📍 Job Overview

• Job Title: Junior Customer Support Specialist (w/m/x) (Vollzeit/Teilzeit 15-20 Std.)
• Company: AISLER
• Location: Aachen, North Rhine-Westphalia, Germany
• Job Type: Full-Time, Part-Time (15-20 hours/week)
• Category: Customer Support
• Date Posted: 2025-06-20
• Experience Level: 0-2 years
• Remote Status: On-site/Hybrid

🚀 Role Summary

• Handle incoming customer inquiries via email and phone, and respond to entries on review platforms.
• Collaborate with team members to identify optimization potentials and implement improvement measures.
• Support the sales and purchasing departments as needed.
• Continuously learn and adapt to new processes and tools.
• Maintain a customer-centric mindset and provide exceptional support.

📝 Enhancement Note: This role requires strong communication skills, empathy, and a customer-focused mindset. Previous experience in customer support or a relevant education is beneficial, but not required as AISLER provides training.

💻 Primary Responsibilities

• Customer Communication: Handle incoming customer inquiries via email and phone, and respond to entries on review platforms.
• Continuous Improvement: Collaborate with team members to identify optimization potentials and implement improvement measures.
• Cross-Functional Support: Support the sales and purchasing departments as needed.
• Adaptability: Continuously learn and adapt to new processes and tools.
• Customer Focus: Maintain a customer-centric mindset and provide exceptional support.

📝 Enhancement Note: This role requires strong problem-solving skills and the ability to work independently. AISLER values self-starters who can manage their time effectively and prioritize tasks accordingly.

🎓 Skills & Qualifications

Education: A commercial or comparable education, or relevant experience in customer support.

Experience: 0-2 years of experience in customer support or a related field.

Required Skills:

• Strong communication skills, especially over the phone
• Empathy and active listening
• Self-management and time management skills
• Problem-solving skills
• Quick learner
• Good German and English language skills (additional languages are a plus)

Preferred Skills:

• Experience in customer support or a related field
• Familiarity with CRM systems
• Basic understanding of electronics (though not required, as AISLER provides training)

📝 Enhancement Note: While previous experience in customer support is beneficial, AISLER values candidates who are eager to learn and have strong communication skills. AISLER provides training to help new hires develop the necessary skills to succeed in this role.

📊 Web Portfolio & Project Requirements (N/A for this role)

💵 Compensation & Benefits

Salary Range: €40,800 - €42,000 per year (full-time equivalent)

Benefits:

• Family-friendly, dynamic, and collegial team
• Supportive environment with a focus on mutual goal achievement
• Flexible working hours, 36-hour workweek, and generous home office regulations (hybrid model)
• Option for any office work
• Adequate food and drink in the office
• Regular team cooking and lunch events
• Regular company events

Working Hours: 15-20 hours per week (part-time) or 36 hours per week (full-time)

📝 Enhancement Note: The salary range provided is based on industry standards for junior customer support roles in Germany. AISLER offers a competitive benefits package to attract and retain top talent.

🎯 Team & Company Context

🏢 Company Culture

Industry: Electronics manufacturing and support services

Company Size: Medium (90,000+ customers worldwide)

Founded: Not specified

Team Structure:

• Customer Support Team: Responsible for handling customer inquiries and ensuring customer satisfaction.
• Sales Team: Focuses on acquiring new customers and growing the business.
• Purchasing Team: Manages supplier relationships and ensures adequate inventory levels.

Development Methodology:

• Agile: AISLER uses Agile methodologies to continuously improve its processes and services.
• Customer-centric: AISLER prioritizes customer needs and feedback in its decision-making processes.

Company Website: http://aisler.net

📝 Enhancement Note: AISLER is a growing company in the electronics industry, focusing on supporting its customers in developing and manufacturing electronic products. The company values strong communication, continuous improvement, and a customer-centric mindset.

📈 Career & Growth Analysis

Customer Support Career Level: Junior

Reporting Structure: Reports directly to the Customer Support Team Lead.

Technical Impact: This role has a direct impact on customer satisfaction and retention. By providing exceptional support, the Junior Customer Support Specialist contributes to AISLER's overall success.

Growth Opportunities:

• Career Progression: With experience and strong performance, there may be opportunities to advance to a Senior Customer Support Specialist or Team Lead role.
• Skill Development: AISLER provides training and opportunities for professional development, allowing employees to grow their skills and knowledge in customer support and the electronics industry.
• Technical Leadership: As the company grows, there may be opportunities for employees to take on more technical responsibilities and contribute to architecture decisions.

📝 Enhancement Note: AISLER offers opportunities for career growth and professional development. Employees who demonstrate strong performance and a commitment to continuous learning may have the opportunity to advance within the company.

