📍 Job Overview

Job Title: Customer Support
Company: Lloyds Banking Group
Location: Gloucester, Stroud
Job Type: Part-Time (24.5 hours per week)
Category: Customer Service
Date Posted: August 8, 2025
Experience Level: Entry Level (0-2 years)
Remote Status: Hybrid (Branch-based with remote work options)

🚀 Role Summary

Provide exceptional customer support in Lloyds and Halifax branches across Gloucester and Stroud.
Work across multiple channels, including face-to-face, phone, social media, web-chat, and remote advice video calls.
Grow your career through the Skill Progression Framework, developing new skills and earning valuable accreditations.

📝 Enhancement Note: This role offers a clear career progression path, with opportunities to advance by mastering new skills and earning valuable pay increases.

💻 Primary Responsibilities

Deliver outstanding customer service in a branch-based role, with a focus on building relationships and understanding customer needs.
Handle customer queries and transactions accurately and efficiently, ensuring customer satisfaction.
Collaborate with colleagues to ensure customer needs are met and provide support to the wider team.
Work flexibly, including weekends, to meet customer demand.

📝 Enhancement Note: While this role is part-time, it requires flexibility to work Saturdays and other peak hours to meet customer demand.

🎓 Skills & Qualifications

Education: No specific educational requirements mentioned, but a genuine interest in helping people with their finances is crucial.

Experience: Previous customer service or financial services experience is not required, but a passion for helping people and a commitment to delivering excellent customer service is essential.

Required Skills:

Strong communication and interpersonal skills
Empathy and active listening
Ability to build relationships quickly and deliver a fantastic customer experience
Commitment to acting with care, integrity, and going above and beyond for customers
Ability to work well within a team and collaborate with colleagues

Preferred Skills:

Previous customer service or financial services experience
Familiarity with banking products and services
Proficiency in using various communication channels, including face-to-face, phone, and digital platforms

📝 Enhancement Note: While not explicitly stated, having some basic financial knowledge or a willingness to learn about banking products and services would be beneficial in this role.

📊 Web Portfolio & Project Requirements (Not Applicable)

This role does not require a web portfolio or project requirements, as it is not a web development or server administration position.

💵 Compensation & Benefits

Salary Range: £17,500 - £21,525 (increases with skill progression)

Benefits:

Generous pension contribution of up to 15%
Annual performance-related bonus
Private medical benefit with BUPA
Share schemes
Discounted shopping
22 days’ holiday (increases over time), with bank holidays on top
Range of wellbeing initiatives and generous parental leave policies

Working Hours: 24.5 hours per week, including Saturdays

📝 Enhancement Note: The salary range provided is based on the information given in the job description, with the potential to increase based on skill progression within the role.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services

Company Size: Large (over 75,000 employees)

Founded: 1765 (as a bank, Lloyds Banking Group was formed in 1995 through the merger of Lloyds Bank and TSB Group)

Team Structure:

Customer Support colleagues work across Lloyds and Halifax branches in Gloucester and Stroud.
The role involves collaboration with colleagues to ensure customer needs are met and provide support to the wider team.

Development Methodology:

The role follows a structured Skill Progression Framework, allowing colleagues to advance by mastering new skills and earning valuable accreditations.
The framework is designed to help colleagues grow within the organization, with clear steps for career advancement.

Company Website: Lloyds Banking Group

📝 Enhancement Note: Lloyds Banking Group is a large financial services organization with a strong focus on customer service and employee development. The company offers a clear career progression path through its Skill Progression Framework.

📈 Career & Growth Analysis

Web Technology Career Level: N/A (This role is not web technology-specific)

Reporting Structure: This role reports directly to the branch manager or team leader.

Technical Impact: N/A (This role does not have a direct impact on web technologies or infrastructure)

Growth Opportunities:

Progression through the Skill Progression Framework, with opportunities to develop new skills and earn valuable pay increases.
Potential to take on new activities and advance within the organization.

📝 Enhancement Note: While this role is not web technology-specific, it offers clear career progression opportunities within the customer service and banking sectors.

🌐 Work Environment

Office Type: Branch-based with remote work options

Office Location(s): Gloucester (Westgate Street, 19 Eastgate Street) and Stroud (12 Rowcroft)

Workspace Context:

The role involves working in a branch environment, with opportunities to work from home or other remote locations for certain tasks.
Colleagues will have access to the necessary tools and equipment to perform their job effectively, including computers, phones, and other relevant technology.

Work Schedule: 24.5 hours per week, including Saturdays

📝 Enhancement Note: This role requires flexibility to work Saturdays and other peak hours to meet customer demand, with opportunities for remote work depending on the specific branch and task.

📄 Application & Technical Interview Process (Not Applicable)

This role does not have a technical interview process, as it is not a web development or server administration position. The application process involves submitting an application through the provided link and, if selected, attending an interview to discuss your suitability for the role.

🛠 Technology Stack & Web Infrastructure (Not Applicable)

This role does not require a specific technology stack or web infrastructure knowledge, as it is not a web development or server administration position.

👥 Team Culture & Values

Web Development Values: N/A (This role is not web technology-specific)

Collaboration Style:

The role requires strong collaboration with colleagues to ensure customer needs are met and provide support to the wider team.
Colleagues are expected to work closely together, sharing knowledge and supporting one another to deliver excellent customer service.

📝 Enhancement Note: While this role is not web technology-specific, it emphasizes the importance of collaboration and teamwork in delivering excellent customer service.

⚡ Challenges & Growth Opportunities

Technical Challenges: N/A (This role is not web technology-specific)

Learning & Development Opportunities:

Progression through the Skill Progression Framework, with opportunities to develop new skills and earn valuable pay increases.
Potential to take on new activities and advance within the organization.

📝 Enhancement Note: While this role is not web technology-specific, it offers clear learning and development opportunities through its structured Skill Progression Framework.

💡 Interview Preparation

Technical Questions: N/A (This role is not web technology-specific)

Company & Culture Questions:

Prepare for questions about your customer service experience and your ability to build relationships and deliver excellent customer service.
Research Lloyds Banking Group's values and commitment to customer service to demonstrate your alignment with the company culture.

Portfolio Presentation Strategy: N/A (This role does not require a portfolio)

📝 Enhancement Note: While this role is not web technology-specific, it is essential to prepare for questions about your customer service experience and your ability to deliver excellent customer service in a branch environment.

📌 Application Steps

To apply for this Customer Support position:

Submit your application through the application link.
Tailor your application to highlight your customer service experience and your ability to build relationships and deliver excellent customer service.
Research Lloyds Banking Group's values and commitment to customer service to demonstrate your alignment with the company culture.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer service industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Lloyds Banking Group - Customer Support - Gloucester