📍 Job Overview

Job Title: Lead Site Reliability Engineer (AWS)
Company: JPMorgan Chase
Location: Dublin, Ireland
Job Type: Full time
Category: DevOps, Site Reliability Engineering
Date Posted: March 21, 2025

🚀 Role Summary

Lead and drive site reliability engineering efforts for critical applications and platforms within the Commercial & Investment Bank's Digital & Platform Services division.
Collaborate with cross-functional teams to identify and implement comprehensive service level indicators, establish reasonable service level objectives, and manage error budgets.
Demonstrate strong technical leadership, mentoring, and influencing skills to foster a culture of reliability and continuous improvement.

📝 Enhancement Note: This role requires a balance of technical depth and breadth, with a focus on AWS infrastructure, observability, and automation. The ideal candidate will have a proven track record in site reliability engineering, with experience in incident management, automation, and driving reliability improvements.

💻 Primary Responsibilities

Incident Management: Lead incident response efforts, coordinate cross-functional teams, and serve as the primary point of contact during major incidents to mitigate business impacts and prevent financial losses.
Change Management: Oversee, track, and validate all changes to the Production and Disaster Recovery environments to ensure reliability and stability.
Automation & Observability: Automate security controls, governance processes, and compliance validation on AWS. Implement and manage observability tools to monitor and alert on service levels and errors.
Reliability Engineering: Lead initiatives to enhance the reliability and stability of team applications and platforms. Utilize data-driven analytics to improve service levels and reduce toil.
Technical Leadership: Provide ongoing guidance, tools, and solutions to support the firm's growth. Champion site reliability culture and practices, exerting technical influence throughout the team.
Collaboration & Knowledge Sharing: Document and share knowledge within the organization through internal forums and communities of practice. Collaborate with stakeholders to establish reasonable service level objectives and error budgets.

📝 Enhancement Note: This role requires a strong focus on incident management, automation, and observability. The ideal candidate will have experience in managing incidents, automating processes, and implementing monitoring and alerting solutions to drive reliability improvements.

🎓 Skills & Qualifications

Education: Bachelor's degree in Computer Science, Engineering, or a related field. Relevant certifications (e.g., AWS Certified Solutions Architect, AWS Certified DevOps Engineer) are preferred.

Experience: 5-10 years of experience in site reliability engineering, systems engineering, or a related role. Proven experience in managing incidents, automating processes, and driving reliability improvements.

Required Skills:

Deep proficiency in site reliability best practices, including reliability, scalability, performance, security, and enterprise system architecture.
Fluency in at least one programming language (e.g., Python, Java, Go, Shell Script).
Deep knowledge of software applications and technical processes, with emerging depth in one or more technical disciplines.
Proficiency in observability tools (e.g., Grafana, Dynatrace, Prometheus, Datadog, Splunk) and cloud platforms (AWS).
Proficiency in continuous integration and continuous delivery tools (e.g., Jenkins, GitLab, Terraform).
Experience with container and container orchestration (e.g., ECS, Kubernetes, Docker).
Experience with troubleshooting common networking technologies and issues.
Ability to identify and solve problems related to complex data structures, algorithms, and new technologies.
Strong communication, collaboration, and leadership skills.

Preferred Skills:

Ability to identify new technologies and relevant solutions to ensure design constraints are met by the software team.
Experience building dashboards with products such as Grafana.
Prior experience in both systems engineering and software development.
AWS certification as an Architect or DevOps Engineer.

📝 Enhancement Note: This role requires a strong combination of technical skills, leadership abilities, and experience in site reliability engineering. The ideal candidate will have a proven track record in managing incidents, automating processes, and driving reliability improvements, with a focus on AWS infrastructure and observability.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate a strong understanding of site reliability engineering principles by showcasing projects that focus on reliability, scalability, performance, and security.
Highlight your incident management experience by providing case studies of major incidents you've led and the steps you took to mitigate business impacts and prevent financial losses.
Showcase your automation and observability skills by presenting projects that automate security controls, governance processes, and compliance validation on AWS. Include examples of monitoring and alerting solutions you've implemented to drive reliability improvements.
Display your technical leadership and collaboration skills by providing examples of how you've mentored team members, shared knowledge, and driven cultural change within your organization.

Technical Documentation:

Provide detailed documentation of your incident management processes, including incident response plans, escalation procedures, and post-incident reviews.
Include documentation of your automation and observability efforts, such as scripts, configuration files, and monitoring dashboards.
Showcase your technical leadership by providing examples of how you've driven reliability improvements, such as service level indicator definitions, service level objective negotiations, and error budget management.

