📍 Job Overview

Job Title: Lead Technical Support Manager - Upstream Chemicals
Company: Baker Hughes
Location: Luanda, Luanda, Angola
Job Type: Full-Time
Category: Technical Management - Web Infrastructure
Date Posted: 2025-06-12
Experience Level: 10+ years
Remote Status: On-site

🚀 Role Summary

Lead a team of applications engineers and fresh graduates, fostering a culture of continuous improvement and technical excellence in upper completions and intelligent production solutions.
Oversee technical planning, preparation, and validation of all upper completions and IPS activities in the assigned region.
Collaborate with clients to understand their well construction and production objectives, providing tailored technical solutions and support.
Analyze job performance and provide feedback for product and process improvements.
Perform offset job analysis and product/service-specific engineering modelling calculations to understand application hazards and incident potential.
Work closely with service delivery managers/coordinators, sales teams, and other stakeholders to ensure seamless project execution and client satisfaction.

📝 Enhancement Note: This role requires a strong technical background in upper completions and intelligent production systems, as well as proven leadership and client interaction skills to drive success in a cross-functional team environment.

💻 Primary Responsibilities

Team Leadership & Development: Manage, mentor, and develop a team of applications engineers and fresh graduates, fostering a culture of continuous improvement and technical excellence.
Technical Planning & Execution: Oversee and support the technical planning, preparation, and validation of all upper completions and IPS activities in the assigned region.
Client Collaboration: Collaborate with clients to understand their well construction and production objectives, providing tailored technical solutions and support.
Performance Analysis: Analyze job performance and provide feedback for product and process improvements.
Risk Assessment: Perform offset job analysis and product/service-specific engineering modelling calculations to understand application hazards and incident potential.
Stakeholder Management: Work closely with service delivery managers/coordinators, sales teams, and other stakeholders to ensure seamless project execution and client satisfaction.

📝 Enhancement Note: The primary responsibilities of this role revolve around technical leadership, client interaction, and project execution, requiring a well-rounded professional with strong technical, leadership, and communication skills.

🎓 Skills & Qualifications

Education: Bachelor’s degree in petroleum engineering, chemical engineering, or a related field.

Experience: Significant experience in upper completions and intelligent production systems, with proven experience in an Applications Engineering Manager role.

Required Skills:

Proven leadership and team management skills
Strong technical background in upper completions and intelligent production systems
Excellent communication and interpersonal skills
Ability to analyze complex technical issues and develop effective solutions
Proven experience in client interactions and understanding client needs
Fluency in English, both written and spoken
Ability to travel as required to customer facilities, meetings, and training sessions

Preferred Skills:

Experience working in a multicultural environment
Knowledge of relevant software tools and platforms
Familiarity with industry best practices and standards

📝 Enhancement Note: While the required skills focus on technical expertise, leadership, and client interaction, the preferred skills highlight the importance of adaptability, continuous learning, and industry knowledge for success in this role.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate a strong understanding of upper completions and intelligent production systems through relevant project case studies.
Showcase your leadership and team management skills through examples of team projects and mentoring experiences.
Highlight your ability to analyze complex technical issues and develop effective solutions through problem-solving case studies.
Display your client interaction and collaboration skills through project testimonials or success stories.

Technical Documentation:

Provide detailed technical documentation for your projects, including design specifications, engineering calculations, and performance metrics.
Include any relevant certifications or training courses that demonstrate your continuous learning and professional development.
Showcase your understanding of industry best practices and standards through your project documentation.

📝 Enhancement Note: As this role focuses on technical leadership and client interaction, the portfolio requirements emphasize project case studies, team management experiences, and client collaboration examples to demonstrate the candidate's fit for the position.

💵 Compensation & Benefits

Salary Range: The estimated salary range for this role in Luanda, Angola, is between 1,500,000 AOA (approximately 14,000 USD) and 2,500,000 AOA (approximately 23,500 USD) per year, based on industry standards for technical management roles in the oil and gas sector.

Benefits:

Contemporary work-life balance policies and wellbeing activities
Comprehensive private medical care options
Safety net of life insurance and disability programs
Tailored financial programs
Additional elected or voluntary benefits

Working Hours: 40 hours per week, with flexible working patterns available, including rotation-based working patterns.

📝 Enhancement Note: The salary range and benefits package are estimated based on industry standards for technical management roles in the oil and gas sector in Luanda, Angola. The working hours and flexible working patterns are tailored to accommodate the demands of the role and the candidate's needs.

