📍 Job Overview

Job Title: Líder de Operaciones de Infraestructura Crítica – Datacenter
Company: DonWeb
Location: Rosario, Santa Fe Province, Argentina
Job Type: Full-Time, On-site
Category: Infrastructure & Operations
Date Posted: July 29, 2025
Experience Level: 5-10 years

🚀 Role Summary

Lead a team of 8-15 people in NOC operations, ensuring the smooth functioning of critical services in data center environments.
Coordinate maintenance tasks, plan infrastructure expansions, and manage technical vendors.
Generate reports and indicators for management, and continuously improve processes and documentation.
Solve critical incidents and ensure high availability and reliability of data center infrastructure.
Collaborate with cross-functional teams to identify opportunities for improvement and optimize energy efficiency.

📝 Enhancement Note: This role requires a strong operational leader with a solid background in data center infrastructure and a proven track record of managing teams in critical environments.

💻 Primary Responsibilities

Lead and mentor a team of 8-15 people in NOC operations, fostering a culture of high performance and continuous improvement.
Coordinate preventive and corrective maintenance tasks for data center infrastructure, including electrical systems, UPS, generators, cooling systems, and structured cabling.
Plan and execute infrastructure expansions and improvements, focusing on energy efficiency and high availability.
Manage technical vendors and contractors, ensuring they comply with quality and safety standards.
Generate reports and indicators for management, providing insights into operational performance and identifying areas for improvement.
Solve critical incidents and ensure high availability and reliability of data center infrastructure, even outside regular working hours if necessary.
Collaborate with cross-functional teams to identify opportunities for improvement and optimize energy efficiency in data center operations.

📝 Enhancement Note: This role requires a high level of autonomy, strong organizational skills, and the ability to make critical decisions under pressure.

🎓 Skills & Qualifications

Education: A technical or university degree in Electrical Engineering, Electronics, Telecommunications, or a related field is required.

Experience: At least 5 years of experience leading operational teams in critical environments, with a strong focus on data center infrastructure.

Required Skills:

Proven leadership and team management skills
Solid understanding of data center infrastructure, including electrical systems, UPS, generators, cooling systems, and structured cabling
Experience with maintenance and incident management tools, such as Jira, OTRS, or GLPI
Strong organizational skills and the ability to manage multiple tasks and priorities
Excellent communication and interpersonal skills
Ability to work under pressure and make critical decisions in high-stress situations
Familiarity with industry standards, such as TIA-942 or Uptime Institute, is a plus

Preferred Skills:

Experience with AutoCAD or similar software for creating technical documentation
Knowledge of energy efficiency best practices and standards
Familiarity with data center design and architecture principles
Experience with IT service management (ITSM) frameworks, such as ITIL

📝 Enhancement Note: Candidates with experience in data center operations and a proven track record of improving energy efficiency and high availability will be highly valued.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Documentation: Provide detailed documentation of your experience in data center operations, including maintenance tasks, incident resolution, and infrastructure improvement projects.
Case Studies: Include case studies demonstrating your ability to lead teams, optimize energy efficiency, and improve data center infrastructure performance.
Performance Metrics: Highlight your track record of improving key performance indicators (KPIs) in data center operations, such as power usage effectiveness (PUE) and availability.

Technical Documentation:

Maintenance Procedures: Provide detailed maintenance procedures for data center infrastructure, including electrical systems, UPS, generators, cooling systems, and structured cabling.
Incident Response Plans: Include incident response plans for critical data center infrastructure, demonstrating your ability to manage high-pressure situations and ensure high availability.
Energy Efficiency Strategies: Highlight your experience with energy efficiency strategies and best practices in data center operations.

📝 Enhancement Note: Candidates should focus on demonstrating their ability to lead teams, optimize energy efficiency, and improve data center infrastructure performance through their portfolio and technical documentation.

💵 Compensation & Benefits

Salary Range: The salary range for this position is ARS 2,800,000 per month. This is based on market research for data center operations roles in Rosario, Argentina, with 5-10 years of experience.

