Lloyds Banking Group - Customer Support - Coventry

📍 Job Overview

• Job Title: Customer Support
• Company: Lloyds Banking Group
• Location: Coventry, United Kingdom
• Job Type: Part-Time
• Category: Customer Service
• Date Posted: 2025-06-20
• Experience Level: Entry Level (0-2 years)
• Remote Status: Hybrid (2 office days per week)

🚀 Role Summary

• Provide exceptional customer support in Lloyds and Halifax branches across Coventry and Rugby.
• Work 28 hours per week, including Saturdays, with a salary of £20,000 increasing to £20,750 after 6 months.
• Grow your career through the skill progression framework, with the opportunity to earn up to £24,600.

📝 Enhancement Note: This role offers a clear career progression path, with the opportunity to develop new skills and increase pay through the skill progression framework.

💻 Primary Responsibilities

• Deliver outstanding customer service in branch and remotely (phone, web-chat, social media, video calls).
• Build relationships with customers and understand their financial needs.
• Provide honest, genuine, and empathetic support to customers.
• Collaborate with colleagues to ensure customer needs are met.
• If working in a hybrid location, meet the homeworking criteria, such as a quiet, private room and stable internet connection.

📝 Enhancement Note: This role requires strong communication and interpersonal skills, as well as the ability to build rapport with customers quickly.

🎓 Skills & Qualifications

Education: No specific educational requirements mentioned.

Experience: No previous financial services experience required.

Required Skills:

• People person with a genuine desire to help customers with their finances.
• Strong relationship-building skills.
• Excellent communication and active listening skills.
• Empathy and ability to understand customer needs.
• Commitment to delivering excellent service and going above and beyond for customers.

Preferred Skills:

• Previous customer service experience.
• Knowledge of financial services products.
• Ability to work well under pressure.
• Strong problem-solving skills.

📝 Enhancement Note: While previous financial services experience is not required, any relevant experience in customer service or a related field would be beneficial.

📊 Web Portfolio & Project Requirements (N/A for this role)

💵 Compensation & Benefits

Salary Range: £20,000 - £24,600 per year (depending on skill level and progression)

Benefits:

• Generous pension contribution of up to 15%.
• Annual performance-related bonus.
• Private medical benefit with BUPA.
• Share schemes.
• Benefits you can adapt to your lifestyle, such as discounted shopping.
• 22 days’ holiday (increases over time), with bank holidays on top.
• A range of wellbeing initiatives and generous parental leave policies.

Working Hours: 28 hours per week, including Saturdays.

📝 Enhancement Note: The salary range provided is based on the information given in the job listing and may vary depending on the specific skill level achieved through the skill progression framework.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services

Company Size: Large (over 40,000 employees)

Founded: 1765

Team Structure:

• Customer Support team working across Lloyds and Halifax branches in Coventry and Rugby.
• Hybrid working model with 2 office days per week.

Development Methodology:

• Focus on customer-centric approach and continuous improvement.
• Skill progression framework to support career development.

Company Website: Lloyds Banking Group

📝 Enhancement Note: Lloyds Banking Group is a large financial services organization with a strong focus on customer service and employee development.

📈 Career & Growth Analysis

Customer Support Career Level: Entry-level role with opportunities for progression through the skill progression framework.

Reporting Structure: Reports to the Branch Manager or Team Leader.

Technical Impact: Direct impact on customer satisfaction and experience.

Growth Opportunities:

• Progression through the skill progression framework, with the opportunity to earn more and take on new activities.
• Access to learning and development opportunities to support career growth.

📝 Enhancement Note: This role offers clear career progression opportunities, with the potential to earn more and take on new activities as skills develop.

🌐 Work Environment

Office Type: Hybrid (2 office days per week)

Office Location(s): Coventry and Rugby

Workspace Context:

• Modern, customer-focused branch environments.
• Hybrid working model with remote work options for some tasks.

Work Schedule: 28 hours per week, including Saturdays.

📝 Enhancement Note: The hybrid working model offers a good balance between office and remote work, allowing for flexibility in working patterns.

📄 Application & Technical Interview Process (N/A for this role)

🛠 Technology Stack & Web Infrastructure (N/A for this role)

👥 Team Culture & Values

Customer Support Values:

• Putting people first.
• Making a difference to customers, businesses, and communities.
• Genuine, honest, and empathetic approach to customer service.

Collaboration Style:

• Strong focus on teamwork and collaboration within the Customer Support team.
• Cross-functional collaboration with other departments to ensure customer needs are met.

📝 Enhancement Note: Lloyds Banking Group places a strong emphasis on customer-centric values and teamwork, with a focus on putting people first.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Building rapport with customers quickly and understanding their financial needs.
• Providing excellent service and support to customers in a busy branch environment.
• Adapting to new technologies and processes as they are introduced.

Learning & Development Opportunities:

• Access to the skill progression framework, with opportunities to develop new skills and earn more.
• Learning and development opportunities to support career growth.

📝 Enhancement Note: This role offers a range of challenges and learning opportunities, with the potential for significant career progression.

💡 Interview Preparation

Application & Interview Tips:

• Research Lloyds Banking Group and the role of Customer Support.
• Prepare examples of when you have provided excellent customer service and gone above and beyond for customers.
• Think about your approach to building relationships with customers and understanding their needs.
• Consider your ability to work well under pressure and adapt to new technologies and processes.

📝 Enhancement Note: The interview process for this role is likely to focus on assessing your customer service skills, empathy, and ability to build rapport with customers.

📌 Application Steps

To apply for this Customer Support position:

• Submit your application through the provided link.
• Prepare examples of your customer service experience and how you have gone above and beyond for customers.
• Research Lloyds Banking Group and the role of Customer Support.
• Consider your approach to building relationships with customers and understanding their needs.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer service industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.