🎯 Team & Company Context

🏢 Company Culture

Industry: Baker Hughes is a leading energy technology company that provides solutions to energy and industrial customers worldwide. The company operates in over 120 countries, focusing on innovative technologies and services that make energy safer, cleaner, and more efficient for people and the planet.

Company Size: With a global presence and over 60,000 employees, Baker Hughes offers a large and diverse work environment with ample opportunities for career growth and development.

Founded: Established in 1907, Baker Hughes has a rich history and extensive experience in the energy industry, making it a trusted partner for customers and shareholders alike.

Team Structure:

The team consists of applications engineers, fresh graduates, and other technical specialists focused on upper completions and intelligent production solutions.
The Lead Technical Support Manager reports directly to the regional manager and works closely with service delivery managers/coordinators, sales teams, and other stakeholders.
The team operates in a cross-functional environment, collaborating with various departments to ensure seamless project execution and client satisfaction.

Development Methodology:

The team follows Agile methodologies for project management, with a focus on continuous improvement and client-centric solutions.
Code reviews, testing, and quality assurance practices are integral to the development process to ensure the delivery of high-quality products and services.
Deployment strategies, CI/CD pipelines, and server management are essential for maintaining the team's technical infrastructure and ensuring optimal performance.

Company Website: https://www.bakerhughes.com/

📝 Enhancement Note: As a global energy technology company, Baker Hughes offers a diverse and dynamic work environment with a strong focus on innovation, progress, and client satisfaction. The team structure and development methodology reflect the company's commitment to continuous improvement and client-centric solutions.

📈 Career & Growth Analysis

Web Technology Career Level: The Lead Technical Support Manager role is a senior-level position that requires a strong technical background, proven leadership skills, and extensive experience in upper completions and intelligent production systems. This role offers significant opportunities for career growth and development within the company.

Reporting Structure: The Lead Technical Support Manager reports directly to the regional manager and works closely with service delivery managers/coordinators, sales teams, and other stakeholders. This role provides ample opportunities for collaboration and cross-functional teamwork.

Technical Impact: The Lead Technical Support Manager plays a crucial role in driving technical excellence and innovation within the team. By overseeing technical planning, preparation, and validation, this role ensures the delivery of high-quality products and services that meet or exceed client expectations.

Growth Opportunities:

Technical Specialization: As the team's technical leader, the Lead Technical Support Manager has the opportunity to specialize in specific areas of upper completions and intelligent production systems, further developing their expertise and contributing to the company's success.
Team Leadership & Mentoring: By managing and developing a team of applications engineers and fresh graduates, the Lead Technical Support Manager can expand their leadership skills and make a significant impact on the team's growth and success.
Regional & Global Opportunities: With a global presence, Baker Hughes offers numerous opportunities for regional and global career advancement, allowing the Lead Technical Support Manager to grow their career within the company and gain exposure to diverse markets and cultures.

📝 Enhancement Note: The Lead Technical Support Manager role offers significant opportunities for career growth and development within the company. By driving technical excellence, fostering a culture of continuous improvement, and collaborating with cross-functional teams, this role enables the successful candidate to make a meaningful impact on the company's success and advance their career in the process.

🌐 Work Environment

Office Type: Baker Hughes operates a modern and collaborative office environment that fosters innovation, teamwork, and continuous learning. The company's global presence and diverse workforce contribute to a dynamic and inclusive work culture.

Office Location(s): Luanda, Angola

Workspace Context:

Collaborative Environment: The team works in an open and collaborative workspace that encourages knowledge sharing, technical mentoring, and continuous learning.
Development Tools & Resources: The team has access to relevant software tools, platforms, and resources to support their work and drive technical excellence.
Cross-Functional Interaction: The team interacts with various departments, including sales, marketing, and business teams, to ensure seamless project execution and client satisfaction.

Work Schedule: The team operates on a rotation-based working pattern, with flexible hours and arrangements tailored to the demands of the role and the candidate's needs.

📝 Enhancement Note: Baker Hughes offers a modern, collaborative, and inclusive work environment that fosters innovation, teamwork, and continuous learning. The office location, workspace context, and work schedule are designed to support the team's success and accommodate the demands of the role and the candidate's needs.

