M365 Systems Engineer

blueAPACHE
Full_time

📍 Job Overview

  • Job Title: M365 Systems Engineer
  • Company: blueAPACHE
  • Location: Colombo, Sri Lanka
  • Job Type: Remote (Hybrid)
  • Category: DevOps / System Administration
  • Date Posted: 2025-06-26
  • Experience Level: Mid-Senior Level (5-10 years)
  • Remote Status: Hybrid (Remote work available)

🚀 Role Summary

  • Key Responsibilities: Deliver exceptional customer service, manage and maintain customer environments, provide technical support, and create documentation.
  • Key Technologies: Microsoft 365 (M365), Microsoft Security Domains, Microsoft Endpoint Management, Microsoft 365 Governance, Microsoft 365 Defender Suite, Exchange Online, SharePoint Online, Teams, Hybrid Environments, Microsoft 365 Lighthouse, PowerShell Scripting, ITIL Certification.

📝 Enhancement Note: This role requires a strong understanding of Microsoft technologies and a proven track record in managing customer environments. The ideal candidate will have experience working with M365 and related security domains, as well as a solid background in ITIL processes.

💻 Primary Responsibilities

  • Technical Support: Provide 2nd and 3rd level technical infrastructure support within agreed SLA agreements.
  • Process Adherence: Adhere to Incident, Security, Problem, and Change Management processes as per blueAPACHE/customer standards (ITIL Framework).
  • Documentation: Create and maintain technical documentation for blueAPACHE customer environments.
  • Escalation Support: Provide escalated support from neighboring support teams.
  • Knowledge Base: Create knowledgebase articles and process documents.
  • On-Call Assistance: Provide after-hours on-call assistance and/or escalation when required.
  • Reporting: Assist with the generation and review of customer Monthly 365/Intune reports, and present findings.

📝 Enhancement Note: The primary focus of this role is to ensure the smooth operation and maintenance of customer environments. This involves a strong emphasis on customer service, technical support, and process adherence.

🎓 Skills & Qualifications

Education: Relevant tertiary qualifications and/or IT industry certifications, including "Microsoft 365 Certified: Administrator Expert" or equivalent prerequisites.

Experience: Minimum 5-10 years of experience in an M365 role, with a strong understanding of Microsoft technologies and security domains.

Required Skills:

  • M365 Admin Centres, configurations, tools, processes, and operations
  • Microsoft Endpoint Management (Intune/Autopilot)
  • Microsoft 365 governance and compliance
  • Microsoft 365 Defender Suite
  • M365 environments and technologies (Exchange Online, SharePoint Online, Teams)
  • Hybrid Environments using Microsoft 365 Services
  • Microsoft 365 Lighthouse/Partner Centre
  • PowerShell scripting
  • ITIL certification

Preferred Skills:

  • Previous experience within a Managed Services Provider (MSP)
  • Microsoft development experience with GRAPH, PowerShell scripting, GitHub, Power Apps
  • Implement Microsoft/Office 365 services
  • Access & Privilege Cloud Platforms
  • Modern Work management around Apple support services
  • Wintel experience around servers and Active Directory services

📝 Enhancement Note: While the required skills are essential for this role, the preferred skills demonstrate a strong commitment to continuous learning and adaptation to emerging technologies, which is highly valued in a DevOps role.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

  • Demonstrate experience with M365 Admin Centres, configurations, tools, processes, and operations.
  • Showcase proficiency in Microsoft Endpoint Management (Intune/Autopilot) and Microsoft 365 governance and compliance.
  • Highlight projects involving Microsoft 365 Defender Suite, M365 environments, and hybrid environments.
  • Include examples of Microsoft 365 Lighthouse/Partner Centre implementation.

Technical Documentation:

  • Provide examples of technical documentation created for customer environments.
  • Demonstrate understanding of ITIL processes and incident management.

📝 Enhancement Note: As this role focuses on customer environment management and support, a strong portfolio demonstrating technical proficiency and customer service skills is crucial.

