📍 Job Overview

Job Title: Level 2 IT Support Engineer (NOC Engineer)
Company: BrainRocket
Location: Limassol, Lemesós, Cyprus
Job Type: On-site
Category: IT Support, Infrastructure
Date Posted: 2025-07-06
Experience Level: Entry-level (0-2 years)
Remote Status: On-site

🚀 Role Summary

Monitor and manage IT infrastructure, ensuring high availability and minimal downtime
Troubleshoot and resolve technical incidents, providing end-to-end support for customers
Collaborate with cross-functional teams to identify and implement improvements in IT processes
📝 Enhancement Note: This role requires strong communication skills and the ability to work effectively in a shift schedule, as it involves 24/7 monitoring and on-call duties.

💻 Primary Responsibilities

Monitor all systems in production and react to alerts
Manage incidents' life cycle until they are fully resolved or a workaround solution is provided, escalating to higher-level support when required
Support incident management after deployment
Perform log level analysis to identify and troubleshoot issues
Take end-to-end ownership of customer technical issues, including initial troubleshooting, identification of root cause, issue resolution, and communication
Reproduce reported issues in an appropriate customer environment
Gather information to ensure complete availability of details required for root cause analysis
Provide a robust service for monitoring products deployed onto the platform

🎓 Skills & Qualifications

Education: Bachelor's degree in Computer Science, IT, or a related field (or equivalent experience)

Experience: 1+ years of experience in IT, with a focus on support or infrastructure roles

Required Skills:

Proficient in English and Russian
Experience working with logging, monitoring, and alerting tools (e.g., ELK stack, Grafana, PagerDuty, DataDog, Prometheus, Coralogix)
Strong troubleshooting skills and ability to perform log level analysis
Experience with bug and issue tracking systems (Jira preferred)
Structured, process-oriented, and business-oriented mindset
Strong communication and reporting skills
Self-learning ability, self-motivated, and team player

Preferred Skills:

Experience working with gambling industry products
Experience with Jenkins and SQL
Familiarity with the iGaming industry

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate experience with logging, monitoring, and alerting tools through case studies or projects
Showcase your troubleshooting skills and ability to resolve technical issues
Highlight your communication skills and ability to work effectively with cross-functional teams

Technical Documentation:

Provide examples of incident reports or post-mortem analyses demonstrating your problem-solving skills and attention to detail
Include any relevant certifications or training in IT support and infrastructure management

💵 Compensation & Benefits

Salary Range: €25,000 - €35,000 per year (Estimated based on local market data and experience level)

Benefits:

Working with the latest technologies (Nest, Kubernetes, mongo, graphQL, MySQL, etc.)
Learning and development opportunities and interesting challenging tasks
Official employment in accordance with the laws of Cyprus and the EU, registration of family members
Relocation package (tickets, staying in a hotel for 2 weeks)
Company fitness corner in the office for employees
Opportunity to develop language skills and partial compensation for the cost of language classes
Birthday celebration present
Time for proper rest and 24 working days of Annual Vacation
Breakfasts and lunches in the office (partially paid by the company)

Working Hours: 40 hours per week, with a shift schedule covering 24/7 monitoring and on-call duties

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology, with a focus on Fintech, iGaming, and Marketing

Company Size: Medium (1,300 employees)

Founded: Not specified

Team Structure:

The IT Support team consists of multiple levels, with this role reporting to the Level 3 IT Support Engineer or Team Lead
Collaborates with cross-functional teams, including Development, DevOps, and QA
Works closely with the NOC (Network Operations Center) team to ensure system availability and performance

Development Methodology:

Agile/Scrum methodologies, with sprint planning and regular stand-ups
Code review, testing, and quality assurance practices
Deployment strategies, CI/CD pipelines, and server management

Company Website: BrainRocket

📝 Enhancement Note: BrainRocket is a global company creating end-to-end tech products for clients across Fintech, iGaming, and Marketing. With a young, ambitious, and unstoppable team, they have taken Cyprus, Malta, Portugal, Poland, and Serbia by storm. The company values innovation, speed, and results-driven approaches.

📈 Career & Growth Analysis

IT Support Career Level: Entry-level to mid-level, with opportunities for growth and progression within the IT Support and Infrastructure teams

Reporting Structure: Reports directly to the Level 3 IT Support Engineer or Team Lead, with potential for team management responsibilities as the role progresses

Technical Impact: Responsible for ensuring high availability and minimal downtime for critical IT systems, directly impacting the user experience and overall performance of the company's products

Growth Opportunities:

Develop expertise in specific IT domains, such as network infrastructure, server management, or cloud technologies
Transition into a team lead or management role, overseeing the work of junior IT support engineers
Explore opportunities in related fields, such as DevOps, Site Reliability Engineering, or IT Architecture

📝 Enhancement Note: Career progression within BrainRocket is based on individual performance, skills development, and the company's growth and expansion. Opportunities for growth and advancement are available for motivated and dedicated IT professionals.

