Manager, Cloud Support at Zafin

📍 Job Overview

Job Title: Manager, Cloud Support
Company: Zafin
Location: Trivandrum, Kerala, India
Job Type: Hybrid
Category: Management
Date Posted: 2025-06-26
Experience Level: 5-10 years
Remote Status: On-site/Hybrid

🚀 Role Summary

📝 Enhancement Note: This role involves managing cloud support projects and teams, ensuring customer needs are met, and driving process improvements in a dynamic, cross-functional environment.

💻 Primary Responsibilities

📝 Enhancement Note: The primary responsibilities listed below are tailored to the web development and server administration industry, focusing on cloud support, project management, and stakeholder communication.

🌐 Cloud Support Management

Cloud Support Project Planning: Work with senior team members to plan, organize, coordinate, and execute cloud support projects and initiatives.
Meeting Management: Manage meetings, document interactions, and ensure follow-ups and follow-throughs.
Project Planning and Execution: Create, update, and present project plans, and maintain a healthy team environment.
Agile Work Management: Encourage the use of agile work management processes and facilitate weekly or bi-weekly sprints for assigned teams.
Team Prioritization: Help team members prioritize workloads and maintain a healthy team through empowerment, motivation, and trust-building.
Goal Setting and Reporting: Set goals for team members and present weekly progress reports.
Process Improvement: Identify improvement areas, plan, and execute improvement items to enhance cloud support processes.
Stakeholder Communication: Summarize problems at hand for senior stakeholder consumption and participate in status and governance meetings.
Triage Session Management: Setup, coordinate, and manage triage sessions with customers and partners to address cloud support issues.
Cross-Functional Team Collaboration: Work with different internal teams (cross-functional and operational) to ensure seamless support to client needs.
Technical Guidance: Provide technical guidance to the team and coach, guide, and mentor other members of the team or organization.
Knowledge Base Development: Support the team in developing a process knowledge base and setup a knowledge base for the team to refer and enrich continuously.

🎓 Skills & Qualifications

Education: A degree in computer science, engineering, business administration, or equivalent experience is required. Industry-accepted certifications in management space are desirable.

Experience: Multiple years of experience working with customers and partners, with domain knowledge of banking and financial institutions and/or large enterprise IT environments, is required. Experience in leading techno-functional discussions with clients and knowledge of cloud concepts is desirable.

Required Skills:

Project Management: Proven experience in project management, with a strong understanding of agile methodologies and process methodologies used in the software industry.
Cloud Concepts: Strong understanding of cloud concepts and experience with java-based technical implementations, deployments, and troubleshooting.
Database Concepts: Strong understanding of database concepts.
Communication: Strong, clear, and concise written and verbal communication skills, with the ability to communicate effectively at all levels of the organization.
Customer Facing Skills: Connect, engage, listen, explain, facilitate, coordinate, follow-through, and independently manage client expectations.
Interpersonal Skills: Strong interpersonal skills and the ability to foster team collaboration.
Technical Skills: Proficiency in Microsoft Excel, Word, PowerPoint, Wiki, planning software, agile project management tools, and user interface-based applications.

Preferred Skills:

Industry Knowledge: Domain knowledge of banking and financial institutions and/or large enterprise IT environments.
Certifications: Industry-accepted certifications in management space.

📊 Web Portfolio & Project Requirements

📝 Enhancement Note: As this role focuses on cloud support management, a portfolio is not explicitly required. However, demonstrating relevant project management, process improvement, and stakeholder communication skills through case studies or success stories is highly recommended.

💵 Compensation & Benefits

Salary Range: INR 1,200,000 - 1,800,000 per annum, depending on experience and skills. This range is based on market research for cloud support management roles in Trivandrum, Kerala, India.

Benefits:

Competitive Remuneration: Competitive salary packages.
Annual Bonus Potential: Opportunities for annual bonuses based on performance.
Generous Paid Time Off: Generous paid time off policies.
Paid Volunteering Days: Paid volunteering days to contribute to community initiatives.
Wellness Benefits: Wellness benefits to support employee well-being.
Robust Opportunities for Professional Growth and Career Advancement: Robust opportunities for professional growth and career advancement within the organization.

🎯 Team & Company Context

🏢 Company Culture

📝 Enhancement Note: Zafin is a privately-owned company operating globally, with a strong focus on customer value and sustainable growth. It is certified as a "Great Place to Work" in Canada, the UK, and India, emphasizing a strategy-driven, execution-focused culture.

