Junior IT Systems Administrator at PSI CRO

📍 Job Overview

Job Title: Junior IT Systems Administrator
Company: PSI CRO
Location: Kyiv, Ukraine
Job Type: Full-time, Hybrid
Category: IT & Software, System Administration
Date Posted: June 12, 2025
Experience Level: Entry-level (0-2 years)

🚀 Role Summary

Provide daily technical support and troubleshooting for desktop computer systems and peripherals.
Manage IT support operations, including tracking user requests and resolving issues.
Collaborate with the team to maintain and upgrade computer systems and peripherals.
Document system problems and resolutions.
Assist with basic IT training for PSI staff.

📝 Enhancement Note: This role focuses on desktop support and basic systems administration, making it an ideal entry point for recent graduates or early-career IT professionals seeking to build their skills in a collaborative, dynamic team environment.

💻 Primary Responsibilities

Troubleshooting & Support: Diagnose and resolve desktop computer systems and peripheral equipment problems under supervision.
IT Support Operations: Manage user requests, assign priorities, and ensure timely resolution.
System Maintenance: Install, configure, maintain, and upgrade desktop computer systems and peripherals.
Asset Management: Maintain hardware and software inventories, manage licensing, and oversee system decommissioning.
Documentation: Record system problems and resolutions for future reference.
Training: Assist with basic IT training for PSI staff, as required.

📝 Enhancement Note: While this role requires supervised responsibility for many tasks, it offers an excellent opportunity for junior IT professionals to gain hands-on experience and develop their skills in a supportive team environment.

🎓 Skills & Qualifications

Education: A college degree in Computer Science or a related field is preferred.

Experience: At least 1 year of experience in IT, with a focus on systems and network administration.

Required Skills:

Basic systems administration tools and processes
Proficiency in English and Ukrainian, written and spoken
Strong communication, collaboration, and problem-solving skills
Ability to plan, multitask, and work in a dynamic team environment

Preferred Skills:

Microsoft Certified Desktop Support Technician (MCDST) training
Experience with related systems and network administration

📝 Enhancement Note: While this role requires a limited amount of experience, it emphasizes the development of essential skills for early-career IT professionals, such as communication, collaboration, and problem-solving.

📊 Web Portfolio & Project Requirements

Portfolio Essentials:

Demonstrate proficiency in desktop support and basic systems administration tasks.
Showcase problem-solving skills through case studies or examples of resolved issues.
Highlight any relevant certifications or training, such as Microsoft Certified Desktop Support Technician (MCDST).

Technical Documentation:

Provide examples of system problem documentation and resolutions.
Include any relevant project documentation or case studies demonstrating your problem-solving skills.

📝 Enhancement Note: Although this role does not require a traditional web portfolio, candidates should be prepared to discuss their problem-solving approach, technical skills, and relevant experience during the interview process.

💵 Compensation & Benefits

Salary Range: The salary range for a Junior IT Systems Administrator in Kyiv, Ukraine, is typically between 15,000 UAH to 25,000 UAH per month, depending on experience and qualifications. This estimate is based on regional market research and web technology industry standards.

Benefits:

A dynamic, global company with a focus on its people.
Opportunities for growth and development within the organization.
A supportive team environment that encourages collaboration and learning.

Working Hours: Full-time, with a hybrid work arrangement in Kyiv, Ukraine. The standard workweek is 40 hours, with flexibility for maintenance windows and project deadlines.

📝 Enhancement Note: While the specific salary and benefits package for this role are not disclosed, candidates can expect a competitive offer based on regional market research and web technology industry standards.

🎯 Team & Company Context

🏢 Company Culture

Industry: PSI CRO operates in the clinical research industry, focusing on medical science and new medicine development.

Company Size: With over 3,000 employees, PSI CRO offers a large, dynamic team environment with ample opportunities for growth and collaboration.

Founded: Established in 1995, PSI CRO has a rich history and proven track record in the clinical research industry.

Team Structure: The IT team at PSI CRO consists of various roles, including IT Systems Administrators, who work together to provide technical support and maintain computer systems and networks.

