Junior IT Systems Administrator

📍 Job Overview

• Job Title: Junior IT Systems Administrator
• Company: PSI CRO
• Location: Oxford, Oxfordshire, United Kingdom
• Job Type: Full-time
• Category: System Administrator
• Date Posted: 2025-06-11
• Experience Level: Entry-level (0-2 years)
• Remote Status: On-site

🚀 Role Summary

• 📝 Enhancement Note: This role focuses on providing daily technical support and troubleshooting desktop computer systems, making it an ideal entry point for recent graduates or individuals new to IT systems administration.

💻 Primary Responsibilities

• 📝 Enhancement Note: The role involves supervised troubleshooting, IT support operations, and system maintenance, providing an opportunity to gain practical experience in a professional environment.

• 📝 Enhancement Note: Responsibilities include documentation, asset management, and basic IT training, fostering a well-rounded skill set essential for career growth in IT systems administration.

• 📝 Enhancement Note: This role offers exposure to various aspects of IT systems administration, enabling the successful candidate to build a strong foundation in the field.

🎓 Skills & Qualifications

Education:

• College Degree preferably in Computer Science or a related field

Experience:

• At least 1+ years of experience in IT

Required Skills:

• Troubleshooting
• Desktop Support
• IT Support
• Asset Management
• Documentation
• Communication
• Collaboration
• Problem Solving
• Systems Administration
• Network Administration
• Installation
• Configuration
• Maintenance
• Upgrades
• Training

Preferred Skills:

• Microsoft Certified Desktop Support Technician (MCDST) training
• Related experience in systems and network administration

📊 Web Portfolio & Project Requirements

• 📝 Enhancement Note: While this role does not explicitly require a portfolio, demonstrating relevant IT projects or certifications can strengthen your application.

💵 Compensation & Benefits

Salary Range: £18,000 - £22,000 per annum (based on UK entry-level IT systems administrator standards and company size)

Benefits:

• Competitive salary
• Pension scheme
• Health insurance
• Life assurance
• Employee assistance program
• Career development opportunities

Working Hours: Full-time, Monday to Friday, 9:00 AM to 5:30 PM (with a 30-minute lunch break)

🎯 Team & Company Context

🏢 Company Culture

Industry: Pharmaceutical clinical research organization (CRO)

Company Size: Medium (2,800 employees)

Founded: 1995

Team Structure:

• IT department with dedicated systems administration and support teams
• Collaborative environment with cross-functional projects and stakeholders

Development Methodology:

• Agile/Scrum methodologies for project management
• Regular team meetings and communication for knowledge sharing and problem-solving

Company Website: PSI CRO Website

📈 Career & Growth Analysis

Web Technology Career Level: Entry-level IT systems administrator, focusing on desktop support and troubleshooting

Reporting Structure: Reports directly to the IT Support Manager, with close collaboration with the IT Infrastructure and IT Security teams

Technical Impact: Directly responsible for maintaining desktop systems, ensuring optimal performance, and minimizing downtime for end-users

Growth Opportunities:

• Progression to IT Support Engineer or IT Systems Administrator roles
• Specialization in specific IT domains, such as network administration or cybersecurity
• Opportunities for professional development, including certifications and training programs

🌐 Work Environment

Office Type: Modern, collaborative office space with dedicated IT support and administration teams

Office Location(s): Oxford, United Kingdom

Workspace Context:

• Access to necessary tools and resources for desktop support and troubleshooting
• Collaborative work environment with opportunities for knowledge sharing and mentoring
• Opportunities for professional development and growth within the IT department

Work Schedule: Full-time, Monday to Friday, with flexible working hours and remote work opportunities for specific projects or tasks

📄 Application & Technical Interview Process

Interview Process:

1. Online Application Review: Review of resume and cover letter, focusing on relevant IT experience and qualifications
2. Phone/Video Screen: Brief conversation to assess communication skills, motivation, and cultural fit
3. Technical Assessment: Hands-on evaluation of troubleshooting, problem-solving, and desktop support skills
4. Final Interview: In-depth discussion of career goals, technical skills, and cultural fit with the IT team

Portfolio Review Tips:

• Highlight relevant IT projects, certifications, or achievements that demonstrate your technical skills and problem-solving abilities
• Prepare examples of desktop support or troubleshooting scenarios and explain your approach to resolving them

Technical Challenge Preparation:

• Familiarize yourself with common desktop support tools and processes
• Practice troubleshooting and problem-solving exercises to build confidence in your technical abilities
• Research PSI CRO and their IT department to understand their technology stack and culture

ATS Keywords:

• Programming Languages: None (focus on IT support and systems administration)
• Web Frameworks: None (focus on desktop and systems administration)
• Server Technologies: Windows Server, Active Directory
• Databases: None (focus on desktop and systems administration)
• Tools: Microsoft Office Suite, Windows, various desktop support tools
• Methodologies: ITIL, Agile/Scrum
• Soft Skills: Communication, Collaboration, Problem Solving, Teamwork
• Industry Terms: IT Support, Systems Administration, Desktop Support, Troubleshooting

🛠 Technology Stack & Web Infrastructure

Frontend Technologies: N/A (focus on desktop and systems administration)

Backend & Server Technologies:

• Windows Server
• Active Directory

Development & DevOps Tools:

• Microsoft Office Suite
• Various desktop support tools (e.g., Remote Desktop, PsExec, etc.)

👥 Team Culture & Values

Web Development Values:

• Customer-focused approach to IT support and services
• Collaboration and teamwork within the IT department and across the organization
• Continuous learning and professional development
• Attention to detail and commitment to quality in IT services

Collaboration Style:

• Regular team meetings and communication for knowledge sharing and problem-solving
• Cross-functional collaboration with other IT teams and departments
• Mentoring and knowledge-sharing opportunities within the IT department

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Troubleshooting and resolving complex desktop and system issues
• Managing multiple user requests and priorities effectively
• Staying up-to-date with the latest IT support tools and best practices

Learning & Development Opportunities:

• On-the-job training and mentoring from experienced IT professionals
• Opportunities to attend industry conferences, workshops, or webinars
• Professional certifications, such as Microsoft Certified: Desktop Support Technician or CompTIA A+

💡 Interview Preparation

Technical Questions:

• Describe a complex desktop or system issue you've encountered and how you resolved it
• How do you prioritize and manage multiple user requests and support tickets?
• Can you explain the ITIL framework and how it applies to IT support and systems administration?

Company & Culture Questions:

• Why are you interested in this Junior IT Systems Administrator role at PSI CRO?
• How do you approach continuous learning and professional development in your IT career?
• Can you describe a time when you had to collaborate with other teams or departments to resolve an IT issue?

Portfolio Presentation Strategy:

• Highlight relevant IT projects, certifications, or achievements that demonstrate your technical skills and problem-solving abilities
• Prepare examples of desktop support or troubleshooting scenarios and explain your approach to resolving them
• Tailor your portfolio to showcase your understanding of PSI CRO's IT department and their technology stack

📌 Application Steps

To apply for this Junior IT Systems Administrator position:

1. Submit your application through the PSI CRO careers portal
2. Tailor your resume and cover letter to highlight your relevant IT experience and qualifications
3. Prepare for the technical assessment by practicing troubleshooting and problem-solving exercises
4. Research PSI CRO and their IT department to understand their technology stack and culture
5. Prepare examples of desktop support or troubleshooting scenarios and explain your approach to resolving them

📝 Enhancement Note: This enhanced job description includes AI-generated insights and IT systems administration industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.