Manager, Health Cloud Engineer

📍 Job Overview

• Job Title: Manager, Health Cloud Engineer
• Company: MSD
• Location: Hyderabad, Telangana, India
• Job Type: Hybrid
• Category: Web Technology - DevOps Engineer
• Date Posted: 2025-06-13
• Experience Level: 5-10 years
• Remote Status: On-site/Hybrid

🚀 Role Summary

• Lead a team of Health Cloud Engineers to design, develop, and maintain Salesforce solutions tailored to healthcare industry needs.
• Collaborate with cross-functional teams to integrate Salesforce applications with other systems and third-party applications.
• Ensure the quality and functionality of Salesforce solutions through thorough testing and debugging processes.
• Provide technical support and troubleshooting for Salesforce issues, and assist in user training on Salesforce Health Cloud functionalities.
• Stay updated with the latest Salesforce features and best practices, and apply them to enhance existing solutions and drive innovation.

📝 Enhancement Note: This role requires a strong background in Salesforce development and experience managing teams to drive projects to successful completion. The ideal candidate will have a proven track record in delivering complex Salesforce solutions and a deep understanding of the Salesforce ecosystem.

💻 Primary Responsibilities

• Team Leadership: Guide and mentor a team of Health Cloud Engineers, fostering a collaborative and innovative work environment.
• Solution Design: Work with senior managers and delivery squad leads to design and develop custom Salesforce solutions that meet business requirements.
• Customization & Integration: Customize Salesforce objects, fields, page layouts, and workflows, and integrate Salesforce with other systems and third-party applications.
• Testing & Deployment: Participate in testing and debugging processes to ensure the quality and functionality of Salesforce solutions. Contribute to maintaining code quality and best practices.
• Technical Support: Provide technical support and troubleshooting for Salesforce issues, and assist in user training on Salesforce Health Cloud functionalities.
• Learning & Development: Continuously learn and apply new Salesforce features and best practices to enhance existing solutions and drive innovation.
• Collaboration: Work closely with cross-functional teams, including developers, product managers, and business analysts, to ensure projects are delivered on time and within budget.
• Code Reviews: Participate in code reviews to ensure adherence to coding standards and best practices.

🎓 Skills & Qualifications

Education: Bachelor’s degree in computer science, information systems, or a related technical field from a recognized university or institute.

Experience: 6+ years of total IT experience, with at least 2-3 years in Salesforce development. Proven experience in managing teams and delivering complex Salesforce solutions.

Required Skills:

• Proficient in Salesforce platform, including objects, fields, and workflows.
• Strong knowledge of Apex and Visualforce.
• Hands-on experience with LWC and JavaScript.
• Understanding of Salesforce Object Model, Profiles, Permission Sets, and Record Types.
• Familiarity with API integration concepts (REST/SOAP).
• Basic knowledge of Salesforce deployment tools (Change Sets, ANT, or basic knowledge of Git/CI-CD tools).
• Ability to write unit test cases and contribute to maintaining code quality and best practices.
• Strong communication and teamwork skills.

Preferred Skills:

• Experience with Salesforce Health Cloud.
• Familiarity with Salesforce deployment tools (Git, CI/CD pipelines).
• Knowledge of Agile/Scrum methodologies and experience working in an Agile environment.

📝 Enhancement Note: While the role requires a strong background in Salesforce development, experience in healthcare industry-specific solutions would be beneficial but not essential. The ideal candidate will have a growth mindset and be eager to learn and adapt to new technologies and industry-specific requirements.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

• A portfolio showcasing a variety of Salesforce projects, highlighting your ability to design, develop, and customize solutions tailored to specific business needs.
• Examples of successful Salesforce integrations with other systems and third-party applications.
• Case studies demonstrating your problem-solving skills and ability to optimize performance and scalability.

Technical Documentation:

• Detailed project documentation, including design specifications, user guides, and code comments.
• Evidence of code reviews and adherence to coding standards and best practices.
• Test cases and performance metrics to demonstrate the quality and functionality of your Salesforce solutions.

