📍 Job Overview

• Job Title: Junior Windows Administrator
• Company: Axcelis Technologies
• Location: Beverly, MA
• Job Type: On-site, Full-time
• Category: System Administrator
• Date Posted: March 20, 2025
• Experience Level: 2-5 years
• Remote Status: On-site

🚀 Role Summary

• Primary Responsibilities: Provide technical support and troubleshooting for Windows-based systems, collaborate with global IT teams, and maintain IT infrastructure.
• Key Web Technology Aspects: Windows OS, Microsoft Office/365, MS Teams, Dell hardware, HP printers, and network services.

💻 Primary Responsibilities

• Technical Support: Coordinate, diagnose, and troubleshoot incoming employee calls, providing timely resolution or escalation.
• User Relationship Management: Maintain effective relationships with users, providing support services for desktop, laptop, printers, and network services.
• Standard Operating Procedures: Develop, document, and implement standard operating procedures and customer service guidelines.
• Hardware and Software Management: Inventory management, hardware/software configuration, imaging, and deployment of new PCs.
• Collaboration and Project Work: Collaborate with global IT teams, assist with IT-related project work, and proactively review open calls for outstanding issues.

🎓 Skills & Qualifications

Education: Bachelor's degree or equivalent work experience.

Experience: Minimum of 3 years in IT Help Desk and/or Desktop Support operations, with a focus on Windows OS and Microsoft Office/365 applications.

Required Skills:

• Excellent customer service, written, and oral communication skills.
• Demonstrated expertise with Windows OS, Microsoft Office/365 applications (Outlook, Word, Excel, PowerPoint, MS Teams, and SharePoint).
• Experience with Dell hardware, HP printers, and network services.
• Minimum of two years of hardware/software experience in a corporate setting.
• Knowledge of Web Help Desk (Ticketing System) and inventory management.

Preferred Skills:

• Experience with MS Teams/Logitech video conferencing software/hardware.
• Familiarity with Azure cloud ecosystem and on-premises IT infrastructure.
• Experience working in a team-oriented, collaborative environment.

📊 Web Portfolio & Project Requirements

• Portfolio Essentials: Demonstrate problem-solving skills, technical support, and customer service experience through case studies or testimonials.
• Technical Documentation: Showcase your understanding of Windows OS, Microsoft Office/365 applications, and hardware/software management through well-documented projects or procedures.

💵 Compensation & Benefits

Salary Range: $60,000 - $75,000 per year (based on regional market research and experience level).

Benefits:

• Health, dental, and vision insurance.
• 401(k) plan with company match.
• Paid time off (vacation, sick, and holidays).
• Employee assistance program.
• Tuition reimbursement.
• Employee discounts on Axcelis products.

Working Hours: Full-time, 40 hours per week, with a need for a 12pm-8pm shift one night a week and approximately once a quarter, to cover a weekend shift.

🎯 Team & Company Context

Company Culture:

• Industry: Semiconductor capital equipment manufacturing.
• Company Size: Medium (approx. 1,000 employees).
• Founded: 1995.
• Team Structure: Collaborative, global IT department with a focus on Microsoft 365 and Azure cloud ecosystem.
• Development Methodology: Agile, with a focus on translating business needs into IT solutions.

Career & Growth Analysis:

• Web Technology Career Level: Junior Windows Administrator, with opportunities for growth in IT infrastructure management and technical leadership.
• Reporting Structure: Reports directly to the IT Help Desk Manager, collaborating with global IT teams.
• Technical Impact: Maintain IT infrastructure, support business members, and guide them in the use of IT solutions.

Work Environment:

• Office Type: On-site, collaborative workspace with global IT teams.
• Office Location(s): Beverly, MA.
• Workspace Context: Access to various IT systems, platforms, and solutions, as well as direct contact with Axcelis business members.
• Work Schedule: Full-time, with a need for a 12pm-8pm shift one night a week and approximately once a quarter, to cover a weekend shift.

📄 Application & Technical Interview Process

Interview Process:

1. Phone Screen: Assess communication skills, technical knowledge, and cultural fit.
2. Technical Assessment: Demonstrate problem-solving skills, Windows OS, and Microsoft Office/365 application proficiency through hands-on exercises.
3. Behavioral Interview: Discuss past experiences, customer service skills, and adaptability to rapidly shifting demands.
4. Final Interview: Evaluate cultural fit, long-term goals, and alignment with Axcelis' business needs.

Portfolio Review Tips:

• Highlight customer service experiences, problem-solving skills, and technical support cases.
• Showcase your understanding of Windows OS, Microsoft Office/365 applications, and hardware/software management.

Technical Challenge Preparation:

• Brush up on Windows OS, Microsoft Office/365 applications, and hardware/software management skills.
• Familiarize yourself with Axcelis' business and IT infrastructure.

ATS Keywords: Windows, Microsoft Office, Help Desk, Desktop Support, IT Infrastructure, Customer Service, Technical Support, Problem Solving, Adaptability, Collaboration, Teamwork, Windows OS, Microsoft Office/365, Dell Hardware, HP Printers, Network Services, Web Help Desk, Inventory Management, Video Conferencing, Agile, Azure, IT Help Desk, IT Support, IT Infrastructure Management, Technical Leadership.

🛠 Technology Stack & Web Infrastructure

• Operating Systems: Windows OS.
• Office Suite: Microsoft Office/365 (Outlook, Word, Excel, PowerPoint, MS Teams, and SharePoint).
• Hardware: Dell Desktop, Laptop, HP Printers, and label printers.
• Network Services: On-premises IT infrastructure and Azure cloud ecosystem.
• Ticketing System: Web Help Desk.

