Lead Site Reliability Engineer at RBC

📍 Job Overview

Job Title: Lead Site Reliability Engineer
Company: RBC
Location: Vancouver, British Columbia, Canada
Job Type: Full-Time
Category: DevOps, Site Reliability Engineering
Date Posted: 2025-02-05
Experience Level: 5-10 years
Remote Status: On-site

🚀 Role Summary

📝 Enhancement Note: This role is a leadership position focusing on Site Reliability Engineering (SRE) solutions for all applications within City National Bank, an RBC company. It requires advanced knowledge and experience working in an application development, support, and technology operations organization.

💻 Primary Responsibilities

📝 Enhancement Note: The Lead Support SRE is responsible for spearheading the development and implementation of SRE solutions, performing application production support, incident management, and ensuring compliance and availability of applications.
💻 Primary Responsibilities:
- Develop and implement SRE solutions, including monitoring and alerting, machine learning anomaly detection, self-healing, and reliability testing.
- Perform application production support, including off-hours support.
- Run the production environment by monitoring availability and taking a holistic view of system health.
- Build software and systems to manage platform infrastructure and applications.
- Improve reliability, quality, and time-to-market of software solutions.
- Lead and assist in incident management and problem management for applications in scope.
- Maintain technology currency and automate opportunities for server patching, certificate renewal, and other tasks.
- Ensure availability and uptime of applications in scope, as per service level objectives.
- Ensure compliance of all systems and applications in scope, including maintaining segregation of duties.
- Implement monitoring and alerting, anomaly detection, self-healing, and reliability testing for applications in scope.
- Support unit's goals to adopt automation solutions for applications in scope.
- Apply design-thinking and agile mindset in working with SREs, Scrum Masters, and partner team leads.
- Stay abreast of technology change and learn constantly through official training assignments and self-assigned learning.

🎓 Skills & Qualifications

Education: Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent experience.

Experience: Minimum 4+ years of related experience in Application Support, Software Development, and Operations, with advanced knowledge of SRE practices.

Required Skills:

Advanced knowledge of industry practice (Financial Institution) with a focus on SRE.
Advanced experience in a variety of environments (Linux, Windows, Databases, Cloud, distributed and mainframe, business workflows, and Services/APIs).
Ability to automate simple tasks to reduce toil and increase operating system efficiency.
Hands-on experience in a variety of SRE languages and tools (Ansible, Dynatrace, Moogsoft, PagerDuty, ServiceNow, Elastic, Logstash, Kibana, Blue Prism, Catch Point, Grafana).
Effective negotiation skills and stakeholder management.
Excellent communication skills, direct style.
Consumer banking experience.

Preferred Skills:

Experience working as an SRE within the Financial Trading Industry.

📝 Enhancement Note: The ideal candidate will have a strong background in SRE, software development, and application support, with a deep understanding of financial institution practices and a wide range of technical environments.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate experience in SRE, software development, and application support through a portfolio of projects.
Showcase problem-solving skills, system design, and architecture decision-making in various environments.
Highlight experience with SRE tools, programming languages, and automation processes.

Technical Documentation:

Provide detailed documentation for each project, including code quality, commenting, and documentation standards.
Include version control, deployment processes, and server configuration details.
Demonstrate understanding of testing methodologies, performance metrics, and optimization techniques.

📝 Enhancement Note: The portfolio should emphasize the candidate's experience in SRE, software development, and application support, with a focus on problem-solving, system design, and architecture decision-making in various environments.

💵 Compensation & Benefits

Salary Range: $120,000 - $160,000 CAD per year (Based on experience and market research)

Benefits:

Bonuses and flexible benefits.
Competitive compensation, commissions, and stock options.
World-class training program in financial services.

Working Hours: 37.5 hours per week.

📝 Enhancement Note: The salary range is estimated based on market research for SRE roles in the financial industry in Vancouver, Canada. Benefits are tailored to the financial services industry and RBC's compensation structure.

🎯 Team & Company Context

Company Culture:

Industry: Financial Services.
Company Size: Large (Over 50,000 employees).
Founded: 1864.
Team Structure: The SRE team works collaboratively with various lines of business and technology and operations partners to succeed in its mandate.
Development Methodology: Agile methodologies are used in conjunction with SRE practices to ensure efficient and reliable software solutions.

