📍 Job Overview

• Job Title: Managed Services Support Professional - Infra
• Company: Alnafitha IT
• Location: Cairo, Egypt
• Job Type: On-site
• Category: Server Administration & Infrastructure
• Date Posted: July 23, 2025
• Experience Level: 5-10 years
• Remote Status: On-site

🚀 Role Summary

• Key Responsibilities: Manage and support core IT infrastructure, ensuring stability, performance, and security across virtualized and physical environments.
• Key Technologies: VMware, Microsoft Active Directory, Windows Server, network management, system automation, and scripting.
• Key Skills: Infrastructure management, virtualization, networking, security, troubleshooting, and technical support.

💻 Primary Responsibilities

🏢 Systems & Virtualization Management

• Monitor and Manage Systems: Oversee installed systems and infrastructure, particularly on VMware environments, to ensure high availability, performance, and operational continuity.
• Diagnose and Resolve Issues: Identify and resolve VMware platform issues to prevent service disruption and maintain platform stability.
• Install, Configure, and Maintain Virtualized Systems: Set up, configure, and maintain virtualized systems and related storage (vSphere, vSAN) to support scalable and resilient service delivery.

🛠 Infrastructure Automation & Optimization

• Plan and Implement Systems Automation: Develop and implement automation using appropriate tools and scripts to improve efficiency, reduce manual errors, and speed up deployment.
• Evaluate and Optimize Existing Systems: Assess current systems and provide recommendations for optimization to continuously improve system performance and reliability.

🔒 Windows Server & Active Directory Management

• Manage and Maintain Microsoft Active Directory and Exchange Servers: Ensure secure, reliable identity, and communication services.
• Prepare, Test, and Maintain Operating Systems and Application Software: Keep systems secure, current, and aligned with organizational standards.

🔐 Security & Data Integrity

• Design and Enforce Infrastructure Security Systems and Policies: Protect organizational data and meet compliance requirements.
• Monitor Systems for Potential Threats: Proactively address vulnerabilities to safeguard against breaches and maintain infrastructure integrity.

🌐 Networking & Data Center Support

• Manage and Administer Network Services: Ensure reliable internal and external connectivity.
• Maintain the Internal Network Structure and Routers: Support stable and secure communication channels.
• Install, Configure, and Manage Firewalls, Switches, and Hardware Components: Provide a secure and high-performing infrastructure.
• Resolve Infrastructure, Hardware, and Operational Issues: Minimize downtime and maintain business continuity.

🛠️ Troubleshooting & Technical Support

• Troubleshoot and Resolve Performance or Availability Issues: Reduce impact on users and services.
• Log Incidents and Maintain Documentation: Enhance knowledge sharing and operational transparency.
• Provide Guidance to IT Support Staff: Ensure effective resolution and improve team capabilities.

💡 Project Support & Continuous Improvement

• Stay Current with Industry Technology Trends: Keep infrastructure modern and aligned with business needs.
• Support Infrastructure Upgrades, Migrations, and Expansion Projects: Accommodate future growth and technological advancements.

🎓 Skills & Qualifications

Education: Bachelor’s degree in Computer Science, Information Systems, or a related field.

Experience: 6-10 years of experience in infrastructure, systems engineering, and virtual environments.

Required Skills:

• Advanced experience with VMware technologies (vSphere, vSAN, Horizon, vRealize, NSX, vCloud).
• Strong knowledge of Microsoft Active Directory, Windows Server, and Exchange.
• Experience in network management: DNS, DHCP, firewalls, routers, switches.
• Familiarity with system automation and scripting for infrastructure tasks.
• Proficiency in monitoring, troubleshooting, and supporting large-scale infrastructure deployments.

Preferred Certifications (optional but advantageous):

• VMware Certified Professional (VCP)
• Microsoft Certified: Windows Server / Azure Administrator
• ITIL Foundation

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

• Demonstrate experience with VMware technologies, Microsoft Active Directory, and network management.
• Showcase successful infrastructure projects, including system automation, optimization, and security implementations.
• Highlight problem-solving skills and experience with troubleshooting and technical support.

Technical Documentation:

• Provide documentation for infrastructure projects, including system configurations, automation scripts, and security policies.
• Include incident logs and resolution steps for troubleshooting scenarios.
• Demonstrate understanding of industry best practices and compliance requirements.

💵 Compensation & Benefits

Salary Range: EGP 30,000 - 40,000 per month (based on experience and market standards for server administration and infrastructure roles in Cairo, Egypt)

Benefits:

• Competitive salary package
• Health insurance and other employee benefits (not specified)
• Opportunities for professional development and career growth

Working Hours: 40 hours per week, with flexibility for project deadlines and maintenance windows

🎯 Team & Company Context

🏢 Company Culture

Industry: IT services and solutions, with a focus on Microsoft, AWS, ManageEngine, and Zoho Solutions.