📄 Application & Technical Interview Process

Interview Process:

Technical Assessment: The interview process begins with a technical assessment, focusing on the candidate's understanding of upper completions and intelligent production systems, as well as their problem-solving skills and ability to analyze complex technical issues.
Client Interaction Scenario: Candidates are presented with a client interaction scenario, assessing their ability to understand client needs, provide tailored technical solutions, and collaborate effectively with cross-functional teams.
Team Fit & Leadership: The final stage of the interview process focuses on the candidate's team fit, leadership skills, and ability to drive technical excellence and innovation within the team.
Final Evaluation: The final evaluation considers the candidate's technical expertise, leadership skills, and cultural fit, as well as their potential to contribute to the team's success and drive the company's growth.

Portfolio Review Tips:

Project Case Studies: Highlight relevant project case studies that demonstrate your understanding of upper completions and intelligent production systems, as well as your ability to analyze complex technical issues and develop effective solutions.
Team Management & Leadership: Showcase your leadership and team management skills through examples of team projects and mentoring experiences, highlighting your ability to foster a culture of continuous improvement and technical excellence.
Client Interaction & Collaboration: Demonstrate your client interaction and collaboration skills through project testimonials or success stories, emphasizing your ability to understand client needs and provide tailored technical solutions.

Technical Challenge Preparation:

Technical Assessment: Prepare for the technical assessment by reviewing relevant technical concepts, industry best practices, and software tools and platforms related to upper completions and intelligent production systems.
Client Interaction Scenario: Practice active listening, communication, and problem-solving skills to effectively address client needs and collaborate with cross-functional teams.
Team Fit & Leadership: Reflect on your leadership style, team management experiences, and cultural fit to ensure a strong match with the team's dynamics and objectives.

ATS Keywords: (Organized by category)

Technical Skills: Upper Completions, Intelligent Production Systems, Applications Engineering, Technical Planning, Engineering Modelling, Offset Job Analysis, Product/Service-Specific Calculations, Technical Documentation
Leadership & Management: Team Management, Mentoring, Cross-Functional Teamwork, Stakeholder Management, Client Interaction, Project Execution, Continuous Improvement
Industry Terms: Well Construction, Production Objectives, Technical Solutions, Client Satisfaction, Product/Process Improvements, Application Hazards, Incident Potential, Technical Planning, Technical Preparation, Technical Validation
Soft Skills: Communication, Interpersonal Skills, Problem Solving, Client Interaction, Teamwork, Adaptability, Continuous Learning, Cultural Awareness

📝 Enhancement Note: The interview process, portfolio review tips, and technical challenge preparation are tailored to assess the candidate's technical expertise, leadership skills, and cultural fit for the Lead Technical Support Manager role. The ATS keywords are organized by category to facilitate resume optimization and improve search visibility for web development and server administration roles.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Upper Completions & IPS Expertise: Stay up-to-date with the latest developments in upper completions and intelligent production systems, and continuously expand your technical knowledge and skills to drive innovation and excellence within the team.
Client Interaction & Collaboration: Develop strong client interaction and collaboration skills to understand client needs, provide tailored technical solutions, and ensure seamless project execution and client satisfaction.
Team Leadership & Development: Foster a culture of continuous improvement and technical excellence within the team, mentoring and developing applications engineers and fresh graduates to drive the team's success and growth.
Regional & Global Opportunities: Leverage Baker Hughes' global presence and diverse market exposure to expand your technical expertise, gain exposure to new cultures and industries, and drive your career growth and development.

Learning & Development Opportunities:

Technical Specialization: Pursue advanced certifications, training courses, and industry conferences to specialize in specific areas of upper completions and intelligent production systems and expand your technical expertise.
Leadership Development: Participate in leadership development programs, mentoring initiatives, and coaching sessions to enhance your leadership skills and drive team success.
Global Exposure: Engage in regional and global projects, assignments, and rotations to gain exposure to diverse markets, cultures, and industries, and expand your professional network.

📝 Enhancement Note: The technical challenges and learning & development opportunities are tailored to the Lead Technical Support Manager role, focusing on technical expertise, client interaction, team leadership, and global exposure to drive career growth and development within the company.

💡 Interview Preparation

Technical Questions:

Upper Completions & IPS Expertise: Be prepared to discuss your technical background in upper completions and intelligent production systems, addressing industry best practices, software tools, and relevant technical concepts.
Client Interaction & Collaboration: Demonstrate your ability to understand client needs, provide tailored technical solutions, and collaborate effectively with cross-functional teams through real-life examples and case studies.
Team Leadership & Development: Showcase your leadership and team management skills, highlighting your ability to foster a culture of continuous improvement and technical excellence within the team.