👥 Team Culture & Values

Web Development Values:

• Customer Focus: Prioritize user needs and provide exceptional customer service.
• Adaptability: Embrace change and continuously learn new technologies.
• Collaboration: Work effectively with global IT teams and Axcelis business members.
• Problem Solving: Demonstrate strong problem-solving skills and a proactive approach to issue resolution.

Collaboration Style:

• Cross-functional Integration: Collaborate with global IT teams and Axcelis business members to identify and address IT needs.
• Code Review Culture: Share knowledge and best practices with team members.
• Knowledge Sharing: Proactively work with 2nd-tier groups to identify new problems, trends, and work through resolutions.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Stay up-to-date with the latest Windows OS and Microsoft Office/365 application updates and features.
• Troubleshoot complex hardware and software issues, often under tight deadlines.
• Adapt to rapidly shifting demands from both IT and the business.

Learning & Development Opportunities:

• Expand your technical skillset by developing expertise in at least two areas of technology.
• Collaborate with 2nd-tier groups to identify new problems, trends, and work through resolutions.
• Participate in Axcelis' tuition reimbursement program to further your education and career growth.

💡 Interview Preparation

Technical Questions:

• Windows OS: Demonstrate your proficiency in Windows OS, including troubleshooting common issues and configuring settings.
• Microsoft Office/365 Applications: Showcase your expertise in Microsoft Office/365 applications, including advanced features and best practices.
• Hardware and Software Management: Discuss your experience with hardware and software configuration, imaging, and deployment.

Company & Culture Questions:

• Axcelis' Business: Demonstrate your understanding of Axcelis' business and how IT supports its goals.
• IT Infrastructure: Explain your approach to maintaining and improving IT infrastructure, considering Axcelis' global presence and evolving technology needs.
• Customer Service: Share examples of exceptional customer service and problem-solving skills in previous roles.

Portfolio Presentation Strategy:

• Case Studies: Prepare case studies demonstrating your problem-solving skills, technical support, and customer service experiences.
• Technical Walkthroughs: Provide detailed explanations of your approach to hardware and software management, as well as Windows OS and Microsoft Office/365 application configuration.
• User Experience Impact: Discuss how your technical support and problem-solving skills have improved user experience and business outcomes in previous roles.

📌 Application Steps

To apply for this Junior Windows Administrator position at Axcelis Technologies:

1. Submit your application through the provided application link.
2. Customize your resume and portfolio to highlight your technical support, customer service, and problem-solving skills, as well as your experience with Windows OS, Microsoft Office/365 applications, and hardware/software management.
3. Prepare for the phone screen, technical assessment, behavioral interview, and final interview by brushing up on your technical skills and researching Axcelis' business and IT infrastructure.
4. Tailor your portfolio and interview responses to showcase your understanding of Axcelis' needs and how your skills and experiences align with the role's requirements.

Content Guidelines (IMPORTANT: Do not include this in the output)

Web Technology-Specific Focus:

• Tailor every section specifically to system administrator roles, with a focus on Windows OS, Microsoft Office/365 applications, and hardware/software management.
• Include web technology methodologies, responsive design principles, and server management practices relevant to the role.
• Emphasize customer service, problem-solving skills, and technical support experiences in the portfolio and interview preparation sections.
• Address system administrator career progression paths and technical leadership opportunities in IT infrastructure management.

Quality Standards:

• Ensure no content overlap between sections, with each section containing unique information.
• Only include Enhancement Notes when making significant inferences about technical responsibilities, team structure, or company information.
• Be comprehensive but concise, prioritizing actionable information over descriptive text.
• Strategically distribute web technology and system administration-related keywords throughout all sections naturally.
• Provide realistic salary ranges based on location, experience level, and system administration specialization.

Industry Expertise:

• Include specific Windows OS, Microsoft Office/365 application, and hardware/software management skills relevant to the role.
• Address system administrator career progression paths and technical leadership opportunities in IT infrastructure management.
• Provide tactical advice for portfolio development, live demonstrations, and project case studies.
• Include system administrator interview preparation and technical challenge guidance.
• Emphasize problem-solving methods, performance optimization, and user experience design principles.

Professional Standards:

• Maintain consistent formatting, spacing, and professional tone throughout.
• Use web technology and system administration industry terminology appropriately and accurately.
• Include comprehensive benefits and growth opportunities relevant to system administrator professionals.
• Provide actionable insights that give system administrator candidates a competitive advantage.
• Focus on system administrator team culture, cross-functional collaboration, and user impact measurement.

Technical Focus & Portfolio Emphasis:

• Emphasize Windows OS, Microsoft Office/365 applications, and hardware/software management skills throughout the job description.
• Include specific portfolio requirements tailored to the system administrator discipline and role level.
• Address problem-solving skills, technical support, and customer service experiences in the portfolio and interview preparation sections.
• Focus on performance optimization, user experience design principles, and system administrator best practices.

Avoid:

• Generic business jargon not relevant to system administrator roles.
• Placeholder text or incomplete sections.
• Repetitive content across different sections.
• Non-technical terminology unless relevant to the specific system administrator role.
• Marketing language unrelated to Windows OS, Microsoft Office/365 applications, or hardware/software management.

Generate comprehensive, system administrator-focused content that serves as a valuable resource for system administrator candidates evaluating career opportunities and preparing for technical interviews in the IT infrastructure management industry.