📝 Enhancement Note: As this role involves managing a team, your portfolio should also highlight your leadership skills, including examples of mentoring and knowledge-sharing with team members. Include any awards or recognitions received for exceptional team performance or innovative solutions.

💵 Compensation & Benefits

Salary Range: INR 1,500,000 - 2,500,000 per annum (Estimated based on industry standards for a Senior Salesforce Developer role in Hyderabad, India)

Benefits:

• Comprehensive health, dental, and vision insurance.
• Retirement savings plans with company match.
• Generous paid time off and holidays.
• Employee discounts on MSD products.
• Opportunities for professional development and career growth within the global MSD organization.

Working Hours: Full-time (40 hours per week), with flexibility for deployment windows, maintenance, and project deadlines.

📝 Enhancement Note: The salary range provided is an estimate based on market research for similar roles in Hyderabad, India. The actual salary may vary depending on the candidate's experience, skills, and the company's internal compensation structure.

🎯 Team & Company Context

🏢 Company Culture

Industry: Pharmaceuticals and Biotechnology

Company Size: Large (10,000+ employees)

Founded: 1891 (as Merck & Co., Inc., Rahway, New Jersey, USA)

Team Structure:

• A dedicated team of Health Cloud Engineers, working under the guidance of senior managers and delivery squad leads.
• Collaboration with cross-functional teams, including developers, product managers, and business analysts.
• A global network of technology centers, enabling digital transformation and driving business outcomes.

Development Methodology:

• Agile/Scrum methodologies for project management and software development.
• Code reviews, testing, and quality assurance practices to ensure code quality and functionality.
• Deployment strategies, CI/CD pipelines, and server management to optimize performance and scalability.

Company Website: MSD.com

📝 Enhancement Note: MSD (known as Merck & Co., Inc., Rahway, New Jersey, USA outside the United States and Canada) is a global healthcare biopharma company with a 130-year legacy of success. The company's digital transformation journey is driven by a strong focus on data, analytics, and insights, enabling the delivery of business solutions that save and improve lives.

📈 Career & Growth Analysis

Web Technology Career Level: Senior Salesforce Developer/Manager

Reporting Structure: Reports directly to the Senior Manager, Health Cloud Engineering, with matrixed reporting lines to delivery squad leads and other relevant stakeholders.

Technical Impact: Leads a team of Health Cloud Engineers, driving the design, development, and maintenance of Salesforce solutions that support the company's global healthcare operations and improve patient outcomes.

Growth Opportunities:

• Technical Growth: Deepen expertise in Salesforce development and gain experience in managing larger, more complex projects.
• Leadership Development: Develop leadership skills by mentoring team members, driving team performance, and contributing to the development of company-wide best practices.
• Architecture & Design: Gain experience in solution architecture and design, driving the development of scalable, secure, and high-performing Salesforce solutions.
• Global Opportunities: Explore opportunities to work on global projects and collaborate with team members across MSD's global network of technology centers.

📝 Enhancement Note: As a senior role within the Health Cloud Engineering team, this position offers significant opportunities for career growth and development. The ideal candidate will have a proven track record in delivering complex Salesforce solutions and a strong desire to learn and grow within the global MSD organization.

🌐 Work Environment

Office Type: Hybrid (a combination of on-site and remote work)

Office Location(s): Hyderabad, Telangana, India

Workspace Context:

• A collaborative workspace with dedicated areas for team meetings, brainstorming sessions, and knowledge-sharing activities.
• Access to the latest development tools, multiple monitors, and testing devices to ensure optimal performance and functionality.
• Opportunities for cross-functional collaboration with designers, marketers, and other stakeholders to ensure user-centered design and user experience optimization.

Work Schedule: Flexible work hours with core working hours between 9:00 AM and 5:00 PM IST. Deployment windows, maintenance, and project deadlines may require additional hours as needed.

