Kältetechniker im Technical Support mit internationale Reisetätigkeit 80

📍 Job Overview

Job Title: Kältetechniker im Technical Support mit internationale Reisetätigkeit 80 - 100 % (w/m/d)
Company: Hamilton Company
Location: Domat/Ems, Grisons, Switzerland
Job Type: Full-Time
Category: Technical Support & Maintenance
Date Posted: 2025-07-30
Experience Level: Mid-Level (2-5 years)
Remote Status: On-site with international travel

🚀 Role Summary

Hamilton Company, a pioneer in healthcare solutions, is seeking a skilled Refrigeration Technician to join their Technical Support team. This role involves maintaining Hamilton's storage systems at customer sites worldwide, ensuring optimal product preservation within a temperature range of -80°C to +30°C. The ideal candidate will have a strong background in refrigeration technology, excellent customer service skills, and a willingness to travel extensively.

📝 Enhancement Note: This role requires a unique blend of technical expertise, customer focus, and adaptability to various international environments, making it an excellent fit for experienced refrigeration technicians looking to expand their horizons.

💻 Primary Responsibilities

Repair and Maintenance: Conduct repairs and maintenance on Hamilton's storage systems at customer sites worldwide.
Third-Party Oversight: Plan and oversee third-party maintenance work, ensuring compliance with contractual agreements and quality standards.
Contract Management: Renew and manage contracts with third-party service providers.
Kältemittel Management: Manage and maintain Hamilton's refrigerants, ensuring compliance with local regulations.
System Monitoring: Monitor and maintain the status of Hamilton's refrigeration systems in the field.
Customer Support: Address and resolve customer complaints and requests using Hamilton's CSM software.
Regulatory Compliance: Ensure that Hamilton's refrigeration systems comply with local regulations regarding refrigeration technology.

🎓 Skills & Qualifications

Education: A completed apprenticeship as a Refrigeration Technician (EFZ) or equivalent, with a focus on industrial refrigeration systems.

Experience: Proven experience in the field service, with a strong background in refrigeration technology and customer service.

Required Skills:

Proficiency in refrigeration technology, including handling and transportation of refrigerants.
Knowledge of European regulations, such as the F-Gas Regulation (EU No. 517/2014).
Excellent communication skills in German and English.
Valid driver's license for passenger vehicles.
Strong problem-solving skills and the ability to work independently.
Willingness to travel extensively, with up to 80% international travel.

Preferred Skills:

Experience working with diverse international teams.
Familiarity with Hamilton's storage systems and products.
Knowledge of additional languages.

📊 Web Portfolio & Project Requirements

While this role does not require a web portfolio, candidates should be prepared to demonstrate their technical expertise through examples of complex refrigeration system repairs, problem-solving scenarios, and customer service success stories.

💵 Compensation & Benefits

Salary Range: CHF 70,000 - 90,000 per year (based on experience and qualifications). This estimate is derived from regional market research and industry standards for experienced refrigeration technicians in the Grisons region of Switzerland.

Benefits:

Competitive salary and benefits package.
Opportunity to work in a multinational environment with diverse cultural experiences.
Time-off and leave policies that support work-life balance.
Access to various recreational activities and modern working conditions.

Working Hours: Full-time position with a standard workweek of 40 hours, with the possibility of overtime due to international travel and on-site customer support.

📝 Enhancement Note: The salary range provided is an estimate based on market research and industry standards for experienced refrigeration technicians in the Grisons region of Switzerland. Actual compensation may vary depending on the candidate's qualifications and experience.

🎯 Team & Company Context

🏢 Company Culture

Industry: Hamilton Company operates in the healthcare industry, specializing in innovative solutions for ventilation, automated pipetting, and sample storage.

Company Size: Hamilton Company is a mid-sized organization with a strong focus on innovation and customer service, employing around 1,000 people worldwide.

Founded: Hamilton Company was founded in 1950 and has since grown into a global leader in its respective markets.

Team Structure:

The Technical Support team is responsible for maintaining Hamilton's storage systems at customer sites worldwide.
The team consists of experienced refrigeration technicians, each with a specific region or customer portfolio.
The team works closely with other departments, such as Engineering, Production, and Project Management, to ensure optimal system performance and customer satisfaction.

Development Methodology:

Hamilton Company follows a structured approach to continuous improvement, focusing on customer needs and market trends.
The company encourages cross-functional collaboration and knowledge sharing to drive innovation and enhance customer value.

Company Website: www.hamiltoncompany.com

📝 Enhancement Note: Hamilton Company's focus on innovation and customer service creates an environment that values technical expertise, adaptability, and strong customer relationships. This culture is reflected in the Technical Support role, which requires candidates to be proactive, resourceful, and committed to delivering exceptional customer experiences.