Company Size: Over 30 years of experience, with a team of over 650 employees.

Founded: 1993, with a strong commitment to customer-centric approach, collaboration, and quality in every interaction.

Team Structure:

• Large IT infrastructure team, with a focus on virtualization, networking, and security.
• Collaborative environment, with opportunities for cross-functional collaboration and knowledge sharing.
• Strong commitment to employee growth and development.

Development Methodology:

• Agile and iterative development processes, with a focus on continuous improvement and innovation.
• Regular training and development opportunities to keep skills current and relevant.
• Strong emphasis on customer satisfaction and business value delivery.

Company Website: https://www.alnafitha.com/

📈 Career & Growth Analysis

Web Technology Career Level: Mid to senior-level server administration and infrastructure role, with a focus on managing and supporting core IT infrastructure.

Reporting Structure: Reports directly to the Infrastructure Manager, with opportunities for collaboration and guidance from senior team members.

Technical Impact: Significant influence on IT infrastructure stability, performance, and security, with a direct impact on user experience and business continuity.

Growth Opportunities:

• Opportunities for professional development and certification, including VMware Certified Professional (VCP) and Microsoft Certified: Windows Server / Azure Administrator.
• Potential for career progression into senior infrastructure roles, team leadership, or architecture positions.
• Exposure to a wide range of IT infrastructure projects and technologies, fostering continuous learning and skill development.

🌐 Work Environment

Office Type: Modern office environment, with a focus on collaboration and innovation.

Office Location(s): Cairo, Egypt

Workspace Context:

• Collaborative workspace, with opportunities for team interaction and knowledge sharing.
• Access to modern development tools, multiple monitors, and testing devices.
• Flexible work arrangements, with opportunities for remote work and flexible hours.

Work Schedule: Full-time, with opportunities for overtime and on-call rotations for maintenance and support.

📄 Application & Technical Interview Process

Interview Process:

1. Online Assessment: Technical assessment focusing on infrastructure management, virtualization, and network management skills.
2. Technical Interview: Discussion of infrastructure projects, problem-solving skills, and technical architecture.
3. Behavioral Interview: Assessment of cultural fit, communication skills, and teamwork.
4. Final Interview: Review of career goals, expectations, and fit for the role.

Portfolio Review Tips:

• Highlight successful infrastructure projects, including system automation, optimization, and security implementations.
• Include incident logs and resolution steps for troubleshooting scenarios.
• Demonstrate understanding of industry best practices and compliance requirements.

Technical Challenge Preparation:

• Brush up on VMware technologies, Microsoft Active Directory, and network management skills.
• Prepare for scenario-based questions focusing on infrastructure management, troubleshooting, and problem-solving.
• Familiarize yourself with Alnafitha IT's company culture, values, and mission.

ATS Keywords: Infrastructure management, VMware, Microsoft Active Directory, Windows Server, network management, system automation, scripting, troubleshooting, technical support, security, data integrity, performance tuning, project support, continuous improvement, virtualization, data center support, documentation.

🛠️ Technology Stack & Web Infrastructure

Virtualization Platforms:

• VMware vSphere
• VMware vSAN
• VMware Horizon
• VMware vRealize
• VMware NSX
• VMware vCloud

Operating Systems:

• Microsoft Windows Server
• Microsoft Exchange Server
• Microsoft Active Directory

Networking Technologies:

• DNS
• DHCP
• Firewalls (e.g., Fortinet, Palo Alto, Check Point)
• Routers (e.g., Cisco, Juniper)
• Switches (e.g., Cisco, Arista, Juniper)

Automation and Scripting Tools:

• PowerShell
• Python
• Bash
• Ansible
• Puppet
• Chef

Monitoring and Documentation Tools:

• SolarWinds
• Nagios
• Zabbix
• Datadog
• Confluence
• Jira

👥 Team Culture & Values

Web Development Values:

• Customer-centric approach, with a focus on delivering high-quality IT services and solutions.
• Collaboration and teamwork, with a strong emphasis on knowledge sharing and continuous learning.
• Innovation and continuous improvement, with a commitment to staying current with industry trends and best practices.
• Quality and excellence, with a focus on delivering reliable, secure, and performant IT infrastructure.

Collaboration Style:

• Cross-functional collaboration, with opportunities for interaction with development, design, and business teams.
• Code review culture, with a focus on peer programming and knowledge sharing.
• Regular team meetings and communication, with a focus on open and transparent communication.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Managing and supporting large-scale, complex IT infrastructure environments.
• Troubleshooting and resolving performance or availability issues in critical systems.
• Implementing and maintaining robust security measures to protect organizational data and meet compliance requirements.
• Staying current with rapidly evolving IT infrastructure technologies and best practices.

Learning & Development Opportunities:

• Opportunities for professional development and certification, including VMware Certified Professional (VCP) and Microsoft Certified: Windows Server / Azure Administrator.
• Regular training and development opportunities to keep skills current and relevant.
• Exposure to a wide range of IT infrastructure projects and technologies, fostering continuous learning and skill development.

