📍 Job Overview

Job Title: Lead SRE Engineer
Company: Relativity
Location: Kraków, Małopolskie, Poland; Illinois, United States
Job Type: Remote Solely
Category: Site Reliability Engineering
Date Posted: 2025-06-26
Experience Level: 10+ years
Remote Status: Remote (U.S. only)

🚀 Role Summary

📝 Enhancement Note: This role focuses on ensuring the reliability and performance of Relativity's software products, making it a critical position for maintaining customer confidence and driving engineering excellence.
Lead the development and implementation of SRE best practices to ensure reliable and performant software.
Collaborate with engineering teams to improve software reliability and monitor performance.
Maintain and support production environments, troubleshooting hardware and software issues.
Provide expertise to customers and internal teams on performance-related incidents and requests.
Design, implement, and measure performance and reliability for commercial-grade systems and applications.

💻 Primary Responsibilities

📝 Enhancement Note: The primary responsibilities of this role require a strong technical background in SRE, software development, and production environment support.
📝 Enhancement Note: Responsibilities are split into two main areas: Monitoring and Maintaining Production Systems (30%), and Planning, Developing, and Delivering Tools and Systems (20%).

🔄 Monitoring and Maintaining Production Systems (30%)

Monitor and communicate baseline performance and availability of RelativityOne's core cloud product (15%).
Maintain a highly distributed production system in a public cloud, coordinating with infrastructure engineering teams (15%).
Provide input for pre-release review practices to ensure reliability by design (5%).
Consult with Client Services on large and complex workspace challenges and workflows (10%).
Deploy approved and emergency changes into testing and production environments (5%).

🛠️ Planning, Developing, and Delivering Tools and Systems (20%)

Plan, develop, and deliver tools and systems to improve SRE operational challenges through Agile software development best practices (10%).
Provide feedback to engineering teams regarding areas of the software that require increased reliability monitoring and alerting (20%).
Develop and provide centralized reliability monitoring and reporting for engineering and service delivery teams (10%).
Support Problem and Incident Managers by providing information regarding trends of recurring issues within the application and cloud infrastructure (10%).

🎓 Skills & Qualifications

Education

Bachelor's degree or foreign equivalent in Computer Science, Electronics Engineering, or a closely related engineering degree.

Experience

7+ years of experience in software development, technical test lead, performance engineering, or similar professional software development experience on commercial-grade systems and applications.
7+ years of experience designing, implementing, and measuring performance and reliability for commercial-grade systems and applications.
7+ years of experience supporting and maintaining production environments that host commercial-grade systems and applications.
7+ years of experience troubleshooting hardware and software.
5+ years of experience working with systems/database administration and quality assurance disciplines.
5+ years of experience working with Windows O/S and SQL Server.
5+ years of experience communicating test results, codes, and observations to team members.
5+ years of experience communicating performance results to non-technical audiences.

Required Skills

Proficiency in designing, implementing, and measuring performance and reliability for commercial-grade systems and applications.
Strong experience with supporting and maintaining production environments.
Excellent troubleshooting skills for hardware and software issues.
Strong communication skills, both written and verbal, to effectively collaborate with various teams and stakeholders.
Proficient in Windows O/S and SQL Server.
Experience working with systems/database administration and quality assurance disciplines.
Familiarity with Agile software development best practices.

Preferred Skills

Experience with cloud computing platforms (e.g., AWS, GCP, Azure).
Familiarity with distributed systems and database administration.
Knowledge of incident and problem management processes.
Experience with performance engineering and monitoring tools.
Familiarity with SRE best practices and principles.

📊 Web Portfolio & Project Requirements

📝 Enhancement Note: While a portfolio is not explicitly mentioned, candidates should be prepared to discuss their experience with SRE, software development, and production environment support, highlighting specific projects and achievements.

Be ready to discuss your experience with designing, implementing, and measuring performance and reliability for commercial-grade systems and applications.
Highlight your experience supporting and maintaining production environments and troubleshooting hardware and software issues.
Prepare examples of how you have communicated technical results and performance metrics to non-technical audiences.
Demonstrate your understanding of SRE best practices and principles, and how you have applied them in previous roles.

💵 Compensation & Benefits

Salary Range: The expected salary range for this role is between $150,000 and $224,000 per year. The final offered salary will be based on several factors, including the candidate's depth of experience, skill set, qualifications, and internal pay equity.

Benefits:

Annual Performance Bonus
Long-Term Incentives

Working Hours: Full-time position with standard working hours, but may require on-call duties and support for maintenance windows.

🎯 Team & Company Context

🏢 Company Culture

Industry: Relativity is a legal technology company that provides e-discovery and compliance software to law firms and corporations.

Company Size: Relativity has over 1,000 employees and is headquartered in Chicago, Illinois, with offices in several other U.S. cities, as well as international locations.

Founded: Relativity was founded in 2001 and has since grown to become a leading provider of e-discovery software.

Team Structure:

The SRE team works closely with engineering teams to ensure the reliability and performance of Relativity's software products.
The team is responsible for monitoring and maintaining production systems, as well as planning, developing, and delivering tools and systems to improve SRE operational challenges.