Benefits:

Health Coverage: Comprehensive health coverage through Swiss Medical.
Paternity Leave: Extended paternity leave to support work-life balance.
Education Discounts:
- 50% OFF in EducaciónIT
- 20% OFF in courses and careers at Coderhouse
- 100% coverage for capacitaciones in UTN, ITBA, UBP, and Siglo21
- 80% OFF in annual plans for adults and 78% OFF in plans for children in Open English (English, Portuguese, and Italian)
Hosting Plan: A premium hosting plan, including 200GB SSD, a free domain, unlimited email, and free SSL.
Internet Discount: A 50% discount on Nubenet internet plans if you live in Santa Fe.
Remote Work Expenses: Reimbursement for remote work expenses, if applicable.
Bimonthly Salary Review: Regular salary reviews to keep up with inflation.

📝 Enhancement Note: The salary range and benefits package are competitive for data center operations roles in Rosario, Argentina, and reflect the company's commitment to employee well-being and professional development.

🎯 Team & Company Context

🏢 Company Culture

Industry: DonWeb is a leading web hosting and cloud services provider in Argentina, with a strong focus on data center infrastructure and high availability.

Company Size: With over 150 employees, DonWeb offers a dynamic and collaborative work environment, with ample opportunities for professional growth and development.

Founded: DonWeb was founded in 2003 and has since grown to become one of the largest web hosting providers in Argentina, with a strong reputation for reliability and customer service.

Team Structure:

Data Center Operations: The data center operations team consists of 15-20 people, responsible for maintaining and improving the company's data center infrastructure.
Reporting Structure: The leader of data center operations reports directly to the IT Director, who is responsible for the overall IT strategy and infrastructure at DonWeb.
Cross-Functional Collaboration: The data center operations team works closely with other teams, such as network operations, system administration, and customer support, to ensure the smooth functioning of data center services.

Development Methodology:

Agile/Scrum: The data center operations team follows Agile/Scrum methodologies to manage maintenance tasks, incident resolution, and infrastructure improvement projects.
Code Review & Testing: The team follows a code review process to ensure the quality and reliability of technical documentation and scripts.
Deployment Strategies: The team uses automated deployment strategies, such as Ansible and Puppet, to ensure consistent and reliable infrastructure configurations.

Company Website: https://www.donweb.com.ar/

📝 Enhancement Note: DonWeb's focus on data center infrastructure and high availability makes it an ideal fit for candidates with experience in data center operations and a strong commitment to ensuring the reliability and performance of critical services.

📈 Career & Growth Analysis

Data Center Operations Career Level: This role is at the senior level, with a focus on leading a team and managing critical data center infrastructure. The ideal candidate will have a proven track record of success in data center operations and a strong commitment to continuous learning and improvement.

Reporting Structure: The leader of data center operations reports directly to the IT Director, who is responsible for the overall IT strategy and infrastructure at DonWeb. The leader of data center operations is also responsible for managing a team of 8-15 people in NOC operations.

Technical Impact: The leader of data center operations has a significant impact on the performance and reliability of DonWeb's data center infrastructure, as well as the company's overall IT strategy and customer experience.

Growth Opportunities:

Technical Leadership: With a strong performance in the data center operations role, candidates may have the opportunity to move into technical leadership positions, such as IT Manager or CTO.
Data Center Design & Architecture: Candidates with a strong background in data center design and architecture may have the opportunity to move into roles focused on data center design and optimization.
Training & Development: DonWeb offers a range of training and development opportunities, including education discounts, capacitations, and hosting plans, to support the professional growth and development of its employees.

📝 Enhancement Note: Candidates with a strong background in data center operations and a commitment to continuous learning and improvement will have ample opportunities for professional growth and development at DonWeb.

🌐 Work Environment

Office Type: DonWeb's offices in Rosario, Santa Fe Province, Argentina, offer a modern and collaborative work environment, with ample opportunities for interaction and collaboration with other teams and departments.

Office Location(s): DonWeb's offices are located in Rosario, Santa Fe Province, Argentina.

Workspace Context:

Collaborative Workspace: The data center operations team works in a collaborative workspace, with open-plan offices and ample opportunities for interaction and collaboration with other teams and departments.
Technical Equipment: The team has access to the latest technical equipment, including multiple monitors, testing devices, and development tools.
Cross-Functional Collaboration: The data center operations team works closely with other teams, such as network operations, system administration, and customer support, to ensure the smooth functioning of data center services.

Work Schedule: The leader of data center operations works a standard full-time schedule, Monday through Friday, from 8:00 AM to 5:00 PM. However, the role may require occasional work outside of regular hours to manage critical incidents and ensure high availability.

📝 Enhancement Note: DonWeb's modern and collaborative work environment, along with its commitment to employee well-being and professional development, makes it an ideal fit for candidates seeking a dynamic and engaging work environment.