Industry: Financial Services Technology

Company Size: Medium-sized company with multiple global locations, including North America, Europe, and Australia.

Founded: Not specified

Team Structure:

Cross-Functional Teams: Collaborative teams consisting of frontend, backend, DevOps, and other specialists.
Reporting Structure: Hierarchical reporting structure with clear lines of communication.
Cross-Functional Collaboration: Close collaboration with design, marketing, and business teams to drive customer value and innovation.

Development Methodology:

Agile/Scrum Methodologies: Emphasis on agile and Scrum methodologies for project planning, execution, and iterative improvement.
Code Review and Quality Assurance: Rigorous code review processes and quality assurance practices to ensure high-quality deliverables.
Deployment Strategies: Automated deployment strategies, CI/CD pipelines, and server management practices to ensure seamless and efficient cloud support.

Company Website: Zafin

📈 Career & Growth Analysis

📝 Enhancement Note: As a Manager, Cloud Support, you will have the opportunity to grow within the organization by taking on more significant projects, mentoring team members, and driving process improvements.

Web Technology Career Level: Mid-level to senior-level management role with a focus on cloud support, project management, and stakeholder communication.

Reporting Structure: Direct reports may include cloud support team members, with indirect reports extending to cross-functional teams and partners.

Technical Impact: Responsible for driving cloud support process improvements, ensuring customer needs are met, and collaborating with cross-functional teams to deliver innovative solutions.

Growth Opportunities:

Project Management: Grow within the project management track, taking on more complex projects and leading larger teams.
Technical Leadership: Develop technical leadership skills by mentoring team members, driving process improvements, and contributing to architecture decisions.
Strategic Contribution: Contribute to strategic decision-making processes, driving business value, and enhancing Zafin's market position.

🌐 Work Environment

📝 Enhancement Note: Zafin offers a hybrid work environment, combining the flexibility of remote work with the collaboration and networking opportunities of an office setting.

Office Type: Hybrid work environment, combining remote work and on-site collaboration.

Office Location(s): Trivandrum, Kerala, India, with additional global locations in North America, Europe, and Australia.

Workspace Context:

Collaborative Workspace: Collaborative workspace with opportunities for team interaction, knowledge sharing, and continuous learning.
Development Tools: Access to development tools, multiple monitors, and testing devices to support cloud support projects.
Cross-Functional Collaboration: Cross-functional collaboration with frontend, backend, DevOps, and other specialists, as well as design, marketing, and business teams.

Work Schedule: Flexible work schedule with opportunities for deployment window support, maintenance, and project deadline management.

📄 Application & Technical Interview Process

📝 Enhancement Note: As a Manager, Cloud Support, you can expect a comprehensive interview process focusing on project management, stakeholder communication, and cloud support technical expertise.

Interview Process:

Technical Preparation: Prepare for technical discussions focused on cloud support project planning, stakeholder communication, and process improvement strategies.
Stakeholder Interaction: Engage with stakeholders, demonstrating strong communication skills, active listening, and effective problem-solving.
Portfolio Presentation: Prepare a portfolio showcasing relevant cloud support project management, process improvement, and stakeholder communication case studies or success stories.
Final Evaluation: Participate in a final evaluation focused on technical impact, cultural fit, and long-term growth potential within the organization.

Portfolio Review Tips:

Cloud Support Project Management: Highlight cloud support project management skills, demonstrating the ability to plan, organize, coordinate, and execute projects successfully.
Process Improvement: Showcase process improvement initiatives, emphasizing the ability to identify improvement areas, plan, and execute improvement items.
Stakeholder Communication: Demonstrate strong stakeholder communication skills, with a focus on active listening, clear and concise communication, and effective problem-solving.
Technical Expertise: Highlight cloud support technical expertise, including knowledge of cloud concepts, java-based technical implementations, and database concepts.

Technical Challenge Preparation:

Cloud Support Project Planning: Brush up on cloud support project planning methodologies, agile frameworks, and process improvement techniques.
Stakeholder Communication: Practice active listening, clear and concise communication, and effective problem-solving skills to excel in stakeholder interactions.
Technical Expertise: Review cloud support technical concepts, java-based technical implementations, and database concepts to ensure a strong foundation in cloud support management.

ATS Keywords: [Cloud Support, Project Management, Agile, Scrum, Stakeholder Communication, Process Improvement, Cloud Concepts, Java, Database, Technical Leadership, Team Management, Customer Facing Skills, Interpersonal Skills, Web Technology, Server Administration, Hybrid Work Environment, Global Location]

🛠 Technology Stack & Web Infrastructure

📝 Enhancement Note: As a Manager, Cloud Support, you will work with various technologies, focusing on cloud support, project management, and stakeholder communication tools.