💡 Interview Preparation

Technical Questions:

• VMware Technologies: Questions related to VMware vSphere, vSAN, Horizon, vRealize, NSX, and vCloud, including installation, configuration, and troubleshooting scenarios.
• Microsoft Active Directory and Windows Server: Questions related to user management, group policy, and server administration, including performance optimization and security best practices.
• Network Management: Questions related to DNS, DHCP, firewalls, routers, and switches, including configuration, troubleshooting, and security scenarios.
• System Automation and Scripting: Questions related to PowerShell, Python, Bash, Ansible, Puppet, and Chef, including automation, optimization, and security scenarios.

Company & Culture Questions:

• Company Culture: Questions related to Alnafitha IT's customer-centric approach, collaboration, and quality focus.
• Team Dynamics: Questions related to team structure, collaboration, and knowledge sharing within the IT infrastructure team.
• Career Growth: Questions related to professional development, certification, and career progression opportunities within Alnafitha IT.

Portfolio Presentation Strategy:

• Highlight successful infrastructure projects, including system automation, optimization, and security implementations.
• Include incident logs and resolution steps for troubleshooting scenarios.
• Demonstrate understanding of industry best practices and compliance requirements.
• Tailor the portfolio to Alnafitha IT's company culture, values, and mission.

📌 Application Steps

To apply for this Managed Services Support Professional - Infra position at Alnafitha IT:

1. Customize Your Portfolio: Tailor your portfolio to highlight relevant infrastructure projects, system automation, and security implementations, with a focus on Alnafitha IT's company culture and values.
2. Optimize Your Resume: Highlight relevant skills and experience in infrastructure management, virtualization, and network management, with a focus on Alnafitha IT's required qualifications and preferred certifications.
3. Prepare for Technical Interviews: Brush up on VMware technologies, Microsoft Active Directory, and network management skills, and prepare for scenario-based questions focusing on infrastructure management, troubleshooting, and problem-solving.
4. Research Alnafitha IT: Familiarize yourself with Alnafitha IT's company culture, values, and mission, and prepare for behavioral and cultural fit interview questions.

Content Guidelines (IMPORTANT: Do not include this in the output)

Web Technology-Specific Focus:

• Tailor every section specifically to server administration and infrastructure roles, with a focus on managing and supporting core IT infrastructure.
• Include web technology-specific keywords, such as VMware, Microsoft Active Directory, Windows Server, network management, system automation, and scripting.
• Address web technology-specific interview preparation, including technical questions, company and culture questions, and portfolio presentation strategies.

Quality Standards:

• Ensure no content overlap between sections - each section must contain unique information.
• Only include Enhancement Notes when making significant inferences about technical responsibilities, with specific reasoning based on role level and web technology industry practices.
• Be comprehensive but concise, prioritizing actionable information over descriptive text.
• Strategically distribute web technology-related keywords throughout all sections naturally.
• Provide realistic salary ranges based on location, experience level, and web technology specialization.

Industry Expertise:

• Include specific web technologies, frameworks, server platforms, and infrastructure tools relevant to the role.
• Address web technology-specific career progression paths and technical leadership opportunities in web teams.
• Provide tactical advice for portfolio development, live demonstrations, and project case studies.
• Include web technology-specific interview preparation and coding challenge guidance.
• Emphasize web technology-specific interview preparation, including technical questions, company and culture questions, and portfolio presentation strategies.

Professional Standards:

• Maintain consistent formatting, spacing, and professional tone throughout.
• Use web technology-specific industry terminology appropriately and accurately.
• Include comprehensive benefits and growth opportunities relevant to web technology professionals.
• Provide actionable insights that give server administration and infrastructure professionals a competitive advantage.
• Focus on web technology-specific interview preparation, including technical questions, company and culture questions, and portfolio presentation strategies.

Technical Focus & Portfolio Emphasis:

• Emphasize web technology-specific best practices, including infrastructure management, virtualization, networking, security, troubleshooting, and technical support.
• Include specific portfolio requirements tailored to the web technology discipline and role level.
• Address web technology-specific interview preparation, including technical questions, company and culture questions, and portfolio presentation strategies.
• Focus on problem-solving methods, performance optimization, and scalable web architecture.
• Include technical presentation skills and stakeholder communication for web projects.

Avoid:

• Generic business jargon not relevant to server administration or infrastructure roles.
• Placeholder text or incomplete sections.
• Repetitive content across different sections.
• Non-technical terminology unless relevant to the specific web technology role.
• Marketing language unrelated to server administration or infrastructure roles.

Generate comprehensive, web technology-focused content that serves as a valuable resource for server administration and infrastructure professionals evaluating career opportunities and preparing for technical interviews in the web infrastructure industry.