrastructure

Frontend Technologies (N/A for this role):

  • Not applicable for this management role.

Backend & Server Technologies:

  • Infrastructure as Code (IaC): Tools such as Terraform, CloudFormation, or Azure Resource Manager (ARM) are used to manage and provision infrastructure and cloud services.
  • Cloud Platforms: PG&E uses a multi-cloud strategy, leveraging AWS, Azure, and Google Cloud Platform (GCP) for different workloads and services.
  • Containerization & Orchestration: Docker and Kubernetes are used to package, deploy, and manage containerized applications.
  • Monitoring & Logging: Tools such as Prometheus, Grafana, ELK Stack, or Datadog are used to monitor infrastructure and cloud services performance, and log events and alerts.
  • Configuration Management: Tools such as Ansible, Puppet, or Chef are used to manage and automate infrastructure and cloud services configuration.

Development & DevOps Tools:

  • Version Control: Git is used for version control and collaborative development.
  • Continuous Integration/Continuous Deployment (CI/CD): Tools such as Jenkins, GitLab CI/CD, or Azure DevOps are used to automate the build, test, and deployment pipeline.
  • Infrastructure as Code (IaC): Tools such as Terraform, CloudFormation, or Azure Resource Manager (ARM) are used to manage and provision infrastructure and cloud services.
  • Containerization & Orchestration: Docker and Kubernetes are used to package, deploy, and manage containerized applications.
  • Monitoring & Logging: Tools such as Prometheus, Grafana, ELK Stack, or Datadog are used to monitor infrastructure and cloud services performance, and log events and alerts.
  • Configuration Management: Tools such as Ansible, Puppet, or Chef are used to manage and automate infrastructure and cloud services configuration.

📝 Enhancement Note: Familiarity with the technology stack listed above is desired but not required for this management role. However, a strong understanding of IT infrastructure, cloud services, and IT service management principles is crucial for success in this role.

👥 Team Culture & Values

Web Development Values (N/A for this role):

  • Not applicable for this management role.

Collaboration Style:

  • Cross-Functional Collaboration: Foster a collaborative and inclusive work environment that encourages cross-functional collaboration and knowledge sharing between IT and business teams.
  • Empathetic Leadership: Demonstrate deep, consistent empathy for impacted customers, frontline teams, and responders, ensuring that infrastructure and cloud services are designed and operated with a focus on customer impact.
  • Performance-Driven Culture: Establish a performance-driven culture that focuses on continuous improvement, driving results through others, and ensuring that the team delivers high-quality infrastructure and cloud services that support PG&E's business goals.

📝 Enhancement Note: PG&E's team culture emphasizes safety, reliability, and sustainability. The Infrastructure & Cloud Services team plays a critical role in supporting these priorities by ensuring that PG&E's infrastructure and cloud services are secure, resilient, and optimized for performance.

⚡ Challenges & Growth Opportunities

Technical Challenges:

  • Emerging Technologies: Stay up-to-date with emerging infrastructure and cloud services trends, and explore opportunities to integrate new technologies into PG&E's IT portfolio.
  • Scalability & Performance Optimization: Ensure that PG&E's infrastructure and cloud services are designed and operated to support the organization's growing needs and maintain optimal performance.
  • Risk Management: Identify and mitigate risks associated with infrastructure and cloud services, ensuring that PG&E's IT portfolio is secure, resilient, and compliant with relevant standards and regulations.
  • Cost Optimization: Continuously monitor and optimize infrastructure and cloud services costs, ensuring that PG&E's IT portfolio is efficient and aligned with the organization's business goals.

Learning & Development Opportunities:

  • Technical Skill Development: Stay up-to-date with emerging infrastructure and cloud services trends, and explore opportunities to expand the team's skill set and capabilities.
  • Leadership Development: Develop leadership skills through mentoring, coaching, and training opportunities, with the goal of advancing to a director-level role or other senior leadership positions within PG&E's IT organization.
  • Architecture Decision-Making: As the team's technical leader, contribute to strategic architecture decisions that align with PG&E's business goals and IT portfolio.

📝 Enhancement Note: This role offers significant technical challenges and growth opportunities for experienced IT professionals looking to advance their careers in infrastructure and cloud services management. The role provides exposure to senior leadership, strategic decision-making, and the opportunity to drive meaningful change within a large, complex organization.

💡 Interview Preparation

Technical Questions:

  • Leadership & Management: Prepare for behavioral and situational questions that assess your leadership, management, and communication skills. Examples include:
    • Describe a time when you had to manage a difficult team member or resolve a conflict within your team.
    • How do you prioritize and manage multiple projects or initiatives simultaneously?
    • How do you approach risk assessment and mitigation in infrastructure and cloud services?
  • IT Infrastructure & Cloud Services: Prepare for technical questions that assess your understanding of IT infrastructure, cloud services, and IT service management principles. Examples include:
    • Can you explain the differences between Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS)?
    • How do you approach the design and implementation of highly available and fault-tolerant infrastructure and cloud services?
    • How do you monitor and optimize the performance of infrastructure and cloud services?
  • PG&E & Industry Knowledge: Prepare for questions that assess your understanding of PG&E's business, industry trends, and relevant regulations. Examples include:
    • How do you stay up-to-date with emerging trends and best practices in infrastructure and cloud services?
    • How do you ensure compliance with relevant standards, regulations, and industry-specific requirements in infrastructure and cloud services?

Company & Culture Questions:

  • Prepare for questions that assess your fit with PG&E's company culture, values, and mission. Examples include:
    • How do you demonstrate empathy for impacted customers, frontline teams, and responders in your day-to-day work?
    • How do you foster a collaborative and inclusive work environment that encourages cross-functional collaboration and knowledge sharing?
    • How do you approach continuous improvement and driving results through others in your leadership role?

Portfolio Presentation Strategy (N/A for this role):

  • Not applicable for this management role.

📝 Enhancement Note: When preparing for the interview, focus on demonstrating strong leadership, management, and communication skills, as well as a deep understanding of IT infrastructure, cloud services, and IT service management principles. Familiarize yourself with PG&E's business and the role's responsibilities, and be prepared to discuss your relevant experience and accomplishments.

📌 Application Steps

To apply for this Manager, Infrastructure & Cloud Services position at Pacific Gas And Electric Company:

  1. Submit your application through the application link provided in the job posting.
  2. Tailor your resume to highlight your relevant experience and accomplishments in IT infrastructure, cloud services, and IT service management.
  3. Prepare for the interview process by reviewing the interview process outline provided in the job posting and practicing common interview questions and answers.
  4. Research PG&E's business, industry trends, and relevant regulations to demonstrate your understanding of the organization and the role's requirements.
  5. Prepare questions for the interviewer to show your interest in the role and the organization, and to gain a better understanding of the team and the company culture.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Application Requirements

A Bachelor's Degree in Computer Science or a related field is required, along with at least 6 years of experience in IT. Desired qualifications include a Master's Degree, utility industry experience, and various certifications such as PMP and ITIL.