📝 Enhancement Note: MSD's hybrid work environment offers the best of both on-site and remote work, enabling employees to balance their professional and personal lives while maintaining a strong connection to the global MSD community.

📄 Application & Technical Interview Process

Interview Process:

1. Phone/Video Screen: A brief conversation to assess communication skills and cultural fit.
2. Technical Assessment: A hands-on assessment of your Salesforce development skills, focusing on customization, integration, and problem-solving.
3. Behavioral Interview: An in-depth discussion of your leadership skills, team management experience, and career aspirations.
4. Final Interview: A meeting with the hiring manager and other senior stakeholders to discuss your fit for the role and the team.

Portfolio Review Tips:

• Highlight your most relevant Salesforce projects, demonstrating your ability to design, develop, and customize solutions tailored to specific business needs.
• Include examples of successful Salesforce integrations with other systems and third-party applications.
• Showcase your problem-solving skills and ability to optimize performance and scalability.
• Include any awards or recognitions received for exceptional team performance or innovative solutions.

Technical Challenge Preparation:

• Brush up on your Salesforce development skills, focusing on customization, integration, and problem-solving.
• Familiarize yourself with the Salesforce ecosystem, including the latest features, best practices, and industry trends.
• Prepare for behavioral interview questions by reflecting on your leadership experiences, team management challenges, and career growth opportunities.

ATS Keywords: Salesforce Development, Customization, Integration, Testing, Documentation, Technical Support, Learning and Development, Collaboration, Code Reviews, User Training, Data Engineering, Software Development, Systems Integration, Software Configurations, Solution Architecture, System Designs

📝 Enhancement Note: To optimize your resume for the ATS (Applicant Tracking System), incorporate relevant Salesforce development and management keywords naturally throughout your resume. Focus on highlighting your experience with Salesforce platform features, customization, integration, and problem-solving.

🛠 Technology Stack & Web Infrastructure

Frontend Technologies:

• Salesforce Lightning Web Components (LWC)
• Salesforce Visualforce
• HTML, CSS, and JavaScript

Backend & Server Technologies:

• Salesforce Apex
• Salesforce SOQL
• REST/SOAP API integration

Development & DevOps Tools:

• Salesforce Developer Console
• Salesforce Change Sets
• Salesforce ANT or Git/CI-CD tools (e.g., Jenkins, CircleCI)
• Salesforce Deployment tools (e.g., Salesforce CLI, Salesforce DX)

📝 Enhancement Note: As a Health Cloud Engineer, you will be working extensively with the Salesforce platform, utilizing its various features and tools to design, develop, and maintain custom solutions. Familiarity with the Salesforce ecosystem and relevant development tools is essential for success in this role.

👥 Team Culture & Values

Web Development Values:

• Innovation: Continuously learn and apply new Salesforce features and best practices to enhance existing solutions and drive innovation.
• Quality: Ensure the quality and functionality of Salesforce solutions through thorough testing, debugging, and code reviews.
• Collaboration: Work closely with cross-functional teams, including developers, product managers, and business analysts, to ensure projects are delivered on time and within budget.
• User-Centered Design: Focus on user experience and user-centered design principles to optimize performance, accessibility, and usability.
• Performance Optimization: Continuously monitor and optimize the performance of Salesforce solutions to ensure scalability and high availability.

Collaboration Style:

• Cross-Functional Integration: Work closely with designers, marketers, and other stakeholders to ensure user-centered design and user experience optimization.
• Code Review Culture: Participate in code reviews to ensure adherence to coding standards and best practices.
• Knowledge Sharing: Share your expertise and mentor team members to foster a collaborative and innovative work environment.

📝 Enhancement Note: MSD's web development culture emphasizes innovation, quality, collaboration, and user-centered design. The ideal candidate will have a strong commitment to these values and a passion for driving digital transformation in the healthcare industry.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Customization: Design and develop custom Salesforce solutions tailored to specific business needs, ensuring optimal performance and scalability.
• Integration: Integrate Salesforce with other systems and third-party applications, optimizing data flow and ensuring seamless user experiences.
• Problem-Solving: Troubleshoot complex Salesforce issues, optimizing performance, and minimizing downtime.
• Emerging Technologies: Stay updated with the latest Salesforce features and best practices, and apply them to enhance existing solutions and drive innovation.

