📍 Job Overview

• Job Title: Customer Support
• Company: Lloyds Banking Group
• Location: London (Tooting, Streatham, Clapham)
• Job Type: Full-time
• Category: Customer Service
• Date Posted: June 25, 2025
• Experience Level: 0-2 years
• Remote Status: Hybrid (on-site and remote work)

🚀 Role Summary

• Provide exceptional customer support across Lloyds and Halifax branches and remote channels.
• Build relationships and deliver a fantastic customer experience.
• Grow your career with our structured skill progression framework.

📝 Enhancement Note: This role offers a clear career path for personal and professional development within the banking sector.

💻 Primary Responsibilities

• Customer Interaction: Assist customers in branches and through various remote channels (phone, web-chat, social media, video calls).
• Query Resolution: Help customers with their financial queries and provide solutions that meet their needs.
• Relationship Building: Build and maintain strong relationships with customers to understand their financial needs and provide tailored support.
• Problem Solving: Identify and resolve customer issues efficiently, going above and beyond when necessary.
• Team Collaboration: Work closely with colleagues to ensure customer needs are met and share best practices.

🎓 Skills & Qualifications

Education: No specific educational requirements mentioned; however, a solid foundation in community banking is essential for progression.

Experience: Previous customer service or related experience would be beneficial, but not essential. A genuine passion for helping people is crucial.

Required Skills:

• Excellent communication and interpersonal skills
• Active listening and empathy
• Problem-solving abilities
• Ability to build relationships quickly
• Integrity and care for customers' best interests
• Commitment to delivering on promises

Preferred Skills:

• Previous experience in a customer-facing role
• Knowledge of financial services products and processes
• Fluency in additional languages (beneficial but not required)

📊 Web Portfolio & Project Requirements

Not applicable for this role, as it is not web development or server administration focused.

💵 Compensation & Benefits

Salary Range: £28,719 - £30,230 per year (increasing to £35,194 with skill progression)

Benefits:

• Generous pension contribution (up to 15%)
• Annual performance-related bonus
• Private medical benefit with BUPA
• Share schemes
• Discounted shopping
• 22 days' holiday (increases over time), with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies
• Salaries reviewed annually on 1 April as part of the annual pay review

Working Hours: 35 hours per week, including Saturdays (flexible working options available)

📝 Enhancement Note: The salary range provided is based on the information given in the job listing and is subject to change. The benefits package is comprehensive and tailored to support employee wellbeing and work-life balance.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services

Company Size: Large (over 75,000 employees)

Founded: 1765 (as a joint-stock company)

Team Structure:

• Customer Support teams working across Lloyds and Halifax branches and remote channels.
• Structured career progression framework for skill development and pay increase.

Development Methodology:

• Focus on customer-centric approach and continuous improvement.
• Regular training and development opportunities to enhance skills and knowledge.

Company Website: Lloyds Banking Group

📝 Enhancement Note: Lloyds Banking Group is a large, established financial services organization with a strong focus on customer service and employee development. The company offers a clear career path for growth and progression within the banking sector.

📈 Career & Growth Analysis

Customer Support Career Level: Entry to intermediate level, with opportunities for progression through the structured skill progression framework.

Reporting Structure: Reports directly to the Branch Manager or Team Leader, with opportunities for team leadership and management roles with experience and skill development.

Technical Impact: Direct impact on customer satisfaction, loyalty, and retention through exceptional customer support and problem resolution.

Growth Opportunities:

• Progression through the skill progression framework, with increasing pay and responsibilities.
• Opportunities to specialize in specific areas, such as mortgage advice or business banking.
• Potential to move into team leadership or management roles with experience and skill development.

📝 Enhancement Note: The structured skill progression framework provides a clear path for career growth and development within the Customer Support role at Lloyds Banking Group.

🌐 Work Environment

Office Type: Hybrid (on-site and remote work)

Office Location(s): Tooting, Streatham, and Clapham (London)

Workspace Context:

• On-site: Modern, customer-focused branch environments with technology to support customer interactions.
• Remote: Homeworking criteria include a quiet, private room at home and a stable internet connection.

Work Schedule: Full-time, 35 hours per week, including Saturdays (flexible working options available)

📝 Enhancement Note: The hybrid work environment at Lloyds Banking Group offers a balance between on-site customer interaction and remote work, providing flexibility and a mix of work settings.

📄 Application & Technical Interview Process

Interview Process:

1. Online application and screening.
2. Telephone or video interview to assess communication skills and cultural fit.
3. Face-to-face interview or assessment center to evaluate problem-solving skills, customer focus, and teamwork.

Portfolio Review Tips: Not applicable for this role, as it is not web development or server administration focused.

Technical Challenge Preparation: Not applicable for this role, as it is not web development or server administration focused.

ATS Keywords: Customer Service, Relationship Building, Problem Solving, Communication Skills, Empathy, Integrity, Financial Services, Career Progression, Skill Development

📝 Enhancement Note: The interview process for this role focuses on assessing communication skills, customer focus, and cultural fit, with a strong emphasis on problem-solving abilities and teamwork.

🛠 Technology Stack & Web Infrastructure

Not applicable for this role, as it is not web development or server administration focused.

👥 Team Culture & Values

Customer Support Values:

• Putting people first and making a difference to customers, businesses, and communities.
• Building strong relationships and delivering a fantastic customer experience.
• Acting with care, integrity, and empathy.
• Collaborating closely with colleagues to meet customer needs.
• Delivering on promises and going above and beyond for customers.

Collaboration Style:

• Close teamwork and knowledge sharing within Customer Support teams.
• Cross-functional collaboration with other departments, such as product, marketing, and business banking.
• Regular training and development opportunities to enhance skills and knowledge.

📝 Enhancement Note: Lloyds Banking Group's Customer Support teams operate in a collaborative environment, with a strong focus on customer-centricity, teamwork, and continuous improvement.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Managing customer expectations and resolving complex issues efficiently.
• Balancing customer support with administrative tasks and branch operations.
• Adapting to changes in branch layout, technology, and customer needs.

Learning & Development Opportunities:

• Structured skill progression framework for personal and professional development.
• Regular training and development opportunities to enhance skills and knowledge.
• Opportunities to specialize in specific areas, such as mortgage advice or business banking.

📝 Enhancement Note: The structured skill progression framework and regular training opportunities provide a solid foundation for growth and development within the Customer Support role at Lloyds Banking Group.

💡 Interview Preparation

Technical Questions:

• Behavioral questions focusing on customer service scenarios and problem-solving.
• Questions about the company, its values, and customer-centric approach.

Company & Culture Questions:

• Questions about your understanding of the role and its responsibilities.
• Questions about your career aspirations and commitment to customer service.

Portfolio Presentation Strategy: Not applicable for this role, as it is not web development or server administration focused.

📝 Enhancement Note: The interview process for this role focuses on assessing communication skills, customer focus, and cultural fit, with a strong emphasis on problem-solving abilities and teamwork.

📌 Application Steps

To apply for this Customer Support position:

1. Submit your application through the application link.
2. Tailor your resume to highlight relevant customer service experience and skills.
3. Prepare for the interview process by practicing common customer service scenarios and researching the company and its values.
4. Ensure you meet the homeworking criteria if applying for a hybrid role.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer service industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.