📝 Enhancement Note: This role requires a strong focus on incident management, automation, and observability. The ideal candidate will have experience in managing incidents, automating processes, and implementing monitoring and alerting solutions to drive reliability improvements. Their portfolio should reflect these experiences and demonstrate their ability to lead and drive site reliability engineering efforts.

💵 Compensation & Benefits

Salary Range: €80,000 - €120,000 per year (based on experience and market research for site reliability engineering roles in Dublin, Ireland)

Benefits:

Competitive health, dental, and vision insurance plans.
Retirement savings plans with company matching contributions.
Generous time-off policies, including vacation, sick leave, and paid holidays.
Employee stock purchase plan.
Tuition assistance and professional development opportunities.
Employee discounts on various products and services.

Working Hours: Full-time position with standard working hours (Monday-Friday, 9:00 AM - 5:30 PM), with on-call responsibilities as needed to support 24/7 operations.

📝 Enhancement Note: The salary range for this role is based on market research for site reliability engineering roles in Dublin, Ireland. The benefits package is competitive and designed to attract and retain top talent in the field.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services

Company Size: Large (over 250,000 employees worldwide)

Founded: 1799

Team Structure:

The Digital & Platform Services division is responsible for delivering and managing the technology infrastructure and platforms that support the firm's businesses.
The team consists of site reliability engineers, software engineers, systems engineers, and other technical specialists.
The role reports directly to the Site Reliability Engineering Manager and collaborates with various teams, including software development, infrastructure, and operations.

Development Methodology:

Agile methodologies are used to manage projects and deliver features and improvements.
Continuous Integration and Continuous Deployment (CI/CD) pipelines are employed to automate the build, test, and deployment processes.
Infrastructure as Code (IaC) principles are followed to manage and provision infrastructure using tools like Terraform and CloudFormation.

Company Website: https://www.jpmorganchase.com/

📝 Enhancement Note: JPMorgan Chase is a large financial services firm with a global presence. The Digital & Platform Services division plays a critical role in delivering and managing the technology infrastructure and platforms that support the firm's businesses. The team structure and development methodologies are designed to foster collaboration, innovation, and continuous improvement.

📈 Career & Growth Analysis

Web Technology Career Level: Senior Site Reliability Engineer

Reporting Structure: Reports directly to the Site Reliability Engineering Manager and collaborates with various teams, including software development, infrastructure, and operations.

Technical Impact: The Lead Site Reliability Engineer will have a significant impact on the reliability, scalability, and performance of critical applications and platforms within the Commercial & Investment Bank's Digital & Platform Services division. They will work closely with software development teams to ensure that applications are designed and implemented with reliability in mind and will collaborate with infrastructure and operations teams to manage and maintain the underlying infrastructure.

Growth Opportunities:

Technical Leadership: The role offers opportunities to mentor and guide other site reliability engineers, helping them develop their skills and advance their careers.
Architecture & Design: As the Lead Site Reliability Engineer gains experience and expertise, they may have the opportunity to work on architecture and design decisions, influencing the direction of the team's technology stack and infrastructure.
Management & Leadership: With experience and a proven track record, the Lead Site Reliability Engineer may have the opportunity to move into a management or leadership role, overseeing a team of site reliability engineers and driving the team's strategy and goals.

📝 Enhancement Note: This role offers significant opportunities for growth and development, both technically and professionally. The ideal candidate will be eager to take on new challenges, learn from their colleagues, and contribute to the team's success.

🌐 Work Environment

Office Type: Modern, collaborative workspace with open-plan offices, meeting rooms, and breakout spaces.

Office Location(s): 250 North Street, Dublin 7, Ireland

Workspace Context:

Collaboration: The workspace is designed to encourage collaboration and communication, with open-plan offices and breakout spaces equipped with video conferencing and presentation facilities.
Technology: The workspace is equipped with modern technology, including high-speed internet access, multiple monitors, and testing devices.
Flexibility: The workspace offers flexible working arrangements, including remote work and flexible hours, to support work-life balance.

Work Schedule: Standard working hours (Monday-Friday, 9:00 AM - 5:30 PM), with on-call responsibilities as needed to support 24/7 operations.

📝 Enhancement Note: The workspace is designed to foster collaboration, innovation, and continuous improvement. The flexible working arrangements and modern technology support a productive and engaging work environment.

