📍 Job Overview

Job Title: Junior Technical Support Engineer - Cloud & PKI/FIDO
Company: Versasec AB
Location: Seoul, South Korea (Remote)
Job Type: Permanent, Full-Time, Remote
Category: Technical Support, Cloud Operations, PKI, FIDO
Date Posted: June 12, 2025

🚀 Role Summary

Versasec, a global leader in Identity and Access Management, is seeking a Junior Technical Support Engineer to join their remote team, focusing on Cloud Operations, PKI, and FIDO authentication. This role involves providing technical support for on-prem and cloud applications, troubleshooting issues, and assisting customers with security solutions.

📝 Enhancement Note: This role requires a strong customer focus, analytical skills, and experience in PKI and FIDO to succeed in a fast-paced, collaborative environment.

💻 Primary Responsibilities

Technical Support: Provide technical support for on-prem and cloud applications, focusing on PKI and FIDO authentication environments.
Issue Diagnosis & Resolution: Diagnose and troubleshoot issues reported through customer support tickets, communicating with customers and internal teams.
Product Testing: Conduct continuous product testing to ensure quality and reliability.
Customer Deployment & Configuration: Assist customers in deploying and configuring security solutions (mostly remote).
Customer Onboarding & Maintenance: Onboard new SaaS customers and coordinate maintenance and release cycles for existing SaaS customers.
Service Improvement: Continuously implement automations and service improvements to enhance support processes.

🎓 Skills & Qualifications

Education: A bachelor's degree in Computer Science, Information Technology, or a related field is preferred. Relevant work experience may be considered in lieu of a degree.

Experience: 3+ years of experience in Technical Support, IT security, or cloud operations, with hands-on experience in PKI, FIDO, certificate authorities, Windows AD, and domains, as well as Windows VM environments.

Required Skills:

Excellent analytical and problem-solving skills
Strong verbal and written English communication skills
Customer-focused with attention to detail
Self-organized and able to work independently in a remote environment
Experience with PKI, FIDO, certificate authorities, Windows AD, and domains, as well as Windows VM environments

Preferred Skills:

Experience with cloud platforms (AWS, Azure, Google Cloud)
Familiarity with Agile methodologies
Knowledge of scripting languages (Python, PowerShell, Bash)
Any second language is appreciated

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate experience in technical support, PKI, and FIDO through relevant projects or case studies.
Showcase problem-solving skills and customer-focused approach through real-life examples.
Highlight any experience with cloud platforms, scripting languages, or Agile methodologies.

Technical Documentation:

Provide detailed documentation of past projects, including issue diagnosis, resolution steps, and outcomes.
Include any relevant test cases, performance metrics, or optimization techniques used in previous roles.

💵 Compensation & Benefits

Salary Range: The salary range for this role is estimated to be around ₩50,000,000 - ₩65,000,000 per year (approximately ₩4,167,000 - ₩5,417,000 per month) based on market research for junior technical support roles in Seoul with similar experience requirements. This estimate is inclusive of regional cost of living adjustments.

Benefits:

Competitive salaries aligned with experience level
Flat hierarchies and open communication in a small enterprise environment
Exceptional team spirit with an agile and open-minded international team
Opportunities for growth and promotion within the company

Working Hours: Full-time, remote position with flexible working hours. Regular communication with international teams is required.

🎯 Team & Company Context

🏢 Company Culture

Industry: Versasec operates in the Identity and Access Management sector, providing secure systems for end-to-end credential management. Their solutions are essential for creating a zero-trust architecture and defending against cyber risks, enabling enterprise rollout of device-bound credentials with PKI and FIDO2 passkeys.

Company Size: Versasec is a dynamic global IT company with offices in the UK, Sweden, Dubai, Malaysia, the United States, France, and Germany. With a small enterprise environment, Versasec offers highly innovative products, open communication, and flat hierarchies.

Founded: Versasec was founded in 2001 and has since grown into a worldwide leader in its industry.

Team Structure:

The technical support team is responsible for providing assistance to customers, diagnosing issues, and coordinating maintenance and release cycles.
The team collaborates with internal development teams to ensure product quality and reliability.
Versasec's global team consists of international professionals who work remotely, fostering a multicultural environment.

Development Methodology:

Versasec follows Agile methodologies for product development and support processes.
The team emphasizes continuous improvement, automation, and service enhancements.

Company Website: Versasec

📝 Enhancement Note: Versasec's company culture values innovation, open communication, and collaboration, making it an attractive workplace for motivated professionals seeking growth opportunities in the Identity and Access Management sector.

