📍 Job Overview

Job Title: Lead Technical Support Manager - Upstream Chemicals
Company: Baker Hughes
Location: Angola
Job Type: Full-Time
Category: Technical Management
Date Posted: 2025-06-12

🚀 Role Summary

Lead and develop a team of applications engineers specializing in upper completions and intelligent production systems (IPS) in Angola.
Collaborate with clients to understand their well construction and production objectives, providing tailored technical solutions and support.
Oversee technical planning and preparation for all upper completions and IPS activities in the assigned region.
Analyze job performance and provide feedback for product and process improvements.

📝 Enhancement Note: This role requires a strong technical background in upper completions and IPS, as well as proven leadership and team management skills to successfully lead and develop a team of engineers.

💻 Primary Responsibilities

Team Management: Manage, mentor, and develop a team of applications engineers and fresh graduates, fostering a culture of continuous improvement and technical excellence.
Technical Planning: Oversee and support the technical planning, preparation, and validation of all upper completions and IPS activities in the assigned region.
Client Collaboration: Collaborate with clients to understand their well construction and production objectives, providing tailored technical solutions and support.
Job Performance Analysis: Analyze job performance and provide feedback for product and process improvements.
Offset Job Analysis: Perform offset job analysis and product/service-specific engineering modeling calculations to understand application hazards and incident potential.
Stakeholder Communication: Work closely with service delivery managers/coordinators, sales teams, and other stakeholders to ensure seamless project execution and client satisfaction.

📝 Enhancement Note: This role requires strong communication and interpersonal skills to effectively collaborate with clients, stakeholders, and team members.

🎓 Skills & Qualifications

Education: Bachelor's degree in petroleum engineering, chemical engineering, or a related field.

Experience:

Significant experience in upper completions and IPS, with proven experience in an Applications Engineering Manager role.
Proven ability to lead and develop cross-border engineering teams.
Proven ability to analyze complex technical issues and develop effective solutions.
Proven experience in client interactions, with a good commitment to understanding and meeting client needs.

Required Skills:

Fluency in English (speaking and writing)
Ability to travel, as required, to customer facilities, meetings, and training sessions.

Preferred Skills:

Experience in the oil and gas industry
Knowledge of Baker Hughes products and services

📝 Enhancement Note: Candidates with experience in the oil and gas industry and knowledge of Baker Hughes products and services may have an advantage in this role.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate experience in upper completions and IPS through case studies or project examples.
Showcase leadership and team management skills through team projects or mentoring examples.
Highlight problem-solving skills and ability to analyze complex technical issues through technical reports or presentations.

Technical Documentation:

Provide detailed technical documentation for past projects, including job performance analysis and engineering modeling calculations.
Include client testimonials or feedback demonstrating your ability to meet client needs.

📝 Enhancement Note: A strong portfolio demonstrating technical expertise, leadership skills, and client focus will be essential for success in this role.

💵 Compensation & Benefits

Salary Range: $120,000 - $160,000 per year (based on regional market research and industry standards for a senior technical role in the oil and gas industry in Angola)

Benefits:

Contemporary work-life balance policies and wellbeing activities
Comprehensive private medical care options
Safety net of life insurance and disability programs
Tailored financial programs
Additional elected or voluntary benefits

Working Hours: 40 hours per week, with the possibility of overtime during peak periods.

📝 Enhancement Note: The salary range provided is an estimate based on regional market research and industry standards. Actual salary may vary depending on the candidate's experience and qualifications.

🎯 Team & Company Context

🏢 Company Culture

Industry: Oilfield services & equipment industry

Company Size: Large (over 60,000 employees)

Founded: 1907

Team Structure:

The team consists of applications engineers and fresh graduates specializing in upper completions and IPS.
The team is part of the Chemical Services division within Baker Hughes.

Development Methodology:

The team follows a project-based development methodology, with a focus on continuous improvement and technical excellence.
The team works closely with clients to understand their needs and provide tailored technical solutions.

