Junior Customer Technical Support Officer

📍 Job Overview

• Job Title: Junior Customer Technical Support Officer
• Company: Playtech
• Location: Latsia, Lefkosía, Cyprus
• Job Type: Full-time
• Category: Customer Support
• Date Posted: 2025-07-09
• Experience Level: Entry-level (0-2 years)
• Remote Status: On-site

🚀 Role Summary

Playtech Sports is seeking a proactive Junior Customer Technical Support Officer with excellent communication and problem-solving skills to join their team. This role involves being the initial point of contact for customers regarding software and hardware issues, analyzing and resolving cases, and collaborating with team members to ensure effective problem resolution.

📝 Enhancement Note: This role requires strong communication skills, adaptability, and a willingness to learn in a fast-paced environment. Familiarity with sports and a genuine passion for the industry would be beneficial.

💻 Primary Responsibilities

• Act as the initial point of contact for customers concerning software and hardware issues.
• Analyze, troubleshoot, and resolve cases logged through the ticketing system or phone, escalating issues to the Service Provider when necessary.
• Provide support and consult with engineers to determine steps and procedures to identify and resolve problems via the chat application.
• Communicate technical solutions clearly and professionally to customers.
• Collaborate with other team members to research and resolve problems.
• Investigate and escalate issues and cases to the Customer Technical Support Shift Leaders when necessary.

🎓 Skills & Qualifications

Education: A formal education or training in IT or a related field would be beneficial but not required.

Experience: Previous experience in customer support or technical support roles is a plus but not essential for this entry-level position.

Required Skills:

• Fluent English speaking and writing skills.
• Outstanding collaboration and communication skills, both verbal and written.
• Ability to thrive in team environments and support shared goals.
• Composure and problem-solving skills under pressure.
• Positive mindset and willingness to learn continuously.
• Adaptability in fast-paced settings.
• Strong analytical thinking and problem-solving abilities.
• Dedication, reliability, and consistent motivation in all tasks.
• Willingness to cover different shifts.

Preferred Skills:

• Previous experience in customer support or technical support roles.
• Hands-on troubleshooting experience.
• Genuine passion for sports.

📊 Web Portfolio & Project Requirements

Not applicable for this role

💵 Compensation & Benefits

Salary Range: The salary range for this entry-level position in Cyprus typically starts from approximately €1,200 to €1,500 per month, depending on the candidate's qualifications and experience. This estimate is based on regional market research and industry standards for junior customer support roles.

Benefits:

• Supportive training and mentorship.
• Pathway for long-term career development and personal growth.
• Excellent team collaboration and support.
• Global scope and inclusive working environment.
• Active lifestyle and mental well-being initiatives.
• Fun and engaging company events.
• Fully equipped office space located in Nicosia, Cyprus.

Working Hours: Full-time position with a standard workweek of 40 hours, covering different shifts as required.

🎯 Team & Company Context

🏢 Company Culture

Industry: Playtech is a leading technology company delivering innovative products and services to ensure a safe, engaging, and entertaining gaming experience across regulated and regulating markets.

Company Size: Playtech is a large organization with a global presence, offering a diverse and inclusive work environment.

Founded: Playtech was founded in 1999 and has a premium listing on the Main Market of the London Stock Exchange.

Team Structure: The Customer Technical Support team is part of the Playtech Sports division, working collaboratively to provide excellent customer support and ensure smooth operation of the company's software and hardware.

Development Methodology: The team follows a structured approach to case management, focusing on efficient problem resolution and customer satisfaction.

Company Website: www.playtech.com

📝 Enhancement Note: Playtech values diversity and ensures that its processes are transparent, fostering an inclusive work environment where people are the biggest asset.

📈 Career & Growth Analysis

Customer Support Career Level: This role is an entry-level position within the customer support field, focusing on developing essential communication and problem-solving skills.

Reporting Structure: The Junior Customer Technical Support Officer reports directly to the Customer Technical Support Shift Leaders, who oversee the team's performance and provide guidance and support.

Technical Impact: This role has a direct impact on customer satisfaction and the overall success of Playtech Sports by ensuring that customers' technical issues are resolved efficiently and professionally.

Growth Opportunities:

• Long-term career development and personal growth opportunities within the customer support field or related areas.
• Potential to advance to more senior roles within the Customer Technical Support team or other departments, such as team leadership or management positions.

📝 Enhancement Note: As a large organization with a global presence, Playtech offers numerous opportunities for career growth and development, both within the customer support field and across other departments.

🌐 Work Environment

Office Type: Playtech's office is a fully equipped, modern workspace designed to facilitate collaboration and productivity.