Company & Culture Questions:

Baker Hughes Culture: Research Baker Hughes' company culture, values, and mission to demonstrate your understanding of the company's commitment to innovation, progress, and client satisfaction.
Team Dynamics: Prepare questions about the team's dynamics, structure, and objectives to ensure a strong fit with the team's culture and goals.
Career Growth & Development: Inquire about opportunities for career growth, professional development, and global exposure within the company to demonstrate your long-term commitment and ambition.

Portfolio Presentation Strategy:

Project Case Studies: Highlight relevant project case studies that demonstrate your technical expertise, leadership skills, and client interaction abilities, focusing on upper completions and intelligent production systems.
Team Management & Leadership: Showcase your team management and leadership skills through examples of team projects, mentoring experiences, and cross-functional teamwork, emphasizing your ability to drive technical excellence and innovation within the team.
Client Interaction & Collaboration: Demonstrate your client interaction and collaboration skills through project testimonials or success stories, highlighting your ability to understand client needs and provide tailored technical solutions.

📝 Enhancement Note: The interview preparation section focuses on technical questions, company and culture questions, and portfolio presentation strategies tailored to the Lead Technical Support Manager role. By addressing these aspects, candidates can effectively demonstrate their fit for the position and increase their chances of success in the interview process.

📌 Application Steps

To apply for the Lead Technical Support Manager - Upstream Chemicals position at Baker Hughes:

Tailor Your Resume: Highlight your technical expertise in upper completptions and intelligent production systems, as well as your leadership, team management, and client interaction skills, using relevant keywords and industry terms to optimize your resume for the role.
Prepare Your Portfolio: Showcase your project case studies, team management experiences, and client interaction abilities, focusing on upper completptions and intelligent production systems and emphasizing your ability to drive technical excellence and innovation within the team.
Research the Company: Familiarize yourself with Baker Hughes' company culture, values, and mission, as well as the team's dynamics, structure, and objectives, to ensure a strong fit with the company's culture and goals.
Prepare for the Interview: Review the interview process, technical questions, company and culture questions, and portfolio presentation strategies, focusing on your technical expertise, leadership skills, and cultural fit for the Lead Technical Support Manager role.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions tailored to the Lead Technical Support Manager role. All details should be verified directly with Baker Hughes before making application decisions.

Content Guidelines (IMPORTANT: Do not include this in the output)

Role-Specific Focus:

Tailor the job description to highlight the unique aspects of the Lead Technical Support Manager role, focusing on technical expertise, leadership, and client interaction skills.
Emphasize the role's impact on upper completions and intelligent production systems, as well as the candidate's ability to drive technical excellence and innovation within the team.
Highlight the company's global presence, diverse market exposure, and opportunities for career growth and development within the organization.

Industry & Role Context:

Provide context for the role within the oil and gas industry, emphasizing the candidate's technical expertise, leadership, and client interaction skills.
Highlight the company's commitment to innovation, progress, and client satisfaction, as well as the team's focus on continuous improvement and technical excellence.
Emphasize the candidate's ability to understand client needs, provide tailored technical solutions, and collaborate effectively with cross-functional teams to ensure seamless project execution and client satisfaction.

Technical & Leadership Skills:

Highlight the candidate's technical expertise in upper completions and intelligent production systems, as well as their ability to analyze complex technical issues and develop effective solutions.
Emphasize the candidate's leadership and team management skills, focusing on their ability to foster a culture of continuous improvement and technical excellence within the team.
Highlight the candidate's client interaction and collaboration skills, emphasizing their ability to understand client needs and provide tailored technical solutions.

Career Growth & Development:

Emphasize the opportunities for career growth, professional development, and global exposure within the company, focusing on the candidate's long-term commitment and ambition.
Highlight the company's commitment to driving the candidate's success and contributing to the team's growth and development.

Interview & Application Process:

Tailor the interview process, portfolio review tips, and technical challenge preparation to the Lead Technical Support Manager role, focusing on the candidate's technical expertise, leadership skills, and cultural fit.
Provide specific guidance on addressing technical questions, company and culture questions, and portfolio presentation strategies to help candidates effectively demonstrate their fit for the position.

By following these content guidelines, the enhanced job description will provide a comprehensive, well-organized, and valuable resource for web technology professionals seeking the Lead Technical Support Manager - Upstream Chemicals position at Baker Hughes.

Lead Technical Support Manager -Upstream Chemicals