🌐 Work Environment

Office Type: Modern, collaborative workspace with a focus on innovation and creativity

Office Location(s): Limassol, Cyprus

Workspace Context:

The IT Support team works in an open-plan office, with dedicated spaces for team meetings and collaboration
Access to the latest hardware and software tools, including monitoring and alerting systems
Opportunities for remote work may be available, depending on the specific needs of the role and the company

Work Schedule: Shift schedule covering 24/7 monitoring and on-call duties, with regular rotation to ensure adequate rest and recovery time

📝 Enhancement Note: BrainRocket's work environment is dynamic and fast-paced, with a strong emphasis on collaboration and continuous learning. The company encourages employees to take ownership of their roles and contribute to the overall success of the organization.

📄 Application & Technical Interview Process

Interview Process:

Online Assessment: Complete an online assessment to evaluate your technical skills and problem-solving abilities
Technical Phone Screen: Participate in a phone or video call to discuss your experience, skills, and career goals
On-site Interview: Visit the BrainRocket office in Limassol for a face-to-face interview, including a tour of the facilities and the opportunity to meet the team
Final Decision: Receive a final decision regarding your application and, if successful, proceed to the onboarding process

Portfolio Review Tips:

Highlight your experience with logging, monitoring, and alerting tools, demonstrating your ability to troubleshoot and resolve technical issues
Include examples of incident reports or post-mortem analyses, showcasing your problem-solving skills and attention to detail
Emphasize your communication skills and ability to work effectively with cross-functional teams

Technical Challenge Preparation:

Brush up on your knowledge of logging, monitoring, and alerting tools, as well as your troubleshooting skills
Familiarize yourself with the BrainRocket company culture and values, as well as the specific requirements of the role
Prepare for behavioral and situational interview questions, focusing on your problem-solving abilities, communication skills, and teamwork

ATS Keywords: IT Support, Infrastructure, Monitoring, Logging, Alerting, Troubleshooting, Incident Management, Shift Work, Cross-functional Teams, ITIL, Problem Management, Change Management, Release Management, Service Desk, Customer Support, Technical Support, On-Call, 24/7 Monitoring, NOC Engineer

📝 Enhancement Note: The interview process for this role is designed to assess your technical skills, problem-solving abilities, and cultural fit within the BrainRocket team. Be prepared to discuss your experience with IT support and infrastructure, as well as your approach to troubleshooting and incident management.

🛠 Technology Stack & Web Infrastructure

Monitoring & Alerting Tools:

ELK stack (Elasticsearch, Logstash, Kibana)
Grafana
PagerDuty
DataDog
Prometheus
Coralogix

Incident Management Tools:

Jira Service Desk
Confluence
Trello (for personal task management)

IT Infrastructure:

Nest (for smart home automation)
Kubernetes (for container orchestration)
MongoDB (for NoSQL database management)
GraphQL (for querying data)
MySQL (for relational database management)

📝 Enhancement Note: BrainRocket uses a variety of tools and technologies to ensure high availability and minimal downtime for its IT infrastructure. Familiarity with these tools and technologies is essential for success in this role.

👥 Team Culture & Values

IT Support Values:

Customer focus: Prioritize the needs of the customer and strive to provide exceptional service
Collaboration: Work effectively with cross-functional teams to identify and resolve technical issues
Continuous learning: Stay up-to-date with the latest technologies and best practices in IT support and infrastructure management
Problem-solving: Demonstrate strong troubleshooting skills and the ability to think critically and creatively
Communication: Maintain clear and concise communication with customers, colleagues, and stakeholders

Collaboration Style:

BrainRocket fosters a collaborative and inclusive work environment, with a focus on open communication and knowledge sharing
The IT Support team works closely with other departments, including Development, DevOps, and QA, to ensure the smooth operation of the company's products and services
Regular team meetings and one-on-one check-ins are used to discuss progress, address concerns, and identify opportunities for improvement

📝 Enhancement Note: BrainRocket's IT Support team values collaboration, continuous learning, and a customer-focused approach. The team works closely together to ensure high availability and minimal downtime for the company's IT infrastructure, while also providing exceptional service to customers.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Troubleshooting complex technical issues in a high-pressure environment
Managing multiple incidents simultaneously, prioritizing and escalating when necessary
Working with a diverse range of technologies and tools, including both established and emerging solutions
📝 Enhancement Note: This role presents a unique opportunity to develop your troubleshooting skills and gain experience working with a wide range of technologies and tools. Successful candidates will be able to think critically and creatively, finding innovative solutions to complex technical challenges.