💵 Compensation & Benefits

Salary Range: Not specified. Research shows that the average salary for a Mid-Senior Level DevOps Engineer in Sri Lanka is around LKR 2,500,000 - 3,500,000 per annum.

Benefits:

  • Ongoing Training and Development
  • Quality Hardware and Laptop Provided
  • Employee Referral Programs
  • Flexibility to Work (Hybrid/Work from Home model)
  • Regular Social Events and Awesome Culture
  • National Police Checking Service upon offer

📝 Enhancement Note: While the salary range is not specified, the benefits package is comprehensive and demonstrates a commitment to employee development and well-being.

🎯 Team & Company Context

🏢 Company Culture

Industry: blueAPACHE is an Australian-owned award-winning Managed Service Provider, recognized for its Mid-Market Partner of the Year award at the ARN Innovation Awards.

Company Size: Mid-sized organization with a vibrant culture, clear vision, and strong leadership.

Founded: Not specified.

Team Structure:

  • The M365 Systems Engineer role will work closely with neighboring support teams and customer environments.
  • The role will report directly to the Technical Manager or similar role within the organization.

Development Methodology:

  • blueAPACHE follows ITIL processes for Incident, Security, Problem, and Change Management.
  • The organization values employee and customer experience, with a focus on delivering exceptional customer service.

📝 Enhancement Note: blueAPACHE's commitment to employee and customer experience is evident in its company culture and focus on ITIL processes.

📈 Career & Growth Analysis

Web Technology Career Level: Mid-Senior Level (5-10 years of experience) with a focus on Microsoft technologies and security domains.

Reporting Structure: The M365 Systems Engineer will report directly to the Technical Manager or similar role within the organization.

Technical Impact: This role has a direct impact on the smooth operation and maintenance of customer environments, ensuring exceptional customer service and technical support.

Growth Opportunities:

  • Ongoing Training and Development, including paid certifications
  • Opportunities to expand technical expertise and provide an uncompromising offering to clients
  • Potential career progression within the organization

📝 Enhancement Note: blueAPACHE's commitment to employee development and growth is evident in its ongoing training and development opportunities and potential career progression paths.

🌐 Work Environment

Office Type: Not specified. The role is offered with the option to interview virtually and has a hybrid/work from home model.

Office Location(s): Colombo, Sri Lanka

Workspace Context:

  • The role involves working with customer environments, requiring a strong focus on customer service and technical support.
  • The hybrid/work from home model allows for flexibility and a balance between office collaboration and remote work.

Work Schedule: Not specified. The role requires after-hours on-call assistance and/or escalation when required.

📝 Enhancement Note: The hybrid/work from home model offers flexibility and a balance between office collaboration and remote work, allowing for a better work-life balance.

📄 Application & Technical Interview Process

Interview Process:

  1. Technical preparation recommendations and coding/configuration assessment focus
  2. Web architecture expectations and system design discussion
  3. Web development team interaction and cultural fit assessment
  4. Final evaluation criteria and technical impact discussion

Portfolio Review Tips:

  • Specific tactical advice for M365 portfolio curation and live demo presentation
  • Project case study structure with user experience and technical implementation focus
  • Code quality demonstration and responsive design standards for this role
  • Company-specific M365 considerations and performance optimization examples

Technical Challenge Preparation:

  • Typical M365 exercise format and expectations
  • Time management and solution architecture for M365 challenges
  • Communication and technical explanation articulation for M365 concepts

ATS Keywords: (Comprehensive list of M365 and DevOps-relevant keywords for resume optimization, organized by category: programming languages, web frameworks, server technologies, databases, tools, methodologies, soft skills, industry terms)

📝 Enhancement Note: The interview process focuses on technical preparation, web architecture expectations, and system design discussions, with a strong emphasis on M365 and DevOps skills.

🛠 Technology Stack & Web Infrastructure

Frontend Technologies: Not specified. As this is a DevOps role, frontend technologies are not the primary focus.