Learning & Development Opportunities:

• Technical Skill Development: Deepen your expertise in Salesforce development, customization, and integration. Explore emerging technologies and industry trends to drive continuous learning and growth.
• Leadership Development: Develop your leadership skills by mentoring team members, driving team performance, and contributing to the development of company-wide best practices.
• Architecture & Design: Gain experience in solution architecture and design, driving the development of scalable, secure, and high-performing Salesforce solutions.
• Global Opportunities: Explore opportunities to work on global projects and collaborate with team members across MSD's global network of technology centers.

📝 Enhancement Note: As a senior role within the Health Cloud Engineering team, this position offers significant opportunities for career growth and development. The ideal candidate will have a proven track record in delivering complex Salesforce solutions and a strong desire to learn and grow within the global MSD organization.

💡 Interview Preparation

Technical Questions:

• Salesforce Development: Describe your experience with Salesforce development, highlighting your proficiency in Apex, Visualforce, and LWC. Explain your approach to designing, developing, and customizing Salesforce solutions.
• Customization & Integration: Discuss your experience with Salesforce customization and integration. Explain how you have optimized data flow and ensured seamless user experiences in your previous projects.
• Problem-Solving: Share examples of complex Salesforce issues you have troubleshot and resolved. Describe your approach to optimizing performance and minimizing downtime.
• Leadership & Team Management: Describe your experience managing teams and driving project success. Explain how you have fostered a collaborative and innovative work environment.

Company & Culture Questions:

• MSD Culture: Explain what you understand about MSD's culture and how you would contribute to its success. Describe your commitment to innovation, quality, collaboration, and user-centered design.
• Healthcare Industry: Discuss your understanding of the healthcare industry and how you would apply your Salesforce expertise to drive digital transformation and improve patient outcomes.
• Global Opportunities: Explain your interest in working on global projects and collaborating with team members across MSD's global network of technology centers. Describe how you would leverage these opportunities to drive your career growth and development.

Portfolio Presentation Strategy:

• Project Selection: Choose projects that demonstrate your Salesforce development, customization, and integration skills. Highlight your problem-solving abilities and commitment to user-centered design and performance optimization.
• Storytelling: Prepare a compelling narrative for each project, explaining the business context, your approach, and the outcomes achieved.
• Live Demonstration: Showcase your projects using live demos and responsive design examples, highlighting the user experience and performance optimization techniques you employed.

📝 Enhancement Note: To succeed in the interview process, focus on demonstrating your technical expertise, leadership skills, and commitment to MSD's values and culture. Prepare thoughtful responses to technical and behavioral interview questions, and be ready to discuss your portfolio projects in depth.

📌 Application Steps

To apply for this Health Cloud Engineer position at MSD:

1. Customize Your Portfolio: Tailor your portfolio to highlight your Salesforce development, customization, and integration skills. Include projects that demonstrate your problem-solving abilities and commitment to user-centered design and performance optimization.
2. Optimize Your Resume: Incorporate relevant Salesforce development and management keywords naturally throughout your resume. Focus on highlighting your experience with Salesforce platform features, customization, integration, and problem-solving.
3. Prepare for Technical Assessment: Brush up on your Salesforce development skills, focusing on customization, integration, and problem-solving. Familiarize yourself with the Salesforce ecosystem, including the latest features, best practices, and industry trends.
4. Research MSD: Learn about MSD's mission, values, and culture. Understand the company's focus on digital transformation and its commitment to driving innovation in the healthcare industry.
5. Prepare for Behavioral Interview: Reflect on your leadership experiences, team management challenges, and career growth opportunities. Prepare thoughtful responses to behavioral interview questions, focusing on your commitment to MSD's values and culture.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web development/server administration industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.