🌐 Work Environment

Office Type: On-site/Hybrid (with an option for any office work)

Office Location(s): Aachen, North Rhine-Westphalia, Germany

Workspace Context:

• Collaborative Environment: AISLER encourages cross-functional collaboration and teamwork.
• Office Amenities: AISLER provides adequate food and drink in the office, as well as regular team cooking and lunch events.
• Flexible Work Arrangement: AISLER offers flexible working hours and a generous home office regulation (hybrid model), with an option for any office work.

Work Schedule: 15-20 hours per week (part-time) or 36 hours per week (full-time)

📝 Enhancement Note: AISLER values work-life balance and offers flexible work arrangements to accommodate employees' needs. The company provides a supportive and collaborative work environment that encourages teamwork and continuous learning.

📄 Application & Technical Interview Process

Interview Process:

1. Phone Screening: A brief phone call to discuss the role, expectations, and answer any questions.
2. On-site Interview: A meeting at AISLER's office in Aachen to discuss the role in more detail, meet the team, and assess cultural fit.
3. Trial Day: A day spent working alongside the Customer Support Team to gain hands-on experience and demonstrate skills.

Portfolio Review Tips (N/A for this role)

Technical Challenge Preparation (N/A for this role)

ATS Keywords:

• Customer Support
• Communication Skills
• Empathy
• Problem-Solving
• Time Management
• Adaptability
• German Language
• English Language
• CRM Systems
• Electronics Industry

📝 Enhancement Note: AISLER's interview process is designed to assess candidates' communication skills, cultural fit, and problem-solving abilities. The trial day provides an opportunity for candidates to demonstrate their skills in a real-world setting and gain a better understanding of the role and company culture.

🛠 Technology Stack & Web Infrastructure (N/A for this role)

👥 Team Culture & Values

Customer Support Values:

• Customer Focus: Prioritize customer needs and feedback in decision-making processes.
• Continuous Improvement: Regularly review and improve processes to enhance customer satisfaction.
• Collaboration: Work closely with other teams to ensure seamless customer support.
• Empathy: Understand and address customer concerns with care and compassion.

Collaboration Style:

• Cross-Functional Integration: Collaborate with sales, purchasing, and other teams to ensure seamless customer support.
• Code Review Culture: Regularly review and improve processes to enhance customer satisfaction.
• Knowledge Sharing: Share insights and best practices with team members to foster continuous learning.

📝 Enhancement Note: AISLER values strong communication, continuous improvement, and a customer-centric mindset. The company fosters a collaborative work environment that encourages teamwork and knowledge sharing.

⚡ Challenges & Growth Opportunities

Technical Challenges:

• Customer Expectations: Manage customer expectations and ensure satisfaction in a fast-paced, dynamic environment.
• Process Improvement: Continuously review and improve processes to enhance customer satisfaction.
• Adaptability: Stay up-to-date with new products, services, and industry trends to provide informed support.

Learning & Development Opportunities:

• Training: AISLER provides training to help employees develop the necessary skills to succeed in their roles.
• Professional Development: Encourage employees to pursue relevant certifications and attend industry events to further their professional development.
• Technical Leadership: As the company grows, there may be opportunities for employees to take on more technical responsibilities and contribute to architecture decisions.

📝 Enhancement Note: AISLER offers opportunities for professional development and growth. Employees who demonstrate strong performance and a commitment to continuous learning may have the opportunity to advance within the company.

💡 Interview Preparation

Technical Questions:

• Communication Skills: Prepare examples of your communication skills, especially over the phone, and how you have handled difficult customers in the past.
• Problem-Solving: Prepare examples of your problem-solving skills and how you have resolved customer issues in the past.
• Adaptability: Prepare examples of your adaptability and how you have learned new processes or tools in the past.

Company & Culture Questions:

• Customer Focus: Prepare examples of how you have prioritized customer needs and feedback in your previous roles.
• Continuous Improvement: Prepare examples of how you have contributed to process improvement in your previous roles.
• Collaboration: Prepare examples of how you have collaborated with other teams to ensure seamless customer support in your previous roles.

Portfolio Presentation Strategy (N/A for this role)

📝 Enhancement Note: AISLER's interview process is designed to assess candidates' communication skills, cultural fit, and problem-solving abilities. Prepare examples of your skills and experiences that demonstrate your fit for the role and company culture.

📌 Application Steps

To apply for this Junior Customer Support Specialist position at AISLER:

1. Submit your application through the provided link.
2. Prepare examples of your communication skills, problem-solving abilities, and adaptability for the phone screening and on-site interview.
3. Research AISLER's company culture and values to ensure a good fit and demonstrate your enthusiasm for the role during the interview process.
4. Participate in the trial day to gain hands-on experience and demonstrate your skills in a real-world setting.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.