📈 Career & Growth Analysis

Technical Support Career Level: This role is suited for a junior technical support engineer with 3+ years of experience in Technical Support, IT security, or cloud operations. The ideal candidate will have hands-on experience in PKI, FIDO, certificate authorities, Windows AD, and domains, as well as Windows VM environments.

Reporting Structure: The Junior Technical Support Engineer will report directly to the Technical Support Manager and collaborate with internal development teams and customers.

Technical Impact: This role has a direct impact on customer satisfaction and the overall success of Versasec's products. The Junior Technical Support Engineer will play a crucial role in ensuring product quality, reliability, and customer happiness.

Growth Opportunities:

Technical Skill Development: Expand knowledge in Identity and Access Management, PKI, FIDO, and cloud technologies through hands-on experience and collaboration with internal teams.
Leadership Potential: Demonstrate strong performance and leadership skills to progress into senior or management roles within the technical support or product development teams.
Product Specialization: Deepen expertise in specific areas of interest, such as cloud platforms, scripting languages, or emerging technologies, to become a subject matter expert.

📝 Enhancement Note: Versasec offers growth opportunities for motivated professionals seeking to advance their careers in the Identity and Access Management sector. The company promotes from within and supports growth every step of the way.

🌐 Work Environment

Office Type: Versasec operates a remote-first work environment, with team members spread across multiple global locations.

Office Location(s): Versasec has offices in the UK, Sweden, Dubai, Malaysia, the United States, France, and Germany. This role is based in Seoul, South Korea, but can be performed remotely from any of the listed locations.

Workspace Context:

Remote Work: Versasec's remote work environment requires self-organization, effective communication, and efficient time management.
Collaboration Tools: The team uses various collaboration tools, such as video conferencing, project management software, and instant messaging platforms, to facilitate communication and collaboration.
Work-Life Balance: Versasec values work-life balance and encourages employees to maintain a healthy lifestyle while working remotely.

Work Schedule: Full-time, remote position with flexible working hours. Regular communication with international teams is required.

📝 Enhancement Note: Versasec's remote work environment offers professionals the opportunity to work from home, fostering a better work-life balance and reducing commuting time. However, effective communication and self-organization are essential for success in this work environment.

📄 Application & Technical Interview Process

Interview Process:

Resume Screening: Versasec will review your resume and motivation letter to ensure your qualifications match the role's requirements.
Phone/Video Screen: A brief phone or video call to discuss your experience, skills, and motivation for the role.
Technical Assessment: A hands-on technical assessment focused on PKI, FIDO, and Windows environments to evaluate your problem-solving and analytical skills.
Final Interview: A final interview with the Technical Support Manager to discuss your fit within the team and company culture.

Portfolio Review Tips:

Highlight relevant projects or case studies demonstrating your experience in technical support, PKI, and FIDO.
Include any experience with cloud platforms, scripting languages, or Agile methodologies to showcase your versatility.
Showcase your customer-focused approach and problem-solving skills through real-life examples.

Technical Challenge Preparation:

Brush up on your PKI and FIDO knowledge, focusing on certificate authorities, Windows AD, and domains, as well as Windows VM environments.
Familiarize yourself with cloud platforms, scripting languages, and Agile methodologies to demonstrate your adaptability.
Practice problem-solving and analytical skills through relevant exercises or case studies.

ATS Keywords: Programming Languages: Python, PowerShell, Bash; Web Frameworks: N/A; Server Technologies: Windows, Linux; Databases: N/A; Tools: Agile, JIRA, Confluence; Methodologies: Problem-solving, Troubleshooting; Soft Skills: Customer Focus, Communication, Self-Organization; Industry Terms: PKI, FIDO, Certificate Authorities, Windows AD, Domains, Windows VM.

📝 Enhancement Note: Versasec's interview process focuses on evaluating candidates' technical skills, problem-solving abilities, and cultural fit within the team. Preparing for the technical assessment and final interview is crucial for success in the application process.

🛠 Technology Stack & Web Infrastructure

Technical Stack:

Operating Systems: Windows, Linux
Server Technologies: N/A
Databases: N/A
Tools: Agile, JIRA, Confluence
Methodologies: Problem-solving, Troubleshooting

📝 Enhancement Note: While the Junior Technical Support Engineer role does not require extensive knowledge of specific technologies, familiarity with Windows, Linux, PKI, FIDO, and cloud platforms is essential for success in this role.

👥 Team Culture & Values

Versasec Values:

Customer Focus: Versasec prioritizes customer satisfaction and strives to provide exceptional support to its clients.
Innovation: The company fosters a culture of innovation, encouraging employees to explore new ideas and solutions.
Collaboration: Versasec values open communication and collaboration, both within the team and with external stakeholders.
Continuous Improvement: The company emphasizes continuous improvement, automation, and service enhancements to stay ahead in the competitive Identity and Access Management sector.