Company Website: RBC Careers

📝 Enhancement Note: RBC is a large, established financial institution with a strong focus on technology and innovation. The SRE team works collaboratively with various lines of business and technology and operations partners to ensure efficient and reliable software solutions.

📈 Career & Growth Analysis

Web Technology Career Level: Lead/Senior Site Reliability Engineer, focusing on strategic decision-making, team leadership, and process improvement.

Reporting Structure: The Lead Support SRE reports directly to the SRE team lead and collaborates with various lines of business and technology and operations partners.

Technical Impact: This role has a significant impact on the reliability, availability, and performance of City National Bank's applications, ensuring optimal user experience and business continuity.

Growth Opportunities:

Growth Opportunity 1: Transition into a senior SRE role, focusing on strategic decision-making, team leadership, and process improvement.
Growth Opportunity 2: Explore opportunities in other technology and operations teams within RBC, such as cloud architecture, data engineering, or IT security.
Growth Opportunity 3: Develop expertise in emerging technologies and trends in SRE, software development, and application support, and become a thought leader in the field.

📝 Enhancement Note: The Lead Support SRE role offers significant growth potential, with opportunities for advancement into senior SRE roles, leadership positions, or specialized expertise in emerging technologies and trends.

🌐 Work Environment

Office Type: Modern, collaborative office space with state-of-the-art technology infrastructure.

Office Location(s): 410 Georgia St W, Floor 3, Vancouver, British Columbia, Canada.

Workspace Context:

Workspace Aspect 1: Collaborative workspaces with dedicated SRE teams and cross-functional collaboration with various lines of business and technology and operations partners.
Workspace Aspect 2: Access to cutting-edge technology, tools, and resources for software development, application support, and SRE tasks.
Workspace Aspect 3: Opportunities for professional development, training, and mentorship within the SRE team and across RBC.

Work Schedule: Full-time, with flexible hours and opportunities for remote work.

📝 Enhancement Note: The work environment at RBC offers a modern, collaborative office space with state-of-the-art technology infrastructure, providing an ideal setting for SRE professionals to thrive and grow.

📄 Application & Technical Interview Process

Interview Process:

Process Step 1: Technical assessment focusing on SRE fundamentals, software development, and application support, with a strong emphasis on problem-solving and system design.
Process Step 2: Behavioral and situational interviews to evaluate communication skills, stakeholder management, and leadership potential.
Process Step 3: Final evaluation, focusing on cultural fit, career aspirations, and long-term potential within RBC.

Portfolio Review Tips:

Portfolio Tip 1: Highlight SRE projects, software development, and application support experiences, with a focus on problem-solving, system design, and architecture decision-making.
Portfolio Tip 2: Include detailed documentation for each project, demonstrating code quality, commenting, and documentation standards.
Portfolio Tip 3: Showcase experience with SRE tools, programming languages, and automation processes.

Technical Challenge Preparation:

Challenge Preparation 1: Brush up on SRE fundamentals, software development, and application support concepts, with a focus on problem-solving and system design.
Challenge Preparation 2: Familiarize yourself with RBC's technology stack, SRE tools, and programming languages used in the organization.
Challenge Preparation 3: Prepare for behavioral and situational interviews by reflecting on your leadership experiences, stakeholder management, and communication skills.

📝 Enhancement Note: The interview process for the Lead Support SRE role is designed to evaluate the candidate's technical expertise, problem-solving skills, and leadership potential, with a strong emphasis on cultural fit and long-term growth within RBC.

🛠 Technology Stack & Web Infrastructure

Frontend Technologies: Not applicable for this role.

Backend & Server Technologies:

Linux, Windows, Databases, Cloud, distributed, and mainframe environments.
Programming languages: C/C++, Java, Golang, Python, .NET.

Development & DevOps Tools:

Ansible, Dynatrace, Moogsoft, PagerDuty, ServiceNow, Elastic, Logstash, Kibana, Blue Prism, Catch Point, Grafana.