📝 Enhancement Note: Baker Hughes is a large, global company with a strong focus on innovation and technical excellence. This role offers the opportunity to work on cutting-edge projects and develop your career in a dynamic and challenging environment.

📈 Career & Growth Analysis

Web Technology Career Level: Senior Technical Manager

Reporting Structure: This role reports directly to the Regional Manager for Chemical Services in Angola.

Technical Impact: This role has a significant impact on the technical success of upper completions and IPS projects in Angola, as well as the development of the applications engineering team.

Growth Opportunities:

Opportunities for career progression within the Chemical Services division or other divisions within Baker Hughes.
Opportunities for technical skill development and specialization in upper completions and IPS.
Opportunities for leadership and management development through team management and mentoring.

📝 Enhancement Note: This role offers significant opportunities for career growth and development within Baker Hughes, as well as the chance to make a significant technical impact on the company's operations in Angola.

🌐 Work Environment

Office Type: On-site, with the possibility of remote work during peak periods or for specific projects.

Office Location(s): Angola (Angola, Luanda)

Workspace Context:

The team works in a collaborative environment, with a focus on knowledge sharing and continuous learning.
The team has access to state-of-the-art equipment and tools to support their work.
The team works closely with clients, service delivery managers, and other stakeholders to ensure seamless project execution.

Work Schedule: The team works a standard 40-hour workweek, with the possibility of overtime during peak periods.

📝 Enhancement Note: The work environment at Baker Hughes is collaborative and dynamic, with a strong focus on technical excellence and continuous learning. This role offers the opportunity to work on challenging projects and develop your career in a supportive and engaging environment.

📄 Application & Technical Interview Process

Interview Process:

Resume Review: The hiring manager will review your resume to ensure you meet the required qualifications for the role.
Phone Screen: A brief phone or video call to discuss your experience and qualifications for the role.
Technical Interview: A more in-depth discussion of your technical skills and experience, focusing on upper completions and IPS, as well as your leadership and team management abilities.
Final Interview: A conversation with the hiring manager to discuss your fit for the role and the team, as well as any remaining questions you may have.

Portfolio Review Tips:

Highlight your experience in upper completions and IPS, as well as your leadership and team management skills.
Include client testimonials or feedback demonstrating your ability to meet client needs.
Be prepared to discuss your approach to problem-solving and analyzing complex technical issues.

Technical Challenge Preparation:

Brush up on your knowledge of upper completions and IPS, as well as any relevant industry standards or best practices.
Prepare examples of your leadership and team management skills, as well as your ability to analyze complex technical issues and develop effective solutions.
Be ready to discuss your approach to client collaboration and ensuring client satisfaction.

ATS Keywords: (Organized by category)

Technical Skills: Upper Completions, Intelligent Production Systems, Engineering Modelling, Job Performance Analysis, Offset Job Analysis, Technical Planning, Technical Support
Leadership & Management: Team Management, Mentoring, Cross-Border Team Development, Continuous Improvement, Technical Excellence, Problem Solving
Client Collaboration: Client Interactions, Client Needs, Client Satisfaction, Technical Solutions, Tailored Technical Support
Industry Terms: Oilfield Services, Chemical Services, Well Construction, Production Objectives, Product/Service-Specific Engineering Modelling

📝 Enhancement Note: The interview process for this role is designed to assess your technical skills and experience, as well as your leadership and team management abilities. Be prepared to discuss your approach to problem-solving, client collaboration, and technical support, as well as your experience in upper completions and IPS.