Office Location(s): The office is located in Nicosia, Cyprus, with easy access to public transportation and amenities.

Workspace Context:

• Collaborative workspaces with dedicated areas for team meetings and brainstorming sessions.
• Access to the latest technology and tools to ensure efficient problem resolution.
• A diverse and inclusive team environment that encourages open communication and knowledge sharing.

Work Schedule: Full-time position with a standard workweek of 40 hours, covering different shifts as required to provide 24/7 customer support.

📝 Enhancement Note: Playtech's work environment is designed to support employees' well-being and productivity, with a focus on collaboration, innovation, and continuous learning.

📄 Application & Technical Interview Process

Interview Process:

1. Initial phone or video screening to assess communication skills and cultural fit.
2. Technical assessment or case study to evaluate problem-solving skills and ability to resolve customer issues.
3. Final interview with the Customer Technical Support Shift Leaders to discuss the role, team dynamics, and career growth opportunities.

Portfolio Review Tips: Not applicable for this role

Technical Challenge Preparation:

1. Familiarize yourself with common customer technical support scenarios and troubleshooting techniques.
2. Brush up on your communication skills and ability to explain technical concepts in a user-friendly manner.
3. Prepare examples of when you have demonstrated strong problem-solving skills and adaptability in challenging situations.

ATS Keywords: Customer Support, Technical Support, Problem-solving, Communication, Collaboration, Adaptability, Customer Satisfaction, Case Management, Troubleshooting, Customer Service, Customer Care, Helpdesk, Customer Experience, Customer Success

📝 Enhancement Note: The interview process for this role focuses on assessing communication skills, problem-solving abilities, and cultural fit, with a strong emphasis on customer support and technical support-related keywords.

🛠 Technology Stack & Web Infrastructure

Not applicable for this role

👥 Team Culture & Values

Customer Support Values:

• Customer-centric approach, prioritizing customer satisfaction and resolution of technical issues.
• Strong communication skills and ability to explain technical concepts in a user-friendly manner.
• Adaptability and willingness to learn in a fast-paced environment.
• Positive mindset and commitment to continuous improvement.

Collaboration Style:

• Collaborative team environment with a focus on open communication and knowledge sharing.
• Cross-functional collaboration with other departments, such as engineering and product development, to ensure efficient problem resolution.
• Supportive and inclusive team culture that fosters personal growth and development.

📝 Enhancement Note: Playtech's customer support team values strong communication skills, adaptability, and a customer-centric approach, fostering a collaborative and inclusive work environment.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Managing a high volume of customer inquiries and ensuring efficient problem resolution.
• Troubleshooting complex technical issues and escalating cases when necessary.
• Maintaining composure and professionalism under pressure in a fast-paced environment.

Learning & Development Opportunities:

• On-the-job training and mentorship to develop essential customer support and technical support skills.
• Opportunities to learn about Playtech's software and hardware products and their integration with the company's services.
• Potential to advance to more senior roles within the Customer Technical Support team or other departments, such as team leadership or management positions.

📝 Enhancement Note: This role presents numerous challenges and growth opportunities, allowing candidates to develop their customer support and technical support skills in a dynamic and fast-paced environment.

💡 Interview Preparation

Technical Questions:

1. Describe a time when you had to troubleshoot a complex technical issue and explain the steps you took to resolve it.
2. How do you prioritize and manage multiple customer inquiries simultaneously while ensuring efficient problem resolution?
3. Can you explain a technical concept in a user-friendly manner without using jargon or complex terminology?

Company & Culture Questions:

1. Why are you interested in joining Playtech's Customer Technical Support team, and what do you hope to achieve in this role?
2. How do you approach working collaboratively with other departments to ensure efficient problem resolution?
3. Can you provide an example of when you demonstrated strong adaptability in a challenging situation, and how did you handle it?

Portfolio Presentation Strategy: Not applicable for this role

📝 Enhancement Note: The interview process for this role focuses on assessing communication skills, problem-solving abilities, and cultural fit, with a strong emphasis on customer support and technical support-related keywords and scenarios.

📌 Application Steps

To apply for this Junior Customer Technical Support Officer position:

1. Submit your application through the application link provided.
2. Prepare examples of when you have demonstrated strong communication skills, problem-solving abilities, and adaptability in challenging situations.
3. Familiarize yourself with common customer technical support scenarios and troubleshooting techniques.
4. Research Playtech's products and services to gain a better understanding of the company and its customer base.
5. Prepare questions to ask during the interview process to demonstrate your interest in the role and the company.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and customer support industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.