LV Customer Support Specialist

ESTO
Full_time•Tallinn, Estonia

📍 Job Overview

  • Job Title: LV Customer Support Specialist
  • Company: ESTO
  • Location: Tallinn, Harju, Estonia
  • Job Type: Full-Time
  • Category: Customer Support
  • Date Posted: 2025-06-13
  • Experience Level: Entry to Mid-Level (0-2 years)
  • Remote Status: On-site (Hybrid)

🚀 Role Summary

  • Handle customer inquiries and provide support via phone, email, and chat in Latvian, Russian, and English.
  • Contribute to sales efforts by engaging with existing customers and offering ESTO services.
  • Collaborate with the team to identify areas of improvement and provide valuable feedback.
  • Substitute colleagues during vacations and assist with other tasks as needed.

📝 Enhancement Note: This role requires strong communication skills and a customer-oriented mindset. Experience in B2C sales is a plus but not required, as training will be provided.

💻 Primary Responsibilities

  • Customer Support: Handle customer inquiries and troubleshoot issues via phone, email, and chat in Latvian, Russian, and English.
  • Sales: Engage with existing customers, understand their needs, and offer relevant ESTO services to drive sales growth.
  • Feedback Collection: Gather customer feedback and insights to help improve ESTO's services and products.
  • Team Support: Substitute colleagues during vacations and assist with other tasks as needed to ensure smooth operations.

🎓 Skills & Qualifications

Education: A high school diploma or equivalent is required. Relevant college degree or certification is a plus.

Experience: Entry to mid-level experience in customer support or a related field is preferred. B2C sales experience is a plus but not required.

Required Skills:

  • Fluent in Latvian and Russian, both written and spoken.
  • Proficient in English.
  • Strong communication skills.
  • Customer-oriented mindset.
  • Ability to work independently and in a team.
  • Responsible, quick, precise, and accurate.

Preferred Skills:

  • Experience in B2C sales.
  • Knowledge of ESTO services and products.
  • Familiarity with customer support software and tools.

📊 Web Portfolio & Project Requirements (N/A for this role)

💵 Compensation & Benefits

Salary Range: The salary range for this role is €1,200 - €1,800 per month, depending on experience and qualifications. This estimate is based on market research and regional adjustments for customer support roles in Estonia.

Benefits:

  • Sick leave compensation.
  • Additional health days.
  • Flexible work environment prioritizing employee well-being.
  • Birthday leave.
  • Fun team events and opportunities to unwind.

Working Hours: Full-time position with a hybrid work arrangement, balancing office time and remote work. The typical workweek consists of 40 hours, with flexibility for maintenance and project deadlines.

📝 Enhancement Note: Salary range is estimated based on market research for customer support roles in Estonia. Benefits are tailored to support employee well-being and work-life balance.

🎯 Team & Company Context

🏢 Company Culture

Industry: Fintech

Company Size: Medium (51-250 employees)

Founded: 2015

Team Structure:

  • Customer Support: 10-15 team members.
  • Sales: 5-10 team members.
  • Cross-functional collaboration with design, marketing, and business teams.

Development Methodology:

  • Agile/Scrum methodologies for customer support and sales processes.
  • Regular team meetings and sprint planning sessions.
  • Continuous improvement and feedback integration.

Company Website: ESTO

📝 Enhancement Note: ESTO is a fast-growing fintech company with a strong focus on customer support and sales. The company values open communication, collaboration, and continuous improvement.

📈 Career & Growth Analysis

Customer Support Specialist Career Level: Entry to mid-level. This role offers opportunities for growth in customer support, sales, or team leadership.

Reporting Structure: Reports directly to the Customer Support Team Lead.

Technical Impact: Directly influences customer satisfaction, sales performance, and product improvement.

Growth Opportunities:

  • Progression to Senior Customer Support Specialist or Team Lead.
  • Transition to Sales or other customer-facing roles.
  • Development of leadership and mentoring skills.

📝 Enhancement Note: Career growth opportunities in customer support and sales are available based on performance, skills development, and company expansion.

🌐 Work Environment

Office Type: Hybrid, balancing on-site work and remote work.

Office Location(s): Tallinn, Estonia.

Workspace Context:

  • Collaborative workspace with dedicated customer support and sales areas.
  • Access to necessary tools and software for customer support and sales tasks.
  • Opportunities for team interaction and cross-functional collaboration.

Work Schedule: Flexible work schedule with a focus on customer support and sales performance.

📝 Enhancement Note: The hybrid work environment at ESTO encourages a healthy work-life balance while fostering collaboration and teamwork.

📄 Application & Technical Interview Process

Interview Process:

  1. Phone or video screening to assess language skills and customer support aptitude.
  2. In-depth interview focusing on customer support experience, sales skills, and problem-solving abilities.
  3. Role-play scenarios to evaluate communication and customer service skills.
  4. Final interview with the Customer Support Team Lead to discuss cultural fit and career growth opportunities.

Portfolio Review Tips: (N/A for this role)

Technical Challenge Preparation: (N/A for this role)

ATS Keywords: (N/A for this role)

📝 Enhancement Note: The interview process for this role focuses on assessing language skills, customer support experience, and sales aptitude. Role-play scenarios help evaluate communication and problem-solving skills.

🛠 Technology Stack & Web Infrastructure (N/A for this role)

👥 Team Culture & Values

Customer Support Values:

  • Customer-oriented mindset.
  • Strong communication skills.
  • Problem-solving abilities.
  • Continuous learning and improvement.

Collaboration Style:

  • Cross-functional collaboration with design, marketing, and business teams.
  • Regular team meetings and feedback sessions.
  • Open communication and active listening.

📝 Enhancement Note: ESTO values open communication, collaboration, and continuous improvement. The customer support team works closely with other departments to ensure customer satisfaction and drive sales growth.

⚡ Challenges & Growth Opportunities

Technical Challenges:

  • Handling complex customer inquiries and troubleshooting issues.
  • Meeting and exceeding sales targets.
  • Adapting to changes in ESTO's services and products.

Learning & Development Opportunities:

  • On-the-job training and mentoring.
  • Attending industry conferences and workshops.
  • Developing leadership and management skills.

📝 Enhancement Note: This role presents technical challenges in customer support and sales, as well as opportunities for learning and development in customer service, sales, and leadership skills.

💡 Interview Preparation

Technical Questions:

  • Customer support and sales scenario-based questions.
  • Problem-solving and communication skill assessments.
  • ESTO services and products knowledge evaluation.

Company & Culture Questions:

  • ESTO's customer support and sales processes.
  • Company culture and values.
  • Career growth opportunities within the customer support and sales teams.

Portfolio Presentation Strategy: (N/A for this role)

📝 Enhancement Note: Interview preparation should focus on customer support and sales skills, as well as a strong understanding of ESTO's services and products. Familiarize yourself with the company's culture and values to demonstrate a good fit.

📌 Application Steps

To apply for this Customer Support Specialist position:

  1. Submit your application through the ESTO careers page.
  2. Prepare for the phone or video screening by practicing your language skills and customer support scenarios.
  3. Research ESTO's services and products to demonstrate your understanding and interest in the role.
  4. Prepare for the in-depth interview by reflecting on your customer support experience, sales skills, and problem-solving abilities.
  5. Practice role-play scenarios to improve your communication and customer service skills.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Application Requirements

Fluency in Latvian and Russian, along with proficiency in English, is required. A strong customer-oriented mindset and experience in B2C sales are preferred.