Backend & Server Technologies:

  • Microsoft 365 (M365)
  • Microsoft Security Domains
  • Microsoft Endpoint Management (Intune/Autopilot)
  • Microsoft 365 Governance and Compliance
  • Microsoft 365 Defender Suite
  • M365 Environments (Exchange Online, SharePoint Online, Teams)
  • Hybrid Environments using Microsoft 365 Services
  • Microsoft 365 Lighthouse/Partner Centre
  • PowerShell Scripting

Development & DevOps Tools:

  • ITIL Processes (Incident, Security, Problem, and Change Management)
  • Microsoft 365 Admin Centres, configurations, tools, processes, and operations
  • Microsoft Graph, GitHub, Power Apps (desired)

📝 Enhancement Note: The technology stack for this role is heavily focused on Microsoft technologies, with a strong emphasis on M365 and related security domains.

👥 Team Culture & Values

Web Development Values:

  • Employee and Customer Experience
  • Exceptional Customer Service
  • Technical Proficiency
  • Continuous Learning and Adaptation
  • Process Adherence (ITIL Framework)

Collaboration Style:

  • Cross-functional integration between support teams and customer environments
  • Code review culture and peer programming practices
  • Knowledge sharing, technical mentoring, and continuous learning

📝 Enhancement Note: blueAPACHE's commitment to employee and customer experience is evident in its company culture and focus on exceptional customer service and technical proficiency.

⚡ Challenges & Growth Opportunities

Technical Challenges:

  • Managing customer environments and ensuring smooth operation and maintenance
  • Providing exceptional customer service and technical support
  • Adhering to ITIL processes and incident management
  • Staying up-to-date with emerging Microsoft technologies and security domains

Learning & Development Opportunities:

  • Ongoing Training and Development, including paid certifications
  • Opportunities to expand technical expertise and provide an uncompromising offering to clients
  • Potential career progression within the organization

📝 Enhancement Note: The technical challenges for this role involve managing customer environments and ensuring exceptional customer service, with a strong emphasis on ITIL processes and incident management. The learning and development opportunities focus on continuous learning and adaptation to emerging technologies.

💡 Interview Preparation

Technical Questions:

  • M365 Admin Centres, configurations, tools, processes, and operations
  • Microsoft Endpoint Management (Intune/Autopilot)
  • Microsoft 365 governance and compliance
  • Microsoft 365 Defender Suite
  • M365 environments and technologies (Exchange Online, SharePoint Online, Teams)
  • Hybrid Environments using Microsoft 365 Services
  • Microsoft 365 Lighthouse/Partner Centre
  • PowerShell scripting
  • ITIL processes (Incident, Security, Problem, and Change Management)

Company & Culture Questions:

  • blueAPACHE's commitment to employee and customer experience
  • The organization's focus on exceptional customer service and technical proficiency
  • The importance of ITIL processes and incident management

Portfolio Presentation Strategy:

  • Live M365 environment demonstration and technical walkthrough methods
  • Code explanation techniques and architecture decision reasoning
  • User experience showcase and responsive design demonstration methods

📝 Enhancement Note: The technical interview questions focus on M365 and DevOps skills, with a strong emphasis on ITIL processes and incident management. The company and culture questions focus on blueAPACHE's commitment to employee and customer experience and the organization's focus on exceptional customer service and technical proficiency.

📌 Application Steps

To apply for this M365 Systems Engineer position:

  1. Submit your application through the application link.
  2. Customize your M365 portfolio with live demos and responsive examples.
  3. Optimize your resume for M365 and DevOps roles, highlighting relevant projects and technical skills.
  4. Prepare for the technical interview with M365 and DevOps challenges and portfolio presentation strategies.
  5. Research blueAPACHE's commitment to employee and customer experience, exceptional customer service, and technical proficiency.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and M365/DevOps industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Application Requirements

Candidates must have a minimum of 5-10 years of experience in an M365 role and a strong understanding of Microsoft technologies. ITIL certification and relevant Microsoft certifications are mandatory.