📈 Career & Growth Analysis

Refrigeration Technician Career Level: This role is well-suited for experienced refrigeration technicians seeking to expand their expertise in international environments and customer service. The position offers opportunities for professional growth through exposure to diverse customer needs, complex refrigeration systems, and cross-cultural teamwork.

Reporting Structure: The Refrigeration Technician reports directly to the Technical Support Manager and works closely with other team members, as well as colleagues from various departments, to ensure optimal system performance and customer satisfaction.

Technical Impact: The Refrigeration Technician plays a crucial role in maintaining Hamilton's storage systems at customer sites worldwide, ensuring the preservation of products within the specified temperature range. The role requires a strong understanding of refrigeration technology, problem-solving skills, and the ability to work independently in diverse international environments.

Growth Opportunities:

Technical Expertise: Expand your knowledge of Hamilton's storage systems and refrigeration technology through hands-on experience and collaboration with colleagues.
Customer Service Skills: Enhance your customer service skills by working with a diverse range of international customers and addressing their unique needs and preferences.
Leadership Potential: Demonstrate strong performance and leadership potential to take on more responsibilities within the Technical Support team or explore opportunities in other departments.

📝 Enhancement Note: The Refrigeration Technician role at Hamilton Company offers a unique blend of technical challenges, customer interactions, and international experiences, providing an excellent platform for professional growth and development.

🌐 Work Environment

Office Type: Hamilton Company's headquarters in Domat/Ems, Switzerland, offers a modern and collaborative work environment, with state-of-the-art facilities and amenities to support employee productivity and well-being.

Office Location(s): The primary office location for this role is Domat/Ems, Switzerland. However, the position involves extensive international travel, with up to 80% of time spent at customer sites worldwide.

Workspace Context:

Collaborative Environment: The Technical Support team works closely together, sharing knowledge and best practices to ensure optimal system performance and customer satisfaction.
Specialized Tools: Hamilton Company provides its technicians with the necessary tools and equipment to perform their jobs effectively, including specialized diagnostic tools and safety gear.
Cross-Functional Interaction: The Refrigeration Technician works closely with colleagues from various departments, such as Engineering, Production, and Project Management, to ensure optimal system performance and customer satisfaction.

Work Schedule: The Refrigeration Technician works a standard full-time workweek of 40 hours, with the possibility of overtime due to international travel and on-site customer support. The role requires flexibility to accommodate customer needs and time zones.

📝 Enhancement Note: Hamilton Company's work environment fosters collaboration, knowledge sharing, and continuous improvement, creating an ideal setting for experienced refrigeration technicians to grow both personally and professionally.

📄 Application & Technical Interview Process

Interview Process:

Phone/Video Screen: A brief conversation to assess communication skills, language proficiency, and initial fit for the role.
Technical Assessment: A hands-on or case study-based assessment to evaluate the candidate's refrigeration technology expertise and problem-solving skills.
On-site Interview: A visit to Hamilton Company's headquarters in Domat/Ems, Switzerland, to meet the team, discuss the role in more detail, and address any remaining questions.
Final Decision: The hiring manager will make a final decision based on the candidate's technical skills, cultural fit, and overall potential for success in the role.

Portfolio Review Tips:

Prepare examples of complex refrigeration system repairs, problem-solving scenarios, and customer service success stories to demonstrate your technical expertise and customer focus.
Be ready to discuss your approach to refrigeration system maintenance, troubleshooting, and customer communication.

Technical Challenge Preparation:

Brush up on your refrigeration technology knowledge, focusing on industrial refrigeration systems and relevant regulations.
Familiarize yourself with Hamilton Company's products and storage systems to ensure a strong understanding of the role and its requirements.
Practice explaining complex refrigeration concepts and solutions in a clear and concise manner, focusing on customer benefits and outcomes.

ATS Keywords: Refrigeration technology, industrial refrigeration, customer service, refrigerants, F-Gas Regulation, international travel, problem-solving, technical support, maintenance, repair, refrigeration systems, storage solutions, Hamilton Company.

📝 Enhancement Note: The interview process for the Refrigeration Technician role at Hamilton Company is designed to assess the candidate's technical expertise, customer focus, and cultural fit. By preparing thoroughly and demonstrating a strong understanding of refrigeration technology and customer service, candidates can position themselves as strong contenders for the role.

🛠 Technology Stack & Refrigeration Infrastructure

Refrigeration Technologies:

Refrigerants: Proficiency in handling and transporting various refrigerants, including those subject to the F-Gas Regulation (EU No. 517/2014).
Industrial Refrigeration Systems: Strong knowledge of industrial refrigeration systems, including design, installation, maintenance, and repair.
Regulations: Familiarity with European regulations, such as the F-Gas Regulation (EU No. 517/2014) and local refrigeration technology regulations.

Diagnostic Tools: Experience with specialized diagnostic tools for refrigeration systems, such as leak detectors, pressure gauges, and temperature sensors.