📄 Application & Technical Interview Process

Interview Process:

Phone Screen: A brief phone call to discuss the role, qualifications, and experience (30 minutes).
Technical Deep Dive: A technical conversation focused on site reliability engineering principles, incident management, automation, and observability (60 minutes).
Behavioral & Cultural Fit: A conversation to assess communication, collaboration, and leadership skills, as well as cultural fit (60 minutes).
Final Decision: A final discussion with the hiring manager and other stakeholders to make a hiring decision (30 minutes).

Portfolio Review Tips:

Incident Management: Highlight your incident management experience by providing case studies of major incidents you've led and the steps you took to mitigate business impacts and prevent financial losses.
Automation & Observability: Showcase your automation and observability skills by presenting projects that automate security controls, governance processes, and compliance validation on AWS. Include examples of monitoring and alerting solutions you've implemented to drive reliability improvements.
Technical Leadership: Demonstrate your technical leadership and collaboration skills by providing examples of how you've mentored team members, shared knowledge, and driven cultural change within your organization.

Technical Challenge Preparation:

Incident Management: Brush up on your incident management skills and be prepared to discuss your approach to managing incidents, including communication, coordination, and escalation strategies.
Automation & Observability: Familiarize yourself with AWS services and tools, and be prepared to discuss your experience with automation, monitoring, and alerting solutions.
Technical Leadership: Prepare examples of your technical leadership and mentoring experiences, and be ready to discuss how you've driven reliability improvements and fostered a culture of continuous improvement.

ATS Keywords: (Organized by category)

Programming Languages: Python, Java, Go, Shell Script
Web Frameworks: N/A
Server Technologies: AWS (EC2, RDS, ECS, Lambda, etc.)
Databases: Amazon RDS, DynamoDB, Aurora
Tools: Jenkins, GitLab, Terraform, Grafana, Dynatrace, Prometheus, Datadog, Splunk, AWS CloudFormation, AWS Systems Manager
Methodologies: Agile, CI/CD, IaC, Site Reliability Engineering
Soft Skills: Leadership, Communication, Collaboration, Problem-Solving, Decision-Making, Mentoring
Industry Terms: Incident Management, Error Budgets, Service Level Objectives, Service Level Indicators, Observability, Automation, Reliability, Scalability, Performance, Security, Enterprise System Architecture, Toil Reduction

📝 Enhancement Note: The interview process is designed to assess the candidate's technical skills, leadership abilities, and cultural fit. The portfolio review and technical challenge preparation tips are tailored to help the candidate showcase their experience and skills in site reliability engineering, incident management, automation, and observability.

🛠 Technology Stack & Web Infrastructure

Frontend Technologies: N/A (not applicable for this role)

Backend & Server Technologies:

AWS Services: EC2, RDS, ECS, Lambda, S3, CloudWatch, CloudFormation, Systems Manager, IAM, etc.
Containerization & Orchestration: Docker, Kubernetes, Amazon ECS
Monitoring & Observability: Grafana, Dynatrace, Prometheus, Datadog, Splunk, AWS CloudWatch, AWS X-Ray
CI/CD Tools: Jenkins, GitLab, Terraform, AWS CodePipeline, AWS CodeBuild
Version Control: Git, GitHub, Bitbucket
Programming Languages: Python, Java, Go, Shell Script

📝 Enhancement Note: The technology stack for this role is focused on AWS infrastructure, observability, and automation. The ideal candidate will have experience with AWS services, containerization and orchestration, monitoring and observability tools, CI/CD tools, version control, and programming languages.

👥 Team Culture & Values

Web Development Values:

Reliability: Prioritize reliability in all aspects of the software development lifecycle, from design and implementation to testing and deployment.
Scalability: Design and implement applications and platforms that can scale to meet the demands of the business.
Performance: Optimize applications and platforms for speed, efficiency, and responsiveness.
Security: Implement security best practices and controls to protect applications, data, and infrastructure.
Collaboration: Work closely with software development, infrastructure, and operations teams to ensure that applications and platforms meet the needs of the business and are designed and implemented with reliability in mind.

Collaboration Style:

Cross-Functional Integration: Work closely with software development, infrastructure, and operations teams to ensure that applications and platforms meet the needs of the business and are designed and implemented with reliability in mind.
Code Review Culture: Collaborate with software development teams to review code, identify potential issues, and ensure that applications and platforms meet the firm's quality and security standards.
Knowledge Sharing: Share knowledge and expertise with team members, mentoring and guiding them as they develop their skills and advance their careers.