📄 Application & Technical Interview Process

Interview Process:

Phone/Skype Screen: A brief phone or Skype call to discuss your experience and qualifications for the role.
On-Site Interview: A visit to DonWeb's offices in Rosario, Santa Fe Province, Argentina, to meet with the IT Director and other members of the data center operations team. This will include a tour of the data center facilities and an opportunity to discuss your experience and qualifications in more detail.
Technical Challenge: A hands-on technical challenge, focusing on data center infrastructure management, incident resolution, and process improvement.
Final Interview: A final interview with the IT Director and other key stakeholders to discuss your fit for the role and the company's long-term plans for data center operations.

Portfolio Review Tips:

Documentation: Provide detailed documentation of your experience in data center operations, including maintenance tasks, incident resolution, and infrastructure improvement projects.
Case Studies: Include case studies demonstrating your ability to lead teams, optimize energy efficiency, and improve data center infrastructure performance.
Performance Metrics: Highlight your track record of improving key performance indicators (KPIs) in data center operations, such as power usage effectiveness (PUE) and availability.

Technical Challenge Preparation:

Data Center Infrastructure: Familiarize yourself with the latest trends and best practices in data center infrastructure management, including electrical systems, UPS, generators, cooling systems, and structured cabling.
Incident Resolution: Brush up on your incident resolution skills, focusing on critical incidents and high-pressure situations.
Process Improvement: Prepare for questions about process improvement and optimization, focusing on energy efficiency and high availability in data center operations.

ATS Keywords: See the comprehensive list of relevant keywords for data center operations roles, organized by category:

Data Center Infrastructure: UPS, generators, cooling systems, structured cabling, electrical systems, power usage effectiveness (PUE), high availability, redundancy, data center design, data center architecture, data center management, data center operations, data center infrastructure management (DCIM)
Incident Resolution: Incident management, incident response, critical incidents, high-pressure situations, high availability, reliability, data center infrastructure, data center operations
Process Improvement: Process improvement, energy efficiency, high availability, data center operations, data center infrastructure management (DCIM), data center design, data center architecture
Leadership & Team Management: Leadership, team management, team building, mentoring, coaching, cross-functional collaboration, stakeholder management, change management, organizational development
Technical Skills: Jira, OTRS, GLPI, AutoCAD, Google Workspace, Microsoft Office, data center infrastructure management (DCIM), data center design, data center architecture, data center operations, data center management

📝 Enhancement Note: Candidates should focus on demonstrating their technical expertise in data center infrastructure management, incident resolution, and process improvement, as well as their leadership and team management skills, to succeed in the interview process.

🛠 Technology Stack & Web Infrastructure

Data Center Infrastructure:

Electrical Systems: Familiarity with electrical systems, including power distribution units (PDUs), uninterruptible power supplies (UPS), generators, and electrical safety standards.
Cooling Systems: Experience with cooling systems, including computer room air conditioners (CRACs), computer room air handlers (CRAHs), and chilled water systems.
Structured Cabling: Knowledge of structured cabling systems, including copper and fiber optic cabling, patch panels, and data center design best practices.
Monitoring Tools: Experience with monitoring tools, such as Nagios, Zabbix, or Prometheus, to ensure the reliability and performance of data center infrastructure.

Data Center Management (DCIM) Tools:

Jira: Familiarity with Jira for issue tracking, project management, and incident resolution in data center operations.
OTRS: Experience with OTRS for ticket management, incident resolution, and customer service in data center operations.
GLPI: Knowledge of GLPI for IT asset management, incident resolution, and customer service in data center operations.

Documentation & Collaboration Tools:

AutoCAD: Familiarity with AutoCAD for creating technical documentation and design plans for data center infrastructure.
Google Workspace: Experience with Google Workspace (formerly G Suite) for collaboration, communication, and productivity in data center operations.
Microsoft Office: Knowledge of Microsoft Office for creating technical documentation, reports, and presentations in data center operations.

📝 Enhancement Note: Candidates should focus on demonstrating their technical expertise in data center infrastructure management, monitoring tools, and data center management (DCIM) tools to succeed in the interview process.