Development Methodology: The IT team at PSI CRO follows established IT service management practices, focusing on incident management, problem management, and change management to ensure optimal system performance and user satisfaction.

Company Website: psi-cro.com

📝 Enhancement Note: PSI CRO's company culture emphasizes care for its staff, clients, partners, and the quality of its work, creating an environment that values collaboration, growth, and continuous learning.

📈 Career & Growth Analysis

Web Technology Career Level: This role is an entry-level position, focusing on desktop support and basic systems administration tasks. It serves as an excellent starting point for early-career IT professionals seeking to build their skills and advance in the IT industry.

Reporting Structure: The Junior IT Systems Administrator will report to the IT Manager and collaborate with other IT team members to provide technical support and maintain computer systems and networks.

Technical Impact: In this role, you will directly impact the daily operations of PSI CRO by ensuring the smooth functioning of desktop computer systems and peripherals, enabling employees to work efficiently and effectively.

Growth Opportunities:

Develop your skills in desktop support and systems administration through hands-on experience and mentorship from senior team members.
Explore opportunities for career progression within the IT department or other areas of the organization, such as network administration, IT project management, or IT security.
Enhance your problem-solving skills and gain experience working in a dynamic, collaborative team environment.

📝 Enhancement Note: While this role is entry-level, it offers numerous opportunities for growth and development within the IT department and the broader organization, making it an attractive choice for early-career IT professionals.

🌐 Work Environment

Office Type: PSI CRO's hybrid work arrangement allows employees to work both on-site and remotely, offering flexibility and a balanced work-life environment.

Office Location(s): The primary office location for this role is in Kyiv, Ukraine, with the option to work remotely as needed.

Workspace Context:

Collaborative workspace with opportunities for cross-functional interaction and knowledge sharing.
Access to necessary tools and resources for desktop support and systems administration tasks.
A supportive team environment that encourages learning and growth.

Work Schedule: Full-time, with a hybrid work arrangement in Kyiv, Ukraine. The standard workweek is 40 hours, with flexibility for maintenance windows, project deadlines, and on-site work as needed.

📝 Enhancement Note: PSI CRO's hybrid work environment offers a balance between on-site collaboration and remote work, providing employees with the flexibility to manage their time effectively and maintain a healthy work-life balance.

📄 Application & Technical Interview Process

Interview Process:

Technical Assessment: Demonstrate your problem-solving skills and proficiency in desktop support and basic systems administration tasks through a hands-on assessment or case study.
Behavioral Interview: Discuss your approach to communication, collaboration, and problem-solving in a behavioral interview setting.
Team Fit Assessment: Showcase your ability to work effectively in a dynamic, collaborative team environment through a team fit assessment or group discussion.
Final Evaluation: Based on your performance in the previous stages, the hiring manager will make a final decision regarding your candidacy.

Portfolio Review Tips:

Highlight your problem-solving skills and relevant experience in desktop support and systems administration.
Include any relevant certifications or training, such as Microsoft Certified Desktop Support Technician (MCDST).
Prepare examples of system problem documentation and resolutions to demonstrate your attention to detail and commitment to quality.

Technical Challenge Preparation:

Brush up on your desktop support and basic systems administration skills, focusing on troubleshooting, configuration, and maintenance tasks.
Familiarize yourself with relevant tools and processes used by PSI CRO, such as incident management, problem management, and change management practices.
Practice communicating your technical approach and thought process clearly and concisely, as this is a crucial aspect of the role.

ATS Keywords: (Organized by category)

Programming Languages: N/A
Web Frameworks: N/A
Server Technologies: N/A
Databases: N/A
Tools: Desktop support tools, systems administration tools, incident management tools, problem management tools, change management tools
Methodologies: ITIL, incident management, problem management, change management
Soft Skills: Communication, collaboration, problem-solving, multitasking, teamwork
Industry Terms: IT support, desktop support, systems administration, asset management, documentation, training

📝 Enhancement Note: The interview process for this role will focus on assessing your problem-solving skills, technical proficiency, and ability to work effectively in a collaborative team environment. Be prepared to discuss your approach to communication, collaboration, and problem-solving in detail.