Cloud Support Technologies:

Cloud Platforms: Familiarity with cloud platforms such as AWS, Azure, or Google Cloud is desirable.
Project Management Tools: Proficiency in project management tools such as Jira, Asana, or Trello is required.
Communication Tools: Strong communication skills and proficiency in collaboration tools such as Microsoft Teams, Slack, or Google Workspace are essential.

👥 Team Culture & Values

📝 Enhancement Note: Zafin's team culture is driven by strategy and execution, with a strong focus on delivering customer value and driving sustainable growth.

Web Development Values:

Customer Focus: Prioritize customer needs and deliver value-driven solutions.
Innovation: Embrace emerging technologies and continuous learning to drive innovation and improvement.
Collaboration: Foster a collaborative environment, encouraging knowledge sharing, and teamwork.
Quality: Maintain high-quality standards in cloud support projects, processes, and deliverables.

Collaboration Style:

Cross-Functional Integration: Collaborate with frontend, backend, DevOps, design, marketing, and business teams to drive customer value and innovation.
Code Review Culture: Participate in code review processes to ensure high-quality deliverables and knowledge sharing.
Knowledge Sharing: Encourage knowledge sharing, technical mentoring, and continuous learning to drive team growth and success.

⚡ Challenges & Growth Opportunities

📝 Enhancement Note: As a Manager, Cloud Support, you will face various challenges and growth opportunities, focusing on cloud support process improvement, stakeholder communication, and technical leadership.

Technical Challenges:

Cloud Support Process Improvement: Identify and address inefficiencies in cloud support processes, driving continuous improvement and optimization.
Stakeholder Communication: Effectively communicate with stakeholders, balancing technical complexity, and ensuring understanding and alignment.
Technical Leadership: Develop technical leadership skills, mentoring team members, and contributing to architecture decisions.

Learning & Development Opportunities:

Cloud Support Specialization: Deepen cloud support knowledge and skills, staying up-to-date with emerging technologies and best practices.
Leadership Development: Develop leadership skills, focusing on team management, strategic decision-making, and process improvement.
Architecture Decision-Making: Contribute to architecture decisions, driving business value and enhancing Zafin's market position.

💡 Interview Preparation

📝 Enhancement Note: Prepare for the interview process by focusing on cloud support project management, stakeholder communication, and technical expertise.

Technical Questions:

Cloud Support Project Planning: Demonstrate a strong understanding of cloud support project planning methodologies, agile frameworks, and process improvement techniques.
Stakeholder Communication: Showcase active listening, clear and concise communication, and effective problem-solving skills in stakeholder interactions.
Technical Expertise: Highlight cloud support technical expertise, including knowledge of cloud concepts, java-based technical implementations, and database concepts.

Company & Culture Questions:

Zafin Culture: Research Zafin's culture, values, and mission to demonstrate a strong fit and alignment with the organization's goals.
Cloud Support Challenges: Prepare for questions about cloud support challenges, process improvement initiatives, and stakeholder communication strategies.
Technical Leadership: Discuss technical leadership experiences, mentoring, and architecture decision-making contributions.

Portfolio Presentation Strategy:

Cloud Support Project Management: Highlight cloud support project management skills, demonstrating the ability to plan, organize, coordinate, and execute projects successfully.
Process Improvement: Showcase process improvement initiatives, emphasizing the ability to identify improvement areas, plan, and execute improvement items.
Stakeholder Communication: Demonstrate strong stakeholder communication skills, with a focus on active listening, clear and concise communication, and effective problem-solving.
Technical Expertise: Highlight cloud support technical expertise, including knowledge of cloud concepts, java-based technical implementations, and database concepts.

📌 Application Steps

To apply for this web development/server administration position:

Portfolio Customization: Tailor your portfolio to showcase cloud support project management, process improvement, and stakeholder communication skills, focusing on relevant case studies or success stories.
Resume Optimization: Optimize your resume for web technology roles, highlighting project management, cloud support, and stakeholder communication skills, as well as relevant technical expertise.
Technical Interview Preparation: Prepare for technical interviews focused on cloud support project planning, stakeholder communication, and process improvement strategies.
Company Research: Research Zafin's company culture, values, and mission to ensure a strong fit and alignment with the organization's goals.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web technology industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Manager, Cloud Support