Development Methodology:

Relativity follows Agile software development methodologies, with a focus on continuous integration and deployment.
The SRE team works closely with engineering teams to ensure that reliability is considered throughout the software development lifecycle.

Company Website: www.relativity.com

📈 Career & Growth Analysis

Web Technology Career Level: This role is a senior-level position that requires significant experience in SRE, software development, and production environment support. The Lead SRE Engineer is responsible for driving customer confidence and engineering excellence, making it a critical role within the organization.

Reporting Structure: The Lead SRE Engineer reports directly to the Director of Site Reliability Engineering and works closely with various engineering teams, as well as Client Services and other internal stakeholders.

Technical Impact: The Lead SRE Engineer has a significant impact on the reliability and performance of Relativity's software products, as well as the overall customer experience. They are responsible for driving engineering excellence and ensuring that Relativity's software meets the highest standards of reliability and performance.

Growth Opportunities:

📝 Enhancement Note: As a senior-level role, there may be limited opportunities for vertical growth within this specific position. However, there are opportunities for horizontal growth and increased responsibility within the SRE team or other technical teams at Relativity.
Growth opportunity 1: Expand your expertise in SRE best practices and principles, and become a mentor to junior team members.
Growth opportunity 2: Contribute to the development of new tools and systems to improve SRE operational challenges, and gain experience in software development and architecture.
Growth opportunity 3: Develop your leadership skills and take on more responsibility within the SRE team or other technical teams at Relativity.

🌐 Work Environment

Office Type: Relativity has offices in several U.S. cities, as well as international locations. This role is remote and can be performed from anywhere in the United States.

Office Location(s): Kraków, Małopolskie, Poland; Illinois, United States

Workspace Context:

📝 Enhancement Note: As a remote role, the workspace context is primarily focused on the candidate's home office or preferred working environment.
The remote work environment should be comfortable, quiet, and conducive to productive work.
Candidates should have access to a reliable internet connection and appropriate hardware for performing their job duties.
The remote work environment should be equipped with the necessary tools and software for performing SRE tasks, such as monitoring and troubleshooting tools.

Work Schedule: Full-time position with standard working hours, but may require on-call duties and support for maintenance windows.

📄 Application & Technical Interview Process

Interview Process:

📝 Enhancement Note: The interview process for this role is likely to be technical and focused on the candidate's experience with SRE, software development, and production environment support.

Process step 1: Technical phone screen or video call to assess the candidate's understanding of SRE principles, software development, and production environment support.
Process step 2: On-site or virtual technical deep dive, where the candidate will be asked to discuss their experience with designing, implementing, and measuring performance and reliability for commercial-grade systems and applications.
Process step 3: Behavioral interviews to assess the candidate's communication skills, problem-solving abilities, and cultural fit within the organization.
Process step 4: Final interviews with senior leadership to discuss the candidate's fit for the role and the organization's long-term goals.

Portfolio Review Tips:

📝 Enhancement Note: While a portfolio is not explicitly mentioned, candidates should be prepared to discuss their experience with SRE, software development, and production environment support, highlighting specific projects and achievements.
Portfolio tip 1: Highlight your experience with designing, implementing, and measuring performance and reliability for commercial-grade systems and applications.
Portfolio tip 2: Demonstrate your ability to communicate technical results and performance metrics to non-technical audiences.
Portfolio tip 3: Showcase your experience supporting and maintaining production environments and troubleshooting hardware and software issues.
Portfolio tip 4: Discuss your understanding of SRE best practices and principles, and how you have applied them in previous roles.

Technical Challenge Preparation:

📝 Enhancement Note: The technical challenge for this role is likely to focus on the candidate's understanding of SRE principles, software development, and production environment support.
Challenge preparation 1: Brush up on your knowledge of SRE best practices and principles, as well as your experience with software development and production environment support.
Challenge preparation 2: Prepare examples of how you have designed, implemented, and measured performance and reliability for commercial-grade systems and applications.
Challenge preparation 3: Be ready to discuss your experience supporting and maintaining production environments and troubleshooting hardware and software issues.

ATS Keywords:

Site Reliability Engineering
Software Development
Production Environment Support
Performance Engineering
Incident Management
Agile Development
Database Administration
Quality Assurance
Windows O/S
SQL Server
Troubleshooting
Reliability Monitoring
Communication
Problem Management
Software Development
Customer Support

🛠️ Technology Stack & Web Infrastructure

📝 Enhancement Note: As a senior-level SRE role, the candidate should have experience with a wide range of technologies and tools relevant to SRE, software development, and production environment support.

SRE Tools: Experience with SRE tools such as Prometheus, Grafana, ELK Stack, or similar monitoring and alerting tools.
Cloud Computing: Experience with cloud computing platforms such as AWS, GCP, or Azure.
Distributed Systems: Experience with distributed systems and database administration.
Programming Languages: Proficiency in one or more programming languages, such as Python, Java, or Go.
Windows O/S: Proficiency in Windows O/S and SQL Server.
Incident Management Tools: Experience with incident management tools such as JIRA, ServiceNow, or similar platforms.
Agile Development Tools: Experience with Agile development tools such as JIRA, Git, or similar platforms.