Safety Equipment: Proficiency in using personal protective equipment (PPE) and adhering to safety protocols when working with refrigeration systems.

📝 Enhancement Note: The Refrigeration Technician role at Hamilton Company requires a strong foundation in refrigeration technology, including expertise in handling refrigerants, industrial refrigeration systems, and relevant regulations. Candidates should be prepared to demonstrate their technical proficiency and commitment to safety when working with refrigeration systems.

👥 Team Culture & Values

Hamilton Company Values:

Innovation: Hamilton Company is committed to driving innovation in the healthcare industry, continually seeking new ways to improve products and services.
Customer Focus: The company places a strong emphasis on understanding and meeting customer needs, striving to deliver exceptional customer experiences.
Collaboration: Hamilton Company fosters a culture of collaboration and knowledge sharing, encouraging team members to work together to achieve common goals.
Excellence: The company is dedicated to delivering high-quality products and services, with a strong commitment to continuous improvement and quality assurance.

Collaboration Style:

Cross-Functional Integration: The Technical Support team works closely with colleagues from various departments, such as Engineering, Production, and Project Management, to ensure optimal system performance and customer satisfaction.
Knowledge Sharing: Hamilton Company encourages team members to share their knowledge and expertise with one another, fostering a culture of continuous learning and growth.
Technical Mentoring: Experienced team members provide guidance and support to newer colleagues, helping them develop their skills and advance their careers.

📝 Enhancement Note: Hamilton Company's values and collaboration style create an environment that encourages technical expertise, customer focus, and continuous learning and growth. The Refrigeration Technician role is well-suited for candidates who are passionate about refrigeration technology, committed to delivering exceptional customer experiences, and eager to contribute to a collaborative and innovative team environment.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Complex Refrigeration Systems: Work with diverse, complex refrigeration systems, requiring strong technical expertise and problem-solving skills.
International Environments: Travel extensively and work in various international environments, requiring adaptability and cultural sensitivity.
Customer Expectations: Meet the unique needs and expectations of international customers, requiring strong communication and customer service skills.

Learning & Development Opportunities:

Technical Expertise: Expand your knowledge of Hamilton's storage systems and refrigeration technology through hands-on experience and collaboration with colleagues.
Customer Service Skills: Enhance your customer service skills by working with a diverse range of international customers and addressing their unique needs and preferences.
Leadership Potential: Demonstrate strong performance and leadership potential to take on more responsibilities within the Technical Support team or explore opportunities in other departments.

📝 Enhancement Note: The Refrigeration Technician role at Hamilton Company presents a unique blend of technical challenges, customer interactions, and international experiences, providing an excellent platform for professional growth and development.

💡 Interview Preparation

Technical Questions:

Refrigeration Technology: Demonstrate your expertise in refrigeration technology, including industrial refrigeration systems, refrigerants, and relevant regulations.
Problem-Solving: Prepare for scenario-based questions that assess your ability to diagnose and resolve complex refrigeration system issues.
Customer Service: Be ready to discuss your approach to customer communication, issue resolution, and building strong customer relationships.

Company & Culture Questions:

Hamilton Company: Research Hamilton Company's products, services, and industry position to demonstrate your understanding of the organization and its mission.
Team Dynamics: Prepare for questions about your ability to work collaboratively with diverse international teams and adapt to different cultural environments.
Customer Focus: Be ready to discuss your commitment to delivering exceptional customer experiences and understanding customer needs and preferences.

Portfolio Presentation Strategy:

Technical Expertise: Highlight your refrigeration technology expertise through examples of complex system repairs, problem-solving scenarios, and customer service success stories.
Customer Focus: Emphasize your commitment to understanding and meeting customer needs, with a strong focus on delivering exceptional customer experiences.
International Experience: Discuss your experience working in international environments and your ability to adapt to diverse cultural settings.

📝 Enhancement Note: The interview process for the Refrigeration Technician role at Hamilton Company is designed to assess the candidate's technical expertise, customer focus, and cultural fit. By preparing thoroughly and demonstrating a strong understanding of refrigeration technology, customer service, and Hamilton Company's values and culture, candidates can position themselves as strong contenders for the role.

📌 Application Steps

To apply for the Refrigeration Technician position at Hamilton Company:

Submit your application through the application link provided in the job listing.
Prepare examples of complex refrigeration system repairs, problem-solving scenarios, and customer service success stories to demonstrate your technical expertise and customer focus.
Research Hamilton Company's products, services, and industry position to ensure a strong understanding of the organization and its mission.
Practice explaining complex refrigeration concepts and solutions in a clear and concise manner, focusing on customer benefits and outcomes.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions about the Refrigeration Technician role at Hamilton Company. All details should be verified directly with the hiring organization before making application decisions.

Kältetechniker im Technical Support mit internationale Reisetätigkeit 80 - 100 % (w/m/d)