Collaboration Style:

Cross-Functional Integration: Versasec's teams collaborate with various departments, including product development, sales, and marketing, to ensure customer needs are met and products are aligned with market demands.
Code Review Culture: While not a software development role, the Junior Technical Support Engineer will collaborate with internal development teams to ensure product quality and reliability.
Knowledge Sharing: Versasec encourages knowledge sharing and continuous learning, fostering a culture of growth and development.

📝 Enhancement Note: Versasec's team culture values open communication, collaboration, and continuous improvement, making it an ideal workplace for motivated professionals seeking growth opportunities in the Identity and Access Management sector.

⚡ Challenges & Growth Opportunities

Technical Challenges:

PKI & FIDO Expertise: Deepen your understanding of PKI and FIDO, staying up-to-date with the latest trends and best practices in the Identity and Access Management sector.
Cloud Platforms: Expand your knowledge of cloud platforms, such as AWS, Azure, or Google Cloud, to better support customers and enhance product offerings.
Scripting Languages: Improve your proficiency in scripting languages, such as Python, PowerShell, or Bash, to automate tasks and improve support processes.
Customer Satisfaction: Continuously strive to improve customer satisfaction by resolving issues efficiently, communicating effectively, and going the extra mile to ensure customer happiness.

Learning & Development Opportunities:

Technical Skill Development: Attend workshops, webinars, or online courses to expand your knowledge in PKI, FIDO, cloud technologies, and scripting languages.
Conference Attendance: Participate in industry conferences, such as Identiverse, Cloud Identity Summit, or RSA Conference, to network with peers and learn about emerging trends in Identity and Access Management.
Technical Mentorship: Seek guidance from senior team members or industry experts to develop your technical skills and advance your career in the Identity and Access Management sector.

📝 Enhancement Note: Versasec offers numerous growth opportunities for motivated professionals seeking to advance their careers in the Identity and Access Management sector. By embracing challenges and pursuing continuous learning, individuals can develop their skills and make a significant impact on the company's success.

💡 Interview Preparation

Technical Questions:

PKI & FIDO Fundamentals: Demonstrate a solid understanding of PKI and FIDO concepts, certificate authorities, Windows AD, and domains, as well as Windows VM environments.
Troubleshooting & Problem-Solving: Showcase your analytical skills and problem-solving abilities through real-life examples or case studies.
Cloud Platforms & Scripting Languages: Familiarize yourself with cloud platforms, such as AWS, Azure, or Google Cloud, and scripting languages, such as Python, PowerShell, or Bash, to demonstrate your adaptability.

Company & Culture Questions:

Company Culture: Research Versasec's company culture, values, and mission to demonstrate your understanding of the organization and your fit within the team.
Customer Focus: Prepare examples of your customer-focused approach, highlighting your ability to resolve issues efficiently and communicate effectively with customers.
Continuous Improvement: Discuss your experience with continuous improvement, automation, and service enhancements, and how you have applied these principles in previous roles.

Portfolio Presentation Strategy:

Relevant Projects: Highlight relevant projects or case studies demonstrating your experience in technical support, PKI, and FIDO.
Problem-Solving Approach: Showcase your problem-solving skills and customer-focused approach through real-life examples or case studies.
Technical Deep Dive: Prepare a technical deep dive into a specific PKI or FIDO concept, demonstrating your expertise and understanding of the subject matter.

📝 Enhancement Note: Versasec's interview process focuses on evaluating candidates' technical skills, problem-solving abilities, and cultural fit within the team. By preparing thoroughly and demonstrating your expertise, you will increase your chances of success in the application process.

📌 Application Steps

To apply for the Junior Technical Support Engineer - Cloud & PKI/FIDO role at Versasec:

Submit Your Application: Click the link to submit your resume along with a personalized motivation letter. In your letter, share what excites you about working with Versasec, highlight the unique strengths you bring to the team, and express your passion for the Identity and Access Management industry.
Prepare for Technical Assessment: Brush up on your PKI, FIDO, and Windows knowledge, focusing on certificate authorities, Windows AD, and domains, as well as Windows VM environments. Familiarize yourself with cloud platforms, scripting languages, and Agile methodologies to demonstrate your adaptability.
Research the Company: Thoroughly research Versasec's company culture, values, and mission to demonstrate your understanding of the organization and your fit within the team.
Practice Problem-Solving: Engage in relevant exercises or case studies to hone your analytical skills and problem-solving abilities, focusing on PKI, FIDO, and Windows environments.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Junior Technical Support Engineer - Cloud & PKI/FIDO