📝 Enhancement Note: The team culture and values for this role are focused on reliability, scalability, performance, security, and collaboration. The ideal candidate will be a strong communicator, a proactive problem solver, and a team player, with a deep understanding of site reliability engineering principles and a commitment to driving reliability improvements.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Incident Management: Develop and implement incident management processes and procedures to ensure that incidents are managed effectively and efficiently, minimizing business impacts and preventing financial losses.
Automation & Observability: Automate security controls, governance processes, and compliance validation on AWS. Implement and manage observability tools to monitor and alert on service levels and errors, driving reliability improvements.
Reliability Engineering: Lead initiatives to enhance the reliability and stability of team applications and platforms. Utilize data-driven analytics to improve service levels and reduce toil.
Technical Leadership: Provide ongoing guidance, tools, and solutions to support the firm's growth. Champion site reliability culture and practices, exerting technical influence throughout the team.

Learning & Development Opportunities:

Technical Skills: Stay up-to-date with the latest AWS services, tools, and best practices. Pursue relevant certifications, such as AWS Certified Solutions Architect or AWS Certified DevOps Engineer.
Leadership & Management: Develop your leadership and management skills by taking on mentoring and coaching responsibilities, and by seeking out opportunities to lead projects and teams.
Architecture & Design: Gain experience in architecture and design by working on complex projects and by collaborating with architecture and design teams.

📝 Enhancement Note: This role offers significant opportunities for growth and development, both technically and professionally. The ideal candidate will be eager to take on new challenges, learn from their colleagues, and contribute to the team's success.

💡 Interview Preparation

Technical Questions:

Incident Management: Describe your approach to incident management, including communication, coordination, and escalation strategies. Provide examples of major incidents you've managed and the steps you took to mitigate business impacts and prevent financial losses.
Automation & Observability: Discuss your experience with automation, monitoring, and alerting solutions on AWS. Describe the tools and techniques you've used to automate security controls, governance processes, and compliance validation, and to drive reliability improvements.
Technical Leadership: Provide examples of your technical leadership and mentoring experiences. Discuss how you've driven reliability improvements and fostered a culture of continuous improvement within your organization.

Company & Culture Questions:

Company Culture: Research JPMorgan Chase's company culture and values. Discuss how you align with the company's mission and values, and how you can contribute to the team's success.
Team Dynamics: Discuss your experience working in cross-functional teams and your approach to collaboration, communication, and problem-solving. Provide examples of how you've worked effectively with software development, infrastructure, and operations teams to deliver reliable applications and platforms.
Reliability Engineering: Discuss your understanding of site reliability engineering principles and your approach to driving reliability improvements. Provide examples of how you've implemented reliability best practices in your previous roles.

Portfolio Presentation Strategy:

Incident Management: Highlight your incident management experience by providing case studies of major incidents you've led and the steps you took to mitigate business impacts and prevent financial losses.
Automation & Observability: Showcase your automation and observability skills by presenting projects that automate security controls, governance processes, and compliance validation on AWS. Include examples of monitoring and alerting solutions you've implemented to drive reliability improvements.
Technical Leadership: Demonstrate your technical leadership and collaboration skills by providing examples of how you've mentored team members, shared knowledge, and driven cultural change within your organization.

📝 Enhancement Note: The interview process is designed to assess the candidate's technical skills, leadership abilities, and cultural fit. The portfolio review and technical challenge preparation tips are tailored to help the candidate showcase their experience and skills in site reliability engineering, incident management, automation, and observability.

📌 Application Steps

To apply for this Lead Site Reliability Engineer (AWS) position at JPMorgan Chase:

Submit Your Application: Visit the JPMorgan Chase Career Center and search for the job title "Lead Site Reliability Engineer (AWS)" to submit your application.
Prepare Your Portfolio: Tailor your portfolio to highlight your incident management experience, automation and observability projects, and technical leadership examples. Include case studies, project documentation, and any relevant certifications or awards.
Optimize Your Resume: Highlight your relevant skills and experiences, including incident management, automation, observability, and technical leadership. Include any relevant certifications or awards, and tailor your resume to the specific requirements of the role.
Prepare for Technical Interviews: Brush up on your incident management skills, automation and observability tools, and technical leadership experiences. Be ready to discuss your approach to driving reliability improvements and fostering a culture of continuous improvement.
Research the Company: Familiarize yourself with JPMorgan Chase's company culture, values, and mission. Understand the role of the Digital & Platform Services division within the Commercial & Investment Bank, and be prepared to discuss how you can contribute to the team's success.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web development/server administration industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Lead Site Reliability Engineer (AWS)