👥 Team Culture & Values

Web Development Values:

📝 Enhancement Note: As a senior-level SRE role, the candidate should align with Relativity's values and be committed to driving customer confidence and engineering excellence.
Web development value 1: Customer-focused approach, with a commitment to ensuring the reliability and performance of Relativity's software products.
Web development value 2: Collaborative and inclusive team culture, with a focus on knowledge sharing and continuous learning.
Web development value 3: Strong technical expertise and a commitment to staying up-to-date with the latest SRE best practices and principles.
Web development value 4: Results-driven approach, with a focus on delivering high-quality solutions that meet the needs of Relativity's customers.

Collaboration Style:

📝 Enhancement Note: The SRE team works closely with various engineering teams, as well as Client Services and other internal stakeholders. Effective communication and collaboration are essential for success in this role.
Collaboration approach 1: Cross-functional integration between the SRE team and other technical teams, with a focus on driving engineering excellence and ensuring the reliability and performance of Relativity's software products.
Collaboration approach 2: Code review culture and peer programming practices, with a focus on knowledge sharing and continuous learning.
Collaboration approach 3: Regular team meetings and stand-ups to discuss progress, address issues, and plan for the future.

⚡ Challenges & Growth Opportunities

Technical Challenges:

📝 Enhancement Note: As a senior-level SRE role, the candidate should be prepared to face technical challenges related to software development, production environment support, and incident management.
Web development challenge 1: Designing, implementing, and measuring performance and reliability for commercial-grade systems and applications in a highly distributed production system.
Web development challenge 2: Maintaining a highly distributed production system in a public cloud, coordinating with infrastructure engineering teams in the areas of distributed database, compute, and storage systems.
Web development challenge 3: Providing input for pre-release review practices to ensure proper reliability by design processes are included in architecture and monitoring of new product features and infrastructure.
Web development challenge 4: Consulting with Client Services on large and complex workspace challenges and workflows that help drive the way we scale and monitor within RelativityOne’s core products and supporting Client Services by offering expertise to customers on performance related incidents and requests.

Learning & Development Opportunities:

📝 Enhancement Note: As a senior-level SRE role, the candidate should be committed to continuous learning and professional development.
Learning opportunity 1: Attend industry conferences, webinars, and workshops to stay up-to-date with the latest SRE best practices and principles.
Learning opportunity 2: Contribute to the development of new tools and systems to improve SRE operational challenges, gaining experience in software development and architecture.
Learning opportunity 3: Seek mentorship opportunities within the SRE team or other technical teams at Relativity to expand your expertise and leadership skills.

💡 Interview Preparation

Technical Questions:

📝 Enhancement Note: The technical questions for this role are likely to focus on the candidate's experience with SRE, software development, and production environment support.
Technical question 1: Can you describe your experience designing, implementing, and measuring performance and reliability for commercial-grade systems and applications?
Technical question 2: How have you maintained and supported production environments in the past, and how have you handled hardware and software issues?
Technical question 3: Can you discuss your experience with incident management and problem resolution, and how you have ensured that engineering teams are meeting availability SLO/SLA levels?
Technical question 4: How have you provided feedback to engineering teams regarding areas of the software that require increased reliability monitoring and alerting?
Technical question 5: Can you describe your experience with cloud computing platforms, and how you have used them to improve the reliability and performance of commercial-grade systems and applications?

Company & Culture Questions:

📝 Enhancement Note: The company and culture questions for this role are likely to focus on the candidate's understanding of Relativity's business, as well as their fit within the organization's culture and values.
Technical question 6: How do you approach communicating performance results to non-technical audiences, and how have you ensured that your message is clear and actionable?
Technical question 7: Can you discuss your experience with Agile software development methodologies, and how you have used them to improve the reliability and performance of commercial-grade systems and applications?
Technical question 8: How do you approach working with cross-functional teams, and how have you ensured that your contributions align with the organization's goals and objectives?
Technical question 9: Can you discuss your experience with Relativity's software products, and how you have used them to drive customer confidence and engineering excellence?

Portfolio Presentation Strategy:

📝 Enhancement Note: While a portfolio is not explicitly mentioned, candidates should be prepared to discuss their experience with SRE, software development, and production environment support, highlighting specific projects and achievements.
Presentation strategy 1: Highlight your experience with designing, implementing, and measuring performance and reliability for commercial-grade systems and applications.
Presentation strategy 2: Discuss your experience supporting and maintaining production environments and troubleshooting hardware and software issues.
Presentation strategy 3: Demonstrate your understanding of SRE best practices and principles, and how you have applied them in previous roles.

📌 Application Steps

To apply for this Lead SRE Engineer position:

Submit your application through the application link provided.
Prepare a comprehensive resume highlighting your experience with SRE, software development, and production environment support.
Research Relativity's software products and business, and be ready to discuss your understanding of the company and its values.
Prepare for technical interviews by brushing up on your knowledge of SRE principles, software development, and production environment support.
Be ready to discuss your experience with designing, implementing, and measuring performance and reliability for commercial-grade systems and applications.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web development industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Lead SRE Engineer