📝 Enhancement Note: The Lead Support SRE role requires a broad range of technical skills and experience in various environments, with a strong emphasis on SRE tools, programming languages, and automation processes.

👥 Team Culture & Values

Web Development Values:

Web Development Value 1: Customer-centric approach, focusing on user experience, reliability, and performance optimization.
Web Development Value 2: Collaboration and cross-functional teamwork, with a strong emphasis on stakeholder management and communication.
Web Development Value 3: Continuous learning and improvement, with a commitment to staying up-to-date with emerging technologies and industry best practices.
Web Development Value 4: Innovation and problem-solving, with a focus on creative and efficient solutions to technical challenges.

Collaboration Style:

Collaboration Approach 1: Cross-functional integration between SRE teams, lines of business, and technology and operations partners.
Collaboration Approach 2: Code review culture and peer programming practices within the SRE team.
Collaboration Approach 3: Knowledge sharing, technical mentoring, and continuous learning opportunities across RBC.

📝 Enhancement Note: The SRE team at RBC values collaboration, cross-functional teamwork, and continuous learning, with a strong emphasis on customer-centricity, innovation, and problem-solving.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Web Development Challenge 1: Design and implement scalable, reliable, and high-performing SRE solutions for City National Bank's applications.
Web Development Challenge 2: Ensure optimal user experience and business continuity by minimizing downtime, maintaining service level agreements, and addressing incidents and problems proactively.
Web Development Challenge 3: Stay up-to-date with emerging technologies, industry trends, and best practices in SRE, software development, and application support.

Learning & Development Opportunities:

Learning Opportunity 1: Develop expertise in SRE, software development, and application support, with a focus on emerging technologies, industry trends, and best practices.
Learning Opportunity 2: Contribute to the development and implementation of SRE solutions, with a strong emphasis on problem-solving, system design, and architecture decision-making.
Learning Opportunity 3: Collaborate with various lines of business and technology and operations partners to ensure optimal user experience, business continuity, and organizational success.

📝 Enhancement Note: The Lead Support SRE role presents significant technical challenges and growth opportunities, with a strong emphasis on SRE, software development, and application support expertise, as well as collaboration, innovation, and problem-solving.

💡 Interview Preparation

Technical Questions:

Technical Question 1: Describe your experience with SRE tools, programming languages, and automation processes in application support and software development environments.
Technical Question 2: How have you approached system design, architecture decision-making, and problem-solving in previous roles?
Technical Question 3: Can you provide an example of a complex SRE challenge you've faced and how you addressed it?

Company & Culture Questions:

Technical Question 4: How do you approach collaboration and cross-functional teamwork in SRE environments?
Technical Question 5: Can you describe a time when you had to manage stakeholders, communicate effectively, and drive consensus in a technical project?
Technical Question 6: How do you stay up-to-date with emerging technologies, industry trends, and best practices in SRE, software development, and application support?

Portfolio Presentation Strategy:

Presentation Strategy 1: Highlight SRE projects, software development, and application support experiences, with a focus on problem-solving, system design, and architecture decision-making.
Presentation Strategy 2: Include detailed documentation for each project, demonstrating code quality, commenting, and documentation standards.
Presentation Strategy 3: Showcase experience with SRE tools, programming languages, and automation processes, with a focus on RBC's technology stack and industry-specific context.

📝 Enhancement Note: The interview process for the Lead Support SRE role is designed to evaluate the candidate's technical expertise, problem-solving skills, leadership potential, and cultural fit within RBC, with a strong emphasis on SRE, software development, and application support expertise.

📌 Application Steps

To apply for this Lead Site Reliability Engineer position:

Submit your application through the RBC Careers website.
Customize your resume and portfolio to highlight your SRE, software development, and application support experiences, with a focus on problem-solving, system design, and architecture decision-making.
Prepare for technical interviews by brushing up on SRE fundamentals, software development, and application support concepts, with a focus on problem-solving and system design.
Research RBC's technology stack, SRE tools, and programming languages used in the organization.
Reflect on your leadership experiences, stakeholder management, and communication skills for behavioral and situational interviews.

📝 Important Notice: This enhanced job description includes AI-generated insights and web development/server administration industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Lead Site Reliability Engineer