🛠 Technology Stack & Web Infrastructure

Frontend Technologies: N/A

Backend & Server Technologies: N/A

Development & DevOps Tools:

Desktop support tools (e.g., remote desktop software, diagnostic tools)
Systems administration tools (e.g., Active Directory, Group Policy Management)
Incident management tools (e.g., ServiceNow, Jira Service Management)
Problem management tools (e.g., ServiceNow, Jira Service Management)
Change management tools (e.g., ServiceNow, Jira Service Management)

📝 Enhancement Note: While this role does not require proficiency in web development or server administration technologies, candidates should be familiar with relevant desktop support and systems administration tools used by PSI CRO.

👥 Team Culture & Values

Web Development Values:

Care for our staff, clients, partners, and the quality of our work.
Collaboration and teamwork, fostering a supportive and inclusive environment.
Continuous learning and growth, encouraging employees to develop their skills and advance their careers.
Attention to detail and commitment to quality, ensuring optimal system performance and user satisfaction.

Collaboration Style:

Cross-functional collaboration between IT and other departments to ensure optimal system performance and user satisfaction.
Knowledge sharing and technical mentoring to support the growth and development of team members.
Regular team meetings and communication to maintain a cohesive and productive work environment.

📝 Enhancement Note: PSI CRO's team culture emphasizes care, collaboration, and continuous learning, creating an environment that values the growth and development of its employees.

⚡ Challenges & Growth Opportunities

Technical Challenges:

Troubleshooting and diagnosing desktop computer systems and peripheral equipment problems under supervision.
Managing IT support operations, including tracking user requests, assigning priorities, and ensuring timely resolution.
Installing, configuring, maintaining, and upgrading desktop computer systems and peripherals.
Documenting system problems and resolutions for future reference.

Learning & Development Opportunities:

Gain hands-on experience in desktop support and basic systems administration tasks.
Develop your problem-solving skills and gain experience working in a dynamic, collaborative team environment.
Explore opportunities for career progression within the IT department or other areas of the organization, such as network administration, IT project management, or IT security.

📝 Enhancement Note: This role offers numerous opportunities for growth and development, allowing early-career IT professionals to build their skills and advance in the IT industry.

💡 Interview Preparation

Technical Questions:

Problem-Solving: Describe a challenging desktop support or systems administration issue you've faced and how you resolved it. What steps did you take to diagnose the problem, and what solutions did you implement to address it?
Communication: Explain a complex technical concept to a non-technical user. How do you ensure that your explanation is clear, concise, and easy to understand?
Teamwork: Describe a situation where you had to collaborate with a team member to resolve a technical issue. How did you approach the problem, and what was the outcome?

Company & Culture Questions:

Company Fit: How do you see yourself contributing to PSI CRO's mission and values in this role?
Growth: What are your long-term career goals, and how does this role fit into your plans?
Teamwork: How do you approach working in a dynamic, collaborative team environment, and what qualities do you bring to the table that will contribute to the team's success?

Portfolio Presentation Strategy:

Problem-Solving: Highlight your problem-solving skills and relevant experience in desktop support and systems administration through case studies or examples of resolved issues.
Certifications: Include any relevant certifications or training, such as Microsoft Certified Desktop Support Technician (MCDST), to demonstrate your commitment to professional development.
Documentation: Showcase your attention to detail and commitment to quality by providing examples of system problem documentation and resolutions.

📝 Enhancement Note: The interview process for this role will focus on assessing your problem-solving skills, technical proficiency, and ability to work effectively in a collaborative team environment. Be prepared to discuss your approach to communication, collaboration, and problem-solving in detail, and provide concrete examples of your relevant experience and achievements.

📌 Application Steps

To apply for this Junior IT Systems Administrator position:

Submit your application through the application link provided.
Customize your resume to highlight your relevant experience and skills in desktop support and systems administration.
Prepare for the technical assessment by brushing up on your desktop support and basic systems administration skills.
Research PSI CRO's company culture and values to ensure a strong fit with your personal and professional goals.
Prepare for the behavioral interview by reflecting on your approach to communication, collaboration, and problem-solving, and be ready to provide concrete examples of your relevant experience and achievements.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and web development industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

Junior IT Systems Administrator