🛠 Technology Stack & Web Infrastructure

Technical Skills:

Upper Completions
Intelligent Production Systems
Engineering Modelling
Job Performance Analysis
Offset Job Analysis
Technical Planning
Technical Support

Leadership & Management Skills:

Team Management
Mentoring
Cross-Border Team Development
Continuous Improvement
Technical Excellence
Problem Solving

Client Collaboration Skills:

Client Interactions
Client Needs
Client Satisfaction
Technical Solutions
Tailored Technical Support

Industry Terms:

Oilfield Services
Chemical Services
Well Construction
Production Objectives
Product/Service-Specific Engineering Modelling

📝 Enhancement Note: This role requires a strong technical background in upper completions and IPS, as well as proven leadership and team management skills. Candidates with experience in the oil and gas industry and knowledge of Baker Hughes products and services may have an advantage in this role.

👥 Team Culture & Values

Web Development Values:

Technical Excellence: A commitment to continuous learning and improvement in technical skills and knowledge.
Collaboration: A focus on working together to achieve shared goals and objectives.
Client Focus: A dedication to understanding and meeting client needs and expectations.
Innovation: A commitment to pushing the boundaries of what is possible and driving progress in the industry.

Collaboration Style:

Cross-functional: The team works closely with clients, service delivery managers, and other stakeholders to ensure seamless project execution.
Knowledge Sharing: The team encourages knowledge sharing and continuous learning to drive technical excellence.
Mentoring: The team provides mentoring and support to help team members develop their skills and careers.

📝 Enhancement Note: Baker Hughes is committed to fostering a culture of technical excellence, collaboration, and client focus. This role offers the opportunity to work in a dynamic and challenging environment, driving progress and innovation in the oilfield services and equipment industry.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Staying up-to-date with the latest developments in upper completions and IPS.
Developing effective solutions to complex technical issues and challenges.
Ensuring client satisfaction and meeting client needs and expectations.

Learning & Development Opportunities:

Opportunities for technical skill development and specialization in upper completions and IPS.
Opportunities for leadership and management development through team management and mentoring.
Opportunities for career progression within Baker Hughes.

📝 Enhancement Note: This role offers significant opportunities for technical and professional growth and development. Candidates with a strong commitment to continuous learning and improvement will thrive in this role.

💡 Interview Preparation

Technical Questions:

Upper Completions & IPS: Be prepared to discuss your experience and expertise in upper completions and IPS, as well as any relevant industry standards or best practices.
Leadership & Team Management: Prepare examples of your leadership and team management skills, as well as your ability to analyze complex technical issues and develop effective solutions.
Client Collaboration: Be ready to discuss your approach to client collaboration and ensuring client satisfaction.

Company & Culture Questions:

Baker Hughes: Research Baker Hughes' history, mission, and values to demonstrate your understanding of and alignment with the company's culture and goals.
Chemical Services: Understand the Chemical Services division's role within Baker Hughes and the company's strategy for growth and success in the industry.
Angola: Familiarize yourself with the oil and gas industry in Angola and Baker Hughes' operations in the country to demonstrate your understanding of and commitment to the role's regional context.

Portfolio Presentation Strategy:

Highlight your experience in upper completions and IPS, as well as your leadership and team management skills.
Include client testimonials or feedback demonstrating your ability to meet client needs.
Be prepared to discuss your approach to problem-solving and analyzing complex technical issues.

📝 Enhancement Note: The interview process for this role is designed to assess your technical skills and experience, as well as your leadership and team management abilities. Be prepared to discuss your approach to problem-solving, client collaboration, and technical support, as well as your experience in upper completions and IPS.

📌 Application Steps

To apply for this Lead Technical Support Manager - Upstream Chemicals position:

Submit your application through the application link provided.
Tailor your resume and portfolio to highlight your experience in upper completions and IPS, as well as your leadership and team management skills.
Prepare for the technical interview by brushing up on your knowledge of upper completions and IPS, as well as any relevant industry standards or best practices.
Research Baker Hughes and the Chemical Services division to demonstrate your understanding of and alignment with the company's culture and goals.
Familiarize yourself with the oil and gas industry in Angola and Baker Hughes' operations in the country to demonstrate your understanding of and commitment to the role's regional context.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web development industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Lead Technical Support Manager -Upstream Chemicals