👥 Team Culture & Values

Data Center Operations Values:

Reliability: A strong commitment to ensuring the reliability and performance of data center infrastructure, with a focus on high availability and minimal downtime.
Energy Efficiency: A commitment to optimizing energy efficiency in data center operations, with a focus on reducing power usage effectiveness (PUE) and minimizing environmental impact.
Continuous Improvement: A commitment to continuous learning and improvement, with a focus on process optimization and innovation in data center operations.
Collaboration: A commitment to working collaboratively with other teams and departments to ensure the smooth functioning of data center services and the overall success of the organization.

Collaboration Style:

Cross-Functional Integration: The data center operations team works closely with other teams, such as network operations, system administration, and customer support, to ensure the smooth functioning of data center services.
Code Review Culture: The team follows a code review process to ensure the quality and reliability of technical documentation and scripts.
Peer Programming: The team encourages peer programming and knowledge sharing to foster a culture of continuous learning and improvement.

📝 Enhancement Note: Candidates should focus on demonstrating their commitment to data center operations values, collaboration, and continuous learning and improvement to succeed in the interview process.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Energy Efficiency: Optimizing energy efficiency in data center operations, with a focus on reducing power usage effectiveness (PUE) and minimizing environmental impact.
High Availability: Ensuring high availability and minimal downtime in data center infrastructure, with a focus on redundancy, fault tolerance, and disaster recovery.
Incident Resolution: Managing critical incidents and high-pressure situations in data center operations, with a focus on incident resolution, process improvement, and customer service.
Process Improvement: Identifying opportunities for process improvement and optimization in data center operations, with a focus on energy efficiency, high availability, and customer service.

Learning & Development Opportunities:

Training & Development: DonWeb offers a range of training and development opportunities, including education discounts, capacitations, and hosting plans, to support the professional growth and development of its employees.
Conferences & Events: DonWeb encourages employees to attend industry conferences and events to stay up-to-date with the latest trends and best practices in data center operations.
Technical Mentorship: DonWeb offers technical mentorship opportunities to support the professional growth and development of its employees.

📝 Enhancement Note: Candidates should focus on demonstrating their ability to manage technical challenges, optimize energy efficiency, and improve data center infrastructure performance to succeed in the interview process.

💡 Interview Preparation

Technical Questions:

Data Center Infrastructure: Questions about electrical systems, cooling systems, structured cabling, and data center design best practices.
Incident Resolution: Questions about incident management, incident response, critical incidents, and high-pressure situations in data center operations.
Process Improvement: Questions about process improvement, energy efficiency, high availability, and customer service in data center operations.

Company & Culture Questions:

Data Center Operations Values: Questions about data center operations values, collaboration, and continuous learning and improvement.
Data Center Design & Architecture: Questions about data center design and architecture principles, with a focus on energy efficiency, high availability, and customer service.
Customer Service: Questions about customer service in data center operations, with a focus on incident resolution, process improvement, and customer satisfaction.

Portfolio Presentation Strategy:

Documentation: Provide detailed documentation of your experience in data center operations, including maintenance tasks, incident resolution, and infrastructure improvement projects.
Case Studies: Include case studies demonstrating your ability to lead teams, optimize energy efficiency, and improve data center infrastructure performance.
Performance Metrics: Highlight your track record of improving key performance indicators (KPIs) in data center operations, such as power usage effectiveness (PUE) and availability.

📝 Enhancement Note: Candidates should focus on demonstrating their technical expertise, data center operations values, and commitment to continuous learning and improvement to succeed in the interview process.

📌 Application Steps

To apply for this data center operations role at DonWeb, follow these steps:

Submit Your Application: Click on the application link and submit your resume and cover letter, highlighting your experience and qualifications for the role.
Prepare Your Portfolio: Customize your portfolio to showcase your experience in data center operations, including maintenance tasks, incident resolution, and infrastructure improvement projects. Highlight your ability to lead teams, optimize energy efficiency, and improve data center infrastructure performance.
Optimize Your Resume: Tailor your resume to emphasize your technical skills, leadership experience, and commitment to data center operations values. Use relevant keywords to optimize your resume for data center operations roles.
Prepare for Technical Challenges: Brush up on your technical skills, focusing on data center infrastructure management, incident resolution, and process improvement. Familiarize yourself with the latest trends and best practices in data center operations.
Research the Company: Learn about DonWeb's focus on data center infrastructure, high availability, and energy efficiency. Understand the company's commitment to employee well-being, professional development, and continuous learning and improvement.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and data center operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Líder de Operaciones de Infraestructura Crítica – Datacenter