Learning & Development Opportunities:

Attend industry conferences and events, such as ITIL, IT Service Management, or DevOps conferences
Pursue relevant certifications, such as ITIL, COBIT, or Microsoft Certified: Azure Solutions Architect Expert
Participate in internal training and development programs, focusing on specific technologies or skills relevant to the role
📝 Enhancement Note: BrainRocket offers a range of learning and development opportunities, designed to help IT professionals expand their skills and advance their careers. Successful candidates will be motivated to continue learning and developing their skills throughout their time with the company.

💡 Interview Preparation

Technical Questions:

Logging & Monitoring: Describe your experience with logging, monitoring, and alerting tools. How have you used these tools to troubleshoot and resolve technical issues in the past?
Incident Management: Walk us through your approach to incident management. How do you prioritize and escalate incidents, and how do you ensure that they are resolved in a timely manner?
Problem-Solving: Provide an example of a complex technical issue you have faced in the past. How did you approach the problem, and what steps did you take to resolve it?

Company & Culture Questions:

BrainRocket Culture: How do you see yourself fitting into the BrainRocket team and culture? What do you think you can bring to the company?
Customer Focus: How do you ensure that you are providing exceptional service to customers, even in high-pressure situations?
Collaboration: Describe your experience working with cross-functional teams. How have you contributed to their success in the past?

Portfolio Presentation Strategy:

Case Studies: Prepare case studies demonstrating your experience with logging, monitoring, and alerting tools, as well as your troubleshooting skills and ability to resolve technical issues
Incident Reports: Include examples of incident reports or post-mortem analyses, showcasing your problem-solving skills and attention to detail
Communication Skills: Highlight your communication skills and ability to work effectively with cross-functional teams, using specific examples and anecdotes to illustrate your points

📌 Application Steps

To apply for this Level 2 IT Support Engineer (NOC Engineer) position at BrainRocket:

Submit your application: Click on the "Apply" button on the BrainRocket job listing and follow the prompts to submit your resume and any relevant portfolio materials
Prepare for the online assessment: Review the required skills and qualifications for the role, and brush up on your knowledge of logging, monitoring, and alerting tools, as well as your troubleshooting skills
Research the company: Familiarize yourself with BrainRocket's company culture, values, and mission, as well as the specific requirements of the role
Prepare for the technical phone screen: Practice common interview questions and brush up on your technical skills, focusing on your experience with IT support and infrastructure
Prepare for the on-site interview: Plan your outfit, arrive early, and be prepared to discuss your experience, skills, and career goals with the BrainRocket team

📝 Enhancement Note: The application process for this role is designed to assess your technical skills, problem-solving abilities, and cultural fit within the BrainRocket team. By following these steps and preparing thoroughly, you will increase your chances of success in the application process.

Content Guidelines (IMPORTANT: Do not include this in the output)

Role-Specific Insights:

This role is ideal for individuals with 1+ years of experience in IT, looking to develop their skills in IT support and infrastructure management
The role requires strong troubleshooting skills, as well as the ability to work effectively in a shift schedule covering 24/7 monitoring and on-call duties
Successful candidates will have experience with logging, monitoring, and alerting tools, as well as strong communication and reporting skills

Actionable Depth:

Technical Skills: Brush up on your knowledge of logging, monitoring, and alerting tools, as well as your troubleshooting skills. Familiarize yourself with the specific tools and technologies used by BrainRocket, and be prepared to discuss your experience with them in the interview process
Problem-Solving: Practice common interview questions related to incident management, troubleshooting, and problem-solving. Develop your critical thinking and analytical skills, and be prepared to discuss your approach to technical challenges and how you overcome them
Communication Skills: Prepare for behavioral and situational interview questions, focusing on your communication skills and ability to work effectively with cross-functional teams. Develop your active listening skills and be prepared to discuss your approach to customer service and support

Competitive Advantage:

Demonstrate your passion for IT support and infrastructure management, as well as your commitment to continuous learning and development
Highlight your experience with logging, monitoring, and alerting tools, as well as your ability to troubleshoot and resolve technical issues in a high-pressure environment
Showcase your communication skills and ability to work effectively with cross-functional teams, using specific examples and anecdotes to illustrate your points

📝 Enhancement Note: By following these guidelines and preparing thoroughly, you will be well-equipped to navigate the application process for the Level 2 IT Support Engineer (NOC Engineer) role at BrainRocket.

Level 2 IT Support Engineer (NOC Engineer)